Mercedes-Benz Customer Assistance Center
Vacancies

Vacancies.

  • Vacancies

  • We are hiring.

     Do you see challenges where others see problems? Do you want to be part of an international team with great career opportunities? Can you imagine living in the multicultural Maastricht-Aachen Region? Please send us your application. You can find the current job vacancies at the Mercedes-Benz Customer Assistance Center here.

    Did you not find the job you were looking for? No problem! We have plenty of opportunities that might fit your talents and skills. Please contact us and send your CV and your motivation letter and we promise to get in touch with you as soon as possible. We would be delighted if we could offer you the right challenge.

    Please click here to submit your resume. If you have questions do not hesitate to call us at 0031 43 356 2222.

    • Mercedes-Benz Connected Mobility Support Specialist | German

      18.03.2019

      Recruiter

      Mrs. Sandra Besseling-Nies
      sandra.besseling_nies@daimler.com

      Company Information

      Das Mercedes-Benz Kundenkontaktcenter in Maastricht ist eine der wichtigsten Verbindungen zwischen den Kunden und der Mercedes-Benz Marke. Unser Ziel ist es unseren Kunden und Verkäufern der Daimler Marken jederzeit einen ausgezeichneten Service zu bieten. 24 Stunden am Tag, 7 Tage die Woche und 365 Tage im Jahr sorgen wir mit unserer Pannenhilfe dafür, dass unsere Kunden unterwegs mobil bleiben. Wir leben das wichtigste Versprechen der Marke: „Das Beste oder nichts.“
       

      Function Description

      Du wirst im Bereich Connected Mobility Services arbeiten. Dazu gehört unter anderem Mercedes me connect, das Kunden durch Apps und Webseiten mit ihrem Fahrzeug verbindet, jederzeit und ortsunabhängig. Lies mehr über die Mercedes Mobility Services: www.daimler.com/products/services/mobility-services

      • Eingehende Anfragen, Vorfälle oder Probleme annehmen
      • Probleme über Telefon oder gemäß der vordefinierten Prozesse lösen und größere Probleme an die höheren Level weiterleiten
      • Alle Aktivitäten im Ticket System dokumentieren
      • Schwachstellen oder Probleme in den Prozessen identifizieren und weitergeben
      • Teilnahme am Aufbau und der weiteren Entwicklung des neuen Geschäftsfeldes



      Arbeitsbedingungen:
      • Vollzeit – 40 Stunden pro Woche, in Schichten
      • Wettbewerbsfähiges Gehalt, plus Schichtzuschlag
      • 4-wöchiges Training und Buddy-Programm für die ersten Wochen

      Job Requirements

      • Ausgezeichnetes Kommunikationsvermögen (mit Privat- und Geschäftskunden)
      • Fließende Deutsch- und gute Englischkenntnisse
      • Erfahrungen im Kundenservice wünschenswert
      • Fähigkeit, Probleme über Telefon zu identifizieren, analysieren und zu lösen
      • Kenntnisse von Support-Systemen vorteilhaft

      Compensation

      Wir bieten dir einen Job in einer multikulturellen und familiären, internationalen Arbeitsumgebung mit interessanten Konditionen:

      • Wettbewerbsfähiges, performance-basiertes Gehalt plus ergebnisorientierter Bonus
      • Lukratives Umzugspaket: Reise-, Unterkunfts-, Makler- und Umzugskosten können übernommen werden – falls zutreffend
      • Pendler-Unterstützung: kostenloses Fahrrad alle 3 Jahre, kostenloses
      • Ticket für öffentliche Verkehrsmittel oder Erstattung von Benzinkosten
      • Vergünstigte Krankenversicherung sowie Rentenplan
      • 8 % Urlaubszuschuss auf das Jahresgehalt
      • Für Arbeitszeiten außerhalb der regulären Tagesschicht: 25% bis 100% Gehaltszuschlag
      • Möglichkeit einer jährlichen Gehaltssteigerung
      • Rabatt auf neue oder gebrauchte Fahrzeuge der Daimler Marken
      • Entwicklung: Einen auf dich zugeschnittenen Entwicklungsplan mit interessanten Karrieremöglichkeiten
      • Social Activities: Unser Social Club sorgt dafür, dass wir auch außerhalb der Arbeit Spaß miteinander haben. Regelmäßig finden Events und Aktivitäten wie Kickboxing, Tanzkurse, Drinks, Yoga, Tennis-Turniere, Kajak-Fahren und Indoor-Fußball statt.

