Mercedes-Benz Customer Assistance Center
Vacancies

Vacancies.

  • Vacancies

  • We are hiring.

     Do you see challenges where others see problems? Do you want to be part of an international team with great career opportunities? Can you imagine living in the multicultural Maastricht-Aachen Region? Please send us your application. You can find the current job vacancies at the Mercedes-Benz Customer Assistance Center here.

    Did you not find the job you were looking for? No problem! We have plenty of opportunities that might fit your talents and skills. Please contact us and send your CV and your motivation letter and we promise to get in touch with you as soon as possible. We would be delighted if we could offer you the right challenge.

    Please click here to submit your resume. If you have questions do not hesitate to call us at 0031 43 356 2222.

    • Connected Mobility Support Specialist | Both German & English (Incl. relocation package)

      27.09.2019

      Recruiter

      Mrs. Sandra Besseling-Nies
      sandra.besseling_nies@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht, we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. 

      Function Description


      Mercedes me is a modern and exciting platform/service, which links customers to their Mercedes-Benz and Smart vehicles in an intelligently connected way. We support this platform on a global scale.
      The atmosphere within our young Connected Mobility Services department can be described as informal, supportive, international and dynamic.

      Our team embodies an adaptive and adhocracy culture and our effectiveness is based on team spirit, transparency, engaging in proactive feedback and taking ownership.
      We offer a helping hand, troubleshooting incoming support requests, incidents and problems.
      All related to the ‘connectivity’ between our vehicles, apps and other products.

      Because of the high quality support we provide on a daily basis, continuous developments in technology and the broadening of our services and products, we are expanding rapidly!
      This is why we are scouting for talents like you.
      Our comprehensive initial training will warm up your engine and give you the grip you need to carry out your job successfully. We will accelerate any ambition and join you at the steering wheel, driving your future together.  

      Our role?
      We are there for you during the pit stops, supporting you whatever direction you wish to take. Gear you up for success; calibrate your skills and competencies and continuously improve your talents and strengths.

      Job Requirements

      You can become a Technical Service Representative if you:

      • have an excellent knowledge in German and a very good knowledge of English (both written and spoken)
      • have any affinity within IT/Telematics or are someone who has always been interested in “the internet of things”.
      • possess excellent communication skills (B2C and B2B)
      • are able to identify, analyse and resolve problems over the phone with involved partners
      • can handle interaction between tools and support systems

      Compensation

      When maintenance is needed…
      In your garage there are various boxes on multiple shelves, filled with all required tools to enhance your performance day by day.
      These boxes contain:

      • an attractive pay
      • a competitive performance based salary growth
      • result oriented bonuses
      • a holiday allowance: 8% of annual salary
      • transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
      • 200 vacation hours
      • collective health insurance at discounted rates
      • “Employee Car Program”: discounts on new or used Daimler brand cars
      • lucrative relocation package. If applicable, you will also be reimbursed for the first arrival, housing fee & moving costs.
      • Social Activities: It is ensured that you also have fun with your co-drivers after work. The internal company Social Club frequently organizes events and activities like sports, language courses, cooking workshops, dance courses & Friday night drinks.

      Contact Info

      Set – Ready – Go!
      Click on the Apply-button to start your engine and upload your resume & cover letter in English.

      Mercedes me starts with Mercedes you!

      Check these links to be ready to launch your career:
      www.daimler.com/products/services/mobility-services
      www.mercedes.me
      www.mercedes-benz.com
       

      Apply now

      Apply now

    • Customer Service Representative (French)

      21.01.2020

      Recruiter

      Mrs. Cicely Nitsche
      cicely.nitsche@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The CAC offers two different types of customer service for Mercedes-customers in France. The departments are blended which means you will be providing all services to our customers.

      Roadside Assistance
      Customers experiencing a vehicle breakdown can contact the Service 24 Hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Our Customer Service Representatives answer incoming calls from customers requiring assistance. Details are collected and entered into a crm system. In case the problem can’t be solved by telephone, the Customer Service Representative contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.

      Customer Service Department
      The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

      Do you enjoy building up a relationship with clients and do you have perfect writing skills? 
      Do you enjoy providing immediate assistance to customers and being part of a dynamic environment? Are you flexible enough to work in shifts? Stop reading and apply directly to become a part of our team!
       

      Job Requirements

      • Native level of French, both written and spoken
      • Excellent understanding of customer satisfaction
      • Good command of English (company language)
      • Ability to work in structures, to prioritize, analyze and coordinate your day to day business
      • Empathy and negotiation skills
      • Strong analytical skills
      • Open-minded to a diversity of cultures
      • Computer literacy
      • Act as our Brand ambassador

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      • Definite contract for 1 year, with option to permanent contract afterwards
      • An extensive initial training of up to 4 months
      • A “tailor made” individual development plan
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary
      • Competitive performance based salary growth
      • Result oriented bonuses
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
      • Collective health insurance at discounted rates
      • Pension plan

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (In French) and any other documentation that adds value to your application.

      For more information about this vacancy please contact the Recruitment Office on +31 43 356 2109

      Apply now

      Apply now

    • Logistic Service Representative _Relationship Management (German+ French)

      11.02.2020

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The Logistic Rep. acts within a Logistic or Technical department on high level specialist tasks and reports directly to the Technical Operations Manager. The main responsibilities are to ensure best Quality of Service and Customer Experience. Main responsibilities are manage all cases regarding backorder resolution, order management, returns, adhocs and claims for all Mercedes-Benz contract and non-process partners (Business Units: passenger cars, vans and trucks/commercial vehicles) and act as intermediate between Wholesale, MPC’s, Logistics Centers and Retailers. Involve other Partners in the supply chain and/or Management and delegate / escalate according to process when required.

      • Safeguard Knowledge of Processes, Tools and Systems MBCAC/GLC to the most current level.
      • Actively share Knowledge and Processes within the supported services
      • Execute workload in accordance with the planning and ensure handover in case of Absence
      • Deliver High Performance on Quality, KPI’s and Customer Experience in a Key Account function for multiple Markets
      • Handle Escalations and Fastlane’s. Involve other Technical Specialists and escalate timely according to the process required.
      • Ensure Professional Standard of communication to internal-/external Business Partners Worldwide
      • Methodological and LEAN approach to problem solving (IF/NOT/THEN/WHEN/etc)
      • Pro-actively identify and signal quality improvements and efficiency gained within supported services
      • Provide correct and accurate

      Job Requirements

      • Fluent level (written and spoken) in German and French
      • Fluency in English (corporate language)
      • Highly professional and consistent communication skills
      • Ability to manage complexity under high pressure and stress
      • Out of the box thinking, think in solutions not problems
      • Demonstrate Independent working, taking Responsibility and accountability in daily work
      • Demonstrate active attitude in own development in Knowledge and Skills
      • Strongly oriented to Customer’s Satisfaction and Quality of Service
      • Flexibility is needed
      • Willingness to travel

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      • Definite contract for 1 year, with option to permanent contract afterwards
      • Working hours: 40 hours a week, Monday-Friday
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary
      • Competitive performance based salary growth
      • Result oriented bonuses
      • Collective health insurance at discounted rates
      • Pension plan
      • Transportation plan: free bike every 3 years or; free public transport or or; contribution to fuel costs
      • A “tailor made” individual development plan

      Contact Info

      Does all of this sound appealing to you? We want to hear from you.
      What are you waiting for?  Please use the link to apply with your C.V. and motivation letter in English.

      Apply now

      Apply now

    • Data Steward

      12.02.2020

      Recruiter

      Mrs. Manon Gosler
      manon.gosler-bongaerts@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. Forty two  different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level.
      Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customers mobility guarantee availability 24 hours a day, 365 days a year.
      The Retail Service department supports technical and product related competencies for CAC, Daimler and external parties.

      Within the department “Global Contact Center Management”, the Data Steward is part of the team “Business Development & Digitalization”. The digitalization part of the team is responsible for developing a data & digitalization strategy and manages, develops and implements use cases within the Customer Assistance Center (CAC) or other global Customer Contact Centers (CCCs) and is responsible for the data quality within our CRM system.

      The data steward is responsible for the management and proficiency of data stored in our organization. He takes care of the stewarding process with the identification of the elements which he/she will steward, with the ultimate result being standards, controls and data entry. He/she will responsible to set up a standardized process for monitoring of data quality and after having set this up, he/she is operationally responsible for the monitoring of data quality, identify discrepancies and also take corrective measures. He/she will work closely together with the Data Custodian in IT as well as the Business Information Security Officer (BISO) and Information Security Officer (ISO).

      Function Description

      • Definition and implementation of policies and procedures for the day-to-day operational and administrative management of systems and data — including the intake, storage, processing, and transmission of data to internal and external systems
      • Ongoing and detailed evaluation of data quality, the identification of anomalies and discrepancies, and the contribution of expertise to understand the root cause and implement corrective measures
      • Definition of policies and procedures for access to data, including the criteria for authorization based on role
      • Working closely with data custodians to establish controls, stewards evaluate any suspected or actual breaches or vulnerabilities in confidentiality, integrity, or availability and report them to management or information security personnel
      • Creation and maintenance of reference data and consistent master data definitions

      Job Requirements

      • Master in the area of Computer Science, Econometrics, Knowledge Engineering or equivalent
      • Minimum 3 years of professional experience in a similar area
      • Experience with databases, preferably CRM databases.
      • Very good skills in data modelling and data warehouse concepts
      • Able to set up data element definitions
      • Experience with data governance policies
      • Analytical skills
      • Excellent communicative skills (in English)
      • Assertive and pro-active
      • Social, entrepreneurial, ambitious, and curious with a great drive
      • Comfortable with interacting with international stakeholders on multiple levels

      Compensation

      This is a fulltime position.

