Mercedes-Benz Customer Assistance Center
Vacancies

Vacancies.

  • Vacancies

  • We are hiring.

     Do you see challenges where others see problems? Do you want to be part of an international team with great career opportunities? Can you imagine living in the multicultural Maastricht-Aachen Region? Please send us your application. You can find the current job vacancies at the Mercedes-Benz Customer Assistance Center here.

    Did you not find the job you were looking for? No problem! We have plenty of opportunities that might fit your talents and skills. Please contact us and send your CV and your motivation letter and we promise to get in touch with you as soon as possible. We would be delighted if we could offer you the right challenge.

    Please click here to submit your resume. If you have questions do not hesitate to call us at 0031 43 356 2222.

    • Customer Service Representative (French)

      23.01.2018

      Recruiter

      Mrs. Jasper Wellens
      flexpoint.wellens@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The CAC offers two different types of customer service for Mercedes-customers in France. The departments are blended which means you will be providing all services to our customers.

      Roadside Assistance

      Customers experiencing a vehicle breakdown can contact the Service 24 Hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Our Customer Service Representatives answer incoming calls from customers requiring assistance. Details are collected and entered into a crm system. In case the problem can’t be solved by telephone, the Customer Service Representative contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.

      Customer Service Department
      The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

      Do you enjoy building up a relationship with clients and do you have perfect writing skills? 
      Do you enjoy providing immediate assistance to customers and being part of a dynamic environment? Are you flexible enough to work in shifts? Stop reading and apply directly to become a part of our team!
       

      Job Requirements

      • Good understanding of Customer satisfaction
      • French as a native language, English on a professional level
      • Excellent written and verbal skills
      • Ability to work in structures, to prioritize, analyze and coordinate your day to day business
      • Empathy and negotiation skills
      • Strong analytical skills
      • Open-minded to a diversity of cultures
      • Computer literacy
      • Act as our Brand ambassador

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      Benefits:

      • An extensive initial training of up to 4 months
      • A “tailor made” individual development plan
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary
      • Competitive performance based salary growth
      • Result oriented bonuses
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs
      • Employee Car Program: discount on new or used Daimler brand cars
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
      • Collective health insurance at discounted rates
      • Pension plan

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (In French) and any other documentation that adds value to your application.
      For more information about this vacancy please contact the Recruitment Office on +31 43 3562109

      Apply now

      Apply now

    • Customer Service Representative (Dutch-French)

      23.01.2019

      Recruiter

      Mrs. Jasper Wellens
      flexpoint.wellens@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

       

      Function Description

      We are looking for new people for the following services for our customers in the Benelux Region:

      Roadside Assistance

      Customers experiencing a vehicle breakdown can contact the Service 24 hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Employees answer incoming calls from customers requiring assistance. Details are collated and entered into a computerized system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.

      Working hours: 24h shift system from Monday to Sunday (incl. evening, night and weekend shifts).
       

      Customer Service
      The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

      Working hours: shifts from Monday to Friday between 8 am and 8 pm.
       

      Job Requirements

      • Excellent understanding of Customer satisfaction;
      • Excellent knowledge of Dutch, both written and spoken;
      • Very good spoken knowledge of French (written skills for French can be an asset);
      • Good knowledge of English (corporate language);
      • Ability to work in structures, to prioritize, analyse and coordinate your day to day;
      • Empathy and negotiation skills;
      • Open-minded to a diversity of cultures;
      • Computer literacy;
      • Flexible in working in shifts;
      • Act as our Brand ambassador.

      Compensation

      We offer you a job in a multicultural, young and informal international working
      environment with interesting conditions, both primary and secondary:

      Benefits

      • A “tailor made” individual development plan;
      • Employee Car Program: discount on new or used Daimler brand cars;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.

      Working Conditions
      • Definite contract for 1 year, with an option to an indefinite contract afterwards.
      • Full-time basis of 40 hours per week, however part-time basis can also be discussed;
      • Working hours Roadside Assistance: shift system from Monday to Sunday (incl. evening, night and weekend shifts).
      • Working hours Customer Service: shifts from Monday to Friday between 8 am and 8 pm.
      • We provide an extensive 4-week initial training and a follow up buddy program of 2-3 months;

      Contact Info

      In case of interest, please apply with CV and motivation letter in your native language by clicking the 'Apply button'.
      In case of questions or remarks, please do not hesitate to contact me by the following mail address: flexpoint.wellens@daimler.com

       

      Apply now

      Apply now

    • Customer Service Representative | German

      14.12.2018

      Recruiter

      Mrs. Sandra Besseling-Nies
      sandra.besseling_nies@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      We offer two different services for our customers in Germany, Austria and Switzerland.

      Roadside Assistance
      Customers experiencing a vehicle breakdown can contact the Service 24 hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Employees answer incoming calls from customers requiring assistance. Details are collated and entered into a computerized system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.

      Do you enjoy working in shifts and being part of a dynamic environment? Stop reading and apply directly to become a part of our team!

      Customer Service
      The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

      Do you enjoy working on a regular dayshift and do you have perfect writing skills? Don't be shy and differentiate yourself by convincing us of your way to communicate.

      Job Requirements

      • Good understanding of Customer satisfaction;
      • Mother tongue German;
      • Basic level in English (corporate language) and motivation to speak and improve it;
      • Good written and verbal skills;
      • Ability to work in structures, to prioritize, analyze and coordinate your day to day;
      • Empathy and negotiation skills;
      • Open-minded to a diversity of cultures;
      • Computer literacy;
      • Act as our Brand ambassador.

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      Benefits

      • Attractive salary based on previous experience;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      Additional benefits
      • Employee Car Program: discount on new or used Daimler brand cars;
      • Development: You will receive a personally tailored development plan with interesting career opportunities.
      • Social Activities: Due to our Social Club it is ensured that you also have fun with your colleagues after work.The company internal Social Club frequently organizes events and activities like kickboxing, dance courses, Friday night drinks, Yoga, tennis tournaments, kayak tours and indoor soccer games.
      • On top of free hot beverages like coffee (also coffee specialties like Café Latte, Espresso etc.), tea, soup and hot chocolate on all floors, you can visit our company barista to get special drinks and pastries like fresh Croissants and Donuts during your coffee breaks!
      • Healthy and diverse lunch options in the company restaurant including smoothies and theme days with e.g. Pizza, Burger, Pasta, Schnitzel and many more options! Daily salad buffet and a sandwich station is also one of our employees’ favorites.
      Working Conditions
      This Customer Service Representative position is on a fulltime or part-time basis. We provide an extensive 4 week initial training (fully paid) and a follow up buddy program of 2-3 months.
      Initially, you will be offered a contract with a duration of one year. After this period we would like to offer you an indefinite contract.

       
      Roadside Assistance
      Working in a 24 hour shift pattern with a competitive salary and the possibility to increase your income with the shift allowance.
       
      Customer Service
      Working in dayshift with a competitive salary.

      Contact Info

      Please use the “apply” button to upload your English CV and German Letter of motivation and any other documentation that adds value to your application.

      To data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.

      Apply now

      Apply now

    • Quality Specialist (Spanish-French)

      25.09.2018

      Recruiter

      Mrs. Manon Gosler
      manon.gosler-bongaerts@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customer mobility are available 24 hours a day, 365 days a year. The Retail Services department supports technical and product related competencies for the CAC, Daimler and external parties.

      The CAC is process-oriented, professionally managed and focused on providing the highest level of customer satisfaction. The customer experience is the sum of all the touch points that a customer has with the Mercedes-Benz Customer Assistance Center Maastricht. Our operations are driven by quality assurance and established performance standards.

       

      Function Description

      As a Quality Specialist you are part of the Customer Operations department which is in charge for all Customer Contacts of Mercedes-Benz in Europe.
       
      The Operational Quality Management department is responsible for achieving operational quality assurance by analysis of customer feedbacks and translating them into operational improvement areas. Objective is to identify, resolve and improve operational quality, preparing and completing action plans; implementing quality measures through quality coaching’s to agents and dedicated feedback to operational managers.
       
      The Quality Specialist is responsible to translate the corporate quality strategy into actions hence supporting the markets with quality measurements and activities allowing them to sustainably reach their targets in terms of customer satisfaction.

      • Monitors Omni Channel Internal & External sources. Analyzes, gathers and Process information regarding customer satisfaction surveys and internal indicators, in order to improve Customer Satisfaction and to match the Quality Standards of the Company
      • Support Markets with customer complaint handling and Omni Channel Audits
      • Ensures that Company Policies, Processes and Quality Standards are followed
      • Proceed to give Feedback and Coaching Sessions to the CSRs upon detected need or ad hoc request by the OM / CSR and document it
      • Prepares quality documentation and reports
      • Propose and define Action Plans to the Management to improve CSRs performance and Enhance Overall Quality

       

      Job Requirements

      • Higher vocational /university degree
      • Data analysis experiences
      • Coaching experiences
      • Ideally experience with lean management and knowledge of COPC standards
      • Independent thinking and acting
      • Conceptual and analytical thinking
      • Excellent language skills (native/near native) in Spanish and French, the corporate language is English

      Compensation

      Full-time position 40 hours per week between Monday to Friday, dayshift.

