Mercedes-Benz Customer Assistance Center
Vacancies

Vacancies.

  • Vacancies

  • We are hiring.

     Do you see challenges where others see problems? Do you want to be part of an international team with great career opportunities? Can you imagine living in the multicultural Maastricht-Aachen Region? Please send us your application. You can find the current job vacancies at the Mercedes-Benz Customer Assistance Center here.

    Did you not find the job you were looking for? No problem! We have plenty of opportunities that might fit your talents and skills. Please contact us and send your CV and your motivation letter and we promise to get in touch with you as soon as possible. We would be delighted if we could offer you the right challenge.

    Please click here to submit your resume. If you have questions do not hesitate to call us at 0031 43 356 2222.

    • Connected Mobility Support Specialist | Both German & English (Incl. relocation package)

      02.10.2020

      Recruiter

      Mrs. Sandra Besseling-Nies
      sandra.besseling_nies@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht, we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. 

      Function Description


      Mercedes me is a modern and exciting platform/service, which links customers to their Mercedes-Benz and Smart vehicles in an intelligently connected way. We support this platform on a global scale.
      The atmosphere within our young Connected Mobility Services department can be described as informal, supportive, international and dynamic.

      Our team embodies an adaptive and adhocracy culture and our effectiveness is based on team spirit, transparency, engaging in proactive feedback and taking ownership.
      We offer a helping hand, troubleshooting incoming support requests, incidents and problems.
      All related to the ‘connectivity’ between our vehicles, apps and other products.

      Because of the high quality support we provide on a daily basis, continuous developments in technology and the broadening of our services and products, we are expanding rapidly!
      This is why we are scouting for talents like you.
      Our comprehensive initial training will warm up your engine and give you the grip you need to carry out your job successfully. We will accelerate any ambition and join you at the steering wheel, driving your future together.  

      Our role?
      We are there for you during the pit stops, supporting you whatever direction you wish to take. Gear you up for success; calibrate your skills and competencies and continuously improve your talents and strengths.

      Job Requirements

      You can become a Technical Service Representative if you:

      • have an excellent knowledge in German and a very good knowledge of English (both written and spoken)
      • have any affinity within IT/Telematics or are someone who has always been interested in “the internet of things”.
      • possess excellent communication skills (B2C and B2B)
      • are able to identify, analyse and resolve problems over the phone with involved partners
      • can handle interaction between tools and support systems

      Compensation

      When maintenance is needed…
      In your garage there are various boxes on multiple shelves, filled with all required tools to enhance your performance day by day.
      These boxes contain:

      • an attractive pay
      • a competitive performance based salary growth
      • result oriented bonuses
      • a holiday allowance: 8% of annual salary
      • transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
      • 200 vacation hours
      • collective health insurance at discounted rates
      • “Employee Car Program”: discounts on new or used Daimler brand cars
      • lucrative relocation package. If applicable, you will also be reimbursed for the first arrival, housing fee & moving costs.
      • Social Activities: It is ensured that you also have fun with your co-drivers after work. The internal company Social Club frequently organizes events and activities like sports, language courses, cooking workshops, dance courses & Friday night drinks.

      Contact Info

      Set – Ready – Go!
      Click on the Apply-button to start your engine and upload your resume & cover letter in English.

      Mercedes me starts with Mercedes you!

      Check these links to be ready to launch your career:
      www.daimler.com/products/services/mobility-services
      www.mercedes.me
      www.mercedes-benz.com
       

      Apply now

      Apply now

    • Customer Service Representative (German)

      10.11.2020

      Recruiter

      Mrs. Sandra Besseling-Nies
      sandra.besseling_nies@daimler.com

      Company Information

      Mercedes-Benz ist als führender Anbieter von hochwertigen Produkten und erstklassigem Service anerkannt und setzt neue Grenzen für die Bedeutung von Exzellenz in der Automobilbranche. Die Geschichte von Mercedes-Benz begann bereits im Jahr 1885, als Karl Benz das erste Automobil erfand und Mercedes-Benz damit einen Platz in der Geschichte sicherte.
      Du denkst bestimmt, 100 Jahre ist eine lange Zeit im Geschäft zu sein. Was ist also unser Geheimnis? Wir sind laufend bemüht, Wege zu finden, Tradition und Innovation miteinander zu verbinden. Das Mercedes-Benz Customer Assistance Center in Maastricht ist keine Ausnahme. Bereits seit 20 Jahren ist es unser Ziel, unseren Kunden, nicht nur in Europa, sondern weltweit den besten Kundenservice zu bieten. Ohne unsere talentierten und motivierten Kollegen, die täglich zum Erfolg unseres Unternehmens beitragen, wäre es uns jedoch nicht möglich dieses Ziel einzuhalten. Aus diesem Grund suchen wir immer nach neuen Sternen in unserem Team. Wenn du das sein möchtest, lies weiter!
      Standort
      Maastricht ist eine charmante Stadt im Süden der Niederlande – Ganz im Herzen von Europa. Die Stadt verkörpert Eleganz, Klasse, Kultur und ist ebenso der perfekte Standort für Reisen in andere Regionen des Kontinents. Zusätzlich ist Maastricht eine lebendige Stadt, in der viele verschiedene Nationalitäten aufeinandertreffen. Daraus entsteht eine interessante, mehrsprachige Gemeinschaft, die sich schnell nach einem Zuhause anfühlt.
       

      Function Description

      Wie ein typischer Arbeitstag im Büro aussieht? Wir nehmen dich mit:
      Um unseren Kunden die bestmöglichste Erfahrung zu bieten, kannst du dich vor deiner Schicht mit einem leckeren Getränk von unserem eigenen Barista stärken. Du beginnst deine Schicht am Schreibtisch, mit dem Öffnen aller Systeme und Programme, die du brauchst, um dich auf die Anfragen unserer Kunden vorzubereiten. Danach liest du alle relevanten Informationen in unseren marktspezifischen Kanälen und gehst durch deine E-Mails. Deine Schicht ist in zwei Zeitfenster aufgeteilt, entweder nimmst du eingehende Anrufe an oder du bearbeitest schriftliche Anfragen per E-Mail, Brief oder Fax. Um die Anliegen unserer Kunden zu lösen, arbeitest du Hand in Hand mit unseren Händlern und Werkstätten vor Ort. Darüber hinaus verfügen wir über ein Team von technischen Spezialisten, die dich unterstützen die richtigen Antworten und Lösungen für unsere Kunden zu finden. All die Arbeit verdient natürlich auch eine erholsame Pause! Hierfür versorgt dich unsere Kantine mit leckeren und abwechslungsreichen Gerichten.
       

      Job Requirements

      Über dich
      Um einer unserer Sterne zu werden, musst du ein paar Dinge mitbringen.
       

      Kommunikation
      Kommunikation ist der Schlüssel! Zuhören und sich verstanden fühlen sind sehr wichtige Attribute bei der täglichen Arbeit für Mercedes-Benz. Um die Bedürfnisse unserer Kunden rechtzeitig zu verstehen und zu lösen, solltest du über gute kommunikative Fähigkeiten verfügen.


      Kundenorientiert
      Du solltest kundenorientiert und empathisch Denken. Du bist bereit, alles zu tun, um unsere Kunden zufriedenzustellen und das wichtigste Versprechen unserer Marke zu leben „das Beste oder Nichts“.


      Training
      Es wird natürlich nicht von dir erwartet, dass du bereits alles weißt, wenn du bei uns anfängst. Daher beginnen alle neuen Mitarbeiter mit einem Training. Im Rahmen dieses Trainings wirst du auf deine neue Position vorbereitet und lernst alles Prozesse und Programme kennen mit denen du später arbeiten wirst. Unsere Bitte an dich: Nimm dir die Zeit zum Lernen und entwickle dein neues Wissen bestmöglich.


      Verfügbarkeit
      Du wirst 40 Stunden pro Woche für ein attraktives Gehalt in der Tagesschicht (zwischen 07.30 und 20.00) arbeiten.

      Compensation

      Fragst du dich, ob du dich zurechtfinden wirst?


      Wir helfen dir andere Kollegen außerhalb der Arbeit zu treffen und dich so besser einzufinden. Unser Social Club organisiert ansprechende Aktivitäten, wie Sprachkurse, wöchentliche Sportaktivitäten und kulturelle Veranstaltungen in der Stadt.

      Wir bieten ein ausgezeichnetes Umzugspaket, welches deine Reise- und Aufenthaltskosten für die ersten zwei Monate abdeckt. Dein Training im ersten Monat wird natürlich auch bezahlt. Es ist wichtig an einem Ort zu sein, an dem du das Gefühl hast, wachsen zu können. Wir bieten dir verschiedene Möglichkeiten dich zu entwickeln und unterstützen dich dabei!

      Contact Info

      Das hört sich alles ansprechend an und du willst am liebsten direkt loslegen? Dann freuen wir uns von dir zu hören! Worauf wartest du? Lade über den Link einfach deine Bewerbungsunterlagen inklusiv Lebenslauf und Motivationsschreiben auf Deutsch hoch! 

      Aufgrund von datenschutzrechtlichen Gründen nehmen wir keine Bewerbungen per E-Mail an. Nutze für deine Bewerbung bitte den dafür vorgesehenen Link.
       

      Apply now

      Apply now

    • Technical Service Representative - XENTRY Support Kundenbetreuungscenter Front Desk

      03.09.2020

      Recruiter

      Mrs. Cicely Nitsche
      cicely.nitsche@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The "XENTRY Support KBC Frontdesk" is a part of the CACs Retail Service Department. We assist the Daimler Retailer Network and external business entities (e.g. independent workshops) worldwide regarding to XENTRY Products and specific Aftersales Services. Our main customers are the MB Market Centers and MB representatives of each country.
      W
      e support them in regards to all administrative and commercial requests in German & English. For example, about XENTRY Shop, XENTRY System Contract Administration, XENTRY Software Licenses (StartKeys) and XENTRY Customer Data Management, but also indirectly related products and Aftersales Access Rights (e.g. VeDoc, XENTRY Flash), as well as Shipment Documentation and Shipment Complaints. 
       