      Contact Info

      Does this role fits your expectations for a new challenge, then please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

      You can apply until August 21, 2020.

      For more information about this vacancy please contact Manon Gosler-Bongaerts by email: manon.gosler-bongaerts@daimler.com

      Apply now

      Apply now

    • Customer Service Representative | German (incl. Relocation Package)

      27.02.2020

      Recruiter

      Mrs. Sandra Besseling-Nies
      sandra.besseling_nies@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      We offer two different services for our customers in Germany, Austria and Switzerland.


      Roadside Assistance
      Customers experiencing a vehicle breakdown can contact the Service 24 hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Employees answer incoming calls from customers requiring assistance. Details are collated and entered into a computerized system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.

      Do you enjoy working in shifts and being part of a dynamic environment? Stop reading and apply directly to become a part of our team!

      Customer Service
      The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

      Do you enjoy working on a regular dayshift and do you have perfect writing skills? Don't be shy and differentiate yourself by convincing us of your way to communicate.

      Job Requirements

      • Excellent knowledge of German, both written and spoken;
      • Basic level in English (corporate language) and motivation to speak and improve it;
      • Excellent understanding of customer satisfaction;
      • Ability to work in structures, to prioritize, analyze and coordinate your day to day;
      • Empathy and negotiation skills;
      • Open-minded to a diversity of cultures;
      • Computer literacy;
      • Act as our Brand ambassador.

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      • Attractive salary based on previous experience;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • Lucrative relocation package: as our offices are situated in Maastricht, a relocation to the region might be necessary. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.

      Roadside Assistance
      Working in a 24 hour shift pattern with a competitive salary and the possibility to increase your income with the shift allowance.
       
      Customer Service
      Working in dayshift with a competitive salary.

      Contact Info

      Please use the “apply” button to upload your English CV and German Letter of motivation and any other documentation that adds value to your application.

      We are still recruiting. However, please expect a longer time when awaiting a response.Thank you for your understanding. 

      To data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.

      Apply now

      Apply now

    • Customer Service Representative Benelux (Dutch-French)

      17.02.2020

      Recruiter

      Mrs. Cicely Nitsche
      cicely.nitsche@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

       

      Function Description

      Roadside Assistance Benelux Region

      Customers experiencing a vehicle breakdown can contact the Service 24 hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Employees answer incoming calls from customers requiring assistance. Details are collated and entered into a computerized system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.


       

      Job Requirements

      • Good understanding of Customer satisfaction;
      • Excellent knowledge of Dutch & French;
      • Fluency in English (corporate language);
      • Good written and verbal skills;
      • Ability to work in structures, to prioritize, analyse and coordinate your day to day;
      • Empathy and negotiation skills;
      • Open-minded to a diversity of cultures;
      • Computer literacy;
      • Act as our Brand ambassador.

      Compensation

      We offer you a job in a multicultural, young and informal international working
      environment with interesting conditions, both primary and secondary:

      Benefits

      • A “tailor made” individual development plan;
      • Employee Car Program: discount on new or used Daimler brand cars;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.

      Working Conditions
      • You will be offered 1 contract with a duration of one year, after this the contract will be of an indefinite time.
      • Full-time basis of 40 hours per week, however part-time basis can also be discussed;
      • Flexible shift system with day, evening and weekend shifts. 
      • We provide an extensive 4 week initial training and a follow up buddy program of 2-3 months;

      Contact Info

      In case of interest, please apply with CV and motivation letter in your native language by clicking the 'Apply button'

      In case of questions or remarks, please do not hesitate to contact me by the following mail address: cicely.nitsche@daimler.com

       

      Apply now

      Apply now

    • Flex - Customer Service Representative French (15-40h/week - also for students & part-timers)

      09.03.2020

      Recruiter

      Mrs. Celine Put
      celine.vanderput@sdworx.com

      Company Information

      The Mercedes-Benz Customer Assistance Center (CAC) is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      You will be joining the Customer Service team for our French-speaking customers in France. As a Customer Service Representative your task is serving all customers and prospective customers by:

      • handling all inquiries and complaints by telephone, mail, fax or e-mail; 
      • dealing with after-sales service issues, technical and product topics and general company related inquiries;
      • insuring that customer concerns and queries are dealt with adequately;
      • managing our services to customers and transfer product knowledge.

      Do you enjoy working on a regular dayshift and do you have perfect writing skills? Don't be shy and differentiate yourself by convincing us of your way to communicate!

      Job Requirements

      • Excellent knowledge of French (both written and spoken);
      • Fluency in English (corporate language);
      • Good written and verbal skills;
      • Good understanding of customer satisfaction;
      • Computer literacy;
      • Open-minded to a diversity of cultures;
      • Minimum availability of 15h per week (except in case of exams for students)

      Compensation

      Benefits

      • Hourly wage: 10,32 euro gross;
      • Yearly holiday allowance: 8,33% of annual gross salary;
      • Competitive performance based salary growth;
      • Pension plan (after 26 weeks of employment);
      • 200 paid vacation hours (based on full time employment);

      Contractual information
      • Interim contract on weekly basis, accoring to Dutch legislation;
      • Flexible shift system Monday-Sunday, with day, evening and weekend shifts .
      • Min. 15 hours (except in case of exams for students) and max. 40 hours a week;
      • Start date: the first working day of each month;

      Transportation
      • Easy to reach by public transport:
        • Train: station of Maastricht Randwyck at a distance of 1,2 kms from the CAC (15 min. walking)
        • Bus: bus stop of "Maastricht Gouvernement" across the CAC
      • Public transport reimbursement: 100% at a minimum distance of 10 km;
      • Reimbursement of transport by car: 0,19 euros per km with a maximum amount of 130 euros net per month;

      Additional benefits
      • An extensive 4-week initial training and a follow-up buddy program subsequently;
      • Company restaurant with healthy and diverse lunch options;
      • Company barista with special drinks and pastries like fresh Croissants and Donuts during your coffee breaks;
      • A major opportunity to work in a growing international company in a young, ambitious, professional and dynamic environment!

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation and any other documentation that adds value to your application.

      Apply now

      Apply now

    • Technical Service Representative - XENTRY B2B Connect Support (German-English)

      30.03.2020

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      As part of Retail Service, B2B Connect is the first point of contact for delivering worldwide assistance to ISPs (independent workshops)  and other external entities using  applications, diagnostic equipment and software supplied by Daimler’s aftersales division, Global Service and Parts (GSP/O).

      Tasks and responsibilities of the B2B connect team are:

      • Handle incoming work (email, tickets) from B2B customers and respond to the queries in a timely and professional manner.
      • Analyze and investigate issues making use of acquired knowledge and available tools.
      • Provide information and assistance with regards to B2B Connect Portal Functions (Web applications), investigate problems related to the dispatch of cases and system errors, etc.
      • Accurately document work related activities in the relevant ticketing system according to established policies and procedures.
      • If necessary, coordinate with internal stakeholders to resolve complex enquiries and complaints about supported products.
      • Ensure all areas of personal responsibility are handled promptly, accurately, and with outstanding customer service.
      • Whether required, perform other duties and responsibilities as assigned.

      Job Requirements

      • For this position, we are looking for somebody with an excellent level of German and very fluent in English (both written and spoken). Fluency in another supported language will be an added value.
      • Our ideal candidate is willing to be our Brand Ambassador. He/she is highly perceptive, customer focused and is able to understand and manage expectations.
      • Good communication (B2B) skills are essential, both written and verbal.
      • Due to the nature of our business the candidate needs to have good understanding of and strong affinity with Computers (Windows ®), including installation of software and configurations of networks. Some interest for and basic knowledge of automotive technology and Daimler Aftersales Applications is an advantage.
      • Superior analytical skills, ability to anticipate on upcoming issues and find solutions, pro-activeness and ability to work independently are key requirements.
      • Our fast moving and dynamic environment requires flexibility and ability to work according to established processes, guidelines and policies without detriment for own stress.
      • As we believe in the strength of doing things together, team work is an essential part of our daily business. Therefore, we aim for candidates with an enthusiastic and inspiring personality.
      If you identify yourself with this profile and would like to be part of our successful team, don’t hesitate to apply for the position!

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary: 

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Employee Car Program: discount on new or used Daimler brand cars 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or; free public transport or or; contribution to fuel costs
      • A “tailor made” individual development plan

      Contact Info

      We are still recruiting. However, please expect a longer time when awaiting a response.Thank you for your understanding. 

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

      Due to data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.
       