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • Result oriented bonuses;
      • Competitive performance based salary growth;
      • Holiday allowance: 8% of annual salary;
      • 200 vacation hours (based on full time employment);
      • Pension plan;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Employee Car Program: discount on new or used Daimler brand cars.
       

       

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application. You can respond to this vacancy until April 30th, 2019.

      For more information about this position, please contact Manon Gosler-Bongaerts at Mercedes-Benz Recruitment by email: manon.gosler-bongaerts@daimler.com.

      Apply now

      Apply now

    • Kundenbetreuer Connected Mobility Services

      12.11.2018

      Recruiter

      Mr. Gianni Crisafulli
      gianni.crisafulli@daimler.com

      Company Information

      Das Mercedes-Benz Kundenkontaktcenter in Maastricht ist eine der wichtigsten Verbindungen zwischen den Kunden und der Mercedes-Benz Marke. Unser Ziel ist es unseren Kunden und Verkäufern der Daimler Marken jederzeit einen ausgezeichneten Service zu bieten. 24 Stunden am Tag, 7 Tage die Woche und 365 Tage im Jahr sorgen wir mit unserer Pannenhilfe dafür, dass unsere Kunden unterwegs mobil bleiben. Wir leben das wichtigste Versprechen der Marke: „Das Beste oder nichts.“

      Function Description

      Du wirst im Bereich Connected Mobility Services arbeiten. Dazu gehört unter anderem Mercedes me connect, das Kunden durch Apps und Webseiten mit ihrem Fahrzeug verbindet, jederzeit und ortsunabhängig. Lies mehr über die Mercedes Mobility Services: www.daimler.com/products/services/mobility-services

      • Eingehende Anfragen, Vorfälle oder Probleme annehmen
      • Probleme über Telefon oder gemäß der vordefinierten Prozesse lösen und größere Probleme an die höheren Level weiterleiten
      • Alle Aktivitäten im Ticket System dokumentieren
      • Schwachstellen oder Probleme in den Prozessen identifizieren und weitergeben
      • Teilnahme am Aufbau und der weiteren Entwicklung des neuen Geschäftsfeldes
      Arbeitsbedingungen:
      • Vollzeit – 40 Stunden pro Woche, in Schichten
      • Wettbewerbsfähiges Gehalt, plus Schichtzuschlag
      • 4-wöchiges Training und Buddy-Programm für die ersten Wochen

      Job Requirements

      • Ausgezeichnetes Kommunikationsvermögen (mit Privat- und Geschäftskunden)
      • Fließende Deutsch- und gute Englischkenntnisse
      • Erfahrungen im Kundenservice wünschenswert
      • Fähigkeit, Probleme über Telefon zu identifizieren, analysieren und zu lösen
      • Kenntnisse von Support-Systemen vorteilhaft

      Compensation

      Wir bieten dir einen Job in einer multikulturellen und familiären, internationalen Arbeitsumgebung mit interessanten Konditionen:

      Vergütungspaket
      Wir bieten dir einen Job in einer multikulturellen und familiären, internationalen Arbeitsumgebung mit interessanten Konditionen:

      • Wettbewerbsfähiges, performance-basiertes Gehalt plus ergebnisorientierter Bonus
      • Lukratives Umzugspaket: Reise-, Unterkunfts-, Makler- und Umzugskosten können übernommen werden – falls zutreffend
      • Pendler-Unterstützung: kostenloses Fahrrad alle 3 Jahre, kostenloses
      • Ticket für öffentliche Verkehrsmittel oder Erstattung von Benzinkosten
      • Vergünstigte Krankenversicherung sowie Rentenplan
      • 8 % Urlaubszuschuss auf das Jahresgehalt
      • Für Arbeitszeiten außerhalb der regulären Tagesschicht: 25% bis 100% Gehaltszuschlag
      • Möglichkeit einer jährlichen Gehaltssteigerung
      • Rabatt auf neue oder gebrauchte Fahrzeuge der Daimler Marken
      • Entwicklung: Einen auf dich zugeschnittenen Entwicklungsplan mit interessanten Karrieremöglichkeiten
      • Social Activities: Unser Social Club sorgt dafür, dass wir auch außerhalb der Arbeit Spaß miteinander haben. Regelmäßig finden Events und Aktivitäten wie Kickboxing, Tanzkurse, Drinks, Yoga, Tennis-Turniere, Kajak-Fahren und Indoor-Fußball statt.
      • Kostenlose Heißgetränke
      • Gesunde und vielfältige Lunch-Optionen mit Smoothies & Thementagen mit z.B. Pizza, Burger, Schnitzel, Pasta und vielem mehr!

      Contact Info

      Bitte bewirb dich mit deinem aktuellen Lebenslauf und deinem Motivationsschreiben in englischer Schrift online.
      Für weitere Informationen zur Stellenausschreibung kontaktiere bitte Gianni Crisafulli unter: +31 43 356 21 40

      Apply now

      Apply now

    • Customer Service Representative (Polish)

      15.01.2019

      Recruiter

      Mrs. Sandra Besseling-Nies
      sandra.besseling_nies@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The Central Eastern European department provides services for customers in Poland, Hungary, Czech Republic and Slovakia. Within this department we offer combined services:

      Service 24hours department:
      Customers experiencing a vehicle breakdown can contact the Service 24 hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day.
      Employees answer incoming calls from customers requiring assistance.
      Details are collated and entered into a computerised system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician.
      The philosophy is to ensure the customer is mobile again as quickly as possible.

      Customer Service department:
      The Customer Service department serves all European customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles.
      All inquiries and complaints are handled by telephone, mail, fax or e-mail.  Customer
      Service is responsible for after-sales service issues, technical and product topics and general company related inquiries.

      As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge. Multi-tasking is not a problem and you are a team player.

      Job Requirements

       Good understanding of Customer satisfaction
      • Mother tongue Polish
      • Fluent English (corporate language)
      • Additional Czech, Slovak or Hungarian language would be an asset
      • Good written and verbal skills
      • Ability to work in structures, to prioritize, analyze and coordinate your day to day
      • Empathy and negotiation skills
      • Open-minded to a diversity of cultures
      • Computer literacy

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      Benefits

      • Attractive salary based on previous experience;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      Additional benefits
      • Employee Car Program: discount on new or used Daimler brand cars;
      • Development: You will receive a personally tailored development plan with interesting career opportunities.
      • Social Activities: Due to our Social Club it is ensured that you also have fun with your colleagues after work.The company internal Social Club frequently organizes events and activities like kickboxing, dance courses, Friday night drinks,frequently organizes events and activities like kickboxing, dance courses, Yoga, tennis tournaments, kayak tours and indoor soccer games.
      • Enjoy massages free of charge during your breaks.
      • Free hot beverages like coffee (also coffee specialties like Café Latte, Espresso etc.), tea, soup and hot chocolate on all floors. You can also visit our company café to get special drinks and pastries like fresh Croissants and Donuts during your coffee breaks!
      • Healthy and diverse lunch options in the company restaurant including smoothies and theme days with e.g. Pizza, Burger, Pasta, Schnitzel and many more options! Daily salad buffet and a sandwich station is also one of our employees’ favorites.
      Working Conditions:
      This position is on a fulltime base (40 hrs per week). 24 hours shift pattern with a competitive salary and the possibility to increase your income with the shift allowance.
      We provide an extensive 4 week initial training and a follow up buddy program. 

      Contact Info


      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

      To data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.
       

      Apply now

      Apply now

    • Customer Service Representative (UK/Ireland)

      18.01.2019

      Recruiter

      Mrs. Cicely Nitsche
      cicely.nitsche@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      We are currently recruiting for two departments:

      Roadside Assistance
      Customers experiencing a vehicle breakdown can contact the Service 24 Hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Our Customer Service Representatives answer incoming calls from customers requiring immediate assistance. Details are collected and entered into a crm system. In case the problem can’t be solved by telephone, the Customer Service Representative contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.

      Do you enjoy providing immediate assistance to customers and being part of a dynamic environment? Are you flexible enough to work in shifts? Stop reading and apply directly to become a part of our team!

      Working hours
      The department is open 24/7, 365 days a year. You will be working 37,5 hours per week in a 24 hour shift pattern with a competitive salary and the possibility to increase your income with the shift allowance

      Customer Service
      The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

      Do you enjoy building up a relationship with clients and do you have perfect writing skills? Do you prefer to work in more regular dayshifts?  Don't be shy and differentiate yourself by convincing us of your way to communicate.

      Working hours
      The department is open from Monday to Friday. You will be working 40 hours per week in dayshift with a competitive salary.