      Task and Responsibilities

      • Handle incoming queries (email, phone, tickets) from B2B customers and respond in a timely and professional manner
      • Proactively monitor all incoming communication channels and prioritize requests according to urgency and importance
      • Provide general information and assistance regarding the diagnostic systems and other processes by using the knowledge acquired during the basic trainings
      • Independently learn & keep up to date with business information on a daily basis
      • Analyze, investigate, accurately document & summarize all queries in our ticketing system according to established procedures
      • Verify and research information in aftersales applications and our specific knowledge management tools
      • Coordinate with direct team members, internal specialists and departments to resolve complex enquiries or complaints and recognize trends
      • Discrete and adequate handling of confidential information, related to customer data as well as financial transactions and records considering established legal guidelines

      Job Requirements

      Our ideal candidate is acting as our Brand Ambassador. He/she is highly perceptive, customer focused and is able to understand and manage expectations.
       
      We are looking for a native German speaker who is also fluent in English with strong (B2B) communication skills both written and verbal. Due to the nature of our business, the candidate also needs to be computer literate and have good understanding of MS Office Applications. Some basic knowledge Daimler Aftersales Applications is an advantage.
       
      Superior organizational skills, methodical approach to problem solving, pro-activeness and ability to work independently are key requirements. Our fast moving and dynamic environment requires flexibility and ability to work according to established processes, guidelines and policies without detriment for own stress.
       
      We believe in the strength of doing things together, therefore teamwork is an essential part of our daily business. We aim for candidates with an open communication style and can-do attitude that work well in an intercultural team and will contribute to our Feedback Culture.

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      • Definite contract for 1 year, with option to permanent contract afterwards
      • Working hours: 40 hours a week, Monday-Friday between 08:00 and 18:00
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary
      • Competitive performance based salary growth
      • Result oriented bonuses
      • Collective health insurance at discounted rates
      • Pension plan
      • Transportation plan: free bike every 3 years or; free public transport or or; contribution to fuel costs
      • A “tailor made” individual development plan

      Contact Info

      Contact Info
      References:

      Please use the “apply” button to upload your CV and motivation letter (both in English).

      Due to data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.

      Apply now

      Apply now

    • Customer Service Representative S24h Benelux (Dutch/French)

      29.09.2020

      Recruiter

      Mrs. Manon Gosler
      manon.gosler-bongaerts@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. 

      From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance.

      Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

       

      Function Description

      Roadside Assistance Benelux Region

      What will you do
      Customers experiencing a vehicle breakdown can contact the Service 24 hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. You answer incoming calls from customers requiring assistance. Details are collated and entered into a computerized system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible. You are responsible for the case handling from A to Z.


       

      Job Requirements

      Who are you

      • Good understanding of Customer satisfaction
      • Excellent knowledge of Dutch & French
      • Fluency in English (corporate language)
      • Good written and verbal skills
      • Ability to work in a structured environment, to prioritize, analyse and coordinate your day to day responsiblities
      • Empathy and negotiation skills
      • Open-minded to a diversity of cultures
      • Computer literacy
      • Act as our Brand ambassador

      Compensation

      What do we offer
      We offer you a job in a multicultural, dynamic and informal international working
      environment with interesting conditions, both primary and secondary:

      • A “tailor made” individual development plan
      • Transportation plan: free bike every three years or free public transport or contribution to fuel costs
      • Collective health insurance at discounted rates
      • Non contributory pension plan
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary
      • Competitive performance based salary growth
      • Result oriented bonuses
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      Working Conditions
      • You will be offered one contract with a duration of one year, after this the contract you will be of an indefinite time
      • Full-time basis of 35 hours per week, however part-time basis can also be discussed
      • Flexible shift system with day, evening and weekend shifts, preferences can be discussed. It is an ongoing system, so you know for the whole year when your working days are planned
      • We provide an extensive three weeks initial training and a follow up buddy program of 2-3 months;

      Contact Info


      In case of interest, please apply with CV and motivation letter in your native language (Dutch or French) by clicking the 'Apply button'

      In case of questions or remarks, please do not hesitate to contact me by the following mail address: manon.gosler-bongaerts@daimler.com

      Please follow the application process mentioned, since for privacy reasons we cannot accept an application by email.

       

      Apply now

      Apply now

    • Flex - Technical Service Representative CPM German

      30.09.2020

      Recruiter

      Mrs. Celine Put
      celine.vanderput@sdworx.com

      Company Information

      The Mercedes-Benz Customer Assistance Center (CAC) is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The Critical Parts Management Department is dealing with global escalations for parts in the Mercedes-Benz logistics chain. The supported entities consist of the Mercedes-Benz local headquarters, general distributors, wholesale locations and retailers. As a Logistic Service Representative, your tasks & responsibilities are:

      • resolving incoming support requests, incidents and problems for all Mercedes-Benz business units (passenger cars, vans and trucks) in German & English;
      • appropriate usage of available resources and documentation of business related activities in relevant system (eg. ticketing system);
      • identifying, escalating or resolving issues related to bottleneck parts were necessary.

      Job Requirements

      • Very good knowledge of German and English, both written and spoken;
      • Good written and verbal skills;
      • Good understanding of customer satisfaction;
      • Ability to understand interactions between demand and supply in the logistics chain;
      • Computer literacy;
      • Open-minded to a diversity of cultures;
      • Minimum availability of 15h per week (except in case of exams for students).

      Compensation

      Benefits
      • Hourly wage: 10,32 euro gross;
      • Yearly holiday allowance: 8,33% of annual gross salary;
      • Competitive performance based salary growth;
      • Pension plan (after 26 weeks of employment);
      • 200 paid vacation hours (based on full time employment);
      Contractual information
      • Interim contract on weekly basis, accoring to Dutch legislation;
      • Flexible shift system Monday-Sunday, with day, evening and weekend shifts .
      • Minimum amount of 15 hours a week (except in case of exams for students);
      • Start date: the first working day of each month;
      Additional benefits
      • An extensive 4-week initial training and a follow-up buddy program subsequently;
      • Company restaurant with healthy and diverse lunch options;
      • Company barista with special drinks and pastries like fresh Croissants and Donuts during your coffee breaks;
      • A major opportunity to work in a growing international company in a young, ambitious, professional and dynamic environment!

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation and any other documentation that adds value to your application.

      Apply now

      Apply now

    • Customer Service Representative for Road Side Assistance (English)

      01.10.2020

      Recruiter

      Mrs. Evy Ackermans
      sdworkx.ackermans@daimler.com

      Company Information

      Mercedes-Benz are well recognized as industry leaders in luxury service and high quality products, pushing the meaning of automobile excellence to new boundaries. You can trace the timeline of Mercedes-Benz all the way back to 1885 when Karl Benz invented the first automobile - cementing Mercedes-Benz a place in history.

      We know what you’re thinking, over 100 years is a long time to be in the business. So what’s our secret? We constantly strive to find ways to balance tradition with innovation. Mercedes-Benz Customer Assistance Center, Maastricht is no exception. For the last 20 years our aim has been to provide the best quality customer service not only in Europe but all around the world. But maintaining these standards would not be possible without all of the talented and motivated colleagues that contribute to the success of our company.  That is why we are always looking for bright new sparks to join us. If that could be you, read on!

      Function Description

      For our UK market we are currently recruiting candidates wanting to work (and if necessary) relocate to the beautiful city of Maastricht.

      Maastricht is a charming city in the south of the Netherlands - the very heart of Europe. It embodies elegance, class and culture as well as boasting a perfect destination for travelling to other areas of the continent. Due to its location, Maastricht is a melting-pot of different nationalities creating a vibrant, multi-lingual community in which it’s easy to feel at home.

      Roadside Assistance
      Customers experiencing a vehicle breakdown can contact the Service 24 Hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Our Customer Service Representatives answer incoming calls from customers requiring immediate assistance. Details are collected and entered into a crm system. In case the problem can’t be solved by telephone, the Customer Service Representative contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.

      Do you enjoy providing immediate assistance to customers and being part of a dynamic environment? Are you flexible enough to work in shifts? Stop reading and apply directly to become a part of our team!

      Working hours
      The department is open 24/7, 365 days a year. You will be working 37,5 hours per week in a 24 hour shift pattern with a competitive salary and the possibility to increase your income with the shift allowance.

      Job Requirements

      To make all of this possible we’d need a couple of things from you:

      • Good understanding of customer satisfaction
      • English on a native level
      • A thorough understanding of the UK culture
      • Excellent written and verbal skills in the English language
      • Empathy and emotional intelligence
      • Logical thinking
      • Tech savvy
      • Patient
      • Flexible
      • Team player
      • Open-minded to a diversity of cultures
      • Open to relocation to Maastricht (if applicable)

      Compensation

      Worried about fitting in? We help you meet other colleagues outside of work via our incredible social club that organizes cool activities such as: language courses, weekly sports activities and cultural events in the city (of course now during Covid this all looks somewhat different, however we still do our best to make sure you can engage with your colleagues).

      What if the purse strings are a little tight? We offer an excellent relocation package which takes care of your initial travel and accommodation expenses for the first two months. One month of training is, of course, also paid for.

      It’s important to be somewhere you feel you can grow! We offer opportunities that enable you to get support and development.

      Contact Info

      Does all of this sound appealing to you? If so, we want to hear from you. What are you waiting for?  Please use the link to apply with your C.V. and motivation letter in English.
      For data privacy reasons we do not handle any applications sent by email.

      Apply now

      Apply now

    • Customer Service Representative (English)

      01.10.2020

      Recruiter

      Mrs. Evy Ackermans
      sdworkx.ackermans@daimler.com

      Company Information

      Mercedes-Benz are well recognized as industry leaders in luxury service and high quality products, pushing the meaning of automobile excellence to new boundaries. You can trace the timeline of Mercedes-Benz all the way back to 1885 when Karl Benz invented the first automobile - cementing Mercedes-Benz a place in history.

      We know what you’re thinking, over 100 years is a long time to be in the business. So what’s our secret? We constantly strive to find ways to balance tradition with innovation. Mercedes-Benz Customer Assistance Center, Maastricht is no exception. For the last 20 years our aim has been to provide the best quality customer service not only in Europe but all around the world. But maintaining these standards would not be possible without all of the talented and motivated colleagues that contribute to the success of our company.  That is why we are always looking for bright new sparks to join us. If that could be you, read on!

      Function Description

      For our UK market we are currently recruiting candidates wanting to work (and if necessary) relocate to the beautiful city of Maastricht.

