Mercedes-Benz Customer Assistance Center
Vacancies

Vacancies.

  • Vacancies

  • We are hiring.

     Do you see challenges where others see problems? Do you want to be part of an international team with great career opportunities? Can you imagine living in the multicultural Maastricht-Aachen Region? Please send us your application. You can find the current job vacancies at the Mercedes-Benz Customer Assistance Center here.

    Did you not find the job you were looking for? No problem! We have plenty of opportunities that might fit your talents and skills. Please contact us and send your CV and your motivation letter and we promise to get in touch with you as soon as possible. We would be delighted if we could offer you the right challenge.

    Please click here to submit your resume. If you have questions do not hesitate to call us at 0031 43 356 2222.

    • Siebel Developer

      03.11.2017

      Recruiter

      Mrs. Rivka Bucx
      rivka.bucx@daimler.com

      Company Information

      Siebel Developer wanted for Mercedes-Benz Customer Assistance Center. You can find us in Maastricht, the Netherlands; we are called the Compass Delivery Center (CDC). Throughout the years we fine-tuned Compass and set it to our own standards. Compass, based on Oracle Siebel/Avaya/Genesys, is a high performing and scalable platform which is rapidly expanding in terms of functionality and global coverage for the aftersales CRM activities of Mercedes-Benz.
      Currently we are in the middle of our worldwide rollout of 54 countries and we have still 24 countries to go. Do you want to be a part of our international team and help us to setup the global Platform?

       

      Function Description

      You will be a part of an international team with people from the Netherlands, Belgium, Portugal, Brazil, Spain, Germany and the UK all working from Maastricht. Together with this incredible team you will share the responsibility for all the technical aspects of Compass and service provisioning including the Database platform. Together you will face challenges such as:

      • Worldwide rollout of 54 countries – still 24 to go;
      • Serving customers on a worldwide scale;
      • Quarterly updates of Compass;
      • Connected vehicles services integration;
      • Mobile applications integration thru APIs.
      Tasks
      You will support our new strategic initiatives and further improve the core disciplines of our delivery center. To be successful in the execution of these challenges, your job will cover tasks such as:
      • Manage and take part in projects.
      • Support operational monitoring.
      • Troubleshooting and problem resolution for all the Compass environments.
      • Facilitate knowledge transfer amongst team members and other support teams. This means you will not only interface directly with the end users but also with other teams within IT and business departments.
      • Support incidents, change and problem management and ensure the reliability of our telephony and application services.
      • Improve the effectiveness and efficiency of our Business processes.
      Implement and document new or enhanced processes, instruments, products and systems.

      Job Requirements

      Profile Must have’s

      • Experience with design, implement and execute Software Build & release process, including specification Siebel builds components:
        • Repository;
        • Workflow;
        • Views & Responsibilities;
        • SRF;
        • Business Services;
        • CTI;
        • EAI.
      • In depth experience with:
        • OPEN UI frameworks;
        • JavaScript and JavaScript Frameworks (JQuery);
        • Modern Web Technology (HTML5, CSS , XML, XSLT);
        • Interfaces and Web services (SOAP/REST/MQ);
        • Relational databases (Oracle);
        • Microsoft (Web) Server Platform.
      • Good understanding of the complete life cycle of a Siebel implementation and its project deliverables.
      Profile Nice to have’s
      • Analytical, being able to think in solutions;
      • Bachelor or Master Degree, with at least 5 years of experience working as Siebel Developer;
      • Willingness to participate in on-call/on-duty shift;
      • You are someone who sees challenges where other people see problems;
      • You need to be a self-starter; willing to go for the extra mile.

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • Result oriented bonuses;
      • Competitive performance based salary growth;
      • Holiday allowance: 8% of annual salary;
      • 200 vacation hours (based on full time employment);
      • Pension plan;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Employee Car Program: discount on new or used Daimler brand cars.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

      For more information about this vacancy please contact Rivka Bucx:  +31 6 39 87 58 24

       

      Apply now

      Apply now

    • Customer Service Representative (French)

      14.08.2018

      Recruiter

      Mrs. Jasper Wellens
      flexpoint.wellens@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The CAC offers two different types of customer service for Mercedes-customers in France. The departments are blended which means you will be providing all services to our customers.

      Roadside Assistance

      Customers experiencing a vehicle breakdown can contact the Service 24 Hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Our Customer Service Representatives answer incoming calls from customers requiring assistance. Details are collected and entered into a crm system. In case the problem can’t be solved by telephone, the Customer Service Representative contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.

      Customer Service Department
      The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

      Do you enjoy building up a relationship with clients and do you have perfect writing skills? 
      Do you enjoy providing immediate assistance to customers and being part of a dynamic environment? Are you flexible enough to work in shifts? Stop reading and apply directly to become a part of our team!
       

      Job Requirements

      • Good understanding of Customer satisfaction
      • French as a native language, English on a professional level
      • Excellent written and verbal skills
      • Ability to work in structures, to prioritize, analyze and coordinate your day to day business
      • Empathy and negotiation skills
      • Strong analytical skills
      • Open-minded to a diversity of cultures
      • Computer literacy
      • Act as our Brand ambassador

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      Benefits:

      • An extensive initial training of up to 4 months
      • A “tailor made” individual development plan
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary
      • Competitive performance based salary growth
      • Result oriented bonuses
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs
      • Employee Car Program: discount on new or used Daimler brand cars
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
      • Collective health insurance at discounted rates
      • Pension plan

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (In French) and any other documentation that adds value to your application.
      For more information about this vacancy please contact the Recruitment Office on +31 43 3562109

      Apply now

      Apply now

    • Customer Service Representative Benelux

      14.08.2018

      Recruiter

      Mrs. Jasper Wellens
      flexpoint.wellens@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

       

      Function Description

      We offer two different services for our customers in the Benelux Region.

      Roadside Assistance

      Customers experiencing a vehicle breakdown can contact the Service 24 hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Employees answer incoming calls from customers requiring assistance. Details are collated and entered into a computerized system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.

      Customer Service
      The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.
       

      Job Requirements

      • Good understanding of Customer satisfaction;
      • Excellent knowledge of Dutch & French;
      • Fluency in English (corporate language);
      • Good written and verbal skills;
      • Ability to work in structures, to prioritize, analyse and coordinate your day to day;
      • Empathy and negotiation skills;
      • Open-minded to a diversity of cultures;
      • Computer literacy;
      • Act as our Brand ambassador.