      Apply now

      Apply now

    • Technical Service Representative I- XENTRY Portal Support (German/Portuguese)

      17.04.2020

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      As part of Retail Service, XENTRY Support is the first point of contact for delivering worldwide assistance to the retailer network and external entities (e.g. independent workshops) using  applications, diagnostic equipment and software supplied by Daimler’s aftersales division, Global Service and Parts (GSP/O).

      Tasks and responsibilities of the XENTRY Portal Support are:

      • Handle incoming work (email, tickets) from B2B customers and respond to the queries in a timely and professional manner.
      • Analyze and investigate issues making use of acquired knowledge and available tools.
      • Provide information and assistance with regards to XENTRY Portal Functions (Web application), investigate problems related to the dispatch of cases and system errors, etc.
      • Accurately document work related activities in the relevant ticketing system according to established policies and procedures.
      • If necessary, coordinate with internal stakeholders to resolve complex enquiries and complaints about supported products.
      • Ensure all areas of personal responsibility are handled promptly, accurately, and with outstanding customer service.
      • Whether required, perform other duties and responsibilities as assigned.

      Job Requirements

      • For this position, we are looking for somebody with an excellent level of Portuguese and German and very fluent in English (both written and spoken). Additional fluent level in another supported language will be an added value.
      • Our ideal candidate is willing to be our Brand Ambassador. He/she is highly perceptive, customer focused and is able to understand and manage expectations.
      • Good communication (B2B) skills are essential, both written and verbal.
      • Due to the nature of our business the candidate needs to have good understanding of and strong affinity with Computers (Windows ®), including installation of software and configurations of networks. Some interest for and basic knowledge of automotive technology and Daimler Aftersales Applications is an advantage.
      • Superior analytical skills, ability to anticipate on upcoming issues and find solutions, pro-activeness and ability to work independently are key requirements.
      • Our fast moving and dynamic environment requires flexibility and ability to work according to established processes, guidelines and policies without detriment for own stress.
      • As we believe in the strength of doing things together, team work is an essential part of our daily business. Therefore, we aim for candidates with an enthusiastic and inspiring personality.
      If you identify yourself with this profile and would like to be part of our successful team, don’t hesitate to apply for the position!

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary: 

      • Definite contract for 1 year, with option to permanent contract afterwards
      • Working hours: Monday-Friday dayshifts
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or; free public transport or or; contribution to fuel costs
      • A “tailor made” individual development plan

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.


      Due to data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.
       

      Apply now

      Apply now

    • Operational Specialist EQ Mercedes-Benz Customer Assistance Center Maastricht

      31.07.2020

      Recruiter

      Mrs. Sandra Besseling-Nies
      sandra.besseling_nies@daimler.com

      Company Information

      Operational Specialist EQ

      The EQ Operational Specialist is placed in Operations and reports directly to the Operation Manager Melanie Vos responsible for AMG, EQ and Maybach dedication, 3rd level and BoM-team.

      The EQ Operational Specialist assures that downtime of EQ vehicles on roadside or in the workshop is reduced to the absolute minimum. Next to this they will support the Customer Service to resolve inquiries, complaints or problems reported by EQ customers. S/he will work closely with the colleagues of AMG and Maybach dedication.
       

      Function Description

      • Monitoring, steering and escalation of EQ customer’s S24h and CS cases
      • Pro-active S24h and workshop visit monitoring/steering and actively coordinate escalation between MPC/S24h coordinator/ASD and HQ/EQ Product Managers/Specialists
      • Support and resolve customer inquiries, complaints or problems, in accordance with MB CAC and departmental policies, procedures and targets, in order to provide the customer with the best long term satisfaction possible in a timely, effective and accurate manner
      • Support CAC Operations and workshops to ensure that parts delivery via ELC/GLC is delivered by fastest means possible (involves parts expert)
      • Involves technical expert at HQ/EQ Product Management to advice MPC and workshops on diagnosis and repairs
      • Closely monitor case handling single EQ vehicles that have multiple breakdowns within short period
      • Delegate actions to CAC operational managers to ensure escalations and timely actions
      • Support regular reporting for HQ/EQ Product Management with Cognos reporting
      • Ensure process adherence of non-CAC countries contact centres with escalation processes and expatiated service
      • Assist with arranging priority treatment for replacement vehicles 

      Job Requirements

      • Experience in Customer Service is needed
      • (Basic) technical knowledge and affinity
      • Native English and/or German speaker
      • Any other language will be an added value (French, Italian, Spanish)
      • Willing to work in shifts between 07:30 and 18:00 (Mo-Fr)
      • In –depth knowledge of process and products
      • Pro-active in seeking 'customer satisfaction'
      • Ability to take decisions/create solutions when faced with complex cases/situations
      • Highly developed communication skills both verbal & written
      • Is an international team player
      • Awareness of intercultural differences/specifics
      • Is able to work with deadlines
      • Sets priorities adequately
      • Can effectively work with a minimum of supervision
      • Shows ‘can do’ mentality
      • Stress resistant
      • Uses facts to convince others. Avoids communication on an emotional level
      • Ability to think and act on a tactical, as well as strategic level (experience in project management is an advantage)
      • Thinks ‘out of the box’, is solution oriented
      • Willing to learn Daimler processes and systems
      • Knowledge of Daimler & MB Organization (Sales and After Sales) internal and externally
      • Maintain relationships with the contact partners within the Daimler & MB Organization internal and externally (e.g. HQ, MOC, GLC/ELC/LC)

      Compensation

      Please use the “apply” button to upload your English CV and Letter of motivation and any other documentation that adds value to your application.

       

      Contact Info

      To data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.

       

      Apply now

      Apply now

    • Customer Service Representative UK (Location: Maastricht,NL)

      29.05.2020

      Recruiter

      Mrs. Cicely Nitsche
      cicely.nitsche@daimler.com

      Company Information

      Mercedes-Benz are well recognized as industry leaders in luxury service and high quality products, pushing the meaning of automobile excellence to new boundaries. You can trace the timeline of Mercedes-Benz all the way back to 1885 when Karl Benz invented the first automobile - cementing Mercedes-Benz a place in history.

      We know what you’re thinking, over 100 years is a long time to be in the business. So what’s our secret? We constantly strive to find ways to balance tradition with innovation. Mercedes-Benz Customer Assistance Center, Maastricht is no exception. For the last 20 years our aim has been to provide the best quality customer service not only in Europe but all around the world. But maintaining these standards would not be possible without all of the talented and motivated colleagues that contribute to the success of our company.  That is why we are always looking for bright new sparks to join us. If that could be you, read on!

      Function Description

      For our UK market we are currently recruiting candidates wanting to work (and if necessary) relocate to the beautiful city of Maastricht.

      Maastricht is a charming city in the south of the Netherlands - the very heart of Europe. It embodies elegance, class and culture as well as boasting a perfect destination for travelling to other areas of the continent. Due to its location, Maastricht is a melting-pot of different nationalities creating a vibrant, multi-lingual community in which it’s easy to feel at home.
       

      Customer Service
      The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You ensure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

      Working hours
      The department is open from Monday to Friday. You will be working 40 hours per week in day shift with a competitive salary.

      Job Requirements

      To make all of this possible we’d need a couple of things from you:

      • Good understanding of customer satisfaction
      • English on a native level
      • A thorough understanding of the UK culture
      • Excellent written and verbal skills in the English language
      • Empathy and emotional intelligence
      • Logical thinking
      • Tech savvy
      • Patient
      • Flexible
      • Team player
      • Open-minded to a diversity of cultures
      • Open to relocation to Maastricht (if needed)

      Compensation

      Worried about fitting in? We help you meet other colleagues outside of work via our incredible social club that organizes cool activities such as: language courses, weekly sports activities and cultural events in the city.

      What if the purse strings are a little tight? We offer an excellent relocation package which takes care of your initial travel and accommodation expenses for the first two months. One month of training is, of course, also paid for.

      It’s important to be somewhere you feel you can grow! We offer opportunities that enable you to get support and development.

      Contact Info

      Does all of this sound appealing to you? If so, we want to hear from you. What are you waiting for?  Please use the link to apply with your C.V. and motivation letter in English.
      For data privacy reasons we do not handle any applications sent by email.

      Apply now

      Apply now

    • Logistic Representative_ Supplier Management

      16.06.2020

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance.

      Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      The team is a part of the Critical Parts Management Department (CPM) of the Mercedes-Benz Customer Assistance Center Maastricht N.V. CPM is dealing with global escalations for parts in the Mercedes-Benz logistics chain. The supported entities consist of the Mercedes-Benz local headquarters, general distributors, wholesale locations and appropriate retailers. 

      Function Description

      The Supplier Management Representative acts within a Logistic Department and reports directly to the Operations Manager. The Supplier Management Representative is responsible for the management and performance optimization of a certain number of suppliers. He/ She ensures that the KPI’s and business objectives are met and works closely with our internal logistics departments as well as with external business partners to ensure the delivery of spare parts in a timely manner. 

      The employee acquires in depth assortment and process knowledge in the own area and works closely with the supplier to optimize and retain the business performance in accordance to our KPI’s. The Supplier Management Representative pro-actively monitors risks and backlogs and handles escalations independently. The employee is able to bring in his/he acquired business and process knowledge to analyze and find appropriate solutions. It is in the job owner’s responsibility to coordinate and communicate with internal and external business and process partners and organizes on site business reviews.