      Maastricht is a charming city in the south of the Netherlands - the very heart of Europe. It embodies elegance, class and culture as well as boasting a perfect destination for travelling to other areas of the continent. Due to its location, Maastricht is a melting-pot of different nationalities creating a vibrant, multi-lingual community in which it’s easy to feel at home.

       

      Customer Service
      The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You ensure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

      Working hours
      The department is open from Monday to Friday. You will be working 40 hours per week in day shift with a competitive salary.

      Job Requirements

      To make all of this possible we’d need a couple of things from you:

      • Good understanding of customer satisfaction
      • English on a native level
      • A thorough understanding of the UK culture
      • Excellent written and verbal skills in the English language
      • Empathy and emotional intelligence
      • Logical thinking
      • Tech savvy
      • Patient
      • Flexible
      • Team player
      • Open-minded to a diversity of cultures
      • Open to relocation to Maastricht (if applicable)

      Compensation

      Worried about fitting in? We help you meet other colleagues outside of work via our incredible social club that organizes cool activities such as: language courses, weekly sports activities and cultural events in the city (of course now during Covid this all looks somewhat different, however we still do our best to make sure you can engage with your colleagues).

      What if the purse strings are a little tight? We offer an excellent relocation package which takes care of your initial travel and accommodation expenses for the first two months. One month of training is, of course, also paid for.

      It’s important to be somewhere you feel you can grow! We offer opportunities that enable you to get support and development.

      Contact Info

      Does all of this sound appealing to you? If so, we want to hear from you. What are you waiting for?  Please use the link to apply with your C.V. and motivation letter in English.
      For data privacy reasons we do not handle any applications sent by email.

      Apply now

      Apply now

    • Technical Service Representative I - CMS (Spanish & English)

      02.10.2020

      Recruiter

      Mrs. Sandra Besseling-Nies
      sandra.besseling_nies@daimler.com

      Company Information

      Mercedes me is a modern, exciting new brand which links customers to their Mercedes-Benz and Smart vehicles in an intelligently connected world…and it’s expanding rapidly!
       
      As a Technical Service Representative I you will be the 1st point of contact to our customers (B2C & B2B) and act as a subject-matter expert by supporting users with process knowledge and case specific routing, as well as participating in the development of current business and the setup of future services.

      Do you want to know more?
       
      Connected Mobility Services merges the digital and technical world with our passion for delighting our customers. We dedicate our services to always find customer centric solutions that not only exceed our customers’ expectations but delight them with our knowledge and support during the process. One of the main pillars of these services is Mercedes me connect.
       
      Mercedes me connect combines numerous connectivity services from Mercedes-Benz. Using dedicated Apps and websites, these services enable customers to connect with their vehicle at any time and from anywhere. Smartphones, tablets or PC’s can be used to locate their vehicle, remotely operate specific functions, as well as manage vehicle maintenance and user accounts.

      We also invest in the future of mobility. Car2Go and VAN2SHARE pioneer the realm of innovative mobility services. Along with many other smartphone based mobility concepts such as smart ready to drop, we optimize the use of existing transportation infrastructure and develop flexible and ecofriendly mobility solutions of the future.

      These are just some of the digital services Mercedes-Benz currently provides. With our continued expansion, many more customers are experiencing the benefits of this technology. The latest Pro Connect and Connect Business services from Mercedes-Benz, ensures van owners and fleet customers can monitor their vehicles too. Smart customers are also catered for with the new Smart Control App.

      Here you can check more information about Connected Mobility Services:

      www.daimler.com/products/services/mobility-services
      www.mercedes.me
      www.mercedes-benz.com

      Function Description

      How exactly will you operate? By…

      • accepting incoming support requests, incidents and problems
      • identifying weaknesses in our processes or tools and create awareness
      • registering all activities in the ticketing tool
      • troubleshooting minor training issues on the phone
      • identifying problems that can affect our processes and escalating them accordingly
      • resolving reported issues according to pre-defined use cases
      • reporting undefined issues to higher level

      Job Requirements

      You can become a Technical Service Representative if you:

      • have any affinity within IT/Telematics or are someone who has always been interested in “the internet of things”.
      • possess excellent communication skills (B2C and B2B)
      • have excellent skills in both Spanish and English (both written and spoken)
      • are able to identify, analyse and resolve problems over the phone with involved partners
      • can handle interaction between tools and support systems

      Compensation

      When maintenance is needed…
      In your garage there are various boxes on multiple shelves, filled with all required tools to enhance your performance day by day.
      These boxes contain:

      • an attractive pay
      • a competitive performance based salary growth
      • result oriented bonuses
      • a holiday allowance: 8% of annual salary
      • transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
      • 200 vacation hours
      • collective health insurance at discounted rates
      • “Employee Car Program”: discounts on new or used Daimler brand cars
      • lucrative relocation package. If applicable, you will also be reimbursed for the first arrival, housing fee & moving costs.
      • Social Activities: It is ensured that you also have fun with your co-drivers after work. The internal company Social Club frequently organizes events and activities like sports, language courses, cooking workshops, dance courses & Friday night drinks

      Working Conditions:
      This position is on a fulltime base (40h per week) in a 24 hours shift pattern.
      Shift allowance:
       
      Monday - Friday     20h00 – 22h00         25%
      Monday - Friday     22h00 – 07h00         50%
      Saturday                                                  50%
      Sunday                                                    100%
       
      We provide an extensive 4 weeks initial training and a follow up buddy program.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

      To data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.

      Apply now

      Apply now

    • Technical Service Representative I - CMS (French & English)

      02.10.2020

      Recruiter

      Mrs. Sandra Besseling-Nies
      sandra.besseling_nies@daimler.com

      Company Information

      Mercedes me is a modern, exciting new brand which links customers to their Mercedes-Benz and Smart vehicles in an intelligently connected world…and it’s expanding rapidly!
       
      As a Technical Service Representative I you will be the 1st point of contact to our customers (B2C & B2B) and act as a subject-matter expert by supporting users with process knowledge and case specific routing, as well as participating in the development of current business and the setup of future services.

      Do you want to know more?
       
      Connected Mobility Services merges the digital and technical world with our passion for delighting our customers. We dedicate our services to always find customer centric solutions that not only exceed our customers’ expectations but delight them with our knowledge and support during the process. One of the main pillars of these services is Mercedes me connect.
       
      Mercedes me connect combines numerous connectivity services from Mercedes-Benz. Using dedicated Apps and websites, these services enable customers to connect with their vehicle at any time and from anywhere. Smartphones, tablets or PC’s can be used to locate their vehicle, remotely operate specific functions, as well as manage vehicle maintenance and user accounts.

      We also invest in the future of mobility. Car2Go and VAN2SHARE pioneer the realm of innovative mobility services. Along with many other smartphone based mobility concepts such as smart ready to drop, we optimize the use of existing transportation infrastructure and develop flexible and ecofriendly mobility solutions of the future.

      These are just some of the digital services Mercedes-Benz currently provides. With our continued expansion, many more customers are experiencing the benefits of this technology. The latest Pro Connect and Connect Business services from Mercedes-Benz, ensures van owners and fleet customers can monitor their vehicles too. Smart customers are also catered for with the new Smart Control App.

      Here you can check more information about Connected Mobility Services:

      www.daimler.com/products/services/mobility-services
      www.mercedes.me
      www.mercedes-benz.com

      Function Description

      How exactly will you operate? By…

      • accepting incoming support requests, incidents and problems
      • identifying weaknesses in our processes or tools and create awareness
      • registering all activities in the ticketing tool
      • troubleshooting minor training issues on the phone
      • identifying problems that can affect our processes and escalating them accordingly
      • resolving reported issues according to pre-defined use cases
      • reporting undefined issues to higher level

      Job Requirements

      You can become a Technical Service Representative if you:

      • have any affinity within IT/Telematics or are someone who has always been interested in “the internet of things”.
      • possess excellent communication skills (B2C and B2B)
      • have excellent skills in both Fench and English (both written and spoken)
      • are able to identify, analyse and resolve problems over the phone with involved partners
      • can handle interaction between tools and support systems

      Compensation


      When maintenance is needed…
      In your garage there are various boxes on multiple shelves, filled with all required tools to enhance your performance day by day.
      These boxes contain:

      • an attractive pay
      • a competitive performance based salary growth
      • result oriented bonuses
      • a holiday allowance: 8% of annual salary
      • transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
      • 200 vacation hours
      • collective health insurance at discounted rates
      • “Employee Car Program”: discounts on new or used Daimler brand cars
      • lucrative relocation package. If applicable, you will also be reimbursed for the first arrival, housing fee & moving costs.
      • Social Activities: It is ensured that you also have fun with your co-drivers after work. The internal company Social Club frequently organizes events and activities like sports, language courses, cooking workshops, dance courses & Friday night drinks

      Working Conditions:
      This position is on a fulltime base (40h per week) in a 24 hours shift pattern.
      Shift allowance:
       
      Monday - Friday     20h00 – 22h00         25%
      Monday - Friday     22h00 – 07h00         50%
      Saturday                                                  50%
      Sunday                                                    100%

      We provide an extensive 4 weeks initial training and a follow up buddy program.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

      To data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.

      Apply now

      Apply now

    • Technical Service Representative I - CMS (Hungarian & English)

      02.10.2020

      Recruiter

      Mrs. Sandra Besseling-Nies
      sandra.besseling_nies@daimler.com

      Company Information

      Mercedes me is a modern, exciting new brand which links customers to their Mercedes-Benz and Smart vehicles in an intelligently connected world…and it’s expanding rapidly!
       
      As a Technical Service Representative I you will be the 1st point of contact to our customers (B2C & B2B) and act as a subject-matter expert by supporting users with process knowledge and case specific routing, as well as participating in the development of current business and the setup of future services.

      Do you want to know more?
       
      Connected Mobility Services merges the digital and technical world with our passion for delighting our customers. We dedicate our services to always find customer centric solutions that not only exceed our customers’ expectations but delight them with our knowledge and support during the process. One of the main pillars of these services is Mercedes me connect.
       
      Mercedes me connect combines numerous connectivity services from Mercedes-Benz. Using dedicated Apps and websites, these services enable customers to connect with their vehicle at any time and from anywhere. Smartphones, tablets or PC’s can be used to locate their vehicle, remotely operate specific functions, as well as manage vehicle maintenance and user accounts.

      We also invest in the future of mobility. Car2Go and VAN2SHARE pioneer the realm of innovative mobility services. Along with many other smartphone based mobility concepts such as smart ready to drop, we optimize the use of existing transportation infrastructure and develop flexible and ecofriendly mobility solutions of the future.