      Compensation

      We offer you a job in a multicultural, young and informal international working
      environment with interesting conditions, both primary and secondary:

      Benefits

      • A “tailor made” individual development plan;
      • Employee Car Program: discount on new or used Daimler brand cars;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.

      Working Conditions
      • Full-time basis of 40 hours per week, however part-time basis can also be discussed;
      • Flexible shift system with day, evening and Saturday shifts. Being flexible for a night shift or a Sunday shift can be an asset, but is not a requirement;
      • We provide an extensive 4 week initial training and a follow up buddy program of 2-3 months;
      • You will be offered 1 contract with a duration of one year, after this the contract will be of an indefinite time.

      Contact Info

      In case of interest, please apply with CV and motivation letter in your native language by clicking the 'Apply button'.
      In case of questions or remarks, please do not hesitate to contact me by the following mail address: flexpoint.wellens@daimler.com

       

      Apply now

      Apply now

    • Customer Service Representative | German

      16.08.2018

      Recruiter

      Mrs. Sandra Besseling-Nies
      sandra.besseling_nies@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      We offer two different services for our customers in Germany, Austria and Switzerland.

      Roadside Assistance
      Customers experiencing a vehicle breakdown can contact the Service 24 hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Employees answer incoming calls from customers requiring assistance. Details are collated and entered into a computerized system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.

      Do you enjoy working in shifts and being part of a dynamic environment? Stop reading and apply directly to become a part of our team!

      Customer Service
      The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

      Do you enjoy working on a regular dayshift and do you have perfect writing skills? Don't be shy and differentiate yourself by convincing us of your way to communicate.

      Job Requirements

      • Good understanding of Customer satisfaction;
      • Mother tongue German;
      • Basic level in English (corporate language) and motivation to speak and improve it;
      • Good written and verbal skills;
      • Ability to work in structures, to prioritize, analyze and coordinate your day to day;
      • Empathy and negotiation skills;
      • Open-minded to a diversity of cultures;
      • Computer literacy;
      • Act as our Brand ambassador.

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      Benefits

      • Attractive salary based on previous experience;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      Additional benefits
      • Employee Car Program: discount on new or used Daimler brand cars;
      • Development: You will receive a personally tailored development plan with interesting career opportunities.
      • Social Activities: Due to our Social Club it is ensured that you also have fun with your colleagues after work.The company internal Social Club frequently organizes events and activities like kickboxing, dance courses, Friday night drinks, Yoga, tennis tournaments, kayak tours and indoor soccer games.
      • On top of free hot beverages like coffee (also coffee specialties like Café Latte, Espresso etc.), tea, soup and hot chocolate on all floors, you can visit our company barista to get special drinks and pastries like fresh Croissants and Donuts during your coffee breaks!
      • Healthy and diverse lunch options in the company restaurant including smoothies and theme days with e.g. Pizza, Burger, Pasta, Schnitzel and many more options! Daily salad buffet and a sandwich station is also one of our employees’ favorites.
      Working Conditions
      This Customer Service Representative position is on a fulltime or part-time basis. We provide an extensive 4 week initial training (fully paid) and a follow up buddy program of 2-3 months.
      Initially, you will be offered a contract with a duration of one year. After this period we would like to offer you an indefinite contract.

       
      Roadside Assistance
      Working in a 24 hour shift pattern with a competitive salary and the possibility to increase your income with the shift allowance.
       
      Customer Service
      Working in dayshift with a competitive salary.

      Contact Info

      Please use the “apply” button to upload your English CV and German Letter of Motivation and any other documentation that adds value to your application.

      Apply now

      Apply now

    • Customer Service Representative | Polish-German

      16.08.2018

      Recruiter

      Mrs. Jasper Wellens
      flexpoint.wellens@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The Central Eastern European department provides services for customers in Poland, Hungary, Czech Republic and Slovakia. Within this department we offer combined services:

      Service 24hours department:
      Customers experiencing a vehicle breakdown can contact the Service 24 hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day.
      Employees answer incoming calls from customers requiring assistance.
      Details are collated and entered into a computerised system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician.
      The philosophy is to ensure the customer is mobile again as quickly as possible.

      Customer Service department:
      The Customer Service department serves all European customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles.
      All inquiries and complaints are handled by telephone, mail, fax or e-mail.  Customer
      Service is responsible for after-sales service issues, technical and product topics and general company related inquiries.

      As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge. Multi-tasking is not a problem and you are a team player.

      Job Requirements

      • Good understanding of Customer satisfaction
      • Mother tongue Polish, with very good knowledge of German
      • Fluent English (corporate language)
      • Additional Czech, Slovak or Hungarian language would be an asset
      • Good written and verbal skills
      • Ability to work in structures, to prioritize, analyze and coordinate your day to day
      • Empathy and negotiation skills
      • Open-minded to a diversity of cultures
      • Computer literacy

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      Benefits

      • Attractive salary based on previous experience;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      Additional benefits
      • Employee Car Program: discount on new or used Daimler brand cars;
      • Development: You will receive a personally tailored development plan with interesting career opportunities.
      • Social Activities: Due to our Social Club it is ensured that you also have fun with your colleagues after work.The company internal Social Club frequently organizes events and activities like kickboxing, dance courses, Friday night drinks,frequently organizes events and activities like kickboxing, dance courses, Yoga, tennis tournaments, kayak tours and indoor soccer games.
      • Enjoy massages free of charge during your breaks.
      • Free hot beverages like coffee (also coffee specialties like Café Latte, Espresso etc.), tea, soup and hot chocolate on all floors. You can also visit our company café to get special drinks and pastries like fresh Croissants and Donuts during your coffee breaks!
      • Healthy and diverse lunch options in the company restaurant including smoothies and theme days with e.g. Pizza, Burger, Pasta, Schnitzel and many more options! Daily salad buffet and a sandwich station is also one of our employees’ favorites.
      Working Conditions:
      This position is on a fulltime base (40 hrs per week). 24 hours shift pattern with a competitive salary and the possibility to increase your income with the shift allowance.
      We provide an extensive 4 week initial training and a follow up buddy program. 
       