      Contact Info

      Bitte bewirb dich mit deinem aktuellen Lebenslauf und deinem Motivationsschreiben in englischer Schrift online.
       

      Apply now

      Apply now

    • Customer Service Representative- Social Media (Swedish)

      03.09.2019

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The success of the Mercedes-Benz Social Media Team is rooted in social listening skills.
       
      We make an effort to listen to our customers. To know their “likes” and “dislike”, to understand their interests and concerns, who they are, what they care about and what they do. We follow them into their virtual world.
       
      We are driven to perfection not only because we know our audience but also because we perfectly understand the specific nature of each of the social media channels. We are able to change and adopt the tone of voice between the platforms to engage and hooked our followers and generate social conversations.

      Day to day, we share our Mercedes-Benz passion alongside our 40+ million fans, whether it is a product enquiry, complaint or simply appreciation.
      Our #BestFans can chat with us via Twitter, Facebook, Instagram, YouTube, LinkedIn, Google+ and many more channels.

      Job Requirements

      For our international team we are looking for a colleague native Swedish. Additional languages will be an added value. Fluent Danish will be a plus.
       
      We are living in a fast moving and dynamic environment that requires strong customer focus, creativity and particular interest for the automotive sector and technology.
      Experience with SM dialogue, journalism or blogging would be appreciated.

      We believe in the strength of doing things together, team work is an essential part of our daily business. We aim for candidates with an enthusiastic and inspiring personality.

      “What is the best part about our Social Media Team? Being able to release your inner creativity! 

      Be part of #MercedesBenzthebestornothingteam!

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:                                             

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Employee Car Program: discount on new or used Daimler brand cars 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
      • A “tailor made” individual development plan
      The salary linked to this position is € 2.111, = *(  40 hours per week). Depending on the scedule, a shift allowance comes on top.
      We also provide an extensive initial training and a follow up program.
      You will be offered a one year contract , afterwards you can get an indefinite one.

      *Please take into account that The Netherlands has a divergent tax system than other EU countries.
      The opening hours are from 08h30 to 21h00, Monday to Sunday ( flexible schedule applicable)

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
      For more information about this vacancy please contact the Recruitment Office on +31 43 3562708

      Apply now

      Apply now

    • Customer Service Representative (UK/Ireland)

      20.09.2019

      Recruiter

      Mrs. Cicely Nitsche
      cicely.nitsche@daimler.com

      Company Information

      Mercedes-Benz are well recognized as industry leaders in luxury service and high quality products, pushing the meaning of automobile excellence to new boundaries. You can trace the timeline of Mercedes-Benz all the way back to 1885 when Karl Benz invented the first automobile - cementing Mercedes-Benz a place in history.

      We know what you’re thinking, over100 years is a long time to be in the business. So what’s our secret? We constantly strive to find ways to balance tradition with innovation. Mercedes-Benz Customer Assistance Center, Maastricht is no exception. For the last 20 years our aim has been to provide the best quality customer service not only in Europe but all around the world. But maintaining these standards would not be possible without all of the talented and motivated colleagues that contribute to the success of our company.  That is why we are always looking for bright new sparks to join us. If that could be you, read on!

       

      Function Description

      For our UK markets we are currently recruiting candidates wanting to relocate to the beautiful city of Maastricht.

      Maastricht is a charming city in the south of the Netherlands - the very heart of Europe. It embodies elegance, class and culture as well as boasting a perfect destination for travelling to other areas of the continent. Due to its location, Maastricht is a melting-pot of different nationalities creating a vibrant, multi-lingual community in which it’s easy to feel at home.

      If you are interested in working with us, please read further for more information about our different departments.
       

      Roadside Assistance
      Customers experiencing a vehicle breakdown can contact the Service 24 Hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Our Customer Service Representatives answer incoming calls from customers requiring immediate assistance. Details are collected and entered into a crm system. In case the problem can’t be solved by telephone, the Customer Service Representative contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.

      Working hours
      The department is open 24/7, 365 days a year. You will be working 37,5 hours per week in a 24 hour shift pattern with a competitive salary and the possibility to increase your income with the shift allowance.

      Customer Service
      The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You ensure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

      Working hours
      The department is open from Monday to Friday. You will be working 40 hours per week in day shift with a competitive salary.