      Job Requirements

      • Good understanding of Customer satisfaction
      • English as a native language
      • Excellent written and verbal skills
      • Empathy and emotional intelligence
      • Logical thinking
      • Tech savvy
      • Patient
      • Flexible
      • Team player
      • Open-minded to a diversity of cultures

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary: 

      Benefits:

      • An extensive initial training of up to 4 months
      • A “tailor made” individual development plan
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary, paid out in May
      • Competitive performance based salary growth
      • Result oriented bonuses
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs
      • Employee Car Program: discount on new or used Daimler brand cars
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
      • Collective health insurance at discounted rates
      • Pension plan
      Additional benefits
      • Social Activities: Due to our Social Club it is ensured that you also have fun with your colleagues after work. The company internal Social Club frequently organizes events and activities like kickboxing, dance courses, Friday night drinks, Yoga, tennis tournaments, kayak tours and indoor soccer games.
      • Enjoy massages free of charge during your breaks.
      • Free hot beverages like coffee (also coffee specialties like Café Latte, Espresso etc.), tea, soup and hot chocolate on all floors. You can also visit our company café to get special drinks and pastries like fresh Croissants and Donuts during your coffee breaks!
      • Healthy and diverse lunch options in the company restaurant including smoothies and theme days with e.g. Pizza, Burger, Pasta, Schnitzel and many more options! Daily salad buffet and a sandwich station is also one of our employees’ favorites.
      Working Conditions
      • You will be offered one full-time contract with a duration of one year, after this the contract will be of an indefinite time;
      • Working hours Roadside Assistance: 24h shift system (including morning, day, evening, night and weekend shifts) for 37.5 hours per week;
      • Working hours Customer Service: Monday-Friday in shifts between 8 am and 8 pm for 40 hours per week;
      • We provide an extensive 4 week initial training (fully paid) and a follow up buddy program of 2-3 months;
      • Work in a growing international company in a young, ambitious, professional and dynamic environment.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

      For more information about this vacancy please contact the Recruitment Office on +31 43 3562109

      Apply now

      Apply now

    • Mercedes-Benz Connected Mobility Support Specialist (Spanish/Polish/Czech/Slovak/French/German/Italian/Dutch/Hungarian)

      19.02.2019

      Recruiter

      Mr. Gianni Crisafulli
      gianni.crisafulli@daimler.com

      Company Information

      “Mercedes me” is a modern, exciting new brand which links customers to their Mercedes-Benz and Smart vehicles in an intelligently connected world…and it’s expanding rapidly!

      Connected Mobility Support Services merges the digital and technical world with our passion for delighting our customers. We dedicate our services to always find customer centric solutions that not only exceed our customers’ expectations but delight them with our knowledge and support during the process. One of the main pillars of these services is Mercedes me connect.
       
      Mercedes me connect combines numerous connectivity services from Mercedes-Benz. Using dedicated Apps and websites, these services enable customers to connect with their vehicle at any time and from anywhere. Smartphones, tablets or PC’s can be used to locate their vehicle, remotely operate specific functions, as well as manage vehicle maintenance and user accounts.
      We also invest in the future of mobility. Car2Go and VAN2SHARE pioneer the realm of innovative mobility services. Along with many other smartphone based mobility concepts such as smart ready to drop, we optimize the use of existing transportation infrastructure and develop flexible and ecofriendly mobility solutions of the future.
      These are just some of the digital services Mercedes-Benz currently provides. With our continued expansion, many more customers are experiencing the benefits of this technology. The latest Pro Connect and Connect Business services from Mercedes-Benz, ensures van owners and fleet customers can monitor their vehicles too. Smart customers are also catered for with the new Smart Control App.

      Here you can check more information about Connected Mobility Services:
      www.daimler.com/products/services/mobility-services
      www.mercedes.me
      www.mercedes-benz.com


       

      Function Description

      As a Connected Mobility Specialist you will be the 1st point of contact to our customers (B2C & B2B) and act as a subject-matter expert by supporting users with process knowledge and case specific routing, as well as participating in the development of current business and the setup of future services.

      How exactly will you operate? By…

      • accepting incoming support requests, incidents and problems
      • identifying weaknesses in our processes or tools and create awareness
      • registering all activities in the ticketing tool
      • troubleshooting minor training issues on the phone
      • identifying problems that can affect our processes and escalating them accordingly
      • resolving reported issues according to pre-defined use cases
      • reporting undefined issues to higher level

      Job Requirements

      You can become a Connected Mobility Specialist if you:
       

      • have any affinity within IT/Telematics or are someone who has always been interested in “the internet of things”.
      • possess excellent communication skills (B2C and B2B)
      • are fluent in German, French, Spanish, Slovak & Czech (bilingual),� Polish, Hungarian, Italian or Dutch
      • have a good command of English (written and spoken)
      • are able to identify, analyse and resolve problems over the phone with involved partners
      • can handle interaction between tools and support systems
      • are able and willing to work in a 24h shift pattern (shift pattern known always 8 weeks upfront)
      • are a non EU citizen and possess a valid work permit for The Netherlands.
      We provide an extensive 4 weeks initial training and a follow up buddy program.

       

      Compensation

      A Connected Mobility Specialist will be offered a rewarding job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary such as:

      • Attractive salary based on previous experience;
      • Shift allowance:
      Monday - Friday     20h00 – 22h00         25%
      Monday - Friday     22h00 – 07h00         50%
      Saturday                                                 50%
      Sunday                                                   100%
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      Is there more? Yes, we also offer:
      • Employee Car Program: discount on new or used Daimler brand cars;
      • Development: You will receive a personally tailored development plan with interesting career opportunities.
      • Social Activities: Due to our Social Club it is ensured that you also have fun with your colleagues after work. The internal company Social Club frequently organizes events and activities like kickboxing, dance courses, Friday night drinks, dance courses, Yoga lessons, tennis tournaments, kayak tours, indoor soccer games…
      • Free hot beverages like coffee (also coffee specialties like Café Latte, Espresso etc.), tea, soup and hot chocolate on all floors. You can also visit our company café to get special drinks and pastries like fresh Croissants and Donuts during your coffee breaks
      • Healthy and diverse lunch options in the company restaurant including smoothies and theme days with e.g. Pizza, Burger, Pasta, Schnitzel and many more options! Daily salad buffet and a sandwich station is also one of our employees’ favorites.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

      For more information, contact Gianni Crisafulli (Senior Corporate Recruiter) at +31 43 356 21 40 or check these links:

      www.daimler.com/products/services/mobility-services
      www.mercedes.me
      www.mercedes-benz.com

      Apply now

      Apply now

    • Customer Service Representative (CZ)

      21.02.2019

      Recruiter

      Mrs. Sandra Besseling-Nies
      sandra.besseling_nies@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The Central Eastern European (CEE) department provides services for customers in Poland, Hungary, Czech Republic and Slovakia. Within this department we offer combined services:

      Service 24hours department:
      Customers experiencing a vehicle breakdown can contact the Service 24 hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day.
      Employees answer incoming calls from customers requiring assistance.
      Details are collated and entered into a computerised system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician.
      The philosophy is to ensure the customer is mobile again as quickly as possible.

      Customer Service department:
      The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles.
      All inquiries and complaints are handled by telephone, mail, fax or e-mail. Customer
      Service is responsible for after-sales service issues, technical and product topics and general company related inquiries.

      As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge. Multi-tasking is not a problem and you are a team player.

      Job Requirements

      • Good understanding of customer satisfaction
      • Czech as a native language
      • Good command of English (corporate language)
      • Good written and verbal skills
      • Ability to work in structures, to prioritize, analyze and coordinate your day to day
      • Empathy and negotiation skills
      • Open-minded to a diversity of cultures
      • Computer literacy

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      Benefits
      • Attractive salary based on previous experience;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.

      Additional benefits
      • Employee Car Program: discount on new or used Daimler brand cars;
      • Development: You will receive a personally tailored development plan with interesting career opportunities.
      • Social Activities: Due to our Social Club it is ensured that you also have fun with your colleagues after work.The company internal Social Club frequently organizes events and activities like kickboxing, dance courses, Friday night drinks,frequently organizes events and activities like kickboxing, dance courses, Yoga, tennis tournaments, kayak tours and indoor soccer games.
      • Enjoy massages free of charge during your breaks.
      • Free hot beverages like coffee (also coffee specialties like Café Latte, Espresso etc.), tea, soup and hot chocolate on all floors. You can also visit our company café to get special drinks and pastries like fresh Croissants and Donuts during your coffee breaks!
      • Healthy and diverse lunch options in the company restaurant including smoothies and theme days with e.g. Pizza, Burger, Pasta, Schnitzel and many more options! Daily salad buffet and a sandwich station is also one of our employees’ favorites.

      Working Conditions:
      This position is on a fulltime base (40 hrs per week). 24 hours shift pattern with a competitive salary and the possibility to increase your income with the shift allowance.
      We provide an extensive 4 week initial training and a follow up buddy program. 

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

      To data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.
       