      Tasks & Responsibilities:

      • Safeguard knowledge of processes, tools and systems MBCAC/GLC to the most current level.
      • Actively share knowledge and processes.
      • Deliver high performance on quality, KPI’s and customer experience in a key account function for multiple markets
      • Accountability for own national / international supplier base
      • Constantly build knowledge of production processes for assortment
      • Building strong and regular relationship with suppliers as well as other internal and external business partners to ensure supply business objectives are fulfilled
      • Pro-actively monitor and track supplier business performance
      • On site visits and performance reviews with supplier
      • Resolve escalations and Fastlane’s. Identify need for higher escalations and involve specialists or subject experts according to the process and time required.
      • Ensure professional standard of communication to internal-/external Business Partners Worldwide
      • Methodological and LEAN approach to problem solving (IF/NOT/THEN/WHEN/etc)
      • Pro-actively identify and signal quality improvements and efficiency gained within supported services
      • Able to make decisions and take responsibility in own business area
      • Use high level of logical thinking / reasoning

      Job Requirements

      Very good business acumen and knowledge of supply chain and production processes
      • Very good organizational and communication skills
      • Professionally present business analysis to external and internal stakeholders
      • Experience with business reviews and key account management
      • Fluent level in English, German and preferably an additional CAC language, written and spoken
      • Ability to manage complexity under high pressure and stress
      • Demonstrates agility and highly results oriented
      • Independent and self-accountable working approach
      • Demonstrate active attitude in own development in knowledge and skills
      • Strongly oriented to Customer’s Satisfaction and quality of service
      • High analytical and organizational skills
      • Willingness to travel
      • Higher education in business, supplier management or automotive production is preferred

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      Benefits:

      • A “tailor made” individual development plan
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
      • Collective health insurance at discounted rates
      • Pension plan
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary
      • Competitive performance based salary growth
      • Result oriented bonuses
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      Working Conditions
      Based on a full-time position of 40 hours per week, between Monday to Friday, dayshift. We provide an extensive initial training and a follow up program.
      You will be offered one contract with a duration of one year, after this you can have the positibility to renew it to indefinite time.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (In English) and any other documentation that adds value to your application.
       

      Apply now

      Apply now

    • Logistic Service Representative - Critical Parts Management (German)

      16.06.2020

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are a very important connection to the Mercedes-Benz brand. The Customer Assistance Center’s core services are delivered by Operations: Roadside Assistance, Customer Complaint management and Enquiry management. All our supporting departments, such as Retail services, Operational Excellence and Critical Parts Management, are also located in our offices in Maastricht. Furthermore, our task is to create a global Customer Contact Center network. Therefore we have established the department “Global Contact Center Management”. Having the global Governance mandate, we manage the worldwide implementation, standardization, innovation and performance of Customer Contact Center services within Daimler AG. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The Critical Parts Management Department of the Mercedes-Benz Customer Assistance Center Maastricht N.V. is dealing with global escalations for parts in the Mercedes-Benz logistics chain. The supported entities consist of the Mercedes-Benz local headquarters, general distributors, wholesale locations and appropriate retailers. 

      Tasks & responsibilities:

      • Resolve incoming support requests, incidents and problems in the required languages
      • Resolve escalated bottleneck parts enquiries for all Mercedes-Benz business units (passenger cars, vans and trucks)
      • Appropriate usage of available resources and documentation of business related activities in the relevant system (e.g. ticketing system)
      • Analyze and investigate logistic issues using own knowledge, computer applications and other Daimler entities and external partners
      • Proactively and continuously monitor workload to ensure timely investigation and response to bottleneck requests

      Job Requirements

      • Experience in customer support / problem solving business processes;
      • Fluency in German both verbal and in writing;
      • Fluency in English (corporate language);
      • Handling escalations in combination with regular workload without detriment to own stress level;
      • Ability to understand the relationship between internal and external processes;
      • Ability to understand interactions between demand and supply in the logistics chain;
      • Open-minded to a diversity of cultures;
      • Computer literacy;
      • Acts as a Brand ambassador.

      Compensation

      Compensation
      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      Benefits:

      • A “tailor made” individual development plan
      • Employee Car Program: discount on new or used Daimler brand cars
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
      • Collective health insurance at discounted rates
      • Pension plan
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary
      • Competitive performance based salary growth
      • Result oriented bonuses
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      Working Conditions
      The salary linked to this position is € 2160 Based on a full-time position of 40 hours per week, between Monday to Friday, dayshift. We provide an extensive initial training and a follow up program.You will be offered one contract with a duration of one year, after this the contract will be of an indefinite time.

      *Please take into account that The Netherlands has a divergent tax system than other EU countries.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (In English) and any other documentation that adds value to your application.

       

      Apply now

      Apply now

    • Flex - Customer Service Representative DACH | German (15-40h/week - also for students & part-timers)

      22.06.2020

      Recruiter

      Mrs. Celine Put
      celine.vanderput@sdworx.com

      Company Information

      The Mercedes-Benz Customer Assistance Center (CAC) is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      You will be joining the Customer Service team for our German-speaking customers in Germany, Austria and Switzerland. As a Customer Service Representative your task is serving all customers and prospective customers by:

      • handling all inquiries and complaints by telephone, mail, fax or e-mail; 
      • dealing with after-sales service issues, technical and product topics and general company related inquiries;
      • insuring that customer concerns and queries are dealt with adequately;
      • managing our services to customers and transfer product knowledge.

      Do you enjoy working on a regular dayshift and do you have perfect writing skills? Don't be shy and differentiate yourself by convincing us of your way to communicate!

      Job Requirements

      • Excellent knowledge of German (both written and spoken);
      • Fluency in English (corporate language);
      • Good written and verbal skills;
      • Good understanding of customer satisfaction;
      • Computer literacy;
      • Open-minded to a diversity of cultures;
      • Minimum availability of 15h per week (except in case of exams for students)

      Compensation

      Benefits

      • Hourly wage: 10,32 euro gross;
      • Yearly holiday allowance: 8,33% of annual gross salary;
      • Competitive performance based salary growth;
      • Pension plan (after 26 weeks of employment);
      • 200 paid vacation hours (based on full time employment);

      Contractual information
      • Interim contract on weekly basis, accoring to Dutch legislation;
      • Flexible shift system Monday-Sunday, with day, evening and weekend shifts .
      • Min. 15 hours (except in case of exams for students) and max. 40 hours a week;
      • Start date: the first working day of each month;

      Transportation
      • Easy to reach by public transport:
        • Train: station of Maastricht Randwyck at a distance of 1,2 kms from the CAC (15 min. walking)
        • Bus: bus stop of "Maastricht Gouvernement" across the CAC
      • Public transport reimbursement: 100% at a minimum distance of 10 km;
      • Reimbursement of transport by car: 0,19 euros per km with a maximum amount of 130 euros net per month;

      Additional benefits
      • An extensive 4-week initial training and a follow-up buddy program subsequently;
      • Company restaurant with healthy and diverse lunch options;
      • Company barista with special drinks and pastries like fresh Croissants and Donuts during your coffee breaks;
      • A major opportunity to work in a growing international company in a young, ambitious, professional and dynamic environment!

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation and any other documentation that adds value to your application.

      Apply now

      Apply now

    • Technical Service Representative I - UHD (Japanese)

      30.06.2020

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      As part of Retail Service, XENTRY is the first point of contact for delivering worldwide assistance to the retailer network and external entities (e.g. independent workshops) using applications, diagnostic equipment and software supplied by Daimler’s aftersales division, Global Service and Parts (GSP/O).

      Tasks and responsibilities of the XENTRY User Helpdesk are:

      • Handle incoming work (phone, email, tickets) from B2B customers and respond to the queries in a timely and professional manner
      • Analyze and investigate issues making use of acquired knowledge and available tools
      • Provide information and assistance with regards to XENTRY Hardware and Software, coordinate repair and exchange-service of the diagnostic equipment, investigate problems related to the installation of updates on components, provide support in case of issues with initial network configuration, etc.
      • Accurately document work related activities in the relevant ticketing system according to established policies and procedures
      • If necessary, coordinate with internal stakeholders to resolve complex enquiries and complaints about supported products
      • Ensure all areas of personal responsibility are handled promptly, accurately, and with outstanding customer service.
      • Whether required, perform other duties and responsibilities as assigned.

      Job Requirements

      Our ideal candidate is willing to be our Brand Ambassador. He/she is highly perceptive, customer focused and is able to understand and manage expectations. For this position, we are looking for a Japanese speaker with an extra European language and/or English (corporate language). Good communication (B2B) skills are essential, both written and verbal.

      Due to the nature of our business the candidate needs to have good understanding of and strong affinity with Computers (Windows ®), including installation of software and configurations of networks. Some interest for and basic knowledge of automotive technology and Daimler Aftersales Applications is an advantage. Superior analytical skills, ability to anticipate on upcoming issues and find solutions, pro-activeness and ability to work independently are key requirements.

      Our fast moving and dynamic environment requires flexibility and ability to work according to established processes, guidelines and policies without detriment for own stress. As we believe in the strength of doing things together, team work is an essential part of our daily business. Therefore, we aim for candidates with an enthusiastic and inspiring personality.