      Job Requirements

      To make all of this possible we’d need a couple of things from you:

      • Good understanding of customer satisfaction
      • English as a native language
      • Excellent written and verbal skills
      • Empathy and emotional intelligence
      • Logical thinking
      • Tech savvy
      • Patient
      • Flexible
      • Team player
      • Open-minded to a diversity of cultures

      Compensation

      Worried about fitting in? We help you meet other colleagues outside of work via our incredible social club that organizes cool activities such as: language courses, weekly sports activities and cultural events in the city.

      What if the purse strings are a little tight? We offer an excellent relocation package which takes care of your initial travel and accommodation expenses for the first two months. One month of training is, of course, also paid for.

      It’s important to be somewhere you feel you can grow! We offer opportunities that enable you to get support and development.
       

      Contact Info

      Does all of this sound appealing to you? If so, we want to hear from you. What are you waiting for?  Please use the link to apply with your C.V. and motivation letter in English. For data privacy reasons we do not handle any applications sent by email.

      If you have any questions, please contact Cicely Nitsche by cicely.nitsche@daimler.com 

      Apply now

      Apply now

    • Flex - Customer Service Representative S24H German

      06.01.2020

      Recruiter

      Mrs. Celine Put
      cvanderput@flexpoint.nl

      Company Information

      The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance.
       
      Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.
       

      Function Description

      Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customers mobility guarantee availability 24 hours a day, 365 days a year. The Retail Service department supports technical and product related competencies for CAC, Daimler and external parties. The philosophy is to ensure the customer is mobile again as quickly as possible.
       

      Job Requirements

      • Mother tongue German
      • Fluency in English (corporate language)
      • Good written and verbal skills
      • Good understanding of customer satisfaction
      • Open-minded to a diversity of cultures
      • Ability to prioritize, analyze, plan and coordinate on high volumes

      Compensation

      Flexibel working hours with a minimum of 15 hours a week, Monday – Sunday. Hourly wage 10,09 euro gross. Work in a growing international company in a young, ambitious, professional and dynamic environment.
       

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

      Apply now

      Apply now

    • Customer Service Representative (French)

      21.01.2020

      Recruiter

      Mrs. Cicely Nitsche
      cicely.nitsche@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The CAC offers two different types of customer service for Mercedes-customers in France. The departments are blended which means you will be providing all services to our customers.

      Roadside Assistance
      Customers experiencing a vehicle breakdown can contact the Service 24 Hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Our Customer Service Representatives answer incoming calls from customers requiring assistance. Details are collected and entered into a crm system. In case the problem can’t be solved by telephone, the Customer Service Representative contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.

      Customer Service Department
      The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

      Do you enjoy building up a relationship with clients and do you have perfect writing skills? 
      Do you enjoy providing immediate assistance to customers and being part of a dynamic environment? Are you flexible enough to work in shifts? Stop reading and apply directly to become a part of our team!
       

      Job Requirements

      • Native level of French, both written and spoken
      • Excellent understanding of customer satisfaction
      • Good command of English (company language)
      • Ability to work in structures, to prioritize, analyze and coordinate your day to day business
      • Empathy and negotiation skills
      • Strong analytical skills
      • Open-minded to a diversity of cultures
      • Computer literacy
      • Act as our Brand ambassador

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      • Definite contract for 1 year, with option to permanent contract afterwards
      • An extensive initial training of up to 4 months
      • A “tailor made” individual development plan
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary
      • Competitive performance based salary growth
      • Result oriented bonuses
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
      • Collective health insurance at discounted rates
      • Pension plan

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (In French) and any other documentation that adds value to your application.
      For more information about this vacancy please contact the Recruitment Office on +31 43 356 2109

      Apply now

      Apply now

    • Customer Service Representative S24h - Italy (Italian)

      21.01.2020

      Recruiter

      Mrs. Manon Gosler
      manon.gosler-bongaerts@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customer mobility are available 24 hours a day, 365 days a year. The Retail Services department supports technical and product related competencies for the CAC, Daimler and external parties. 

      Function Description

      The Mercedes-Benz Service24h department is available 365 days per year, 7 days a week and 24 hours a day for customers in need of roadside assistance. 
      Employees answer inbound customer requests for roadside assistance in the customer’s native language and offer help on the phone or coordinate assistance through Mercedes-Benz authorized service providers.
      The philosophy is to ensure the customer is mobile again as quickly as possible.