      These are just some of the digital services Mercedes-Benz currently provides. With our continued expansion, many more customers are experiencing the benefits of this technology. The latest Pro Connect and Connect Business services from Mercedes-Benz, ensures van owners and fleet customers can monitor their vehicles too. Smart customers are also catered for with the new Smart Control App.

      Here you can check more information about Connected Mobility Services:

      www.daimler.com/products/services/mobility-services
      www.mercedes.me
      www.mercedes-benz.com

      Function Description

      How exactly will you operate? By…

      • accepting incoming support requests, incidents and problems
      • identifying weaknesses in our processes or tools and create awareness
      • registering all activities in the ticketing tool
      • troubleshooting minor training issues on the phone
      • identifying problems that can affect our processes and escalating them accordingly
      • resolving reported issues according to pre-defined use cases
      • reporting undefined issues to higher level

      Job Requirements

      You can become a Technical Service Representative if you:

      • have any affinity within IT/Telematics or are someone who has always been interested in “the internet of things”.
      • possess excellent communication skills (B2C and B2B)
      • have excellent skills in both Hungarian and English (both written and spoken)
      • are able to identify, analyse and resolve problems over the phone with involved partners
      • can handle interaction between tools and support systems

      Compensation

      When maintenance is needed…
      In your garage there are various boxes on multiple shelves, filled with all required tools to enhance your performance day by day.
      These boxes contain:

      • an attractive pay
      • a competitive performance based salary growth
      • result oriented bonuses
      • a holiday allowance: 8% of annual salary
      • transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
      • 200 vacation hours
      • collective health insurance at discounted rates
      • “Employee Car Program”: discounts on new or used Daimler brand cars
      • lucrative relocation package. If applicable, you will also be reimbursed for the first arrival, housing fee & moving costs.
      • Social Activities: It is ensured that you also have fun with your co-drivers after work. The internal company Social Club frequently organizes events and activities like sports, language courses, cooking workshops, dance courses & Friday night drinks

      Working Conditions:
      This position is on a fulltime base (40h per week) in a 24 hours shift pattern.
      Shift allowance:
       
      Monday - Friday     20h00 – 22h00         25%
      Monday - Friday     22h00 – 07h00         50%
      Saturday                                                  50%
      Sunday                                                    100%
       
      We provide an extensive 4 weeks initial training and a follow up buddy program.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

      To data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.

      Apply now

      Apply now

    • Technical Service Representative I - CMS (Italian & English)

      02.10.2020

      Recruiter

      Mrs. Sandra Besseling-Nies
      sandra.besseling_nies@daimler.com

      Company Information

      Mercedes me is a modern, exciting new brand which links customers to their Mercedes-Benz and Smart vehicles in an intelligently connected world…and it’s expanding rapidly!
       
      As a Technical Service Representative I you will be the 1st point of contact to our customers (B2C & B2B) and act as a subject-matter expert by supporting users with process knowledge and case specific routing, as well as participating in the development of current business and the setup of future services.

      Do you want to know more?
       
      Connected Mobility Services merges the digital and technical world with our passion for delighting our customers. We dedicate our services to always find customer centric solutions that not only exceed our customers’ expectations but delight them with our knowledge and support during the process. One of the main pillars of these services is Mercedes me connect.
       
      Mercedes me connect combines numerous connectivity services from Mercedes-Benz. Using dedicated Apps and websites, these services enable customers to connect with their vehicle at any time and from anywhere. Smartphones, tablets or PC’s can be used to locate their vehicle, remotely operate specific functions, as well as manage vehicle maintenance and user accounts.

      We also invest in the future of mobility. Car2Go and VAN2SHARE pioneer the realm of innovative mobility services. Along with many other smartphone based mobility concepts such as smart ready to drop, we optimize the use of existing transportation infrastructure and develop flexible and ecofriendly mobility solutions of the future.

      These are just some of the digital services Mercedes-Benz currently provides. With our continued expansion, many more customers are experiencing the benefits of this technology. The latest Pro Connect and Connect Business services from Mercedes-Benz, ensures van owners and fleet customers can monitor their vehicles too. Smart customers are also catered for with the new Smart Control App.

      Here you can check more information about Connected Mobility Services:

      www.daimler.com/products/services/mobility-services
      www.mercedes.me
      www.mercedes-benz.com

      Function Description

      How exactly will you operate? By…

      • accepting incoming support requests, incidents and problems
      • identifying weaknesses in our processes or tools and create awareness
      • registering all activities in the ticketing tool
      • troubleshooting minor training issues on the phone
      • identifying problems that can affect our processes and escalating them accordingly
      • resolving reported issues according to pre-defined use cases
      • reporting undefined issues to higher level

      Job Requirements

      You can become a Technical Service Representative if you:

      • have any affinity within IT/Telematics or are someone who has always been interested in “the internet of things”.
      • possess excellent communication skills (B2C and B2B)
      • have excellent skills in both Italian and English (both written and spoken)
      • are able to identify, analyse and resolve problems over the phone with involved partners
      • can handle interaction between tools and support systems

      Compensation

      When maintenance is needed…
      In your garage there are various boxes on multiple shelves, filled with all required tools to enhance your performance day by day.
      These boxes contain:

      • an attractive pay
      • a competitive performance based salary growth
      • result oriented bonuses
      • a holiday allowance: 8% of annual salary
      • transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
      • 200 vacation hours
      • collective health insurance at discounted rates
      • “Employee Car Program”: discounts on new or used Daimler brand cars
      • lucrative relocation package. If applicable, you will also be reimbursed for the first arrival, housing fee & moving costs.
      • Social Activities: It is ensured that you also have fun with your co-drivers after work. The internal company Social Club frequently organizes events and activities like sports, language courses, cooking workshops, dance courses & Friday night drinks

      Working Conditions:
      This position is on a fulltime base (40h per week) in a 24 hours shift pattern.
      Shift allowance:
       
      Monday - Friday     20h00 – 22h00         25%
      Monday - Friday     22h00 – 07h00         50%
      Saturday                                                  50%
      Sunday                                                    100%
       
      We provide an extensive 4 weeks initial training and a follow up buddy program.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

      To data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.

      Apply now

      Apply now

    • Technical Service Representative I - CMS (Dutch & English)

      02.10.2020

      Recruiter

      Mrs. Sandra Besseling-Nies
      sandra.besseling_nies@daimler.com

      Company Information

      Mercedes me is a modern, exciting new brand which links customers to their Mercedes-Benz and Smart vehicles in an intelligently connected world…and it’s expanding rapidly!
       
      As a Technical Service Representative I you will be the 1st point of contact to our customers (B2C & B2B) and act as a subject-matter expert by supporting users with process knowledge and case specific routing, as well as participating in the development of current business and the setup of future services.

      Do you want to know more?
       
      Connected Mobility Services merges the digital and technical world with our passion for delighting our customers. We dedicate our services to always find customer centric solutions that not only exceed our customers’ expectations but delight them with our knowledge and support during the process. One of the main pillars of these services is Mercedes me connect.
       
      Mercedes me connect combines numerous connectivity services from Mercedes-Benz. Using dedicated Apps and websites, these services enable customers to connect with their vehicle at any time and from anywhere. Smartphones, tablets or PC’s can be used to locate their vehicle, remotely operate specific functions, as well as manage vehicle maintenance and user accounts.

      We also invest in the future of mobility. Car2Go and VAN2SHARE pioneer the realm of innovative mobility services. Along with many other smartphone based mobility concepts such as smart ready to drop, we optimize the use of existing transportation infrastructure and develop flexible and ecofriendly mobility solutions of the future.

      These are just some of the digital services Mercedes-Benz currently provides. With our continued expansion, many more customers are experiencing the benefits of this technology. The latest Pro Connect and Connect Business services from Mercedes-Benz, ensures van owners and fleet customers can monitor their vehicles too. Smart customers are also catered for with the new Smart Control App.

      Here you can check more information about Connected Mobility Services:

      www.daimler.com/products/services/mobility-services
      www.mercedes.me
      www.mercedes-benz.com

      Function Description

      How exactly will you operate? By…

      • accepting incoming support requests, incidents and problems
      • identifying weaknesses in our processes or tools and create awareness
      • registering all activities in the ticketing tool
      • troubleshooting minor training issues on the phone
      • identifying problems that can affect our processes and escalating them accordingly
      • resolving reported issues according to pre-defined use cases
      • reporting undefined issues to higher level

      Job Requirements

      You can become a Technical Service Representative if you:

      • have any affinity within IT/Telematics or are someone who has always been interested in “the internet of things”.
      • possess excellent communication skills (B2C and B2B)
      • have excellent skills in both Dutch and English (both written and spoken)
      • are able to identify, analyse and resolve problems over the phone with involved partners
      • can handle interaction between tools and support systems

      Compensation

      When maintenance is needed…
      In your garage there are various boxes on multiple shelves, filled with all required tools to enhance your performance day by day.
      These boxes contain:

      • an attractive pay
      • a competitive performance based salary growth
      • result oriented bonuses
      • a holiday allowance: 8% of annual salary
      • transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
      • 200 vacation hours
      • collective health insurance at discounted rates
      • “Employee Car Program”: discounts on new or used Daimler brand cars
      • lucrative relocation package. If applicable, you will also be reimbursed for the first arrival, housing fee & moving costs.
      • Social Activities: It is ensured that you also have fun with your co-drivers after work. The internal company Social Club frequently organizes events and activities like sports, language courses, cooking workshops, dance courses & Friday night drinks

      Working Conditions:
      This position is on a fulltime base (40h per week) in a 24 hours shift pattern.
      Shift allowance:
       
      Monday - Friday     20h00 – 22h00         25%
      Monday - Friday     22h00 – 07h00         50%
      Saturday                                                  50%
      Sunday                                                    100%
       
      We provide an extensive 4 weeks initial training and a follow up buddy program.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

      To data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.

      Apply now

      Apply now

    • Logistic Service Representative _Dealer Parts Support (German) | Logistic Center Germany

      15.10.2020

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The Mercedes-Benz Customer Assistance Center Maastricht with the Retail Service department is the global escalation entity for parts in the Mercedes-Benz logistics chain. The supported entities consist of the Mercedes-Benz local headquarters, general distributors and logistic centers. Furthermore, the Specialist’s role is to liaise with internal and external partners for resolving complex issues.