      If you identify yourself with this profile and would like to be part of our successful team, don’t hesitate to apply for the position. Please be aware that due to the time difference with Japan, nightshift availability might be required (shift allowance compensation applies)

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Employee Car Program: discount on new or used Daimler brand cars 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or free public transport  or contribution to fuel costs
      • A “tailor made” individual development plan

      Contact Info

      References :
      ENGLISH - XENTRY UHD
      - General information on the XENTRY Diagnosis Systems: Link to Diagnosis-World
      - Setup of the current Diagnostic System: Link to Video

      For this position we will only take into consideration candidates who are entitle to work in The Netherlands or they are (applicable for) in their search year.

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

       

      Apply now

      Apply now

    • Intern Digitalization Mercedes-Benz Customer Assistance Center Maastricht

      30.06.2020

      Recruiter

      Mrs. Manon Gosler
      manon.gosler-bongaerts@daimler.com

      Company Information

      Who are we
      The Mercedes-Benz Customer Assistance Center Maastricht (CAC), situated in the south of The Netherlands, is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and Smart customers. 1400 employees from 42 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level.

      Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customers mobility guarantee availability 24 hours a day, 365 days a year.

      The Retail Service department supports technical and product related competencies for CAC, Daimler and external parties.

      Within the Global Contact Center management department (GSP/OC3), the Digitalization team (part of Business Development & Digitalization) focuses on the integration of digital technology and data compliance into all areas of business. 

      Function Description

      What do you do
      In order to serve our customers in the best way possible, our Digitalization team within Business Development & Digitalization is looking for an Intern who can support our projects.

      The Digitalization team runs several projects in parallel that make use of technologies such as voicebot, chatbot and robotic process automation. With the global scope and standardization target, we need to setup dialog logic and content as the enablers to make use of these technologies.

      You as the Intern, will support and assist within these projects especially on the dialog logic and content management in hand with the relevant countries. Strategic insights are also required to pave our road forward. You will be part of an international team where interaction with other departments within the Global Contact Center Management organization will provide you insights in other part of the business. You will also gain insights on all the digitalization technologies as well as how we embrace the changes.
       

      What do we need from you
      • You are interested in digitalization trends in the customer service context.
      • A mindset that improves the customer contact experience within our services as well as the employee experiences.
      • You can see yourself identifying, analyzing and execute the tasks that lead to a successful project implementation within our customer services and you see solutions where other people see problems.
      • You have strong conceptual thinking skills and you have an eye for detail as well as for the bigger picture. You are structured and you aim at correctness and being on time.
      • You can work independently but also interactively to align or collect necessary information from other colleagues.

      Job Requirements

      Who are you
      • You are a student at a Bachelor or Master education (regarding regulations, only students are able to apply for this internship)
      • Excellent in English written and verbal communication 
      • German on a native level is highly preferred
      • Familiar and interested in technologies.
      • IT background with business mindset, experience with voicebot/chatbot is a great plus.
      • Team player but also able to work individually.
      • Willingness to be pro-active and flexible.
      • Hands on mentality in daily tasks.
      • Structured and detailed.

      Compensation

      An internship at Mercedes-Benz will be paid according to the internship regulations within Daimler. The preferable duration for the internship will be 6 months or longer, 40 hours a week. You can start this Internship as soon as possible.

       

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

      The application period ends at August 20, 2020.

      For more information about this vacancy please contact Manon Gosler-Bongaerts by email: manon.gosler-bongaerts@daimler.com

      Apply now

      Apply now

    • Logistic Certificate Management Expert

      06.07.2020

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance.

      Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Partner Network Management & Lifecycle Services fulfills a key account function for the DAIMLER product aftersales “spare parts” business worldwide.

      Certificate Management     
      This team ensures overall legal compliance and availability for all “CCC-Mandatory” spare parts for the Chinese market.

      Function Description

      Cooperation is crucial when it comes to finding the best solutions and answers to our customers. You will be responsible to ensure legal compliance within Parts Availability in the Aftersales Logistics Business to our Global Partners around the world (mainly for the Chinese Market) in terms of Operational Certificate Management.
      Your team is within the Department -Partner Network Management & Life Cycle Service-.
       
      Main responsibilities:
      • Ensuring legal compliance within Parts Availability for the Chinese Market
      • Handling of incoming inquiries and/or escalations
      • Failure and problem Analysis in order to prevent and/or solve bottleneck situations for the Chinese Market
      • Control and tracking of corrective action taken towards suppliers or internal departments
      • Coordination with suppliers and/or internal Daimler Departments
      • Control of operational areas with compliance of legal requirements, advising and identification of affected areas
      • Identify and signal process improvements to increase Data Quality and Customer Satisfaction
       

      Job Requirements

      • University or technical college degree or equivalent experience
      • Good IT-knowledge (MS-office, professional level of Excel/Access and powerpoint presentations)
      • Interest in international customer and supplier contact – oriented to Customer’s Satisfaction
      • Excellent tracking and Analytical skills, process-oriented and strategic thinking
      • Flexibility and reliability in quality of work
      • Fluent level in English, German and preferably an additional language, written and spoken
      • Ownership and independent thinking - Entrepreneurial approach
      • Strong communication and conflict resolution skills
      • Willing to travel when the business requires

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      Benefits:

      • A “tailor made” individual development plan
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
      • Collective health insurance at discounted rates
      • Pension plan
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary
      • Competitive performance based salary growth
      • Result oriented bonuses
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      Working Conditions
      Based on a full-time position of 40 hours per week, between Monday to Friday, dayshift. We provide an extensive initial training and a follow up program.
       

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (In English) and any other documentation that adds value to your application.

       

      Apply now

      Apply now

    • Technical Specialist I- XENTRY B2B Connect + API Support

      08.07.2020

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      XENTRY Support is the first point of contact for delivering worldwide support for Aftersales equipment, Diagnostic hardware, applications, software, including administration of access rights, licences etc. The supported entities consist of the Mercedes-Benz retail organisation, local headquarters, internal and external customers. Furthermore, the agent’s role is to liaise with internal/external stakeholders for resolving existing issues.
      Escalations are dealt with internally or delegation to Daimler’s after sales division.
      B2B Connect/UMAS Support & API Support are new business supporting Independent Service Providers ( Non Daimler entities) and external developers, using Daimelr sofware and applications.
       
      Tasks and Responsibilities:

      • Resolve incoming support requests, incidents and problems in the required languages.
        • Specifically XENTRY Portal enquiries and complaints
      • Appropriate usage of available resources and documentation of business related activities in relevant system (e.g. ticketing system)
      • Identify and escalate complex issues were necessary
      • Proactively and continuously monitor workload to ensure timely investigation and response to support requests
      • Proactively identify, analyse and resolve or escalate problems and situations applying personal expertise and accrued knowledge
      • Provide feedback to business partner influencing product specification and policy
      • Signal process change requirements to the relevant stakeholders and business partners

      Job Requirements

      • Advanced communication skills (B2B)
      • Advanced fluency in the German language (oral and written)
      • Proficient knowledge of the English language (oral and written
      • Ability to coach and train new colleagues in Front Desk
      • Ability to work independently 
      • Advanced skills  in customer support and problem solving
      • Ability to collect and analyze information, problem-solve, and make decisions
      • Advanced affinity with IT - Computer literate (MS Windows Office)
      • Ability to identify trends andincidents and sets priorities accordingly
      • Strong identification with the Daimler organization
      • Advanced  knowledge of products, systems and processes for XENTRY Support
      • Proficient understanding of relationships between internal and external processes
      • Advanced knowledge of interactions between tools and support systems
      • Ability to handle advanced tasks in combination with regular workload without detriment to own stress level
      • Strong identification with the Organization and “brand ambassador” mindset
      • Strong personal motivation on driving customer focus amongst MBCAC and Daimler colleagues
      • Ability to function as quality gate between XENTRY Support and Daimler HQ
      • Ability to create partnerships between XENTRY Support and stakeholders at Daimler HQ

      Compensation

      If you identify yourself with this profile and would like to be part of our successful team, don’t hesitate to apply for the position!
       
       
      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary: 
      • Definite contract for 1 year, with option to permanent contract afterwards
      • Working hours: Monday-Friday dayshifts
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or; free public transport or or; contribution to fuel costs
      • A “tailor made” individual development plan

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

      Apply now

      Apply now

    • Flex - Connected Mobility Support Specialist | German-English (15-40h/week - also for students & part-timers)

      10.07.2020

      Recruiter

      Mrs. Celine Put
      celine.vanderput@sdworx.com

      Company Information

      The Mercedes-Benz Customer Assistance Center (CAC) is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.
       

      Function Description

      Connected Mobility Services merges the digital and technical world with our passion for delighting our customers. We dedicate our services to always find customer centric solutions that not only exceed our customers’ expectations but delight them with our knowledge and support during the process. One of the main pillars of these services is Mercedes me connect.
       
      Mercedes me connect combines numerous connectivity services from Mercedes-Benz. Using dedicated Apps and websites, these services enable customers to connect with their vehicle at any time and from anywhere. Smartphones, tablets or PC’s can be used to locate their vehicle, remotely operate specific functions, as well as manage vehicle maintenance and user accounts.