      Job Requirements

      Your responsibilities

      • Employees answer incoming calls from customers requiring assistance.
      • Details are collated and entered into a computerised system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician.
      • We follow up and coordinate the case and keep the customer update.
      • The philosophy is to ensure the customer is mobile again as quickly as possible.
      Job requirements
      • Higher vocational education
      • Mother tongue Italian
      • Fluent English
      • Knowledge of Spanish language is an advantage
      • Good written and verbal skills
      • Advanced negotiation skills
      • Computer literacy
      • Knowledge of Italian culture and geography
      • Experience in customer care
      • Good understanding of customer satisfaction
      • Team player
      • Open-minded to a diversity of cultures.  
      • Ability to prioritize, analyze, plan and coordinate on high volumes

      Compensation


      Working hours 35 hours a week, shifts including nights (2-3 days a month) and weekends.
      Work in a growing international company in a young, ambitious, professional and dynamic environment.
      Collective health insurance at discounted rates, self-development opportunities, result-oriented bonus (variable payment) and pension plan are just some of the secondary benefits of working with us.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
      For more information about this vacancy please contact the Recruitment Office, Manon Gosler-Bongaerts by email: manon.gosler-bongaerts@daimler.com

      Apply now

      Apply now

    • Customer Service Representative - Spain (Spanish)

      23.01.2020

      Recruiter

      Mrs. Manon Gosler
      manon.gosler-bongaerts@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The Customer Service department serves all European customers and prospective customers by handling all enquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All enquiries and complaints are handled by telephone, mail, fax or e-mail. 
      Customer Service is responsible for after-sales service issues, technical and product topics and general company related inquiries for Spain.

      Job Requirements

      As a Customer Service Representative you are the most important interface between customers from Spain and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge. Multi-tasking is not a problem and you are a team player.

      • Higher vocational education
      • Native level speaker of Spanish (preferably European Spanish)
      • Good knowledge of English (company language)
      • Excellent grammar and verbal skills in native language
      • Advanced negotiation skills
      • Strong focus on customer satisfaction
      • Adding cultural and qualitative value to service
      • Knowledge of Spanish cultur 
      • Working experience in call center environement and customer care is a must
      • Good understanding of customer satisfaction
      • Team player
      • Open-minded to a diversity of cultures
      • Ability to prioritize, analyze, plan and coordinate on high volume.

      Compensation

      40 hours a week, Monday to Friday.

      Our offer
      Work in a growing international company in a young, ambitious, professional and dynamic environment.
      Collective health insurance at discounted rates, self-development opportunities, result-oriented bonus (variable payment) and non contributory pension plan are just some of the secondary benefits of working with us.

      Contact Info

      Due to data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

      For more information about this vacancy please contact Manon Gosler by email: manon.gosler-bongaerts@daimler.com

      Apply now

      Apply now

    • Customer Service Representative S24h Spain (Spanish)

      23.01.2020

      Recruiter

      Mrs. Manon Gosler
      manon.gosler-bongaerts@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center (CAC) is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge. Multi-tasking is not a problem and you are a team player.

      The Mercedes-Benz Service24h department is available 365 days per year, 7 days a week and 24 hours a day for customers in need of roadside assistance. 
      Employees answer inbound customer requests for roadside assistance in the customer’s native language and offer help on the phone or coordinate assistance through Mercedes-Benz authorized service providers.
      The philosophy is to ensure the customer is mobile again as quickly as possible.

      You are responsible for the following tasks:

      • Employees answer incoming calls from customers requiring assistance.
      • Details are collated and entered into a computerised system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician.
      • We follow up and coordinate the case and keep the customer update.
      • The philosophy is to ensure the customer is mobile again as quickly as possible.

      Job Requirements

      • Higher vocational education
      • Native Spanish speaker (preferably European Spanish)
      • Good knowledge of English (company language)
      • Excellent grammar and verbal skills in native language
      • Advanced negotiation skills
      • Strong focus on customer satisfaction
      • Adding cultural and qualitative value to service
      • Knowledge of Spanish cultur 
      • Working experience in call center environement and customer care is a must
      • Good understanding of customer satisfaction
      • Team player
      • Open-minded to a diversity of cultures
      • Ability to prioritize, analyze, plan and coordinate on high volume.