      Apply now

      Apply now

    • Salesforce Developer

      08.03.2019

      Recruiter

      Mrs. Marie-Claire Scharis
      marie-claire.scharis@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      As a Salesforce Developer you will be a part of an international team with people from the Netherlands, Belgium, Portugal, Brazil, Spain, Germany and the UK all working from Maastricht. Together with this incredible team you will share the responsibility for all the technical aspects of Compass and service provisioning including the Database platform. Together you will face challenges such as:

      •    Worldwide rollout of 54 countries – still 24 to go;
      •    Serving customers on a worldwide scale;
      •    Quarterly updates of Compass;
      •    Connected vehicles services integration;
      •    Mobile applications integration thru APIs.

      You will support our new strategic initiatives and further improve the core disciplines of our delivery center. To be successful in the execution of these challenges, your job will cover tasks such as:
      •    Manage and take part in projects.
      •    Support operational monitoring.
      •    Troubleshooting and problem resolution for all the Compass environments.
      •    Facilitate knowledge transfer amongst team members and other support teams. This means you will
           not only interface directly with the end users but also with other teams within IT and business
           departments.
      •    Support incidents, change and problem management and ensure the reliability of our telephony and 
           application services.
      •    Improve the effectiveness and efficiency of our Business processes. Implement and document new or
           enhanced processes, instruments, products and systems.

       

      Job Requirements

      Experience with design, implement and execute Software Build & release process, including specification Salesforce build components:

          Object design;
          SOQL and SOSL experience;
          Visual Workflow: Flow Designer;
          Apex experience;
          Integrating Salesforce with 3rd party system;
          App builder;
          Validation Rules;
          Org Development Model.

      In depth experience with:

          Lightning Framework;
          JavaScript and JavaScript Frameworks (JQuery);
          Modern Web Technology (HTML5, CSS , XML, XSLT);
          Interfaces and Web services (SOAP/REST/MQ);
          Understanding of Databases and SQL;
          Microsoft (Web) Server Platform.

      Good understanding of the complete life cycle of a Salesforce Service Cloud implementation and its project deliverables.

       

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • Result oriented bonuses;
      • Competitive performance based salary growth;
      • Holiday allowance: 8% of annual salary;
      • 200 vacation hours (based on full time employment);
      • Pension plan;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Employee Car Program: discount on new or used Daimler brand cars.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
      For more information about this vacancy please contact the Recruitment Office on +31 43 356 2220

      Apply now

      Apply now

    • Corporate Recruiter

      08.03.2019

      Recruiter

      Mrs. Marie-Claire Scharis
      marie-claire.scharis@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The aim of the role will be to own the recruitment process and to meet the staffing needs within different departments in Mercedes-Benz Customer Assistance Center NV.
      This is a role which covers all aspects of the recruitment cycle. From building relationships with Hiring Managers, having detailed briefings, managing the full recruitment process, including conducting interviews; organizing and leading assessments; determine on, and applying of,  the most appropriate recruitment methods.
       
      Therefore we are looking for a hands-on, multifunctional and stress-resistant person. The ideal candidate is up to the job and has the potential to further develop in its professional career within Mercedes-Benz.
      This is a role in a constantly changing and fast-paced organisation and a great opportunity for a driven, energetic, and highly motivated individual that is ready to join a successful corporate recruitment team.

      Main responsibilities:

      • Working closely with HR Business Partners and Hiring Managers to identify staffing needs, and to take accurate candidate specifications
      • Serve the business at a very deep and high touch level; this requires constant engagement with the Hiring Managers and knowing every element of their business needs
      • Identify candidates ahead of the organizational needs and improve our use of social media for brand awareness whilst acquiring passive talent
      • Screening all candidate profiles against current and future demand
      • Conduct phone interviews, office interviews and assessments as needed.
      • Ownership of the offer management process and submission
      • Advertising vacancies on direct channels to market.
      • Championing proactive recruitment methods and sharing best practise with the team
      • Ensuring high quality candidate experience throughout the recruitment life cycle
      • Track and review hiring statistics, create reports, and process analysis in order to understand trends and hiring results.
      • Creation and development of recruitment brand to become employer of choice.

      Job Requirements

      • HBO/WO degree
      • Minimum of 3 years proven recruiting experience in an corporate environment.
      • Experience of working in complex, fast-moving and constantly changing environments with a high focus on collaboration
      • Good understanding of the current labor market, preferably within the Contact Center branche.
      • Fluent in English and preferably another European language
      • Hands-on experience with various selection processes (phone interviewing, assessments, reference checks, etc)
      • Familiar with ATS systems and HR databases
      • Excellent communication and interpersonal skills
      • Knowing the "arts and sciences" of recruitment
      • People Manager, pro-active and stress resistant

      Compensation

      Full-time position 40 hours per week, Monday to Friday.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
      For more information about this vacancy please contact the Recruitment Office on +31 43 356 2220

      Apply now

      Apply now

    • Technical Service Representative - Critical Parts Management

      13.03.2019

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are a very important connection to the Mercedes-Benz brand. The Customer Assistance Center’s core services are delivered by Operations: Roadside Assistance, Customer Complaint management and Enquiry management. All our supporting departments, such as Retail services, Operational Excellence and Critical Parts Management, are also located in our offices in Maastricht. Furthermore, our task is to create a global Customer Contact Center network. Therefore we have established the department “Global Contact Center Management”. Having the global Governance mandate, we manage the worldwide implementation, standardization, innovation and performance of Customer Contact Center services within Daimler AG. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The Critical Parts Management Department of the Mercedes-Benz Customer Assistance Center Maastricht N.V. is dealing with global escalations for parts in the Mercedes-Benz logistics chain. The supported entities consist of the Mercedes-Benz local headquarters, general distributors, wholesale locations and appropriate retailers. 

      Tasks & responsibilities:

      • Resolve incoming support requests, incidents and problems in the required languages
      • Resolve escalated bottleneck parts enquiries for all Mercedes-Benz business units (passenger cars, vans and trucks)
      • Appropriate usage of available resources and documentation of business related activities in the relevant system (e.g. ticketing system)
      • Analyze and investigate logistic issues using own knowledge, computer applications and other Daimler entities and external partners
      • Proactively and continuously monitor workload to ensure timely investigation and response to bottleneck requests

      Job Requirements

      • Experience in customer support / problem solving business processes;
      • Fluency in German both verbal and in writing;
      • Fluency in English (corporate language);
      • Handling escalations in combination with regular workload without detriment to own stress level;
      • Ability to understand the relationship between internal and external processes;
      • Ability to understand interactions between demand and supply in the logistics chain;
      • Open-minded to a diversity of cultures;
      • Computer literacy;
      • Acts as a Brand ambassador.

      Compensation

      Compensation
      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      Benefits:

      • A “tailor made” individual development plan
      • Employee Car Program: discount on new or used Daimler brand cars
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
      • Collective health insurance at discounted rates
      • Pension plan
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary
      • Competitive performance based salary growth
      • Result oriented bonuses
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      Working Conditions
      The salary liked to this position is € 2.075, = *. Based on a full-time position of 40 hours per week, between Monday to Friday, dayshift. We provide an extensive initial training and a follow up program.You will be offered one contract with a duration of one year, after this the contract will be of an indefinite time.

      *Please take into account that The Netherlands has a divergent tax system than other EU countries.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (In English) and any other documentation that adds value to your application.

      For more information about this vacancy please contac +31 43 356 2708.

      Apply now

      Apply now

    • Flex - Customer Service Representative French

      15.03.2019

      Recruiter

      Mrs. Dunja Aerts
      daerts@flexpoint.nl

      Company Information

      The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance.
       
      Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.
       

      Function Description

      The Customer Service department serves all European customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. Customer Service is responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.
       

      Job Requirements

      • Mother tongue French
      • Fluency in English (corporate language)
      • Good written and verbal skills
      • Good understanding of customer satisfaction
      • Open-minded to a diversity of cultures
      • Ability to prioritize, analyze, plan and coordinate on high volumes
         

      Compensation

      Flexibel working hours between 12 and 15 hours a week, Monday – Friday. Hourly wage 10 euro gross. Work in a growing international company in a young, ambitious, professional and dynamic environment.
       

      Contact Info


      Interested? Please contact daerts@flexpoint.nl or cvanderput@flexpoint.nl

      Apply now

      Apply now

    • Technical Service Representative I (Dutch)

      18.03.2019

      Recruiter

      Mr. Gianni Crisafulli
      gianni.crisafulli@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      “Mercedes me” is a modern, exciting new brand which links customers to their Mercedes-Benz and Smart vehicles in an intelligently connected world…and it’s expanding rapidly! 

      Would you like to be part of our dynamic, international and talented family?