      As a Connected Mobility Support Specialist, you will be the 1st point of contact to our customers (B2C & B2B) with the following tasks & responsibilities:

      • accepting incoming support requests, incidents and problems
      • registering all activities in the ticketing tool
      • troubleshooting minor training issues on the phone
      • resolving reported issues according to Daimler standards & procedures
      • reporting undefined issues to higher level

      Job Requirements

      • Excellent knowledge of German, both written and spoken;
      • Very good written skills (for customers) and general fluency (corporate language) in English;
      • Advanced computer skills;
      • Affinity or strong interest in smartphones and apps would be a strong plus;
      • Good understanding of customer satisfaction;
      • Open-minded to a diversity of cultures;
      • Minimum availability of 15h per week (except in case of exams for students)

      Compensation

      Benefits

      • Hourly wage: 10,32 euro gross;
      • Shift allowances on top of your salary, for working at evenings (+25%), nights (+50%), Saturdays (+50%) and Sundays (+100% => double salary!)
      • Yearly holiday allowance: 8,33% of annual gross salary;
      • Competitive performance based salary growth;
      • Pension plan (after 26 weeks of employment);
      • 200 paid vacation hours (based on full time employment).

      Contractual information
      • Interim contract on weekly basis, accoring to Dutch legislation;
      • Flexible shift system Monday-Sunday, with day, evening and weekend shifts;
      • Min. 15 hours (except in case of exams for students) and max. 40 hours a week;
      • Start date: the first working day of each month.

      Transportation
      • Easy to reach by public transport:
        • Train: station of Maastricht Randwyck at a distance of 1,2 kms from the CAC (15 min. walking)
        • Bus: bus stop of "Maastricht Gouvernement" across the CAC
      • Public transport reimbursement: 100% at a minimum distance of 10 km;
      • Reimbursement of transport by car: 0,19 euros per km with a maximum amount of 130 euros net per month.

      Additional benefits
      • An extensive 4-week initial training and a follow-up buddy program subsequently;
      • Company restaurant with healthy and diverse lunch options;
      • Company barista with special drinks and pastries like fresh Croissants and Donuts during your coffee breaks;
      • A major opportunity to work in a growing international company in a young, ambitious, professional and dynamic environment!

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation and any other documentation that adds value to your application.
       

      Apply now

      Apply now

    • Logistic Service Representative _Relationship Management (German+English)

      15.07.2020

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The Logistic Rep. acts within a Logistic or Technical department on high level specialist tasks and reports directly to the Technical Operations Manager. The main responsibilities are to ensure best Quality of Service and Customer Experience. Main responsibilities are manage all cases regarding backorder resolution, order management, returns, adhocs and claims for all Mercedes-Benz contract and non-process partners (Business Units: passenger cars, vans and trucks/commercial vehicles) and act as intermediate between Wholesale, MPC’s, Logistics Centers and Retailers. Involve other Partners in the supply chain and/or Management and delegate / escalate according to process when required.

      • Safeguard Knowledge of Processes, Tools and Systems MBCAC/GLC to the most current level.
      • Actively share Knowledge and Processes within the supported services
      • Execute workload in accordance with the planning and ensure handover in case of Absence
      • Deliver High Performance on Quality, KPI’s and Customer Experience in a Key Account function for multiple Markets
      • Handle Escalations and Fastlane’s. Involve other Technical Specialists and escalate timely according to the process required.
      • Ensure Professional Standard of communication to internal-/external Business Partners Worldwide
      • Methodological and LEAN approach to problem solving (IF/NOT/THEN/WHEN/etc)
      • Pro-actively identify and signal quality improvements and efficiency gained within supported services
      • Provide correct and accurate

      Job Requirements

      • Excellent level (written and spoken) in German and English
      • Highly professional and consistent communication skills
      • Ability to manage complexity under high pressure and stress
      • Out of the box thinking, think in solutions not problems
      • Demonstrate Independent working, taking Responsibility and accountability in daily work
      • Demonstrate active attitude in own development in Knowledge and Skills
      • Strongly oriented to Customer’s Satisfaction and Quality of Service
      • Flexibility is needed
      • Willingness to travel

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      • Definite contract for 1 year, with option to permanent contract afterwards
      • Working hours: 40 hours a week, Monday-Friday
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary
      • Competitive performance based salary growth
      • Result oriented bonuses
      • Collective health insurance at discounted rates
      • Pension plan
      • Transportation plan: free bike every 3 years or; free public transport or or; contribution to fuel costs
      • A “tailor made” individual development plan

      Contact Info

      Does all of this sound appealing to you? We want to hear from you.
      What are you waiting for?  Please use the link to apply with your C.V. and motivation letter in English.

      Apply now

      Apply now

    • Logistic Service Representative (German and French)

      15.07.2020

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The Mercedes-Benz Customer Assistance Center Maastricht is the global escalation entity for parts in the Mercedes-Benz logistics chain. The supported entities consist of the Mercedes-Benz local headquarters, general distributors and logistic centers. Furthermore, the Logistic Service Representative role is to liaise with internal and external partners for resolving complex issues.

      The Logistic Service Representative acts within a Logistic or Technical department on high level specialist tasks . The main responsibilities are to ensure best Quality of Service and Customer Experience. Main responsibilities is supporting Retailers regarding backorder resolution, recalls, returns, adhocs and claims for all Mercedes-Benz contract and non-process partners (Business Units: passenger cars, vans and trucks/commercial vehicles) and act as intermediate between Wholesale, MPC’s, Logistics Centers and Retailers. Involve other Partners in the supply chain and/or Management and delegate / escalate according to process when required.

      Tasks and responsibilities

      • Safeguard Knowledge of Processes, Tools ans Systems MBCAC/GLC to the most current level
      • Ensure and share up-to-date documentation on Knowledge and Processes within supported services
      • Execute workload in accordance with the planning and ensure handover in case of absence
      • KPI monitoring and analyzing workload in accordance with approved planning, relevant policies, processes and procedures in a Customer Centric Way
      • Deliver High Performance on Quality, KPI’s and Customer Experience.
      • Support retailers with requests on Back (orders), recalls, claims, returns and transport issues. Involve other Technical Specialists and timely escalate.
      • Ensure Professional Standard of communication to internal/external Business Partners (MPC`s and LC`s) and coordinte and plana release of orders based on market`s capacity
      • Methodological and LEAN approach to problem solving (IF/NOT/THEN/WHEN/etc)
      • Pro-actively identify and signal quality improvements and efficiency gained within supported services
      • Provide correct and accurate information

      Job Requirements

      • Fluent level in German and French
      • Fluency in English (corporale language)
      • Highly professional and consistent communication skills
      • Ability to manage complexity under high pressure and stress
      • Out of the box thinking, think in solutions not problems
      • Demonstrate Independent working, taking Responsibility and accountability in daily work
      • Demonstrate active attitude in own development in Knowledge and Skills
      • Strongly oriented to Customer’s Satisfaction and Quality of Service
      • Flexibility is needed
      • Willingness to travel

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      • Definite contract for 1 year, with option to permanent contract afterwards
      • Working hours: 40 hours a week, Monday-Friday
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary
      • Competitive performance based salary growth
      • Result oriented bonuses
      • Collective health insurance at discounted rates
      • Pension plan
      • Transportation plan: free bike every 3 years or; free public transport or or; contribution to fuel costs
      • A “tailor made” individual development plan

      Contact Info

      Does all of this sound appealing to you? We want to hear from you.
      What are you waiting for?  Please use the link to apply with your C.V. and motivation letter in English.

      For data privacy reasons we do not handle any applications sent by email.

      Apply now

      Apply now

    • Logistic Service Representative (German and Italian)

      15.07.2020

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The Mercedes-Benz Customer Assistance Center Maastricht is the global escalation entity for parts in the Mercedes-Benz logistics chain. The supported entities consist of the Mercedes-Benz local headquarters, general distributors and logistic centers. Furthermore, the Logistic Service Representative role is to liaise with internal and external partners for resolving complex issues.

      The Logistic Service Representative acts within a Logistic or Technical department on high level specialist tasks . The main responsibilities are to ensure best Quality of Service and Customer Experience. Main responsibilities is supporting Retailers regarding backorder resolution, recalls, returns, adhocs and claims for all Mercedes-Benz contract and non-process partners (Business Units: passenger cars, vans and trucks/commercial vehicles) and act as intermediate between Wholesale, MPC’s, Logistics Centers and Retailers. Involve other Partners in the supply chain and/or Management and delegate / escalate according to process when required.