      Compensation

      This is a role for 37,5 hours with shift work. You wil work 2-3 night shifts a month and in the weekend, at least one weekend off.

      Our offer
      The initial salary for Customer Service is € 1979 gross/month (37,5hrs/month) plus shift allowance.
      Work in a growing international company in a young, ambitious, professional and dynamic environment.
      Collective health insurance at discounted rates, self-development opportunities, result-oriented bonus (variable payment) and a non contributory pension plan are just some of the secondary benefits of working with us.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

      For more information about this vacancy please contact Manon Gosler, Recruitment Mercedes-Benz CAC, by email, manon.gosler-bongaerts@daimler.com
       

      Apply now

      Apply now

    • Flex - Assistant Project Management Officer

      30.01.2020

      Recruiter

      Mrs. Celine Put
      cvanderput@flexpoint.nl

      Company Information

      The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance.
       
      Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.
       

      Function Description

      The Project Management Officer (PMO) is part of the Project Portfolio office, which consists of one Project Portfolio Manager and several Portfolio Analysts.
      The project management office is part of the Project & Vendor Management Department, which also includes the ‘Project Management’ and ‘Vendor Management’ teams. The Project & Vendor Management department belongs to the GSP/OC3 department, which has a global governance role over all Daimler contact centers. A part of this governance role, GSP/OC3 is responsible for the implementation of new projects and initiatives in these contact centers.
      These projects can be initiated locally in the CAC, by Daimler headquarters in Stuttgart, via the local Markets or the Regions. The projects are organized in a matrix way, with project members and project staff originating from many different departments. The PMO department ensures that these projects are executed in in a consistent, transparent and professional way.
      The main role of the project management officers is to safeguard the planning, quality and documentation of these projects (to make sure we ‘do things right’). The overall role of the Project Portfolio Team is to safeguard the quality of execution, report on progress, create transparency on resource availability and manage a strategic project roadmap.

      Tasks and responsibilities:

      • Monitor adherence to project management procedures and standards.
      • Functional ownership of the project management tool (JIRA)
      • Support project leaders to administer projects in JIRA
      • User management in JIRA
      • Consolidate all individual project status updates and develop portfolio status updates
      • Support project leaders to properly set up projects (e.g. to make a work breakdown structure)
      • Further develop project management procedures and standards by enhancing e.g. templates
      • General support and coaching of the project managers
      • Facilitate ‘lessons learned’ sessions and share the output
      • Delivery of a consistent project status reporting
      • Assessment and tracking of project risks
      • Monitoring of project budgets
      • Facilitate project workshops

      Job Requirements

      Higher vocational or academic level through education or experience
      • Fluency in corporate language English
      • PMO or project management experience
      • IT-literate. Should be able to setup and maintain IT-tools.
      • Advanced knowledge of MS office applications (Word, Excel, Powerpoint)
      • Experience with project management methods, e.g. Prince2
      • Good time management and analytical skills
      • A structured approach
      • Preferably experience in a contact center environment
      • Preferably experience in working in a multicultural team
      • Result oriented mindset and ability to work under pressure
      • A 'can do' mentality

      Compensation

      Work in a growing international company in a young, ambitious, professional and dynamic environment.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

      Apply now

      Apply now

    • Technical Service Representative II- Warranty Claim Assessor (Spanish)

      11.02.2020

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      Our department GSP/BWO is responsible for the worldwide warranty and goodwill business for Mercedes-Benz passenger cars including Maybach and smart. 
      Our main target is to ensure that a professional warranty and goodwill process is in place and is being operated by our Retail Network. We maintain high levels of customer service for our customers and also ensure that an adequate compensation is offered. Standard warranty and goodwill claims are operated automatically, more complex claims are carried out manually. Claim assessment is an integral part to operate complex claims.


      As the Warranty Claim Assessor you check complex and high-value claims if they meet the current regulations. Furthermore you approve, reduce or reject claims and provide a transparent explanation regarding the decision.