      As a Connected Mobility Support Specialist you will be the 1st point of contact to our customers (B2C & B2B) and act as a subject-matter expert by supporting users with process knowledge and case specific routing, as well as participating in the development of current business and the setup of future services.
      How exactly will you operate? By…

      • accepting incoming support requests, incidents and problems
      • identifying weaknesses in our processes or tools and create awareness
      • registering all activities in the ticketing tool
      • troubleshooting minor training issues on the phone
      • identifying problems that can affect our processes and escalating them accordingly
      • resolving reported issues according to pre-defined use cases
      • reporting undefined issues to higher level

      Job Requirements

      You can become a Connected Mobility Support Specialist if you:

      • have any affinity within IT/Telematics or are someone who has always been interested in “the internet of things”.
      • possess excellent communication skills (B2C and B2B)
      • are fluent in Dutch and English (corporate language)
      • are able to identify, analyse and resolve problems over the phone with involved partners
      • can handle interaction between tools and support systems
      • are able and willing to work in a 24h shift pattern
       We provide an extensive 4 weeks initial training and a follow up buddy program.
       

      Compensation

      A Connected Mobility Support Specialist will be offered a rewarding job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary such as:

      • Attractive salary based on previous experience;
      • Shift allowance:
      Monday - Friday     20h00 – 22h00         25%
      Monday - Friday     22h00 – 07h00         50%
      Saturday                                                 50%
      Sunday                                                   100%
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      Is there more? Yes, we also offer:
      • Employee Car Program: discount on new or used Daimler brand cars;
      • Development: You will receive a personally tailored development plan with interesting career opportunities.
      • Social Activities: Due to our Social Club it is ensured that you also have fun with your colleagues after work. The internal company Social Club frequently organizes events and activities like kickboxing, dance courses, Friday night drinks, dance courses, Yoga lessons, tennis tournaments, kayak tours, indoor soccer games…
      • Free hot beverages like coffee (also coffee specialties like Café Latte, Espresso etc.), tea, soup and hot chocolate on all floors. You can also visit our company café to get special drinks and pastries like fresh Croissants and Donuts during your coffee breaks
      • Healthy and diverse lunch options in the company restaurant including smoothies and theme days with e.g. Pizza, Burger, Pasta, Schnitzel and many more options! Daily salad buffet and a sandwich station is also one of our employees’ favorites.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

      For more information, contact Gianni Crisafulli (Senior Corporate Recruiter) at +31 43 356 21 40 or check these links:
      www.daimler.com/products/services/mobility-services
      www.mercedes.me
      www.mercedes-benz.com
       

      Apply now

      Apply now

    • Technical Service Representative I (Dutch)

      18.03.2019

      Recruiter

      Mr. Gianni Crisafulli
      gianni.crisafulli@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      “Mercedes me” is a modern, exciting new brand which links customers to their Mercedes-Benz and Smart vehicles in an intelligently connected world…and it’s expanding rapidly! 

      Would you like to be part of our dynamic, international and talented family?

      As a Connected Mobility Support Specialist you will be the 1st point of contact to our customers (B2C & B2B) and act as a subject-matter expert by supporting users with process knowledge and case specific routing, as well as participating in the development of current business and the setup of future services.
      How exactly will you operate? By…

      • accepting incoming support requests, incidents and problems
      • identifying weaknesses in our processes or tools and create awareness
      • registering all activities in the ticketing tool
      • troubleshooting minor training issues on the phone
      • identifying problems that can affect our processes and escalating them accordingly
      • resolving reported issues according to pre-defined use cases
      • reporting undefined issues to higher level

      Job Requirements

      You can become a Connected Mobility Support Specialist if you:

      • have any affinity within IT/Telematics or are someone who has always been interested in “the internet of things”.
      • possess excellent communication skills (B2C and B2B)
      • are fluent in Dutch and English (corporate language)
      • are able to identify, analyse and resolve problems over the phone with involved partners
      • can handle interaction between tools and support systems
      • are able and willing to work in a 24h shift pattern
       We provide an extensive 4 weeks initial training and a follow up buddy program.
       

      Compensation

      A Connected Mobility Support Specialist will be offered a rewarding job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary such as:

      • Attractive salary based on previous experience;
      • Shift allowance:
      Monday - Friday     20h00 – 22h00         25%
      Monday - Friday     22h00 – 07h00         50%
      Saturday                                                 50%
      Sunday                                                   100%
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      Is there more? Yes, we also offer:
      • Employee Car Program: discount on new or used Daimler brand cars;
      • Development: You will receive a personally tailored development plan with interesting career opportunities.
      • Social Activities: Due to our Social Club it is ensured that you also have fun with your colleagues after work. The internal company Social Club frequently organizes events and activities like kickboxing, dance courses, Friday night drinks, dance courses, Yoga lessons, tennis tournaments, kayak tours, indoor soccer games…
      • Free hot beverages like coffee (also coffee specialties like Café Latte, Espresso etc.), tea, soup and hot chocolate on all floors. You can also visit our company café to get special drinks and pastries like fresh Croissants and Donuts during your coffee breaks
      • Healthy and diverse lunch options in the company restaurant including smoothies and theme days with e.g. Pizza, Burger, Pasta, Schnitzel and many more options! Daily salad buffet and a sandwich station is also one of our employees’ favorites.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

      For more information, contact Gianni Crisafulli (Senior Corporate Recruiter) at +31 43 356 21 40 or check these links:
      www.daimler.com/products/services/mobility-services
      www.mercedes.me
      www.mercedes-benz.com
       

      Apply now

      Apply now

    • Senior Customer Service Representative German (online sales)

      28.03.2019

      Recruiter

      Mrs. Sandra Besseling-Nies
      sandra.besseling_nies@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      What will be my role?
      As an Online Sales Lead Generator you will increase the quality and quantity of qualified leads for the sales force, resulting in stronger pipelines and increased revenue, by performing the lead generation, customer initial conversation and online journey steering for Mercedes-Benz Austria.
      You will play a crucial role in creating, implementing and reinforcing best practices and procedures to make lead generation discipline and the Sales Services team successful.
       
      How will I be successful?
      By solving our customer’s inquiries, complaints, problems or requests and providing him/her with the best possible long-term satisfaction in a timely, effective and accurate manner. Meanwhile you will perform specialized tasks.
      By handling and prequalifying Multi-Channel inbound inquiries via phone, chat and email (including central campaign leads) for Sales and Financial services on a national and international basis.
      By creating and processing cases, enquiries and complaints, e.g. general product questions, consult of vehicle search and configuration, explaining platform functionalities, explaining finance and leasing processes, explaining online sales process.
       
      What will be the challenges?
      You will not be challenged by cases from the Austrian and Suisse market only, but also international cases. By performing quality checks you will be able to improve processes and participate in an area of blended services.
      Furthermore, we highlight the fact that this Service is new to our company. You will have the chance to co-create and improve processes, utilize your pioneering mindset and built something special with your team members. The expectation is that the business will grow in the (near) future and so might do your career!

      Job Requirements

      What is the ideal profile consisting of...?

      • Preferably minimum 1 year working experience in customer qualification or reception in automotive, call center and/or service industry
      • Highly developed communication skills both verbal and written
      • You are a native German speaker and possesses a good level of English language skills.
      • Customer oriented mindset, consulting and service orientation through service-oriented thinking, acting and speaking
      • Basic knowledge of sales and aftersales processes in the automotive retail
      • Pro-active in seeking customer satisfaction
      • Affinity with online communication (chat)
      • High stress threshold, avoiding the temptation to react without thinking
      • Interpersonal skills in an appreciative manner with clients and colleagues
      • Ownership and independent thinking
      • High sense of responsibility
      • International team player
      • Ability to take decisions/create solutions when faced with complex cases/situations
      • Ability to multitask when required
      • Strong willingness to buddy others and highlight bottlenecks
      • Application of accuracy and case completeness in all cases
      • Strong focus on competencies, self-improvement, analytical thinking and self-reflection
      • Basic MS-Office Skills
      • Nice to have: system skills in customer data management, lead management, CRM, DMS systems

      Compensation

      An Online Sales Lead Generator will be offered a rewarding job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary such as:

      • Attractive salary based on previous experience;
      • Result oriented bonuses;
      • Competitive performance based salary growth;
      • Holiday allowance: 8% of annual salary;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      Is there more? Yes, we also offer:
      • Employee Car Program: discount on new or used Daimler brand cars;
      • Development: You will receive a personally tailored development plan with interesting career opportunities.
      • Social Activities: Due to our Social Club it is ensured that you also have fun with your colleagues after work. The internal company Social Club frequently organizes events and activities like kickboxing, dance courses, Friday night drinks, dance courses, Yoga lessons, tennis tournaments, kayak tours, indoor soccer games…
      • Free hot beverages like coffee (also coffee specialties like Café Latte, Espresso etc.), tea, soup and hot chocolate on all floors. You can also visit our company café to get special drinks and pastries like fresh Croissants and Donuts during your coffee breaks
      • Healthy and diverse lunch options in the company restaurant including smoothies and theme days with e.g. Pizza, Burger, Pasta, Schnitzel and many more options! Daily salad buffet and a sandwich station is also one of our employees’ favorites.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

      To data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.
       