      The logistic Service Representative acts within a high level logistics department with specialist tasks. Reports directly to the Operations Manager and her/his field of responsibility covers the support and handling/dealing with cases of Daimler customers as 1st level and/or requests/incidents of Daimler retail network, Daimler Head Quarter, Market Performance Centers (MPC’s) and customers outside the service network.

      Tasks & responsibilities:

      • Resolve escalations on several levels and priorities, (back) order management, reverse and return logistics related issues for all Mercedes-Benz business units (passenger cars, vans and trucks);
      • Appropriate usage of available resources and documentation of business related activities in relevant system (eg. ticketing system);
      • Analyze and investigate logistic issues using own knowledge, computer applications, databases with other Daimler entities and external partners;
      • Assess requirement to involve Technical Specialists and/or Management and delegate / escalate according to process when required. Ensure correct activity documentation and routing of delegation via the appropriate systems;
      • Ensure complete, accurate documentation of all related issues like fast lane, shortage escalation and shortage request handling, according to specific data requirements of each request, in order to facilitate the case handling and to provide other parties involved with the relevant information;
      • Continuously monitor assigned/open cases to ensure timely investigation and response to support requests and departmental reporting commitments to Daimler internal partners;
      • Ensure continuous update of own information and relevant knowledge regarding supported products, tools, Daimler processes and information systems. Ensure changes to service-relevant MBCAC operational procedures are incorporated in own work;
      • Special case, order management & proactive case  handling related to bottleneck parts including all relevant requirements;
      • Special manual order handling national and international e.g Referral;
      • Plan, develop and execute Retail trainings in terms of Critical Parts Topics;
      • Communicate directly with the retail in terms of bottleneck requirements, -escalations and Fast Lane;
      • Excellent management skills to handle cases based on the escalation level (end to end) to find the best solution for the customer;
      • Excellent communication skills will be required to solve issues directly with the retailers by phone, email, workflow and systems.

      Job Requirements

      • Acts as a “brand ambassador” with a strong customer focus;
      • Warehouse Management Systems and SAP);
      • Open-minded to a diversity of cultures;
      • Handling escalations in combination with regular workload without detriment to own stress level;
      • Effective communication skills with coworkers and customers;
      • Creativity when handling problems independently;
      • Excellent tracking skills and analytical attitude towards work;
      • Strong time management, accountability and organizational skills;
      • Excellent knowledge of principles and processes for providing customer and personal services;
      • Strong stress management skills;
      • Strongly oriented to Customer’s Satisfaction, both B2B and B2C;
      • Integrity, client focus and going the extra mile to bring valuable solutions;
      • High communication skills in crucial conversations;
      • Near Native German language skills, written and spoken;
      • Fluency in English (corporate language);
      • Experience in customer support / problem solving business processes

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Employee Car Program: discount on new or used Daimler brand cars 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or free public transport  or contribution to fuel costs
      • A “tailor made” individual development plan

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

      Due to data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.

      Apply now

      Apply now

    • Customer Service Representative (French/English) Location: Maastricht, NL

      23.10.2020

      Recruiter

      Mrs. Cicely Nitsche
      cicely.nitsche@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      Roadside Assistance
      Customers experiencing a vehicle breakdown can contact the Service 24 Hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Our Customer Service Representatives answer incoming calls from customers requiring assistance. Details are collected and entered into a crm system. In case the problem can’t be solved by telephone, the Customer Service Representative contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.
       

      Job Requirements

      • Native level of French, both written and spoken
      • Excellent understanding of customer satisfaction
      • Fluency in English (company language)
      • Ability to work in structures, to prioritize, analyze and coordinate your day to day business
      • Empathy and negotiation skills
      • Strong analytical skills
      • Open-minded to a diversity of cultures
      • Computer literacy
      • Willing to work in shifts (and earn extra shift allowance)

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      • Definite contract for 1 year, with option to permanent contract afterwards
      • An extensive initial training of up to 4 months
      • A “tailor made” individual development plan
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary
      • Competitive performance based salary growth
      • Result oriented bonuses
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
      • Collective health insurance at discounted rates
      • Pension plan

      Contact Info

      Please use the “apply” button to upload your CV (in English) and Letter of Motivation for this role (in French) and any other documentation that adds value to your application. 
      Please follow this application process as mentioned in the vacancy text, since for privacy reasons we cannot accept your application by email.

      Apply now

      Apply now

    • Customer Service Representative (French/English) Location: Maastricht, NL

      23.10.2020

      Recruiter

      Mrs. Elisa Joly
      elisa.joly@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      Customer Service Department
      The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

      Do you enjoy building up a relationship with clients and do you have perfect writing skills? 
      Do you enjoy providing immediate assistance to customers and being part of a dynamic environment? Are you flexible enough to work in shifts? Stop reading and apply directly to become a part of our team!

      Job Requirements

      • Native level of French, both written and spoken
      • Excellent understanding of customer satisfaction
      • Fluency in English (company language)
      • Ability to work in structures, to prioritize, analyze and coordinate your day to day business
      • Empathy and negotiation skills
      • Strong analytical skills
      • Open-minded to a diversity of cultures
      • Computer literacy
      • Act as our Brand ambassador

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      • Definite contract for 1 year, with option to permanent contract afterwards
      • An extensive initial training of up to 4 months
      • A “tailor made” individual development plan
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary
      • Competitive performance based salary growth
      • Result oriented bonuses
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
      • Collective health insurance at discounted rates
      • Pension plan

      Contact Info

      Please use the “apply” button to upload your CV (in English) and Letter of Motivation for this role (in French) and any other documentation that adds value to your application. 
      Please follow this application process as mentioned in the vacancy text, since for privacy reasons we cannot accept your application by email.

      Apply now

      Apply now

    • Technical Service Representative - B2B (German/French)

      05.11.2020

      Recruiter

      Mrs. Cicely Nitsche
      cicely.nitsche@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      As part of Retail Service, B2B Connect is the first point of contact for delivering worldwide assistance to ISPs (independent workshops)  and other external entities using  applications, diagnostic equipment and software supplied by Daimler’s aftersales division, Global Service and Parts (GSP/O).

      Tasks and responsibilities of the B2B connect team are:

      • Handle incoming work (email, tickets) from Retail customers and respond to the queries in a timely and professional manner.
      • Analyze and investigate issues making use of acquired knowledge and available tools.
      • Provide information and assistance with regards to B2B Connect Portal Functions (Web applications), investigate problems related to the dispatch of cases and system errors, etc.
      • Accurately document work related activities in the relevant ticketing system according to established policies and procedures.
      • If necessary, coordinate with internal stakeholders to resolve complex enquiries and complaints about supported products.
      • Ensure all areas of personal responsibility are handled promptly, accurately, and with outstanding customer service.
      • Whether required, perform other duties and responsibilities as assigned.

      Job Requirements

      • For this position, we are looking for somebody with an excellent level in German and French and a very good level in English (corporate language).
      • Our ideal candidate is willing to be our Brand Ambassador. He/she is highly perceptive, customer focused and is able to understand and manage customer expectations.
      • Good communication (B2B) skills are essential, both written and verbal.
      • Due to the nature of our business the candidate needs to have a good understanding of, and strong affinity with computers (Windows ® applications, web browsers etc.), as well as installation of software and configurations of networks. Some interest in, and basic knowledge of automotive technology and Daimler Aftersales Applications is an advantage.
      • Superior analytical skills, ability to anticipate upcoming issues and find solutions, pro-activeness and ability to work independently are key requirements.
      • Our fast moving and dynamic environment requires flexibility and ability to work according to established processes, guidelines and policies without detriment for own stress.
      • As we believe in the strength of doing things together, teamwork is an essential part of our daily business. Therefore, we aim for candidates with an enthusiastic and inspiring personality.
      If you identify yourself with this profile and would like to be part of our successful team, don’t hesitate to apply for the position!

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary: 

      • Definite contract for 1 year, with option to permanent contract afterwards
      • Working hours: Monday-Friday dayshifts
      • Lucrative relocation package. If applicable, you will be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or; free public transport or contribution to fuel costs
      • A “tailor made” individual development plan

      Contact Info

       
      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

      Due to data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.
       

      Apply now

      Apply now

    • Technical Service Representative I- Portal (French & Italian/Dutch)

      05.11.2020

      Recruiter

      Mrs. Cicely Nitsche
      cicely.nitsche@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      What is XENTRY Portal? XENTRY Portal (xentry.daimler.com) is a comprehensive platform that supports the retailers during the entire workshop process. It bundles the most relevant After-Sales applications and makes them available with Single Sign-On to allow quick access to all vehicle-relevant data for all divisions.
      Who do we support? Service advisors and Parts specialists in the workshops and XENTRY Portal users in the MOCs (Market Operation Centers). We provide global support in 10 languages (English, German, Dutch, French, Portuguese, Italian, Spanish, Chinese, Polish and Japanese).
      Tasks and responsibilities of the XENTRY Portal Support are:
      • Handle incoming work (e-mails, tickets) from B2B customers and respond to the queries in a timely and professional manner.
      • Analyze and investigate reported issues with XENTRY Portal, making use of acquired knowledge and available tools.
      • Provide information and assistance concerning XENTRY Portal functions and investigate problems related to system errors.
      • Accurately document work-related activities in the relevant ticketing system according to established process.
      • If necessary, coordinate with internal stakeholders to resolve complex enquiries and complaints about supported products.
      • Ensure all areas of personal responsibility are handled promptly, accurately, and with outstanding customer service.
      • Perform other duties and responsibilities, when required.

      Job Requirements

      • For this position, we are looking for somebody with an excellent level in French and Italian / Dutch and a fluent level in English (corporate language).
      • Our ideal candidate is willing to be our Brand Ambassador. He/she is highly perceptive, customer focused and is able to understand and manage customer expectations.
      • Good communication (B2B) skills are essential, both written and verbal.
      • Due to the nature of our business the candidate needs to have a good understanding of, and strong affinity with computers (Windows ® applications, web browsers etc.), as well as installation of software and configurations of networks. Some interest in, and basic knowledge of automotive technology and Daimler Aftersales Applications is an advantage.
      • Superior analytical skills, ability to anticipate upcoming issues and find solutions, pro-activeness and ability to work independently are key requirements.
      • Our fast moving and dynamic environment requires flexibility and ability to work according to established processes, guidelines and policies without detriment for own stress.
      • As we believe in the strength of doing things together, teamwork is an essential part of our daily business. Therefore, we aim for candidates with an enthusiastic and inspiring personality.
      If you identify yourself with this profile and would like to be part of our successful team, don’t hesitate to apply for the position!