      Task & Responsibilities:

      • Check complex and high-value warranty and goodwill claims if they meet the current regulations
      • Make fair and independent decisions
      • Avoid unjustified warranty and goodwill costs
      • Approve or reject warranty and goodwill claims
      • Provide transparent reasons for decisions via chat to the Retailer
      • Communicate, when necessary, with different markets (AUSTRIA, BELGIUM, CZECH REPUBLIC, FRANCE, ITALY, POLAND, SPAIN, THE NETHERLANDS, SWITZERLAND, UNITED KINGDOM and “REST OF WORLD”) to align decisions
      • Communicate, when necessary, with the Technical Departments to gain clarification of engineering details
      • Operate master data corrections
      • Operate chargebacks concerning audit results

      Job Requirements

      • Educational background as passenger car mechanic and/or service advisor
      • Experience within a Mercedes-Benz workshop for minimum 3 years is preferred
      • Good knowledge of Mercedes-Benz products, applications, warranty and goodwill processes is a plus
      • Good knowledge of the Daimler guidelines and their applications (EWMR and WMW) preferred
      • Excellent level of the Spanish language in verbal and written
      • Fluent in English
      • Fluent in German or any other European language is a plus
      • Good knowledge of the automotive terminology in Spanish and English
      • Good knowledge of Microsoft Office applications
      • Customer orientated
      • Good communication skills related to markets and retail
      • Interpersonal skills and team-minded thinking
      • Stress resistant
      • Proactively seeks to improve processes
       

      Compensation

      Full-time position 40 hours per week from Monday until Friday in dayshift.

      We offer you a job in a multicultural, dynamic and informal international working environment with interesting conditions, both primary and secondary:

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • Result oriented bonuses;
      • Competitive performance based salary growth;
      • Holiday allowance: 8% of annual salary;
      • 200 vacation hours (based on full time employment);
      • Non contributory pension plan;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;

      Contact Info

      Are you enthusiastic after reading this profile, then please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

      For more information about this vacancy please contact Cristina López Pérez by email: cristina.lopez_perez@daimler.com

      Apply now

      Apply now

    • Customer Service Representative (German)

      13.02.2020

      Recruiter

      Mrs. Sandra Besseling-Nies
      sandra.besseling_nies@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      We offer two different services for our customers in Germany, Austria and Switzerland.


      Roadside Assistance
      Customers experiencing a vehicle breakdown can contact the Service 24 hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Employees answer incoming calls from customers requiring assistance. Details are collated and entered into a computerized system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.

      Do you enjoy working in shifts and being part of a dynamic environment? Stop reading and apply directly to become a part of our team!

      Customer Service
      The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

      Do you enjoy working on a regular dayshift and do you have perfect writing skills? Don't be shy and differentiate yourself by convincing us of your way to communicate.

      Job Requirements

      • Excellent knowledge of German, both written and spoken;
      • Basic level in English (corporate language) and motivation to speak and improve it;
      • Excellent understanding of customer satisfaction;
      • Ability to work in structures, to prioritize, analyze and coordinate your day to day;
      • Empathy and negotiation skills;
      • Open-minded to a diversity of cultures;
      • Computer literacy;
      • Act as our Brand ambassador.

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      • Attractive salary based on previous experience;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      Roadside Assistance
      Working in a 24 hour shift pattern with a competitive salary and the possibility to increase your income with the shift allowance.
       
      Customer Service
      Working in dayshift with a competitive salary.

      Contact Info

      Please use the “apply” button to upload your English CV and German Letter of motivation and any other documentation that adds value to your application.

      To data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.

      Apply now

      Apply now

    • Flex - Customer Service Representative German

      14.02.2020

      Recruiter

      Mrs. Celine Put
      cvanderput@flexpoint.nl

      Company Information

      The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance.
       
      Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.
       

      Function Description

      The Customer Service department serves all European customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. Customer Service is responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

      Job Requirements

      • Native German speaker
      • Good written and verbal skills
      • Good understanding of customer satisfaction
      • Open-minded to a diversity of cultures
      • Ability to prioritize, analyze, plan and coordinate on high volumes

      Compensation

      Flexibel working hours between 12 and 15 hours a week, Monday – Friday. Hourly wage 10,09 euro gross. Work in a growing international company in a young, ambitious, professional and dynamic environment.
       

      Contact Info

      Apply now via the apply button!

      Apply now

      Apply now

    • Customer Service Representative Benelux (Dutch-French)

      17.02.2020

      Recruiter

      Mrs. Cicely Nitsche
      cicely.nitsche@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

       

      Function Description

      We offer two different services for our customers in the Benelux Region.

      Roadside Assistance

      Customers experiencing a vehicle breakdown can contact the Service 24 hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Employees answer incoming calls from customers requiring assistance. Details are collated and entered into a computerized system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.