      Tasks and responsibilities

      • Safeguard Knowledge of Processes, Tools ans Systems MBCAC/GLC to the most current level
      • Ensure and share up-to-date documentation on Knowledge and Processes within supported services
      • Execute workload in accordance with the planning and ensure handover in case of absence
      • KPI monitoring and analyzing workload in accordance with approved planning, relevant policies, processes and procedures in a Customer Centric Way
      • Deliver High Performance on Quality, KPI’s and Customer Experience.
      • Support retailers with requests on Back (orders), recalls, claims, returns and transport issues. Involve other Technical Specialists and timely escalate.
      • Ensure Professional Standard of communication to internal/external Business Partners (MPC`s and LC`s) and coordinte and plana release of orders based on market`s capacity
      • Methodological and LEAN approach to problem solving (IF/NOT/THEN/WHEN/etc)
      • Pro-actively identify and signal quality improvements and efficiency gained within supported services
      • Provide correct and accurate information

      Job Requirements

      • Fluent level in German and Italian
      • Fluency in English (corporale language)
      • Highly professional and consistent communication skills
      • Ability to manage complexity under high pressure and stress
      • Out of the box thinking, think in solutions not problems
      • Demonstrate Independent working, taking Responsibility and accountability in daily work
      • Demonstrate active attitude in own development in Knowledge and Skills
      • Strongly oriented to Customer’s Satisfaction and Quality of Service
      • Flexibility is needed
      • Willingness to travel

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      • Definite contract for 1 year, with option to permanent contract afterwards
      • Working hours: 40 hours a week, Monday-Friday
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary
      • Competitive performance based salary growth
      • Result oriented bonuses
      • Collective health insurance at discounted rates
      • Pension plan
      • Transportation plan: free bike every 3 years or; free public transport or or; contribution to fuel costs
      • A “tailor made” individual development plan

      Contact Info

      Does all of this sound appealing to you? We want to hear from you.
      What are you waiting for?  Please use the link to apply with your C.V. and motivation letter in English.

      For data privacy reasons we do not handle any applications sent by email.

      Apply now

      Apply now

    • Logistic Service Representative (Spanish and Portuguese)

      15.07.2020

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The Mercedes-Benz Customer Assistance Center Maastricht is the global escalation entity for parts in the Mercedes-Benz logistics chain. The supported entities consist of the Mercedes-Benz local headquarters, general distributors and logistic centers. Furthermore, the Logistic Service Representative role is to liaise with internal and external partners for resolving complex issues.

      The Logistic Service Representative acts within a Logistic or Technical department on high level specialist tasks . The main responsibilities are to ensure best Quality of Service and Customer Experience. Main responsibilities is supporting Retailers regarding backorder resolution, recalls, returns, adhocs and claims for all Mercedes-Benz contract and non-process partners (Business Units: passenger cars, vans and trucks/commercial vehicles) and act as intermediate between Wholesale, MPC’s, Logistics Centers and Retailers. Involve other Partners in the supply chain and/or Management and delegate / escalate according to process when required.

      Tasks and responsibilities

      • Safeguard Knowledge of Processes, Tools ans Systems MBCAC/GLC to the most current level
      • Ensure and share up-to-date documentation on Knowledge and Processes within supported services
      • Execute workload in accordance with the planning and ensure handover in case of absence
      • KPI monitoring and analyzing workload in accordance with approved planning, relevant policies, processes and procedures in a Customer Centric Way
      • Deliver High Performance on Quality, KPI’s and Customer Experience.
      • Support retailers with requests on Back (orders), recalls, claims, returns and transport issues. Involve other Technical Specialists and timely escalate.
      • Ensure Professional Standard of communication to internal/external Business Partners (MPC`s and LC`s) and coordinte and plana release of orders based on market`s capacity
      • Methodological and LEAN approach to problem solving (IF/NOT/THEN/WHEN/etc)
      • Pro-actively identify and signal quality improvements and efficiency gained within supported services
      • Provide correct and accurate information

      Job Requirements

      • Fluent level in Spanish and Portuguese
      • Fluency in English (corporale language)
      • Highly professional and consistent communication skills
      • Ability to manage complexity under high pressure and stress
      • Out of the box thinking, think in solutions not problems
      • Demonstrate Independent working, taking Responsibility and accountability in daily work
      • Demonstrate active attitude in own development in Knowledge and Skills
      • Strongly oriented to Customer’s Satisfaction and Quality of Service
      • Flexibility is needed
      • Willingness to travel

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      • Definite contract for 1 year, with option to permanent contract afterwards
      • Working hours: 40 hours a week, Monday-Friday
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary
      • Competitive performance based salary growth
      • Result oriented bonuses
      • Collective health insurance at discounted rates
      • Pension plan
      • Transportation plan: free bike every 3 years or; free public transport or or; contribution to fuel costs
      • A “tailor made” individual development plan

      Contact Info

      Does all of this sound appealing to you? We want to hear from you.
      What are you waiting for?  Please use the link to apply with your C.V. and motivation letter in English.

      For data privacy reasons we do not handle any applications sent by email.

      Apply now

      Apply now

    • Logistic Service Representative (French)

      15.07.2020

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The Mercedes-Benz Customer Assistance Center Maastricht is the global escalation entity for parts in the Mercedes-Benz logistics chain. The supported entities consist of the Mercedes-Benz local headquarters, general distributors and logistic centers. Furthermore, the Logistic Service Representative role is to liaise with internal and external partners for resolving complex issues.

      The Logistic Service Representative acts within a Logistic or Technical department on high level specialist tasks . The main responsibilities are to ensure best Quality of Service and Customer Experience. Main responsibilities is supporting Retailers regarding backorder resolution, recalls, returns, adhocs and claims for all Mercedes-Benz contract and non-process partners (Business Units: passenger cars, vans and trucks/commercial vehicles) and act as intermediate between Wholesale, MPC’s, Logistics Centers and Retailers. Involve other Partners in the supply chain and/or Management and delegate / escalate according to process when required.

      Tasks and responsibilities

      • Safeguard Knowledge of Processes, Tools ans Systems MBCAC/GLC to the most current level
      • Ensure and share up-to-date documentation on Knowledge and Processes within supported services
      • Execute workload in accordance with the planning and ensure handover in case of absence
      • KPI monitoring and analyzing workload in accordance with approved planning, relevant policies, processes and procedures in a Customer Centric Way
      • Deliver High Performance on Quality, KPI’s and Customer Experience.
      • Support retailers with requests on Back (orders), recalls, claims, returns and transport issues. Involve other Technical Specialists and timely escalate.
      • Ensure Professional Standard of communication to internal/external Business Partners (MPC`s and LC`s) and coordinte and plana release of orders based on market`s capacity
      • Methodological and LEAN approach to problem solving (IF/NOT/THEN/WHEN/etc)
      • Pro-actively identify and signal quality improvements and efficiency gained within supported services
      • Provide correct and accurate information

      Job Requirements

      • Native French speaker
      • Fluency in English (corporale language)
      • Fluent in any other language (German, Spanish, Italian or French) will be an asset
      • Highly professional and consistent communication skills
      • Ability to manage complexity under high pressure and stress
      • Out of the box thinking, think in solutions not problems
      • Demonstrate Independent working, taking Responsibility and accountability in daily work
      • Demonstrate active attitude in own development in Knowledge and Skills
      • Strongly oriented to Customer’s Satisfaction and Quality of Service
      • Flexibility is needed
      • Willingness to travel

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      • Definite contract for 1 year, with option to permanent contract afterwards
      • Working hours: 40 hours a week, Monday-Friday
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary
      • Competitive performance based salary growth
      • Result oriented bonuses
      • Collective health insurance at discounted rates
      • Pension plan
      • Transportation plan: free bike every 3 years or; free public transport or or; contribution to fuel costs
      • A “tailor made” individual development plan

      Contact Info

      Does all of this sound appealing to you? We want to hear from you.
      What are you waiting for?  Please use the link to apply with your C.V. and motivation letter in English.

      For data privacy reasons we do not handle any applications sent by email.

      Apply now

      Apply now

    • Technical Service Representative I - Portal (Dutch/German)

      16.07.2020

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      As part of Retail Service, XENTRY Support is the first point of contact for delivering worldwide assistance to the retailer network and external entities (e.g. independent workshops) using  applications, diagnostic equipment and software supplied by Daimler’s aftersales division, Global Service and Parts (GSP/O).

      Tasks and responsibilities of the XENTRY Portal Support are:

      • Handle incoming work (email, tickets) from B2B customers and respond to the queries in a timely and professional manner.
      • Analyze and investigate issues making use of acquired knowledge and available tools.
      • Provide information and assistance with regards to XENTRY Portal Functions (Web application), investigate problems related to the dispatch of cases and system errors, etc.
      • Accurately document work related activities in the relevant ticketing system according to established policies and procedures.
      • If necessary, coordinate with internal stakeholders to resolve complex enquiries and complaints about supported products.
      • Ensure all areas of personal responsibility are handled promptly, accurately, and with outstanding customer service.
      • Whether required, perform other duties and responsibilities as assigned.

      Job Requirements

      • For this position, we are looking for somebody with an excellent level of German and English (both written and spoken). Additional fluent level in Dutch or any other supported language will be an added value.
      • Our ideal candidate is willing to be our Brand Ambassador. He/she is highly perceptive, customer focused and is able to understand and manage expectations.
      • Good communication (B2B) skills are essential, both written and verbal.
      • Due to the nature of our business the candidate needs to have good understanding of and strong affinity with Computers (Windows ®), including installation of software and configurations of networks. Some interest for and basic knowledge of automotive technology and Daimler Aftersales Applications is an advantage.
      • Superior analytical skills, ability to anticipate on upcoming issues and find solutions, pro-activeness and ability to work independently are key requirements.
      • Our fast moving and dynamic environment requires flexibility and ability to work according to established processes, guidelines and policies without detriment for own stress.
      • As we believe in the strength of doing things together, team work is an essential part of our daily business. Therefore, we aim for candidates with an enthusiastic and inspiring personality.
      If you identify yourself with this profile and would like to be part of our successful team, don’t hesitate to apply for the position!