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary: 
      • Definite contract for 1 year, with option to permanent contract afterwards
      • Working hours: Monday-Friday dayshifts
      • Lucrative relocation package. If applicable, you will be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or; free public transport or contribution to fuel costs
      • A “tailor made” individual development plan

      Contact Info

       
      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

      Due to data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.
       

      Apply now

      Apply now

    • Technical Specialist - XENTRY B2B Connect + API Support

      05.11.2020

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      XENTRY Support is the first point of contact for delivering worldwide support for Aftersales equipment, Diagnostic hardware, applications, software, including administration of access rights, licences etc. The supported entities consist of the Mercedes-Benz retail organisation, local headquarters, internal and external customers. Furthermore, the agent’s role is to liaise with internal/external stakeholders for resolving existing issues.
      Escalations are dealt with internally or delegation to Daimler’s after sales division.
      B2B Connect/UMAS Support & API Support are new business supporting Independent Service Providers ( Non Daimler entities) and external developers, using Daimelr sofware and applications.
       
      Tasks and Responsibilities:

      • Resolve incoming support requests, incidents and problems in the required languages.
      • Appropriate usage of available resources and documentation of business related activities in relevant system (e.g. ticketing system)
      • Identify and escalate complex issues were necessary
      • Proactively and continuously monitor workload to ensure timely investigation and response to support requests
      • Proactively identify, analyse and resolve or escalate problems and situations applying personal expertise and accrued knowledge
      • Provide feedback to business partner influencing product specification and policy
      • Signal process change requirements to the relevant stakeholders and business partners
      • Build and maintain up to date knowledge of supported businesses

      Job Requirements

      • Advanced communication skills (B2B)
      • Proficient knowledge of English; knowledge of German or another supported language is an advantage
      • Ability to coach and train new colleagues and work independently 
      • Advanced skills in customer support and problem solving
      • Ability to collect and analyze information, problem-solve, and make decisions
      • Advanced affinity with IT -Computer literate (MS Windows Office)
      • Ability to identify trends andincidents and sets priorities accordingly
      • Strong identification with the Daimler organization
      • Advanced  knowledge of products, systems and processes for XENTRY Support
      • Proficient understanding of relationships between internal and external processes
      • Advanced knowledge of interactions between tools and support systems
      • Ability to handle advanced tasks in combination with regular workload without detriment to own stress level
      • Strong identification with the Organization and “brand ambassador” mindset
      • Strong personal motivation on driving customer focus amongst MBCAC and Daimler colleagues
      • Ability to function as quality gate between XENTRY Support and Daimler HQ
      • Ability to create partnerships between XENTRY Support and stakeholders at Daimler HQ

      Compensation

      If you identify yourself with this profile and would like to be part of our successful team, don’t hesitate to apply for the position!

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:                                             

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Employee Car Program: discount on new or used Daimler brand cars 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
      • A “tailor made” individual development plan

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

      Due to data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.

      Apply now

      Apply now

    • WFM Forecasting Analyst

      07.11.2020

      Recruiter

      Mrs. Cicely Nitsche
      cicely.nitsche@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. Forty two  different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level.
      Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customers mobility guarantee availability 24 hours a day, 365 days a year.

      Function Description

       
      Place in the organisation:
      We are looking for a WFM Forecasting Analyst to support our Workforce Management Team.

      Main tasks and responsibilities:
      • Develop and maintain the forecasting models (operational forecasts) at multiple levels of aggregation.
      • Review historical trends, research drivers, prepare forecast data, develop statistical forecast models, and evaluate forecast results.
      • Coordinate cross-functional research activities to reconcile significant variances and refine the forecast model to reflect updated sales and marketing assumptions.
      • Interact with all stakeholders to understand forecast drivers and ensure that current and accurate information is used for forecasts
      • Use and maintain the WFM software as the primary forecasting system tool.
      • Closely coordinate and communicate action plans within the other areas of WFM and operations.
      • Ensure resource planning is sufficient to meet service level targets and performance goals.
      • Analysis of reports including process dashboards & initiate appropriate action plans
       

      Job Requirements

      Our new colleague:

      • Has a Higher Vocational degree
      • Understands the puzzle of workforce management like no other through at least 3 years experience in a comparable or similar role
      • Preferably has experience within WFM in a customer service environment (forecasts, trend analysis and planning) and presenting reports and recommendations stakeholders on different levels
      • Has Strong analytical, organizational, decision making and presentation skills
      • Knows how to develop and maintain cross-functional relationships, by having strong interpersonal skills
      • Has knowledge of and experience with call flow technologies and strategies
      • Has knowledge of analysis methods and techniques, and tooling (Excel, Analytics tools, Access, SQL)
      • Has advanced Knowledge in MS Excel and having a solid background in all MS Office products
      • Is fluent in English, written and verbally, an additional European language is an asset
      • Is a strong communicator and a team player
      • Organizes their work and is stress resistant

      Compensation

      You will join a multicultural, innovative and informal international working environment with interesting conditions, both primary and secondary.

      Furthermore, a collective health insurance at discounted rates, development opportunities, a result-oriented bonus (variable payment) and a non-contributory pension plan are just some of the secondary benefits of working with us.
       
      In addition, we offer a comprehensive relocation package (if applicable).

      Contact Info

      Does this role fit your expectations for a new challenge with Mercedes-Benz Customer Assistance Center, then please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application. You can respond to the vacancy until 22 January 2021.

      For more information about this vacancy please contact Cicely Nitsche via
      cicely.nitsche@daimler.com



       

      Apply now

      Apply now

    • Customer Service Representative Italian Mercedes-Benz Customer Assistance Center Maastricht

      11.11.2020

      Recruiter

      Mrs. Manon Gosler
      manon.gosler-bongaerts@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht< The Netherlands, we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world.
      Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance.
      Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      What are your tasks?

      The Customer Service department serves all European customers and prospective customers by handling all enquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All enquiries and complaints are handled by telephone, mail, fax or e-mail. 
      You are responsible for after-sales service issues, technical and product topics and general company related inquiries.
      As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge. Multi-tasking is not a problem and you are a team player.

      Job Requirements

      Who are you?

      • Work experience in call center environment and/or customer service
      • Higher vocational education
      • Native level of Italian spoken and written
      • Good knowledge of English (company language)
      • Advanced negotiation skills
      • Strong focus on customer satisfaction
      • Adding cultural and qualitative value to service
      • Knowledge of Italian geography
      • Good understanding of customer satisfaction
      • Team player
      • Open-minded to a diversity of cultures
      • Ability to prioritize, analyse, plan and coordinate on high volume.

      Compensation

      The role is for 40 hours a week, Monday to Friday.

      Learning
      You aren’t expected to know everything when you get here. That’s why we start with three weeks of training for all employees for the relevant systems and processes. All we ask in return is that you take the time to learn and develop your skills as best you can. After this three weeks of training, you will have a buddy at the market who will train you  on the markt specific procedures and the communication standards. 

      Extra Benefits (Employment Conditions)

      • Don’t worry if the purse strings are a little tight! We offer an excellent relocation package which takes care of your initial travel and accommodation expenses for the first six weeks. Three weeks of training is, of course, paid for.
      • It’s important to be somewhere you feel you can grow! We offer opportunities that enable you to get support and development.
      • The initial salary for this Customer Representative is € 2264 gross/month, 40 hours a week Monday-Friday.
      • Collective health insurance at discounted rates, self-development opportunities, company  bonus (variable payment) and a non contributory pension plan are just some of the secondary benefits of working with us.

      Location
      Maastricht is a charming city in the south of the Netherlands - the very heart of Europe. It embodies elegance, class and culture as well as boasting a perfect destination for travelling to other areas of the continent.
      Due to its location, Maastricht is a melting-pot of different nationalities creating a vibrant, multi-lingual community in which it’s easy to feel at home. 
       

      Contact Info

      Does all of this sound appealing to you? If so, we want to hear from you. What are you waiting for?  Please use the apply button to upload your CV and motivation letter in English. When applying, we ask you to do an online test, a first opportunity to show us your skills. 

      For data privacy reasons we do not handle any applications sent by email.
      If you have any questions, please contact Manon Gosler by email: manon.gosler-bongaerts@daimler.com

      Apply now

      Apply now

    • Technical Specialist_ XSF Support (German & English)

      16.11.2020

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      he Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      XENTRY Support & Feedback (XSF) is a web based ticket management system used for reporting topics related to the after sales platforms and applications. This system is utilized within GSP (Global Service & Parts) and other related departments involved in After-Sales support processes within Daimler AG worldwide. The supported entities consist of the Mercedes-Benz retail organizations, local headquarters, internal & external customers.
      Due to expansion of the scope of support and responsibilities of the team, we are currently looking for a strongly motivated colleague for the position of Technical Specialist II.
       
      Administrative Tasks

        • Active support with introduction of XSF Releases and updates, including testing activities. 
        • Proof reading and correction of English texts for release documentation and general communication to users. Ensure understandability of documentation. 
        • Maintenance and update of XSF documentation. 
        • Manage continual improvement of processes including documentation and communication. 
        • Preparation and maintenance of training documentation and manuals. 
        • Structural maintenance of XSF distributor lists.
        • Coordination of reporting activities and analysis of data
      Organizational tasks & responsibilities
        • Function as a direct contact partner for internal & external stakeholders (e.g. IT suppliers), Management and Product Owners for all topics concerning mailboxes/routing structures in XSF. 
        • Regular & structural communication with GSP/ORS - XSF Product Management including participation in relevant meetings. 
        • Consultancy role in regards to evaluation of efforts and cost related to implementation of appropriate routing models, including development, presentation of concept proposals and product development. 
        • Assess complexity of inquiries, security-relevant aspects such as data protection, dealing with external entities etc.
        • Responsible for on-time provision of support in line with defined requirements, including coordination of 1st level colleagues in the CAC.
        • Support coordination of field/pilot tests and approval of new and/or changed Mailboxes/routings with support colleagues in the CAC, in cooperation with the XSF-Product Manager (including involvement of the relevant departments).
        • Analysis of routing problems/occurring errors, including coordination of content and timelines for error correction in cooperation and with involvement of internal/external stakeholders including set up and execution of relevant communication activities.
        • Identification of needs for action, including development of solutions and involvement of responsible stakeholders. Monitoring of the effectiveness of the introduced measures.
        • Dependably react on demand for delivery from relevant departments including, if necessary, initiation and coordination of escalations (e.g. to Manager of the department or project manager).