      Apply now

      Apply now

    • Senior Customer Service Representative German (ICOMH)

      28.03.2019

      Recruiter

      Mrs. Sandra Besseling-Nies
      sandra.besseling_nies@daimler.com

      Company Information

      Function Description

      Resolve customer inquiries, complaints, problems or requests in accordance with MB CAC and departmental policies, procedures and targets, in order to provide the customer with the best long term satisfaction possible in a timely, effective and accurate manner while performing specialist tasks.

      • Take national and international calls
      • Create and process cases
      • Handle faxes and e-mails
      • Redesign activities
      • Follow up on cases
      • Handle 1st and 2nd level escalations
      • Buddy and highlight bottlenecks
      • Participate in international complaint handling or international case handling team
      • Perform quality checks
      • Participate in improvement processes
      • Participation in area of blended services

      Job Requirements

      • Higher vocational education
      • Experience with customer care
      • In-depth knowledge of process and product
      • Pro-active in seeking customer satisfaction
      • Highly developed communication skills both verbal and written
      • Very good computer skills
      • High stress threshold, avoiding the temptation to react without thinking
      • Ownership and independent thinking
      • High sense of responsibility
      • International team player
      • Ability to take decisions/create solutions when faced with complex cases/situations
      • Strong willingness to buddy others and highlight bottlenecks
      • Application of accuracy and case completeness in all cases
      • Strong focus on competencies, self-improvement, analytical thinking and self-reflection

      Compensation

      Salary scale 6

      Contact Info


      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

      Apply now

      Apply now

    • Technical Service Representative I- Diagnostic Helpdesk (DHD) 1st level support

      29.03.2019

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The Diagnostic Helpdesk (DHD) 1st level team is the first point of contact for delivering worldwide support in relation to tools, processes and licenses for onboard diagnosis software within the areas of the Mercedes CAR & VAN Group. The Jobholder’s role is to support the users with issues occurring while using the platforms and/or to provide information about the products and their functionalities.

      Tasks & Responsibilities:

      • Handle incoming work (phone calls, email, tickets) from B2B customers and respond to the queries in a timely and professional manner
      • Analyze and investigate issues making use of acquired knowledge and available tools
      • Provide information and assistance in regards to tools (web applications) and processes; investigate reported problems
      • Forward requests to 2nd level if needed and liaise with n-levels for resolution of complex topics
      • Accurately document work related activities in the relevant ticketing system according to established policies and procedures
      • If necessary, coordinate with internal/external stakeholders to resolve complex enquiries and complaints related to the scope of support
      • Ensure all areas of personal responsibility are handled promptly, accurately, and with outstanding customer service
      • Buddying/training tasks mentoring of junior staff
      • Whether required, perform other duties and responsibilities as assigned

      Job Requirements

      • Completed vocational education or equivalent work experience and abilities
      • Strong affinity with IT - Computer literate (MS Windows Office)
      • Knowledge of automotive technology and Daimler Development, Production and Aftersales Processes and Applications is an advantage
      • Strong ownership and understanding of the impact and consequences that own/team actions have on customer satisfaction
      • Strong analytical skills
      • Highly adaptable to changing business requirements
      • Native proficiency in German and fluent in English (corporate language)
      • Strong communication skills (B2B & B2C), both written and verbal
      • Strong skills and advanced experience in customer support and problem solving
      • Ability to anticipate on upcoming issues and in finding solutions
      • ‘Can-do’ and proactive attitude
      • Open communication style, including ability to give and receive feedback.
      • Strong identification with the Daimler organization, its products and its vision & strategy

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:                                             

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Employee Car Program: discount on new or used Daimler brand cars 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
      • A “tailor made” individual development plan

      Opening hours Monday to Friday, between 06:00 -20:00.
      Full time job 40hrs/week.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
      For more information about this vacancy please contact the Recruitment Office on +31 43 3562708

      Apply now

      Apply now

    • Technical Service Representative I- User Help Desk Front Desk (Dutch)

      29.03.2019

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      As part of Retail Service, XENTRY Support is the first point of contact for delivering worldwide assistance to the retailer network and external entities (e.g. independent workshops) using  applications, diagnostic equipment and software supplied by Daimler’s aftersales division, Global Service and Parts (GSP/O).
      Tasks and responsibilities of the XENTRY Support User Helpdesk (UHD) are:

      • Handle incoming work (phone, email, tickets) from B2B customers and respond to the queries in a timely and professional manner
      • Analyze and investigate issues making use of acquired knowledge and available tools
      • Provide information and assistance with regards to XENTRY Hardware and Software, coordinate repair and exchange-service of the diagnostic equipment, investigate problems related to the installation of updates on components, provide support in case of issues with initial network configuration, etc.
      • Accurately document work related activities in the relevant ticketing system according to established policies and procedures
      • If necessary, coordinate with internal stakeholders to resolve complex enquiries and complaints about supported products
      • Ensure all areas of personal responsibility are handled promptly, accurately, and with outstanding customer service.
      • Whether required, perform other duties and responsibilities as assigned.

      Job Requirements

      Our ideal candidate is willing to be our Brand Ambassador. He/she is highly perceptive, customer focused and is able to understand and manage expectations. For this position, we are looking for a native Dutch speaker fluent in English and/or any other departamentatl language ( German,French, Italian, Spanish...) with good communication (B2B) skills both written and verbal.
      Due to the nature of our business the candidate needs to have good understanding of and strong affinity with Computers (Windows ®), including installation of software and configurations of networks. Some interest for and basic knowledge of automotive technology and Daimler Aftersales Applications is an advantage.
      Superior analytical skills, ability to anticipate on upcoming issues and find solutions, pro-activeness and ability to work independently are key requirements.
      Our fast moving and dynamic environment requires flexibility and ability to work according to established processes, guidelines and policies without detriment for own stress.
      As we believe in the strength of doing things together, team work is an essential part of our daily business. Therefore, we aim for candidates with an enthusiastic and inspiring personality.
      If you identify yourself with this profile and would like to be part of our successful team, don’t hesitate to apply for the position

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary: 

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Employee Car Program: discount on new or used Daimler brand cars 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or; free public transport or or; contribution to fuel costs
      • A “tailor made” individual development plan

      Contact Info

      References : 
      ENGLISH - XENTRY UHD
      - General information on the XENTRY Diagnosis Systems: Link to Diagnosis-World
      - Setup of the current Diagnostic System: Link to Video

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
      For more information about this vacancy please contact the Recruitment Office on +31 43 3562708

      Apply now

      Apply now

    • Mercedes-Benz Communication Specialist - Maastricht NL

      01.04.2019

      Recruiter

      Mrs. Manon Gosler
      manon.gosler-bongaerts@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international (42 nationalities) ,multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht, we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me.
      For our customers we are maybe the most important connection to the Mercedes-Benz brand. That is why we live the brand’s most important promise: “The best or nothing”.
       

      Function Description

      You are responsible for the content management of the CAC’s Social Intranet space, website and narrocasting system. Furthermore you assist with the execution of Management Board communications originating from the Management Board on demand.
      As being the Specialist you are responsible for supporting the organization in communicating departmental updates and establishing a connection between management and various organizational levels.
      You ensure that Daimler and Mercedes-Benz standards are being followed in all communication outings within the Corporate identity layout & rules. One other task is promoting the CAC within Daimler and to external stakeholders.

      You actively support in the creation and development of the Communication Strategy and assist with the coordination of editorial meetings and sounding boards.
      Generating new and creative ideas for content creation and promotion is of course of of the main tasks as well.

      Job Requirements

      • A Bachelor’s degree in Communications
      • 1-3 years of working experience in a similar role, preferably in an international, multicultural environment
      • You have proven expertise in creating and executing communications content based on business objectives
      • You are able to work with programs from the Adobe Creative Cloud
      • You are native or fluent in English. Knowledge of German and/or Dutch will be a bonus
      • You are detail oriented, with excellent organizational skills, and are able to complete tasks in a timely manner
      • You have knowledge of communications and/or public relations concepts & principles
      • Preferably you have experience with video making and editing
      • You have exceptional writing and proof-reading skills
      • You are computer literate with standard knowledge of business, collaboration and social media applications
      • You are able to work in a team and in an international organization
      • You have the flexibility to adjust your working hours to the business needs

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • Result oriented bonuses;
      • Competitive performance based salary growth;
      • Holiday allowance: 8% of annual salary;
      • 200 vacation hours (based on full time employment);
      • Pension plan;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Employee Car Program: discount on new or used Daimler brand cars.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application. You can apply until April 30th, 2019.

      For more information about this vacancy please contact Manon Gosler-Bongaerts, Senior International Recruiter, Mercedes-Benz Maastricht,  by email: manon.gosler-bongaerts@daimler.com.
       

      Apply now

      Apply now

    • FLEX Customer Service Representative Czech or/and Slovak

      02.04.2019

      Recruiter

      Mrs. Dunja Aerts
      daerts@flexpoint.nl

      Company Information

      The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance.
       
      Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.
       