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

      Apply now

      Apply now

    • Customer Service Representative (Slovak/Czech/Hungarian)

      16.08.2018

      Recruiter

      Mrs. Jasper Wellens
      flexpoint.wellens@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The Central Eastern European (CEE) department provides services for customers in Poland, Hungary, Czech Republic and Slovakia. Within this department we offer combined services:

      Service 24hours department:
      Customers experiencing a vehicle breakdown can contact the Service 24 hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day.
      Employees answer incoming calls from customers requiring assistance.
      Details are collated and entered into a computerised system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician.
      The philosophy is to ensure the customer is mobile again as quickly as possible.

      Customer Service department:
      The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles.
      All inquiries and complaints are handled by telephone, mail, fax or e-mail.  Customer
      Service is responsible for after-sales service issues, technical and product topics and general company related inquiries.

      As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge. Multi-tasking is not a problem and you are a team player.

      Job Requirements

      • Good understanding of customer satisfaction
      • Slovak as a native language and additional fluency in Czech​ and Hungarian
      • Good command of English (corporate language)
      • Good written and verbal skills
      • Ability to work in structures, to prioritize, analyze and coordinate your day to day
      • Empathy and negotiation skills
      • Open-minded to a diversity of cultures
      • Computer literacy

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      Benefits
      • Attractive salary based on previous experience;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      Additional benefits
      • Employee Car Program: discount on new or used Daimler brand cars;
      • Development: You will receive a personally tailored development plan with interesting career opportunities.
      • Social Activities: Due to our Social Club it is ensured that you also have fun with your colleagues after work.The company internal Social Club frequently organizes events and activities like kickboxing, dance courses, Friday night drinks,frequently organizes events and activities like kickboxing, dance courses, Yoga, tennis tournaments, kayak tours and indoor soccer games.
      • Enjoy massages free of charge during your breaks.
      • Free hot beverages like coffee (also coffee specialties like Café Latte, Espresso etc.), tea, soup and hot chocolate on all floors. You can also visit our company café to get special drinks and pastries like fresh Croissants and Donuts during your coffee breaks!
      • Healthy and diverse lunch options in the company restaurant including smoothies and theme days with e.g. Pizza, Burger, Pasta, Schnitzel and many more options! Daily salad buffet and a sandwich station is also one of our employees’ favorites.

      Working Conditions:
      This position is on a fulltime base (40 hrs per week). 24 hours shift pattern with a competitive salary and the possibility to increase your income with the shift allowance.
      We provide an extensive 4 week initial training and a follow up buddy program. 

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

      Apply now

      Apply now

    • Customer Service Representative

      21.08.2018

      Recruiter

      Mrs. Cicely Nitsche
      cicely.nitsche@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      We are currently recruiting for two departments:

      Roadside Assistance
      Customers experiencing a vehicle breakdown can contact the Service 24 Hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Our Customer Service Representatives answer incoming calls from customers requiring immediate assistance. Details are collected and entered into a crm system. In case the problem can’t be solved by telephone, the Customer Service Representative contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.

      Do you enjoy providing immediate assistance to customers and being part of a dynamic environment? Are you flexible enough to work in shifts? Stop reading and apply directly to become a part of our team!

      Working hours
      The department is open 24/7, 365 days a year. You will be working 37,5 hours per week in a 24 hour shift pattern with a competitive salary and the possibility to increase your income with the shift allowance

      Customer Service
      The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

      Do you enjoy building up a relationship with clients and do you have perfect writing skills? Do you prefer to work in more regular dayshifts?  Don't be shy and differentiate yourself by convincing us of your way to communicate.

      Working hours
      The department is open from Monday to Friday. You will be working 40 hours per week in dayshift with a competitive salary.

      Job Requirements

      • Good understanding of Customer satisfaction
      • English as a native language
      • Excellent written and verbal skills
      • Ability to work in structures, to prioritize, analyze and coordinate your day to day business
      • Empathy and negotiation skills
      • Open-minded to a diversity of cultures
      • Computer literacy
      • Act as our Brand ambassador

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      Benefits:

      • An extensive initial training of up to 4 months
      • A “tailor made” individual development plan
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary, paid out in May
      • Competitive performance based salary growth
      • Result oriented bonuses
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs
      • Employee Car Program: discount on new or used Daimler brand cars
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
      • Collective health insurance at discounted rates
      • Pension plan
      Additional benefits
      • Social Activities: Due to our Social Club it is ensured that you also have fun with your colleagues after work. The company internal Social Club frequently organizes events and activities like kickboxing, dance courses, Friday night drinks, Yoga, tennis tournaments, kayak tours and indoor soccer games.
      • Enjoy massages free of charge during your breaks.
      • Free hot beverages like coffee (also coffee specialties like Café Latte, Espresso etc.), tea, soup and hot chocolate on all floors. You can also visit our company café to get special drinks and pastries like fresh Croissants and Donuts during your coffee breaks!
      • Healthy and diverse lunch options in the company restaurant including smoothies and theme days with e.g. Pizza, Burger, Pasta, Schnitzel and many more options! Daily salad buffet and a sandwich station is also one of our employees’ favorites.
      Working Conditions
      • This Customer Service Representative position is on a fulltime basis. We provide an extensive 4 week initial training (fully paid) and a follow up buddy program of 2-3 months. You will be offered one contract with a duration of one year, after this the contract will be of an indefinite time.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

      For more information about this vacancy please contact the Recruitment Office on +31 43 3562710.

      Apply now

      Apply now

    • Database Administrator

      23.08.2018

      Recruiter

      Mrs. Rivka Bucx
      rivka.bucx@daimler.com

      Company Information

      Function Description

      You will be a part of an international team with people from the Netherlands, Belgium, Portugal, Brazil, Spain, Germany and the UK all working from Maastricht. Together with this incredible team you will share the responsibility for all the technical aspects of Compass and service provisioning including the Database platform. Together you will face challenges such as:

      • Worldwide rollout of 54 countries;
      • Serving customers on a worldwide scale;
      • Upgrade Oracle 12 Worldwide;
      • Quarterly updates of Compass.