      Job Requirements

      • Advanced communication skills (B2B)
      • Native/near native in German (oral and written)
      • Proficient knowledge of the English language (oral and written)
      • Independent, self-steering and solution-oriented
      • Conceptual way of working
      • Advanced skills in customer support and problem solving
      • Ability to collect, analyze/process information and make decisions
      • Advanced affinity with IT - Computer literate (MS Windows Office)
      • Ability to identify trends and incidents and sets priorities accordingly
      • Advanced  knowledge of products, systems and processes for XENTRY Support & Feedback
      • Proficient understanding of relationships between internal and external processes
      • Advanced knowledge of interactions between tools and support systems
      • Ability to handle advanced tasks in combination with regular workload without detriment to own stress level
      • Strong identification with the Organization and “brand ambassador” mindset
      • Strong personal motivation on driving customer focus amongst MBCAC and Daimler colleagues
      • Ability to create and maintain partnerships between XENTRY Support and stakeholders at Daimler HQ

       

      Compensation

      If you identify yourself with this profile and would like to be part of our successful team, don’t hesitate to apply for the position!

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:                                             

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Employee Car Program: discount on new or used Daimler brand cars 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
      • A “tailor made” individual development plan

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

      Due to data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.

      Apply now

      Apply now

    • Operations Manager (Team leader) - French / English

      30.11.2020

      Recruiter

      Mrs. Cicely Nitsche
      cicely.nitsche@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The Operations Manager (Team Leader)  we are looking for will work closely with other Operations Managers and the Service Account Manager in order to maximize and maintain the performance of the French team. You will be responsible for one team of approximately 15 Customer Service Representatives.
       
      Main responsibilities

      • Function as a role model
      • Ensuring an environment based on high performance culture by promoting a mind-set of professional development
      • Ensuring an environment where the Home of the Best principles and our values are lived and enhanced
      • Continuously participating in improvement processes in order to contribute to effectiveness and efficiency within the CAC
      • Actively participate in managing relationships, representing the CAC with stake holders and other parties in alignment with corporate procedures and policies
      • Be responsible to maintain the communication structure in the department in order to ensure alignment on all relevant levels
      • Managing the team and dealing with all relevant aspects (coaching, personal development etc)
      • Manage team and individual targets in alignment with company goals
      • Organize the structure of the team by assigning tasks, rules and responsibilities
      • Identifying the needs of the team and coordinating the fulfillment of these needs (Training, IT, HR, Process Management)
      • Functioning as an intermediary between all supporting departments and the team
      • Monitoring and coaching a team of Customer Service Representatives on the handling of customer contacts and dealing with cases
      • Steering and manage team and individual performances in order to fulfill KPI’s expectations.
      • Checking, and if necessary adjusting, staffing to an efficient level
      • Participating in the resolution of procedural issues and escalations where dealers or other European markets are involved
      • Join and actively work on projects which are required for the development of the department and the company

      Job Requirements

      • HBO working and thinking level
      • Relevant work experience in a similar role and industry
      • French on a native level and excellent English (company language)
      • Strong people management skills
      • Entrepreneurial approach
      • Ability to manage complexity and communicate on different levels
      • Ownership and independent thinking
      • Strategic thinking
      • Ability to set and share clear directions and vision to the team members
      • Ability to manage high pressure and stress
      • Strong focus on self-improvement, analytical thinking and self-reflection
      • Experience with COPC would be an advantage

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      Benefits:

      • A “tailor made” individual development plan
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary
      • Competitive performance based salary growth
      • Result oriented bonuses
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs
      • Employee Car Program: discount on new or used Daimler brand cars
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
      • Collective health insurance at discounted rates
      • Pension plan

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (In English) and any other documentation that adds value to your application. We will only accept applications that are uploaded via our recruitment system.

      For more information about this vacancy please contact Cicely Nitsche via cicely.nitsche@daimler.com
      The closing date for this vacancy is 3 January 2021.

      Apply now

      Apply now

    • Flex - Customer Service Representative Benelux French/Dutch

      04.12.2020

      Recruiter

      Mrs. Celine Put
      celine.vanderput@sdworx.com

      Company Information

      The Mercedes-Benz Customer Assistance Center (CAC) is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      You will be joining the Roadside Assistance team for our Dutch and French-speaking customers in the Benelux region. Customers experiencing a vehicle breakdown can contact our Service 24-hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. As a Customer Service Representative from the roadside assistance team, your main tasks are:

      • answering incoming calls from customers requiring assistance;
      • collating all necessary details and entering them into our computerized system;
      • contacting the nearest dealer who will send out a technician, in case the problem can’t be solved by phone;
      • ensuring the customer is mobile again as quickly as possible.

      Job Requirements

      • Excellent knowledge of Dutch & French;
      • Fluency in English (corporate language);
      • Additional knowledge of German can be an asset, but is not a requirement;
      • Good written and verbal skills;
      • Good understanding of customer satisfaction;
      • Computer literacy;
      • Open-minded to a diversity of cultures;
      • Minimum availability of 15h per week

      Compensation

      Benefits
      • Hourly wage: 11,39 euro gross;
      • Shift allowances on top of your salary, for working at evenings (+25%), nights (+50%), Saturdays (+50%) and Sundays (+100% => double salary!)
      • Yearly holiday allowance: 8,33% of annual gross salary;
      • Competitive performance based salary growth;
      • Pension plan (after 26 weeks of employment);
      • 200 paid vacation hours (based on full time employment).

      Contractual information
      • Interim contract on weekly basis, accoring to Dutch legislation;
      • Flexible shift system Monday-Sunday, with day, evening and weekend shifts .
      • Minimum amount of 15 hours a week (except in case of exams for students);
      • Start date: the first working day of each month.

      Additional benefits
      • An extensive 4-week initial training and a follow-up buddy program subsequently;
      • A major opportunity to work in a growing international company in a young, ambitious, professional and dynamic environment!

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation and any other documentation that adds value to your application

      Apply now

      Apply now

    • Customer Service Representative for Road Side Assistance | German

      14.12.2020

      Recruiter

      Mrs. Sandra Besseling-Nies
      sandra.besseling_nies@daimler.com

      Company Information

      Mercedes-Benz are well recognized as industry leaders in luxury service and high quality products, pushing the meaning of automobile excellence to new boundaries. You can trace the timeline of Mercedes-Benz all the way back to 1885 when Karl Benz invented the first automobile - cementing Mercedes-Benz a place in history. We know what you’re thinking, over 100 years is a long time to be in the business. So what’s our secret? We constantly strive to find ways to balance tradition with innovation. Mercedes-Benz Customer Assistance Center, Maastricht is no exception. For the last 20 years our aim has been to provide the best quality customer service not only in Europe but all around the world. But maintaining these standards would not be possible without all of the talented and motivated colleagues that contribute to the success of our company.  That is why we are always looking for bright new sparks to join us. If that could be you, read on! 

      Function Description

      For our German market we are currently recruiting candidates wanting to work (and if necessary) relocate to the beautiful city of Maastricht.

      Maastricht is a charming city in the south of the Netherlands - the very heart of Europe. It embodies elegance, class and culture as well as boasting a perfect destination for travelling to other areas of the continent. Due to its location, Maastricht is a melting-pot of different nationalities creating a vibrant, multi-lingual community in which it’s easy to feel at home.

      Roadside Assistance
      Customers experiencing a vehicle breakdown can contact the Service 24 Hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Our Customer Service Representatives answer incoming calls from customers requiring immediate assistance. Details are collected and entered into a crm system. In case the problem can’t be solved by telephone, the Customer Service Representative contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.

      Do you enjoy providing immediate assistance to customers and being part of a dynamic environment? Are you flexible enough to work in shifts? Stop reading and apply directly to become a part of our team!

      Working hours
      The shift pattern you will work is based on your own availability, combined with certain requirements within a period of 4 weeks.

      Job Requirements

      • Excellent knowledge of German, both written and spoken
      • Basic level in English (corporate language) and motivation to speak and improve it
      • Excellent understanding of customer satisfaction
      • Ability to work in structures, to prioritize, analyze and coordinate your day to day
      • Empathy and negotiation skills
      • Open-minded to a diversity of cultures
      • Computer literacy
      • Act as our Brand ambassador

      Compensation

      Worried about fitting in? We help you meet other colleagues outside of work via our incredible social club that organizes cool activities such as: language courses, weekly sports activities and cultural events in the city (of course now during Covid this all looks somewhat different, however we still do our best to make sure you can engage with your colleagues).

      What if the purse strings are a little tight? We offer an excellent relocation package which takes care of your initial travel and accommodation expenses for the first two months. One month of training is, of course, also paid for.

      It’s important to be somewhere you feel you can grow! We offer opportunities that enable you to get support and development.

      Contact Info

      Does all of this sound appealing to you? If so, we want to hear from you. What are you waiting for?  Please use the link to apply with your C.V. and motivation letter in German.

      For data privacy reasons we do not handle any applications sent by email.

      Apply now

      Apply now

    • Warranty Claim Assessor Passenger Cars (English & Polish)

      18.12.2020

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      Our department GSP/BWO is responsible for the worldwide warranty and goodwill business for Mercedes-Benz passenger cars including Maybach and smart. 
      Our main target is to ensure that a professional warranty and goodwill process is in place and is being operated by our Retail Network. We maintain high levels of services for our customers and also ensure that an adequate compensation is offered to our retailers. Standard warranty and goodwill claims are operated automatically, more complex high value-claims are carried out manually. Claim assessment is an integral part for budget controlling.


      As the Warranty Claim Assessor you check complex and high-value claims if they meet the current regulations. Furthermore you approve, reduce or reject claims and provide a transparent explanation regarding the decision.