      Function Description

      Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customers mobility guarantee availability 24 hours a day, 365 days a year. The Retail Service department supports technical and product related competencies for CAC, Daimler and external parties. The philosophy is to ensure the customer is mobile again as quickly as possible.
       

      Job Requirements

      • Native Czech or / and Slovak
      • Good written and verbal skills
      • Good understanding of customer satisfaction
      • Open-minded to a diversity of cultures
      • Ability to prioritize, analyze, plan and coordinate on high volumes

      Compensation

      Flexibel working hours between 12 and 15 hours a week, Monday – Sunday. Hourly wage 10 euro gross. Work in a growing international company in a young, ambitious, professional and dynamic environment.
       

      Contact Info

      Interested? Please contact daerts@flexpoint.nl or cvanderput@flexpoint.nl

      Apply now

      Apply now

    • FLEX - Customer Service Representative Hungarian

      09.04.2019

      Recruiter

      Mrs. Dunja Aerts
      daerts@flexpoint.nl

      Company Information

      The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance.
       
      Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.
       

      Function Description

      Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customers mobility guarantee availability 24 hours a day, 365 days a year. The Retail Service department supports technical and product related competencies for CAC, Daimler and external parties. The philosophy is to ensure the customer is mobile again as quickly as possible.
       

      Job Requirements

      • Native Hungarian
      • Fluent in German or any of the CEE languages (Czech, Polish, Slovakian) will be an asset Good written and verbal skills
      • Good understanding of customer satisfaction
      • Open-minded to a diversity of cultures
      • Ability to prioritize, analyze, plan and coordinate on high volumes

      Compensation

      Flexibel working hours between 12 and 15 hours a week, Monday – Sunday. Hourly wage 10,09 euro gross. Work in a growing international company in a young, ambitious, professional and dynamic environment.
       

      Contact Info

      Interested? Please contact daerts@flexpoint.nl or cvanderput@flexpoint.nl

      Apply now

      Apply now

    • Internship Cybersecurity Support

      11.04.2019

      Recruiter

      Mrs. Marie-Claire Scharis
      marie-claire.scharis@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales.
      In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description


      In order to serve our customer in the best way possible, our IT department of the Customer Assistance Center in Maastricht is looking for support. As a cyber security intern you will be working closely with the Information security officer and support with all aspects regarding information security. In addition you will help to guide our business partners & customers by defining and coordination the best possible evolution of our global ICT platform while safeguarding their stability. Furthermore you will be part an international team with people from all over the world.

      Job Requirements

       

      • You have basic understanding of cybersecurity and information security Management or are willing to learn
      • You will accurately track the progress of Cybersecurity activities of the IT Department and report to the ISO
      • You have strong conceptual thinking skills and you have an eye for detail as well as for the bigger picture
      • Being able of keeping accurate records and logging all work to ensure stakeholders have all necessary information available in a timely manner
      • You are interested in Digital Transformation and you think that focusing on the customer makes the difference in terms of the best service;
      • You can see yourself studying, analyzing and identifying new solutions & functionalities that can help to improve agent support and customer service and you see challenges where other people see problems;
      • You have strong written and verbal communication, you can work effectively in a team and you can see yourself working with multiple different people and tasks;
      • Your skills and strengths will help us with the overall evolution of our global ICT platform, you are able organize yourself, manage your time and tasks and you work thoroughly while bringing in your own ideas, then this internship is the right fit for you;

      Compensation

      An internship at Mercedes-Benz will be paid according to the internship regulations within Daimler. The preferable duration for the internship will be between 4-6 months, 40 hours a week, starting as soon as possible.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
      For more information about this vacancy please contact Marie-Claire Scharis by mail: marie-claire.scharis@daimler.com 

      Apply now

      Apply now

    • FLEX Customer Services Representative Benelux

      12.04.2019

      Recruiter

      Mrs. Dunja Aerts
      daerts@flexpoint.nl

      Company Information

      The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance.
       
      Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.
       

      Function Description

      Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customers mobility guarantee availability 24 hours a day, 365 days a year. The Retail Service department supports technical and product related competencies for CAC, Daimler and external parties. The philosophy is to ensure the customer is mobile again as quickly as possible.
       

      Job Requirements

      • Fluent Dutch (Flemish) and / or French
      • Good understanding of English
      • Good written and verbal skills
      • Good understanding of customer satisfaction
      • Open-minded to a diversity of cultures
      • Ability to prioritize, analyze, plan and coordinate on high volumes

      Compensation

      Flexible working hours between 12 and 15 hours a week, Monday – Sunday. Hourly wage 10 euro gross. Work in a growing international company in a young, ambitious, professional and dynamic environment.
       

      Contact Info

      Interested? Please contact daerts@flexpoint.nl or cvanderput@flexpoint.nl

      Apply now

      Apply now

    • Quality Specialist German language Customer Service Assistance Center Maastricht

      18.04.2019

      Recruiter

      Mrs. Manon Gosler
      manon.gosler-bongaerts@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers.

      The CAC is process-oriented, professionally managed and focused on providing the highest level of customer satisfaction. The customer experience is the sum of all the touch points that a customer has with the Mercedes-Benz Customer Assistance Center Maastricht. Our operations are driven by quality assurance and established performance standards.


       

      Function Description

      In this role of Quality Specialist, you are part of the Customer Operations department which is in charge for all Customer Contacts of Mercedes-Benz in Europe.
       
      The Operational Quality Management department is responsible for achieving operational quality assurance by analysis of customer feedbacks and translating them into operational improvement areas.
      You identify, resolve and improve operational quality, you prepare and complete action plans. Next to these actions you implement quality measures through quality coaching’s to agents and dedicated feedback to operational managers.
      The Quality Specialist is responsible to translate the corporate quality strategy into actions, supporting the markets with quality measurements and activities, allowing them to sustainably reach their targets in terms of customer satisfaction.
       
      You monitor Omni Channel Internal & External sources. Also you analyze, gather and process information regarding customer satisfaction surveys and internal indicators, in order to improve customer satisfaction and to match the quality standards of Mercedes-Benz.
       
      You support markets with customer complaint handling and Omni Channel audits. Also you ensure that company policies, processes and quality standards are followed.
      You proceed to give feedback & coaching sessions to the Customer Service Representative (CSR), upon detected need or ad hoc request by the Operational Manager or CSR, and document it. Your responsibility is to prepare quality documentation and reports. At the end you propose and define action plans to the management to improve CSR’s performance and enhance overall quality.

      Job Requirements


      • Higher vocational /university degree
      • Coaching experiences within a contact center
      • Knowledge of COPC standards
      • Data analysis experiences
      • Ideally experience with lean management
      • Independent thinking and acting
      • Conceptual and analytical thinking
      • Mother tongue German and near-native in second language (English/French/Spanish/Italian/Dutch)

      Compensation

      Full-time position 40 hours per week between Monday to Friday, dayshift.

      We offer you a job in a multicultural, dynamic, informal and international working environment with interesting conditions, both primary and secondary:
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs;
      • Result oriented bonuses;
      • Competitive performance based salary growth;
      • Holiday allowance: 8% of annual salary;
      • 200 vacation hours (based on full time employment);
      • Non contributory pension;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Employee Car Program: discount on new or used Daimler brand cars.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application. You can respond to this vacancy until May 16th, 2019.
       

      Apply now

      Apply now

    • Technical Service Representative I- UHD FD (Spanish/French)

      18.04.2019

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      As part of Retail Service, XENTRY Support is the first point of contact for delivering worldwide assistance to the retailer network and external entities (e.g. independent workshops) using  applications, diagnostic equipment and software supplied by Daimler’s aftersales division, Global Service and Parts (GSP/O).
      Tasks and responsibilities of the XENTRY Support User Helpdesk (UHD) are:

      • Handle incoming work (phone, email, tickets) from B2B customers and respond to the queries in a timely and professional manner
      • Analyze and investigate issues making use of acquired knowledge and available tools
      • Provide information and assistance with regards to XENTRY Hardware and Software, coordinate repair and exchange-service of the diagnostic equipment, investigate problems related to the installation of updates on components, provide support in case of issues with initial network configuration, etc.
      • Accurately document work related activities in the relevant ticketing system according to established policies and procedures
      • If necessary, coordinate with internal stakeholders to resolve complex enquiries and complaints about supported products
      • Ensure all areas of personal responsibility are handled promptly, accurately, and with outstanding customer service.
      • Whether required, perform other duties and responsibilities as assigned.