      Tasks
      To be successful in the execution of these challenges your job will consist of tasks like:
      • Ensure an effective and reliable Database platform;
      • Provide 24x7 operational monitoring, troubleshooting and problem solutions;
      • Using your expertise to make recommendations towards new applications or major and/or architectural changes to existing applications to ensure success;
      • Design, implement and execute Build & Release Processes;
      • Performance tuning;
      • Participate in Disaster Recovery planning and drills.

      Job Requirements

      Profile Must have’s

      • Microsoft SQL Server;
      • Oracle 11 & 12 (extra);
      • Experienced in backup and recovery;
      • Knowledge of Microsoft Windows Server;
      • Experienced in Oracle Performance tuning;
      • You have worked with DataWarehouse Databases – OLTP;
      • Ability to partner with stakeholders, interact with various levels of management, and to promote cross departmental collaboration.

      Profile Nice to have’s
      • Analytical, being able to think in solutions;
      • Bachelor or Master Degree, with at least 5 years of experience working as a DBA;
      • Willingness to participate in on-call/on-duty shift;
      • You are someone who sees challenges where other people see problems;
      • You need to be a self-starter; willing to go for the extra mile.

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • Result oriented bonuses;
      • Competitive performance based salary growth;
      • Holiday allowance: 8% of annual salary;
      • 200 vacation hours (based on full time employment);
      • Pension plan;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Employee Car Program: discount on new or used Daimler brand cars.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.
      For more information about this vacancy please contact Rivka Bucx: +31 43 356 20 85
       

      Apply now

      Apply now

    • WFM - Forecasting and Capacity Specialist

      24.08.2018

      Recruiter

      Mrs. Cicely Nitsche
      cicely.nitsche@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      Place in organization:
      The WFM Forecast and Capacity Specialist is part of the department Capacity Planning and Traffic Control.
       
      Main task/roles/responsibilities:  

      • Develop and maintain the forecasting models (operational forecasts) at multiple levels of aggregation.
      • Review historical trends, research drivers, prepare forecast data, develop statistical forecast models, and evaluate forecast results.
      • Coordinate cross-functional research activities to reconcile significant variances and refine the forecast model to reflect updated sales and marketing assumptions.
      • Interact with all stakeholders to understand forecast drivers and ensure that current and accurate information is used for forecasts
      • Use and maintain the WFM software as the primary forecasting system tool.
      • Closely coordinate and communicate action plans within the other areas of WFM and operations.
      • Ensure resource planning is sufficient to meet service level targets and performance goals.
      • Analysis of reports including process dashboards & initiate appropriate action plans
       

      Job Requirements

      • Higher vocational degree
      • Proficiency in statistics, forecasting and forecasting methods with an understanding of their operational impacts.
      • Knowledge of WFM tools or other software related to planning is preferred
      • Strong analytical, organizational, decision making and presentation skills.
      • Strong interpersonal skills to effectively interact with all teams, areas and levels of business affecting the forecast process
      • Experience within WFM in a customer service environment (forecasts, trend analysis and planning) and presenting reports and recommendations stakeholders on different levels.
      • Awareness of WFMT (Work Force Management Tool) developments (soft/hardware/new developments/products)
      • Knowledge and experience with call flow technologies and strategies
      • Knowledge of analysis methods and techniques, and tooling (Excel, Analytics tools, Access, SQL)
      • Advanced Knowledge in MS Excel and having a solid background in all MS Office products
      • Fluent in English, written and verbally
      • Fluency in an additional European language is an asset
      • Excellent communication and documentation skills
      • Good problem solving and team working skills
      • Stress resistant

      Compensation

      We offer you a fulltime job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary: 

      Benefits:

      • A “tailor made” individual development plan
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary, paid out in May
      • Competitive performance based salary growth
      • Result oriented bonuses
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs
      • Employee Car Program: discount on new or used Daimler brand cars
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
      • Collective health insurance at discounted rates
      • Pension plan
      Additional benefits
      • Social Activities: Due to our Social Club it is ensured that you also have fun with your colleagues after work. The company internal Social Club frequently organizes events and activities like kickboxing, dance courses, Friday night drinks, Yoga, tennis tournaments, kayak tours and indoor soccer games.
      • Enjoy massages free of charge during your breaks.
      • Free hot beverages like coffee (also coffee specialties like Café Latte, Espresso etc.), tea, soup and hot chocolate on all floors. You can also visit our company café to get special drinks and pastries like fresh Croissants and Donuts during your coffee breaks!
      • Healthy and diverse lunch options in the company restaurant including smoothies and theme days with e.g. Pizza, Burger, Pasta, Schnitzel and many more options! Daily salad buffet and a sandwich station is also one of our employees’ favorites.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

      Apply now

      Apply now

    • Traffic Control Specialist

      24.08.2018

      Recruiter

      Mrs. Cicely Nitsche
      cicely.nitsche@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      Place in organization:
      The Traffic Control Specialist is part of the department Capacity Planning & Traffic Control.
       
      Main task/roles/responsibilities:

      • In rotating patterns responsible for the traffic control/ steering on the different markets within the CAC
      • Ensuring the correct operational capacity available intraday and  therefor also responsible for the escalation process in case of an emergency causing an immediate need for personnel
      • Answering all queries relating to intraday workforce management and capacity within CAC (for example break planning and ensuring breaks)
      • Presenting reports and data analysis on different frequencies (daily, weekly etc.)
      • Having a supportive and advising role to operations regarding capacity issues on different management levels
      • Assist the team with development and implementation of new quality measures, instruments and/or systems, in line with the existing policies, guidelines and procedures, in order to support the business process and improve operational quality in an optimal way
      • Active participation in continuous improvement processes Making suggestions for improvements within budget

      Job Requirements

      • Strong analytical thinking
      • Ability to monitor several screens at once
      • Knowledge of contact centre planning & steering processes
      • Knowledge in using and optimizing resource management tools, such as; Genesys, CMS and Cognos etc
      • Awareness of WFMT (Work Force Management Tool) developments (soft/hardware/new developments/products)
      • Knowledge of Excel
      • Fluent in English, written and verbally
      • Fluency in an additional European language is an asset
      • Excellent presentation, communication and documentation skills
      • Good problem solving and team working skills
      • Stress resistant

      Compensation

      We offer you a fulltime job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary: 

      Benefits:

      • A “tailor made” individual development plan
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary, paid out in May
      • Competitive performance based salary growth
      • Result oriented bonuses
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs
      • Employee Car Program: discount on new or used Daimler brand cars
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
      • Collective health insurance at discounted rates
      • Pension plan
      Additional benefits
      • Social Activities: Due to our Social Club it is ensured that you also have fun with your colleagues after work. The company internal Social Club frequently organizes events and activities like kickboxing, dance courses, Friday night drinks, Yoga, tennis tournaments, kayak tours and indoor soccer games.
      • Enjoy massages free of charge during your breaks.
      • Free hot beverages like coffee (also coffee specialties like Café Latte, Espresso etc.), tea, soup and hot chocolate on all floors. You can also visit our company café to get special drinks and pastries like fresh Croissants and Donuts during your coffee breaks!
      • Healthy and diverse lunch options in the company restaurant including smoothies and theme days with e.g. Pizza, Burger, Pasta, Schnitzel and many more options! Daily salad buffet and a sandwich station is also one of our employees’ favorites.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

      Apply now

      Apply now

    • Internship Corporate Communications

      30.08.2018

      Recruiter

      Mrs. Cicely Nitsche
      cicely.nitsche@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.
       

      Function Description

      Within the Corporate Communications department we are responsible for internal communication within the CAC and external communication to several stakeholders (like HQ, potential employees, the municipality, the media). It is our responsibility to actively promote our brand, to support employees in living the values and to help them understand how they can contribute to our company’s mission and vision. It is our challenge to reach our target audiences in a cohesive way (via the right content & channels).

      Function description:
      With respect to these challenges we are currently looking for an intern to fulfill two goals:

      • Set up a quantitative and qualitative research to the internal communication needs of our Customer Assistance Center organization, create an overview of target groups within the CAC and how to reach them via the right channels/messaging/tone of voice.
      • Support the Corporate Communications team with daily hands on activities.

      Job Requirements

      • Bachelor / Master degree.
      • Analytical, being able to think in solutions
      • Team player
      • Excellent verbal and written communication skills in English
      • Knowledge of and affinity with the latest online tools (social media) and systems.
      • Can work easily with content management systems like intranet (Joomla).
      • Experience in working with the creative cloud (photoshop, indesign) + Microsoft Office
      • A creative copywriter’s mindset to write and edit copy for various publications and
        materials (both print and online).
      Willingness to participate in hands on activities. Pick up ad hoc requests. Support the team in general communication.

      Compensation

      • An exciting internship within an international environment for 6 months
      • 40 hours per week, Monday to Friday
      • An excellent monthly financial compensation

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation and any other documentation that adds value to your application.
       

      Apply now

      Apply now

    • Technical Service Representative II | Supplier Management

      03.09.2018

      Recruiter

      Mrs. Sarah Beckers
      unique.beckers@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The Supplier Management department is the global escalation entity for parts in the Mercedes-Benz supply chain. The supported entities consist of the Mercedes-Benz local headquarters, general distributors and logistic centers. Furthermore, the Technical Service Representative’s role is to liaise with internal and external partners for resolving complex issues.

      The Technical Service Representative acts within a high level technical department with specialist tasks and reports directly to the Technical Operations Manager and her/his field of responsibility covers the support and handling/dealing with cases of Daimler customers as 2nd level and/or requests/incidents of Daimler retail network, Daimler Head Quarter, market performance centers and customers outside the service network.

      Your tasks & responsibilities:

      • Analyze and investigate supply management issues using own knowledge, computer applications, databases with suppliers, GSP N-Level support, other Daimler entities and external partners;
      • Assist the Operation Manager in team development and people management topics;
      • Assess requirement to involve other Technical Specialists and/or Management and delegate / escalate according to process when required. Ensure correct activity documentation and routing of delegation via the appropriate systems;
      • Resolve supplier escalations for all Mercedes-Benz business units (passenger cars, vans and trucks);
      • Appropriate usage of available resources and documentation of supply management  business related activities in relevant system (eg. ticketing system);
      • Monitoring and registering the individual and team key performance indicators, as well as the attendances and absences of team members;
      • Develop and ensure continuous improvement of the relevant supplier management processes, systems, prioritization & escalation mythology in terms of bottleneck parts;
      • Establish and analyze of specific parts cluster and ordering processing towards suppliers;
      • Communicating and functioning as an intermediary between suppliers Head Quarter, market performance centers, logistic network, process partners other Customer Assistance Center departments and the team;
      • Identifying training, information and equipment needs within own team and in addition of supported stakeholders. Coordinating the set-up of required trainings and thus fulfillment of these needs;
      • Continuously monitor assigned supply management tasks to ensure timely investigation and response to support requests and departmental reporting commitments to Daimler internal partners;
      • Ensure continuous update of own supplier management information and relevant knowledge regarding supported products, tools, Daimler processes and information systems. Ensure changes to service-relevant Mercedes-Benz Customer Assistance Center operational procedures incorporated in own work;
      • Excellent management skills to handle cases based on the escalation level (end to end) to find the best solution for the issue;
      • Support in Critical Parts related projects;
      • Work on continuous process improvements in project groups within the Daimler AG.

      Job Requirements

      • Effective communication skills with coworkers and customers
      • Expert level in English, German and preferably an additional CAC language, written and spoken
      • Automotive technical knowledge (advanced) or/and project management knowledge
      • Experience in customer support / problem solving business processes
      • Creativity when handling problems independently
      • Excellent tracking skills and analytical attitude towards work
      • Strong time management, accountability and organizational skills
      • Excellent knowledge of principles and processes for providing customer and personal services
      • Affinity with the car trade and technology
      • Strong identification with the Daimler organization
      • Knowledge of Daimler products and their parts
      • Strong stress management skills
      • Handling escalations in combination with regular workload without detriment to own stress level
      • Acts as a “brand ambassador” with a strong customer focus
      • IT knowledge (Advanced knowledge & MS Windows/Office)
      • Strongly oriented to Customer’s Satisfaction, both B2B and B2C
      • Integrity, client focus and going the extra mile to bring valuable solutions
      • Strong Willing to worldwide travel

      Compensation

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      Benefits:

      • A “tailor made” individual development plan;
      • Employee Car Program: discount on new or used Daimler brand cars;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application. Please apply before the deadline of 07.10.2018. Screening will be in week 41. The final Assessment will be on Tuesday 23.10.2018.

