“What I like most about my job is that I can help our customers in tough situations. The challenging part of my job is not to lose sight of the fact that a breakdown can be an exceptional situation for our customers and that I therefore have to treat each caller individually, even though I deal with the topic on a daily basis.”

“I love to work with people from all over Germany, Austria and Switzerland. We are great mixed teams and everyone brings their very special strengths and abilities. Together we try to make our customers happy and provide the best service. We always exchange our experiences and are never alone with problems or challenges.”

“I like supporting our customers and providing them with solutions to their questions, that is always a very satisfying experience for me.
We have many different products and services that it can be overwhelming to keep track of everything individually, but l have wonderful colleagues by my side to help.”

“What I like most about my job is to have a chance to satisfy both the customers of Mercedes-Benz and the employees (agents) by working on our Customer Relationship Management (CRM) system. Managing multiple stakeholders and dealing with deadlines can be challenging.”

“Favourite thing about my job is the opportunity to work in an amazing multicultural environment full of inspiring people. The combination of our motivation, strength and mutual support helps us to provide our customers with the best service.”

“What I like about my job is being able to work and divide my tasks. The challenge is to always keep my customers satisfied. I am therefore happy when I see that the freight has arrived successfully at the customer.
My motto is: if the customer is not satisfied, I am not satisfied.”

“What I like the most about my job and department is being in charge of my tasks, our teamwork, and the culturally diverse environment we have. There are definitely some challenges - as we represent the brand in each interaction we give online - there is a thin line between something going viral for good reasons, and something going viral for less positive ones. Overall, it is an exciting and fun journey!”

“With Program SPARK, we want to delight our customers with a seamless and luxurious experience at every Customer Contact Center (CCC) touchpoint and through every channel.

I love the borderless cooperation across multiple divisions with strategic initiatives/colleagues from all over the globe, while challenging the status quo in a co-creative and appreciative fast-paced environment. All of this to design the luxurious customer experience of the future.”