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary: 

      • Definite contract for 1 year, with option to permanent contract afterwards
      • Working hours: Monday-Friday dayshifts
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or; free public transport or or; contribution to fuel costs
      • A “tailor made” individual development plan

      Contact Info

      References : 
      ENGLISH - XENTRY
      - General information on the XENTRY Diagnosis Systems: Link to Diagnosis-World
      - Setup of the current Diagnostic System: Link to Video
       
      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
      For more information about this vacancy please contact the Recruitment Office on +31 43 356 27 08

      Due to data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.
       

      Apply now

      Apply now

    • Customer Service Representative (French)

      16.07.2020

      Recruiter

      Mrs. Cicely Nitsche
      cicely.nitsche@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The CAC offers two different types of customer service for Mercedes-customers in France. The departments are blended which means you will be providing all services to our customers.

      Roadside Assistance
      Customers experiencing a vehicle breakdown can contact the Service 24 Hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Our Customer Service Representatives answer incoming calls from customers requiring assistance. Details are collected and entered into a crm system. In case the problem can’t be solved by telephone, the Customer Service Representative contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.

      Customer Service Department
      The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

      Do you enjoy building up a relationship with clients and do you have perfect writing skills? 
      Do you enjoy providing immediate assistance to customers and being part of a dynamic environment? Are you flexible enough to work in shifts? Stop reading and apply directly to become a part of our team!

      Job Requirements

      • Native level of French, both written and spoken
      • Excellent understanding of customer satisfaction
      • Fluency in English (company language)
      • Ability to work in structures, to prioritize, analyze and coordinate your day to day business
      • Empathy and negotiation skills
      • Strong analytical skills
      • Open-minded to a diversity of cultures
      • Computer literacy
      • Act as our Brand ambassador

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      • Definite contract for 1 year, with option to permanent contract afterwards
      • An extensive initial training of up to 4 months
      • A “tailor made” individual development plan
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary
      • Competitive performance based salary growth
      • Result oriented bonuses
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
      • Collective health insurance at discounted rates
      • Pension plan

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (in French) and any other documentation that adds value to your application.

      Apply now

      Apply now

    • (Junior) Quality Analyst Customer Assistance Center Mercedes-Benz Maastricht

      30.07.2020

      Recruiter

      Mrs. Manon Gosler
      manon.gosler-bongaerts@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht, The Netherlands, we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans.

      Our team
      As Quality Analyst you are apart of the Business Intelligence & AnalyticsTeam. This team has the global responsibility for delivering best-in-class Business Intelligence solutions and support by means of working with industry leading tools. Think about creating, implementing and supporting (dynamic) reporting solutions serving a variety of stakeholders worldwide. Converting business requirements into technical specifications for new business. And turning data into insights, using business analytics for generating concrete steps to improve our business.

      The role
      As the Quality Mangement & Knowledge Management Analyst you are the main analytical point of contact for quality and knowledge management related topics. You play a role within a large community of business analysts devoted to optimize and drive data driven decisions made throughout the organization.
       

      Function Description

      • Determine operational Quality objectives by studying business functions; gathering information; evaluating output requirements and formats.
      • Design new reporting solutions devoted to increasing Quality and Customer Satisfaction
      • Improve the Quality systems and processes systems by studying current practices; designing modifications.
      • Define project requirements devoted to driving Customer Satisfaction.
      • Analyze and define a threshold for Customer Satisfaction and Dissatisfaction. 
      • Design new reporting solutions devoted to delivering deep insights into the mechanics of Knowledge Management in order to provide recommendations to improve the Knowledge Management system.
      • Improve the Knowledge Management systems and processes by studying current practices; designing modifications.
      • Recommend controls by identifying problems affecting the Knowledge Management methods; writing improved procedures.
      • Work with internal and external stakeholders to understand and investigate feedback.
      • Use data modeling practices to analyze the findings and create suggestions for strategic and operational improvements and changes;
      • Consider and communicate the opportunities and potential risks attached to the suggestions made.
      • Produce written documentation and reports on the findings and present to stakeholders when necessary.
       

      Job Requirements

      Technical skills
      • Understanding of data modeling and DWH structure
      • Business Information System
      • Information management 
      • SQL 
      • Statistics -> Correlation and regression modeling 
      • Preferably SPSS/R/Python
      • Preferably COPC knowledge 
       
      Analytical skills
      • Quick understanding and interpretation skills
      • Able to provide actionable insights for the business based on analysis
      • Data visualization and verbalization 
       
      Personal skills 
      • Team player
      • Convincing/influencing/driving
      • Presenting
      • Stakeholder management 
      • Creates a link between Business, IT and Business Intelligence
      • Entrepreneur mindset
      • Ability to work independently
       
      Problem-solving
      • Critical thinking
      • Ability to create workable solutions
      • Adaptable and agile
       
      Organizational skills
      • Preferably Contact center experience
      • Understanding of (experience with) quality concepts and knowledge management in a contact center environment.
      • Project Management
      • Time Management
       
      Qualifications
      • Higher Professional Education (HBO) or Scientific Education (WO) in: Data Analytics or Data Science, Statistics, Mathematics, Engineering, Finance, Economics 
       

      Compensation

      We offer you a job in a multicultural, dynamic and informal international working environment with interesting conditions, both primary and secondary:


      • Definite contract for 1 year, with option to permanent contract afterwards
      • A “tailor made” individual development plan
      • Competitive performance based salary growth
      • Result oriented bonuses
      • Lucrative relocation package
      • Collective health insurance at discounted rates
      • Non-Contributory Pension plan

       

      Contact Info

      Does this role fits your expectations for a new challenge, then please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
      For privacy reasons we can accept application by email, please follow the application button.

      You can apply until August 27th, 2020. You can expect a reaction on your application at the beginning of September.

      For more information about this vacancy please contact Manon Gosler-Bongaerts by email: manon.gosler-bongaerts@daimler.com

      Apply now

      Apply now

    • Flex - Technical Service Representative XENTRY KBC | German-English (20-40h/week - also for students & part-timers)

      24.07.2020

      Recruiter

      Mrs. Celine Put
      celine.vanderput@sdworx.com

      Company Information

      The Mercedes-Benz Customer Assistance Center (CAC) is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The "XENTRY Support KBC Frontdesk" is a part of the CAC's Retail Service Department. We assist the Retailer Network and external business entities (e.g. independent workshops) worldwide from Daimler (Mercedes-Benz in particular), regarding to XENTRY Products and specific Aftersales Services, nl. administrative and commercial requests, as well as Shipment Documentation and Shipment Complaints.

      As a Technical Service Representative, you will do this by:
      • Handling incoming queries (email, phone, tickets) from B2B customers and respond in a timely and professional manner;
      • Provide general information and assistance regarding the diagnostic systems & other processes;
      • Analyze, investigate, accurately document & summarize all queries in our ticketing system;
      • Verify and research information in aftersales applications and our specific knowledge management tools; 
      • Coordinate with direct team members, internal specialists and departments to resolve complex enquiries or complaints;
      • Discrete and adequate handling of confidential information, related to customer data as well as financial transactions and records considering established legal guidelines.

      Job Requirements

      • Excellent knowledge of German (both written and spoken);
      • Fluency in English (corporate language);
      • Good written and verbal skills;
      • Good understanding of customer satisfaction;
      • Computer literacy;
      • Open-minded to a diversity of cultures;
      • Minimum availability of 20h per week (except in case of exams for students)

      Compensation

      Benefits
      • Hourly wage: 10,32 euro gross;
      • Yearly holiday allowance: 8,33% of annual gross salary;
      • Competitive performance based salary growth;
      • Pension plan (after 26 weeks of employment);
      • 200 paid vacation hours (based on full time employment);

      Contractual information
      • Interim contract on weekly basis, accoring to Dutch legislation;
      • Monday-Friday dayshifts.
      • Min. 20 hours (except in case of exams for students) and max. 40 hours a week;
      • Start date: ASAP.

      Transportation
      • Easy to reach by public transport:
        • Train: station of Maastricht Randwyck at a distance of 1,2 kms from the CAC (15 min. walking)
        • Bus: bus stop of "Maastricht Gouvernement" across the CAC
      • Public transport reimbursement: 100% at a minimum distance of 10 km;
      • Reimbursement of transport by car: 0,19 euros per km with a maximum amount of 130 euros net per month;

      Additional benefits
      • An initial training and a follow-up buddy program subsequently;
      • Company restaurant with healthy and diverse lunch options;
      • Company barista with special drinks and pastries like fresh Croissants and Donuts during your coffee breaks;
      • A major opportunity to work in a growing international company in a young, ambitious, professional and dynamic environment!

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation and any other documentation that adds value to your application.

      Apply now

      Apply now