      For more information about this vacancy please contact Sarah Beckers on +31 43 35 62 710.

      Apply now

      Apply now

    • Technical Service Representative | Expert Customer Relationship Mngt.

      18.09.2018

      Recruiter

      Mrs. Sarah Beckers
      unique.beckers@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are a very important connection to the Mercedes-Benz brand. The Customer Assistance Center’s core services are delivered by Operations: Roadside Assistance, Customer Complaint management and Enquiry management. All our supporting departments, such as Retail services, Operational Excellence and Critical Parts Management, are also located in our offices in Maastricht. Furthermore, our task is to create a global Customer Contact Center network. Therefore we have established the department “Global Contact Center Management”. Having the global Governance mandate, we manage the worldwide implementation, standardization, innovation and performance of Customer Contact Center services within Daimler AG. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The Mercedes-Benz Customer Assistance Center Maastricht with the Retail Service department is the global escalation entity for parts in the Mercedes-Benz logistics chain. The supported entities consist of the Mercedes-Benz local headquarters, general distributors and logistic centers. Furthermore, the TSRII’s role is to liaise with internal and external partners for resolving complex issues.

      The Technical Service Representative Keycontact acts within a high level technical department with specialist tasks and reports directly to the Technical Operations Manager. Her/his field of responsibility covers the support and handling/dealing with cases of Daimler customers as 2nd level and/or requests/incidents of Daimler retail network, Daimler Head Quarter, market performance centers (MPC’s) and customers outside the service network.

      Your tasks & responsibilities:

      • Critical parts and order management related issues for all Mercedes-Benz business units (passenger cars, vans and trucks), resolve fast lane escalations
      • Appropriate usage of available resources and documentation of business related activities in relevant system (eg. ticketing system)
      • Analyze and investigate logistic issues using own knowledge, computer applications, databases with other Daimler entities and external partners.
      • Assess requirement to involve Technical Specialists and/or Management and delegate / escalate according to process when required. Ensure correct activity documentation and routing of delegation via the appropriate systems
      • Ensure complete, accurate documentation of all related issues like fast lane, order management, reverse and return logistics according to specific data requirements of each request, in order to facilitate the case handling and to provide other parties involved with the relevant information.
      • Continuously monitor assigned/open cases to ensure timely investigation and response to support requests and departmental reporting commitments to Daimler internal partners.
      • Ensure continuous update of own information and relevant knowledge regarding supported products, tools, Daimler processes and information systems. Ensure changes to service-relevant operational procedures are incorporated in own work.
      • Fulfill and execute order management for the appropriate customers (national and international)
      • Act as a liaison contact person with the logistics centers in order to ensure smooth deliveries of goods
      • Clarify and initiate transport and shipment issues towards the appropriate dealers.
      • Handle and support market related promo activities (e.g. seasonal parts)
      • Handle reverse- and returns logistics issues in the appropriate market
      • Special case and order management handling
      • Excellent management skills to handle cases based on the escalation level (end to end) to find the best solution for the issue
      • Excellent communication skills will be required to solve issues directly with the retailers via phone, email, workflow and systems

      Job Requirements

      • Effective communication skills with coworkers and customers
      • Fluent level German, written and spoken
      • Fluency in English (corporate language)
      • Ideally advanced skills in any other corporate languages
      • Experience in customer support / problem solving business processes
      • Creativity when handling problems independently
      • Excellent tracking skills and analytical attitude towards work
      • Strong time management, accountability and organizational skills
      • Excellent knowledge of principles and processes for providing customer and personal services
      • Affinity with the car trade and technology
      • Strong identification with the Daimler organization
      • Knowledge of Daimler products and their parts
      • Strong stress management skills
      • Handling escalations in combination with regular workload without detriment to own stress level
      • Acts as a “brand ambassador” with a strong customer focus
      • IT knowledge (Basic knowledge & MS Windows/Office)
      • Strongly oriented to Customer’s Satisfaction, both B2B and B2C
      • Integrity, client focus and going the extra mile to bring valuable solutions
      • High communication skills in crucial conversations

      Compensation

      Compensation
      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      Benefits:

      • A “tailor made” individual development plan;
      • Employee Car Program: discount on new or used Daimler brand cars;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.

      Working Conditions:

      This Technical Service Representative position is on a fulltime base. The salary linked to this position is
      € 2.290,= gross* a month. We provide an extensive initial training and a follow up program.You will be offered one contract with a duration of one year, after this the contract will be of an indefinite time. 

      Contact Info

      Please use the “apply” button to upload your CV and English Letter of Motivation and any other documentation that adds value to your application.

      For more information about this vacancy please contact Sarah Beckers, +3143-3562710. 

      Apply now

      Apply now

    • Siebel | Solution Architect

      25.09.2018

      Recruiter

      Mrs. Rivka Bucx
      rivka.bucx@daimler.com

      Company Information

      Siebel | Service Architect wanted for Mercedes-Benz Customer Assistance Center. You can find us in Maastricht, the Netherlands; we are called the Compass Deliver Center (CDC). Throughout the years we fine-tuned Compass and set it to our own standards. Compass, based on Oracle Siebel/Avaya/Genesys, is a high performing and scalable platform which is rapidly expanding in terms of functionality and global coverage for the aftersales CRM activities of Mercedes-Benz.

      Currently we are in the middle of a worldwide expansion achieve coverage in 54 countries by 2020 and for that we have 15 more countries to roll out to. Do you want to be a part of our international team and help us to setup and operate this global Platform?