      Task & Responsibilities:

      • Check complex and high-value warranty and goodwill claims if they meet the current regulations
      • Make fair and independent decisions
      • Avoid unjustified warranty and goodwill costs
      • Approve or reject warranty and goodwill claims
      • Provide transparent reasons for decisions via chat to the Retailer
      • Communicate, when necessary, with different countries to align decisions
      • Communicate, when necessary, with the Technical Department to gain clarification of engineering details
      • Operate master data corrections
      • Operate chargebacks concerning audit results

      Job Requirements

      • Educational background as passenger car mechanic and/ or service advisor
      • Experience within a Mercedes-Benz workshop for minimum 3 years is preferred
      • Good knowledge of Mercedes-Benz products, applications, warranty and goodwill processes is a plus
      • Good knowledge of the Daimler guidelines and their applications (EWMR) preferred
      • Fluent level in English and Polish language verbal and written
      • Good knowledge of the automotive terminology in English and Polish
      • Good knowledge of Microsoft Office applications
      • Customer orientated
      • Good communication skills related to markets and retail
      • Interpersonal skills and team-minded thinking
      • Stress resistant
      • Proactively seeks to improve processes

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or free public transport  or contribution to fuel costs
      • A “tailor made” individual development plan

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

      Due to data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.

      Apply now

      Apply now

    • Warranty Claim Assessor Passenger Cars (English)

      18.12.2020

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      Our department GSP/BWO is responsible for the worldwide warranty and goodwill business for Mercedes-Benz passenger cars including Maybach and smart. 
      Our main target is to ensure that a professional warranty and goodwill process is in place and is being operated by our Retail Network. We maintain high levels of services for our customers and also ensure that an adequate compensation is offered to our retailers. Standard warranty and goodwill claims are operated automatically, more complex high value-claims are carried out manually. Claim assessment is an integral part for budget controlling.


      As the Warranty Claim Assessor you check complex and high-value claims if they meet the current regulations. Furthermore you approve, reduce or reject claims and provide a transparent explanation regarding the decision.

      Task & Responsibilities:

      • Check complex and high-value warranty and goodwill claims if they meet the current regulations
      • Make fair and independent decisions
      • Avoid unjustified warranty and goodwill costs
      • Approve or reject warranty and goodwill claims
      • Provide transparent reasons for decisions via chat to the Retailer
      • Communicate, when necessary, with different countries to align decisions
      • Communicate, when necessary, with the Technical Department to gain clarification of engineering details
      • Operate master data corrections
      • Operate chargebacks concerning audit results

      Job Requirements

      • Educational background as passenger car mechanic and/ or service advisor
      • Experience within a Mercedes-Benz workshop for minimum 3 years is preferred
      • Good knowledge of Mercedes-Benz products, applications, warranty and goodwill processes is a plus
      • Good knowledge of the Daimler guidelines and their applications (EWMR) preferred
      • Proficienc level in English language verbal and written
      • Advance level in one of the following languages will be an advantage ( Spanish, Portuguese, Russian, Thai, Japanese or Korean)
      • Good knowledge of the automotive terminology in English
      • Good knowledge of Microsoft Office applications
      • Customer orientated
      • Good communication skills related to markets and retail
      • Interpersonal skills and team-minded thinking
      • Stress resistant
      • Proactively seeks to improve processes

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or free public transport  or contribution to fuel costs
      • A “tailor made” individual development plan

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

      Due to data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.

      Apply now

      Apply now

    • Flex - Technical Service Representative German

      14.01.2021

      Recruiter

      Mrs. Celine Put
      celine.vanderput@sdworx.com

      Company Information

      The Mercedes-Benz Customer Assistance Center (CAC) is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

       

      Function Description

      Connected Mobility Services merges the digital and technical world with our passion for delighting our customers. We dedicate our services to always find customer centric solutions that not only exceed our customers’ expectations but delight them with our knowledge and support during the process. One of the main pillars of these services is Mercedes me connect.
       
      Mercedes me connect combines numerous connectivity services from Mercedes-Benz. Using dedicated Apps and websites, these services enable customers to connect with their vehicle at any time and from anywhere. Smartphones, tablets or PC’s can be used to locate their vehicle, remotely operate specific functions, as well as manage vehicle maintenance and user accounts.

      As a Connected Mobility Support Specialist, you will be the 1st point of contact to our customers (B2C & B2B) with the following tasks & responsibilities:
      • accepting incoming support requests, incidents and problems
      • registering all activities in the ticketing tool
      • troubleshooting minor training issues on the phone
      • resolving reported issues according to Daimler standards & procedures
      • reporting undefined issues to higher level

      Job Requirements

      • Excellent knowledge of German, both written and spoken;
      • Very good written skills (for customers) and general fluency (corporate language) in English;
      • Advanced computer skills;
      • Affinity or strong interest in smartphones and apps would be a strong plus;
      • Good understanding of customer satisfaction;
      • Open-minded to a diversity of cultures;
      • Minimum availability of 15h per week.

      Compensation

      Benefits
      • Hourly wage: 13,06 euro gross;
      • Yearly holiday allowance: 8,33% of annual gross salary;
      • Competitive performance based salary growth;
      • Pension plan (after 26 weeks of employment);
      • 200 paid vacation hours (based on full time employment).

      Contractual information
      • Interim contract on weekly basis, accoring to Dutch legislation;
      • Flexible shift system Monday-Friday;
      • Minimum amount of 15 hours a week;
      • Start date: the first working day of each month.

      Additional benefits
      • An extensive 4-week initial training and a follow-up buddy program subsequently;
      • Company restaurant with healthy and diverse lunch options;
      • professional and dynamic environment!



       

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation and any other documentation that adds value to your application.

      Apply now

      Apply now

    • Flex - Customer Service Representative German

      15.01.2021

      Recruiter

      Mrs. Celine Put
      celine.vanderput@sdworx.com

      Company Information

      The Mercedes-Benz Customer Assistance Center (CAC) is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      You will be joining the Customer Service team for our German-speaking customers in Germany, Austria and Switzerland. As a Customer Service Representative your task is serving all customers and prospective customers by:
      • handling all inquiries and complaints by telephone, mail, fax or e-mail; 
      • dealing with after-sales service issues, technical and product topics and general company related inquiries;
      • insuring that customer concerns and queries are dealt with adequately;
      • managing our services to customers and transfer product knowledge.

      Job Requirements

      • Excellent knowledge of German (both written and spoken);
      • Fluency in English (corporate language);
      • Good written and verbal skills;
      • Good understanding of customer satisfaction;
      • Computer literacy;
      • Open-minded to a diversity of cultures;
      • Minimum availability of 15h per week.

      Compensation

      Benefits
      • Hourly wage: 11,39 euro gross;
      • Yearly holiday allowance: 8,33% of annual gross salary;
      • Competitive performance based salary growth;
      • Pension plan (after 26 weeks of employment);
      • 200 paid vacation hours (based on full time employment);

      Contractual information
      • Interim contract on weekly basis, according to Dutch legislation;
      • Flexible shift system Monday-Friday;
      • Minimum amount of 15 hours a week;
      • Start date: the first working day of each month;

      Additional benefits
      • An extensive 4-week initial training and a follow-up buddy program subsequently;
      • A major opportunity to work in a growing international company in a young, ambitious, professional and dynamic environment!

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation and any other documentation that adds value to your application.

      Apply now

      Apply now

    • Customer Service Representative CS Spanish

      21.01.2021

      Recruiter

      Mrs. Manon Gosler
      manon.gosler-bongaerts@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center (CAC) is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht, in the south of The Netherlands, we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. 

      Mercedes-Benz is well recognized as an industry leader in high quality products, pushing the meaning of automobile excellence to new boundaries. You can trace the timeline of Mercedes-Benz all the way back to 1885 when Karl Benz invented the first automobile - cementing Mercedes-Benz a place in history.  
      We know what you’re thinking, 100 years is a long time to be in the business. So what’s our secret?

      We constantly strive to find ways to balance tradition with innovation. Mercedes-Benz Customer Assistance Center, Maastricht is no exception. For the last 20 years our aim has been to provide the best quality customer service in Europe. But maintaining these standards would not be possible without all of the talented and motivated colleagues that contribute to the success of our company.  That is why we are always looking for bright new sparks to join us. If that could be you, read on!

       

      Function Description

      The Customer Service department serves all European customers and prospective customers by handling all enquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All enquiries and complaints are handled by telephone, mail, fax or e-mail. 
      The Spanish Customer Service department is responsible for after-sales service issues, technical and product topics and general company related inquiries for Spain.
       
      As a Customer Service Representative you are the most important interface between customers from Spain and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge. Multi-tasking is not a problem and you are a team player.

      Job Requirements

      • Working experience in call center environment/customer care is a must
      • Higher vocational education
      • Native Spanish speaker 
      • Good knowledge of English (company language)
      • Excellent grammar and verbal skills in native language
      • Advanced negotiation skills
      • Knowledge of Spanish culture adding cultural and qualitative value to service
      • Good understanding of customer satisfaction
      • Team player
      • Open-minded to a diversity of cultures
      • Ability to prioritize, analyze, plan and coordinate on high volume

      Compensation

      Learning
      You aren’t expected to know everything when you get here. That’s why we start with three weeks of training for all employees for the relevant systems and processes. All we ask in return is that you take the time to learn and develop your skills as best you can.

      Extra Benefits (Employment Conditions)

      • Don’t worry if the purse strings are a little tight! We offer an excellent relocation package which takes care of your initial travel and accommodation expenses for the first two months. Three weeks of training is, of course, paid for.
      • It’s important to be somewhere you feel you can grow! We offer opportunities that enable you to get support and development.
      • The initial salary for this Customer Representative is € 2264 gross/month, 40 hours a week Monday-Friday.
      • Collective health insurance at discounted rates, self-development opportunities, company  bonus (variable payment) and a non contributory pension plan are just some of the secondary benefits of working with us.

      Location
      Maastricht is a charming city in the south of the Netherlands - the very heart of Europe. It embodies elegance, class and culture as well as boasting a perfect destination for travelling to other areas of the continent.
      Due to its location, Maastricht is a melting-pot of different nationalities creating a vibrant, multi-lingual community in which it’s easy to feel at home.
       

      Contact Info

      Does all of this sound appealing to you? If so, we want to hear from you. What are you waiting for?  Please use the apply button to upload your CV and motivation letter in English. When applying, we ask you to do an online test that is an opportunity for you to show us your skills. 

      For data privacy reasons we do not handle any applications sent by email.
      If you have any questions, please contact Manon Gosler by email: manon.gosler-bongaerts@daimler.com
       

      Apply now

      Apply now