      Customer Service
      The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.
       

      Job Requirements

      • Good understanding of Customer satisfaction;
      • Excellent knowledge of Dutch & French;
      • Fluency in English (corporate language);
      • Good written and verbal skills;
      • Ability to work in structures, to prioritize, analyse and coordinate your day to day;
      • Empathy and negotiation skills;
      • Open-minded to a diversity of cultures;
      • Computer literacy;
      • Act as our Brand ambassador.

      Compensation

      We offer you a job in a multicultural, young and informal international working
      environment with interesting conditions, both primary and secondary:

      Benefits

      • A “tailor made” individual development plan;
      • Employee Car Program: discount on new or used Daimler brand cars;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.

      Working Conditions
      • You will be offered 1 contract with a duration of one year, after this the contract will be of an indefinite time.
      • Full-time basis of 40 hours per week, however part-time basis can also be discussed;
      • Flexible shift system with day, evening and weekend shifts. 
      • We provide an extensive 4 week initial training and a follow up buddy program of 2-3 months;

      Contact Info

      In case of interest, please apply with CV and motivation letter in your native language by clicking the 'Apply button'.
      In case of questions or remarks, please do not hesitate to contact me by the following mail address: cicely.nitsche@daimler.com

       

      Apply now

      Apply now

    • Flex - Customer Service Representative Benelux

      18.02.2020

      Recruiter

      Mrs. Celine Put
      cvanderput@flexpoint.nl

      Company Information

      The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance.
       
      Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.
       
       

      Function Description

      The Customer Service departments answer customer enquiries and complaints via e-mail and phone, while the Service24h department organizes roadside assistance for customers. Services related to customers mobility guarantee availability 24 hours a day, 365 days a year.
       

      Job Requirements

      • Fluent Dutch (Flemish) and English
      • Fleunt French would be an asset
      • Experience in written communication
      • Good written and verbal skills
      • Good understanding of customer satisfaction
      • Open-minded to a diversity of cultures
      • Ability to prioritize, analyze, plan and coordinate on high volumes

      Compensation

      Flexible working hours between 15 and 40 hours a week, Monday – Friday. Hourly wage 10,09 euro gross. Work in a growing international company in a young, ambitious, professional and dynamic environment.
       

      Contact Info

      Apply now via the apply button!

      Apply now

      Apply now

    • Flex - Customer Service Representative S24H Benelux

      18.02.2020

      Recruiter

      Mrs. Celine Put
      cvanderput@flexpoint.nl

      Company Information

      The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance.
       
      Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.
       

      Function Description

      Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customers mobility guarantee availability 24 hours a day, 365 days a year. The Retail Service department supports technical and product related competencies for CAC, Daimler and external parties. The philosophy is to ensure the customer is mobile again as quickly as possible.
       

      Job Requirements

      • Fluent Dutch (Flemish) and English
      • Fluent French would be an asset
      • Good written and verbal skills
      • Good understanding of customer satisfaction
      • Open-minded to a diversity of cultures
      • Ability to prioritize, analyze, plan and coordinate on high volumes

      Compensation

      Flexible working hours between 15 - 40 hours a week, Monday – Sunday. Hourly wage 10,09 euro gross. Work in a growing international company in a young, ambitious, professional and dynamic environment.
       

      Contact Info

      Please apply via the apply button!

      Apply now

      Apply now

    • Flex - Customer Service Representative S24H France

      18.02.2020

      Recruiter

      Mrs. Celine Put
      cvanderput@flexpoint.nl

      Company Information

      The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance.
       
      Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.
       

      Function Description

      Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customers mobility guarantee availability 24 hours a day, 365 days a year. The Retail Service department supports technical and product related competencies for CAC, Daimler and external parties. The philosophy is to ensure the customer is mobile again as quickly as possible.
       

      Job Requirements

      • Mother tongue French
      • Fluency in English (corporate language)
      • Good written and verbal skills
      • Good understanding of customer satisfaction
      • Open-minded to a diversity of cultures
      • Ability to prioritize, analyze, plan and coordinate on high volumes

      Compensation

      Flexibel working hours between 15 and 40 hours a week, Monday – Sunday. Hourly wage 10,09 euro     gross. Work in a growing international company in a young, ambitious, professional and dynamic environment.
       

      Contact Info

      Apply now via the apply button!

      Apply now

      Apply now