      Function Description

      You will be a part of an international team with people from the Netherlands, Belgium, Portugal, Brazil, Spain, Germany and the UK all working from Maastricht. Together with this incredible team you will share the responsibility for all the technical aspects of Compass and service provisioning including the Database platform. Together you will face challenges such as:

      • Serving customers on a worldwide scale;
      • Quarterly updates of Compass;
      • Connected vehicles services integration;
      • Mobile applications integration thru APIs.
      Tasks
      You will support our new strategic initiatives and further improve the core disciplines of our delivery center. To be successful in the execution of these challenges, your job will cover tasks such as:
      • Support technical architecture governance;
      • Elaborating and documenting architectural guidelines and governance rules;
      • Support the technical lead in the implementation of projects;
      • Setup and configure IT infrastructure;
      • Support on technical design for project scope in close cooperation with IT consultants, project leaders, reporting specialists, process owners and other Service Architects;
      • Maintain overarching technical solutions align between the different functional areas;
      • Analyze the impact of proposed upgrades of other systems on the Siebel environment;
      • Coordinate upgrades of the Siebel environment;
      • Support of identification of project dependencies;
      • Support operations in the area of problem management;
      • Service Operations;
      • Support on day to day activities to ensure reliable service provisioning.

      Job Requirements

      Profile Must have’s

      • Design, implement and execute Software Build & Release Process (including specification Siebel builds components - repository, Workflow, Views & Responsibilities, srf, business services, CTI, EAI etc.);
      • Team leading/Coordination/Project management;
      • Enterprise Architecture;
      • .Net (C#);
      • Interfaces and Web services (SOAP/REST/MQ);
      • Relational databases (Oracle);
      • Microsoft Windows Server W2012R2;
      • Microsoft IIS.
      Profile Nice to have’s
      • Analytical, being able to think in solutions;
      • Bachelor or Master Degree, with at least 5 years of experience working as Siebel Developer;
      • Willingness to participate in on-call/on-duty shift;
      • You are someone who sees challenges where other people see problems;
      • You need to be a self-starter; willing to go for the extra mile.

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • Result oriented bonuses;
      • Competitive performance based salary growth;
      • Holiday allowance: 8% of annual salary;
      • 200 vacation hours (based on full time employment);
      • Pension plan;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Employee Car Program: discount on new or used Daimler brand cars.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

      For more information about this vacancy please contact Rivka Bucx:  +31 6 39 87 58 24

      Apply now

      Apply now

    • Technical Service Representative | Expert Dealer Hotline BNL

      09.10.2018

      Recruiter

      Mrs. Sarah Beckers
      unique.beckers@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The Mercedes-Benz Customer Assistance Center Maastricht with the Retail Service department is the global escalation entity for parts in the Mercedes-Benz logistics chain. The supported entities consist of the Mercedes-Benz local headquarters, general distributors and logistic centers. Furthermore, the TSRII’s role is to liaise with internal and external partners for resolving complex issues.

      The Technical Service Representative II acts within a high level technical department with specialist tasks. The TSR II reports directly to the Technical Operations Manager and her/his field of responsibility covers the support and handling/dealing with cases of Daimler customers as 2nd level and/or requests/incidents of Daimler retail network, Daimler HQ, market performance centers (MPC’s) and customers outside the service network. 

      Your tasks & responsibilities:

      • Resolve fast lane escalations, (back) order management, reverse and return logistics related issues for all Mercedes-Benz business units (passenger cars, vans and trucks)
      • Appropriate usage of available resources and documentation of business related activities in relevant system (e.g. ticketing system)
      • Analyze and investigate logistic issues using own knowledge, computer applications, databases with other Daimler entities and external partners. 
      • Assess requirement to involve Technical Specialists and/or Management and delegate / escalate according to process when required. Ensure correct activity documentation and routing of delegation via the appropriate systems
      • Ensure complete, accurate documentation of all related issues like fast lane, order management, reverse and return logistics according to specific data requirements of each request, in order to facilitate the case handling and to provide other parties involved with the relevant information. 
      • Continuously monitor assigned/open cases to ensure timely investigation and response to support requests and departmental reporting commitments to Daimler internal partners. 
      • Ensure continuous update of own information and relevant knowledge regarding supported products, tools, Daimler processes and information systems. Ensure changes to service-relevant MBCAC operational procedures are incorporated in own work. 
      • Fulfill and execute order management for the appropriate customers (national and international)
      • Act as a liaison contact person with the logistics centers in order to ensure smooth deliveries of goods
      • Clarify and initiate transport and shipment issues towards the appropriate dealers.
      • Handle and support market related promo activities (e.g. seasonal parts) 
      • Handle reverse- and returns logistics issues in the appropriate market
      • Special case and order management handling 
      • Excellent management skills to handle cases based on the escalation level (end to end) to find the best solution for the issue
      • Excellent communication skills will be required to solve issues directly with the retailers via phone, email, workflow and systems

      Job Requirements

      • Effective communication skills with coworkers and customers
      • Fluent level in Dutch, French and German, written and spoken
      • Fluency in English (corporate language)
      • Experience in customer support / problem solving business processes
      • Creativity when handling problems independently
      • Excellent tracking skills and analytical attitude towards work
      • Strong time management, accountability and organizational skills
      • Excellent knowledge of principles and processes for providing customer and personal services
      • Affinity with the car trade and technology
      • Strong identification with the Daimler organization
      • Knowledge of Daimler products and their parts
      • Strong stress management skills 
      • Handling escalations in combination with regular workload without detriment to own stress level
      • Acts as a “brand ambassador” with a strong customer focus
      • IT knowledge (Basic knowledge & MS Windows/Office)
      • Strongly oriented to Customer’s Satisfaction, both B2B and B2C
      • Integrity, client focus and going the extra mile to bring valuable solutions
      • High communication skills in crucial conversations

      Compensation

      Compensation
      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      Benefits:

      • A “tailor made” individual development plan;
      • Employee Car Program: discount on new or used Daimler brand cars;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      Working hours:
      This Technical Service Representative position is on a fulltime base. Full-time position 40 hours per week between Mondays to Friday, dayshift. The salary linked to this position is € 2.290,= gross* a month. We provide an extensive initial training and a follow up program.You will be offered one contract with a duration of one year, after this the contract will be of an indefinite time. 
       

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

      For more information about this vacancy please contact Sarah Beckers on +31 43 35 62 710.

      Apply now

      Apply now

    • Process Design Specialist II | Launch Management

      16.10.2018

      Recruiter

      Mrs. Sarah Beckers
      unique.beckers@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me.

      24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are a very important connection to the Mercedes-Benz brand.

      The Customer Assistance Center’s core services are delivered by Operations: Roadside Assistance, Customer Complaint management and Enquiry management. All our supporting departments, such as Retail services, Operational Excellence and Critical Parts Management, are also located in our offices in Maastricht.