      Job Requirements

      Our ideal candidate is willing to be our Brand Ambassador. He/she is highly perceptive, customer focused and is able to understand and manage expectations. For this position, we are looking for a native Spanish, fluent in French and English with good communication (B2B) skills both written and verbal.
      Due to the nature of our business the candidate needs to have good understanding of and very strong affinity with Computers (Windows ®), including installation of software and configurations of networks. Some interest for and basic knowledge of automotive technology and Daimler Aftersales Applications is an advantage.
      Superior analytical skills, ability to anticipate on upcoming issues and find solutions, pro-activeness and ability to work independently are key requirements.
      Our fast moving and dynamic environment requires flexibility and ability to work according to established processes, guidelines and policies without detriment for own stress.
      As we believe in the strength of doing things together, team work is an essential part of our daily business. Therefore, we aim for candidates with an enthusiastic and inspiring personality.
      If you identify yourself with this profile and would like to be part of our successful team, don’t hesitate to apply for the position

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary: 

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Employee Car Program: discount on new or used Daimler brand cars 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or; free public transport or or; contribution to fuel costs
      • A “tailor made” individual development plan
      Working hours: Due to the time difference with the Korean market, night shift availability is a must.

      Contact Info

      References : 
      ENGLISH - XENTRY UHD
      - General information on the XENTRY Diagnosis Systems: Link to Diagnosis-World
      - Setup of the current Diagnostic System: Link to Video

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
      For more information about this vacancy please contact the Recruitment Office on +31 43 3562708

      Apply now

      Apply now

    • Senior Engineer Omni-Channel

      23.04.2019

      Recruiter

      Mrs. Marie-Claire Scharis
      marie-claire.scharis@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center [MBCAC] is located in Maastricht, the Netherlands and supports all after sales customers for passenger cars, trucks and vans in Europe. In 2015 the MBCAC has been granted the world wide governance role for all Mercedes aftersales call centers around the globe. As a consequence the local IT Provider for the MBCAC has transformed into a Global Service Provider for the core CRM and telephony applications of Daimler.
      Currently we are in the middle of a transition to enable this worldwide expansion to 54 countries and we still have 24 countries to go. Do you want to become a part of our international team and help us setup and operate the global Platform?
       

      Function Description

      The main responsibility of the senior engineer omni-channel is to ensure an effective and reliable telephony and application communication platform within the Compass ecosystem, in order to improve the effectiveness and efficiency of the business processes. You will be part of the team “Application Management and Telephony” which is responsible for the technical architecture, development and operations of the global omni-channel solution and customer experience/engagement, to ensure the integrity of this platform.

      In the role as Senior Omni-channel Engineer your tasks and responsibilities are:

      • Plan and co-ordinate the execution of assigned changes and projects within CDC’s guidelines in order to meet the agreed quality standards, time planning and budgets
      • Actively support the business requirements analysis, architecture and technical design specifications, design, further development, testing, implementation and maintaining of:
        • The global omni-channel platform
        • The global customer engagement platform
      • Analyze the impact of upgrades and changes of the CAC IT Environment and support the implementation of upgrades and changes to the existing systems and infrastructure in co-operation with the process owners in order to ensure continuity and improve the efficiency of systems, processes and infrastructure
      • Share your knowledge and expertise in the team to ensure continuity, by keeping documentation, providing training material and become recognized as the IT expert within the company for a specific subject / specialism.
      • Communicate with customers, suppliers and support teams from problem identification through problem resolutions regarding technical support
      • Monitor scheduled jobs, omni-channel & customer engagement components and interfaces to ensure a stable operation
      • Participate in Disaster Recovery planning and tests
      • Willing to travel occasionally
      • Willing to participate in on-call/on-duty shifts

      Job Requirements

      Our expectational skills towards you:
      •    University degree or Higher Vocational Education
      •    At least 5-10 years of professional experience in the field of complex and stretched contact center environments
      •    Good communication skills
      •    English is our corporate language, German is an asset
      •    Service the needs of business partners from beginning to end and taking ownership
      •    Analytical and design thinking with the end customer in mind
      •    Experience with the agile way of working
      •    Ability to partner with stakeholders, interact with various levels of management and promote cross departmental collaboration
      •    Creative mind
      •    Connecting the dots having the big picture in mind
      •    Aware of market developments and trends
      •    Decision making:
      •    Able to function independently with limited work directions
      •    Able to steer and manage a small (development) team of assigned resources
      •    Capability to solve requests/problems when under pressure (e.g. deadlines or major incidents)
      •    Is able to setup work directions
      •    Monitor and manage time and prioritize own workload and of the assigned resources
      •    Escalate any problems/issues if required

      Technical Skills:
      •    Experience with the Avaya Customer Experience & Contact Center suite (System Manager, Communication Manager, SBC, Voicemail, Session Manager)
      •    Experience with Verint Customer Engagement
      •    Experience with CTI
      •    Experience with SIP and voice based solutions
      •    Experience with Social Media, Chat, Video and (a)synchronous messaging services
      •    Application lifecycle management
      •    License management

      Compensation

      What do we offer?
      The position is for 40 hours a week, from Monday to Friday and occasionally during weekends.
      You have the opportunity to work in a growing international company in a young, ambitious, professional and dynamic environment.
      A comprehensive relocation package is applicable for candidates living further than km from the CAC and willing to relocate to within 20 km of the CAC
      Collective health insurance at discounted rates, self-development opportunities, result-oriented bonus (variable payment) and non-contributory pension are just some of the secondary benefits.
       

      Contact Info

      Apply now

      Apply now

    • Omni-Channel Engineer

      24.04.2019

      Recruiter

      Mrs. Marie-Claire Scharis
      marie-claire.scharis@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center [MBCAC] is located in Maastricht, the Netherlands and supports all after sales customers for passenger cars, trucks and vans in Europe. In 2015 the MBCAC has been granted the world wide governance role for all Mercedes aftersales call centers around the globe. As a consequence the local IT Provider for the MBCAC has transformed into a Global Service Provider for the core CRM and telephony applications of Daimler.
      Currently we are in the middle of a transition to enable this worldwide expansion to 54 countries and we still have 24 countries to go. Do you want to become a part of our international team and help us setup and operate the global Platform?
       

      Function Description

      The main responsibility of the senior engineer omni-channel is to ensure an effective and reliable telephony and application communication platform within the Compass ecosystem, in order to improve the effectiveness and efficiency of the business processes. You will be part of the team “Application Management and Telephony” which is responsible for the technical architecture, development and operations of the global omni-channel solution and customer experience/engagement, to ensure the integrity of this platform.

      In the role as Senior Omni-channel Engineer your tasks and responsibilities are:

      • Plan and co-ordinate the execution of assigned changes and projects within CDC’s guidelines in order to meet the agreed quality standards, time planning and budgets
      • Actively support the business requirements analysis, architecture and technical design specifications, design, further development, testing, implementation and maintaining of:
        • The global omni-channel platform
        • The global customer engagement platform
      • Analyze the impact of upgrades and changes of the CAC IT Environment and support the implementation of upgrades and changes to the existing systems and infrastructure in co-operation with the process owners in order to ensure continuity and improve the efficiency of systems, processes and infrastructure
      • Share your knowledge and expertise in the team to ensure continuity, by keeping documentation, providing training material and become recognized as the IT expert within the company for a specific subject / specialism.
      • Communicate with customers, suppliers and support teams from problem identification through problem resolutions regarding technical support
      • Monitor scheduled jobs, omni-channel & customer engagement components and interfaces to ensure a stable operation
      • Participate in Disaster Recovery planning and tests
      • Willing to travel occasionally
      • Willing to participate in on-call/on-duty shifts

      Job Requirements

      Our expectational skills towards you:
      •    University degree or Higher Vocational Education
      •    At least 5-10 years of professional experience in the field of complex and stretched contact center environments
      •    Good communication skills
      •    English is our corporate language, German is an asset
      •    Service the needs of business partners from beginning to end and taking ownership
      •    Analytical and design thinking with the end customer in mind
      •    Experience with the agile way of working
      •    Ability to partner with stakeholders, interact with various levels of management and promote cross departmental collaboration
      •    Creative mind
      •    Connecting the dots having the big picture in mind
      •    Aware of market developments and trends
      •    Decision making:
      •    Able to function independently with limited work directions
      •    Able to steer and manage a small (development) team of assigned resources
      •    Capability to solve requests/problems when under pressure (e.g. deadlines or major incidents)
      •    Is able to setup work directions
      •    Monitor and manage time and prioritize own workload and of the assigned resources
      •    Escalate any problems/issues if required

      Technical Skills:
      •    Experience with the Genesys CX Pure engage toolset (inbound & outbound voice, reporting, WFM, G+,GVP,   Infomart, Icons, iWD, GAAP)
      •    Experience with Verint Customer Engagement
      •    Experience with CTI
      •    Experience with SIP and voice based solutions
      •    Experience with Social Media, Chat, Video and (a)synchronous messaging services
      •    Application lifecycle management
      •    License management

      Compensation

      What do we offer?
      The position is for 40 hours a week, from Monday to Friday and occasionally during weekends.
      You have the opportunity to work in a growing international company in a young, ambitious, professional and dynamic environment.
      A comprehensive relocation package is applicable for candidates living further than km from the CAC and willing to relocate to within 20 km of the CAC
      Collective health insurance at discounted rates, self-development opportunities, result-oriented bonus (variable payment) and non-contributory pension are just some of the secondary benefits.
       

      Contact Info

      Apply now

      Apply now