      Furthermore, our task is to create a global Customer Contact Center network. Therefore we have established the department “Global Contact Center Management”. Having the global Governance mandate, we manage the worldwide implementation, standardization, innovation and performance of Customer Contact Center services within Daimler AG.

      That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      Cooperation is crucial when it comes to finding the best solutions and answers to our customers. You will be responsible to providing and support within the Aftersales Logistics Business our Global Partner around the world in terms of Launch Management within the Team - Partner Network Management & Life Cycle Service.

      Main responsibilities:

      • Steer, monitor and ensure the parts availability for logistics of field measurements in terms of campaign management within the global Aftersales Markets in a timely manner;
      • Responsibility for launches of new product lines within the Aftersales Logistic Parts Business;
      • Monitoring and controlling the flow of bottleneck parts in collaboration with suppliers and customer management as well as various life-cycle assortments within the whole team;
      • Initiate and execute escalations parts prioritization towards the appropriate suppliers regarding bottleneck prevention, assisting operations and planning committees;Taking on responsibility of a key account function for multiple suppliers;
      • Execution of supply chain management in consideration of a standardized delivery process for a limited parts range in bottleneck cases;
      • Coordination of delivery types and schedules with suppliers and partners in complex supplier situations;
      • Communicating and functioning as an intermediary between Suppliers, Purchasing Departments, Head Quarter, Market Performance Center’s, logistic network, process partners other departments and the team;
      • Participating in the set up and resolution of procedural issues with Suppliers, Head Quarter, Market Performance Center’s, Process Partners, logistic network and other departments, to enhance business performance;
      • Continuously participating in improvement processes in order to contribute to effectiveness and efficiency within the Supplier Management;
      • Work in  joined project teams  in terms of Supplier Management within Daimler AG;
      • Cooperate with all the Process Partners and the appropriate contacts within the Daimler AG in terms of Critical Parts related issues;
      • Continuously monitor assigned/open cases in the worklist to ensure timely investigation and response;
      • Assist the Operations Manager in team development and people management topics.

      Job Requirements

      • Fluent level in English, and preferably an additional Customer Assistance Center language, written and spoken;
      • Experience in project management;
      • Solid working experience with - a minimun of 3 years - in Supply Chain Processes;
      • Entrepreneurial approach;
      • Strongly oriented to Customer’s Satisfaction;
      • Excellent tracking skills and analytical attitude towards work;
      • IT knowledge (Advanced knowledge & MS Windows/Office);
      • Ability to set and share clear directions and vision to the team members;
      • Ownership and independent thinking;
      • Ability to manage complexity and communicate on different levels;
      • Ability to manage high pressure and stress;
      • Strategic thinking;
      • Creativity when handling problems independently;
      • Willing to worldwide travel.

      Compensation

      Compensation
      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      Benefits:

      • A “tailor made” individual development plan;
      • Employee Car Program: discount on new or used Daimler brand cars;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.

      Employment conditions
      This position is linked to salary group 8. The salary liked to this position is € 3.410, = * . Based on a full-time position of 40 hours per week, between Monday to Friday, dayshift. We provide an extensive initial training and a follow up program.You will be offered one contract with a duration of one year, after this the contract will be of an indefinite time.

      *Please take into account that The Netherlands has a divergent tax system than other EU countries.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (In English) and any other documentation that adds value to your application.

      For more information about this vacancy please contact Recruiter, Sarah Beckers, on +31 43 3562710.
       

      Apply now

      Apply now

    • Technical Service Representative | Agent Critical Parts Management

      16.10.2018

      Recruiter

      Mrs. Sarah Beckers
      unique.beckers@daimler.com

      Company Information

      Company Information The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are a very important connection to the Mercedes-Benz brand. The Customer Assistance Center’s core services are delivered by Operations: Roadside Assistance, Customer Complaint management and Enquiry management. All our supporting departments, such as Retail services, Operational Excellence and Critical Parts Management, are also located in our offices in Maastricht. Furthermore, our task is to create a global Customer Contact Center network. Therefore we have established the department “Global Contact Center Management”. Having the global Governance mandate, we manage the worldwide implementation, standardization, innovation and performance of Customer Contact Center services within Daimler AG. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      Department description
      The Critical Parts Management Department of the Mercedes-Benz Customer Assistance Center Maastricht N.V. is dealing with global escalations for parts in the Mercedes-Benz logistics chain. The supported entities consist of the Mercedes-Benz local headquarters, general distributors, wholesale locations and appropriate retailers. 

      Tasks & responsibilities:

      • Resolve incoming support requests, incidents and problems in the required languages
      • Resolve escalated bottleneck parts enquiries for all Mercedes-Benz business units (passenger cars, vans and trucks)
      • Appropriate usage of available resources and documentation of business related activities in the relevant system (e.g. ticketing system)
      • Analyze and investigate logistic issues using own knowledge, computer applications and other Daimler entities and external partners
      • Proactively and continuously monitor workload to ensure timely investigation and response to bottleneck requests

      Job Requirements

      • Experience in customer support / problem solving business processes;
      • Fluency in German both verbal and in writing;
      • Fluency in English (corporate language);
      • Handling escalations in combination with regular workload without detriment to own stress level;
      • Ability to understand the relationship between internal and external processes;
      • Ability to understand interactions between demand and supply in the logistics chain;
      • Open-minded to a diversity of cultures;
      • Computer literacy;
      • Acts as a Brand ambassador.

      Compensation

      Compensation
      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      Benefits:

      • A “tailor made” individual development plan
      • Employee Car Program: discount on new or used Daimler brand cars
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
      • Collective health insurance at discounted rates
      • Pension plan
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary
      • Competitive performance based salary growth
      • Result oriented bonuses
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      Working Conditions
      The salary liked to this position is € 2.075, = *. Based on a full-time position of 40 hours per week, between Monday to Friday, dayshift. We provide an extensive initial training and a follow up program.You will be offered one contract with a duration of one year, after this the contract will be of an indefinite time.

      *Please take into account that The Netherlands has a divergent tax system than other EU countries.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (In English) and any other documentation that adds value to your application.

      For more information about this vacancy please contact Recruiter, Sarah Beckers, on +31 43 3562710.

      Apply now

      Apply now