Mercedes-Benz Customer Assistance Center
Vacancies

Vacancies.

  • Vacancies

  • We are hiring.

     Do you see challenges where others see problems? Do you want to be part of an international team with great career opportunities? Can you imagine living in the multicultural Maastricht-Aachen Region? Please send us your application. You can find the current job vacancies at the Mercedes-Benz Customer Assistance Center here.

    Did you not find the job you were looking for? No problem! We have plenty of opportunities that might fit your talents and skills. Please contact us and send your CV and your motivation letter and we promise to get in touch with you as soon as possible. We would be delighted if we could offer you the right challenge.

    Please click here to submit your resume. If you have questions do not hesitate to call us at 0031 43 356 2222.

    • Customer Service Representative Benelux (Dutch-French)

      23.01.2019

      Recruiter

      Mr. Jasper Wellens
      sdworx.wellens@daimler.com
      +31 43 356 22 66

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

       

      Function Description

      We are looking for new people for the following services for our customers in the Benelux Region:

      Roadside Assistance

      Customers experiencing a vehicle breakdown can contact the Service 24 hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Employees answer incoming calls from customers requiring assistance. Details are collated and entered into a computerized system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.

      Working hours: 24h shift system from Monday to Sunday (incl. evening, night and weekend shifts).
       

      Customer Service
      The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

      Working hours: shifts from Monday to Friday between 8 am and 8 pm.
       

      Job Requirements

      • Excellent understanding of Customer satisfaction;
      • Excellent knowledge of Dutch, both written and spoken;
      • Very good spoken knowledge of French (written skills for French can be an asset);
      • Good knowledge of English (corporate language);
      • Ability to work in structures, to prioritize, analyse and coordinate your day to day;
      • Empathy and negotiation skills;
      • Open-minded to a diversity of cultures;
      • Computer literacy;
      • Flexible in working in shifts;
      • Act as our Brand ambassador.

      Compensation

      We offer you a job in a multicultural, young and informal international working
      environment with interesting conditions, both primary and secondary:

      Benefits

      • A “tailor made” individual development plan;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.

      Working Conditions
      • Definite contract for 1 year, with an option to an indefinite contract afterwards.
      • Full-time basis of 40 hours per week, however part-time basis can also be discussed;
      • Working hours Roadside Assistance: shift system from Monday to Sunday (incl. evening, night and weekend shifts).
      • Working hours Customer Service: shifts from Monday to Friday between 8 am and 8 pm.
      • We provide an extensive 4-week initial training and a follow up buddy program of 2-3 months;

      Contact Info

      In case of interest, please apply with CV and motivation letter in your native language by clicking the 'Apply button'.
      In case of questions or remarks, please do not hesitate to contact me by the following mail address: flexpoint.wellens@daimler.com

       

      Apply now

      Apply now

    • Customer Service Representative | German

      13.05.2019

      Recruiter

      Mrs. Sandra Besseling-Nies
      sandra.besseling_nies@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      We offer two different services for our customers in Germany, Austria and Switzerland.

      Roadside Assistance
      Customers experiencing a vehicle breakdown can contact the Service 24 hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Employees answer incoming calls from customers requiring assistance. Details are collated and entered into a computerized system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.

      Do you enjoy working in shifts and being part of a dynamic environment? Stop reading and apply directly to become a part of our team!

      Customer Service
      The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

      Do you enjoy working on a regular dayshift and do you have perfect writing skills? Don't be shy and differentiate yourself by convincing us of your way to communicate.

      Job Requirements

      • Excellent knowledge of German, both written and spoken;
      • Basic level in English (corporate language) and motivation to speak and improve it;
      • Excellent understanding of Customer satisfaction;
      • Ability to work in structures, to prioritize, analyze and coordinate your day to day;
      • Empathy and negotiation skills;
      • Open-minded to a diversity of cultures;
      • Computer literacy;
      • Act as our Brand ambassador.

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      Benefits

      • Attractive salary based on previous experience;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      Additional benefits
      • Employee Car Program: discount on new or used Daimler brand cars;
      • Development: You will receive a personally tailored development plan with interesting career opportunities.
      • Social Activities: Due to our Social Club it is ensured that you also have fun with your colleagues after work.The company internal Social Club frequently organizes events and activities like kickboxing, dance courses, Friday night drinks, Yoga, tennis tournaments, kayak tours and indoor soccer games.
      • On top of free hot beverages like coffee (also coffee specialties like Café Latte, Espresso etc.), tea, soup and hot chocolate on all floors, you can visit our company barista to get special drinks and pastries like fresh Croissants and Donuts during your coffee breaks!
      • Healthy and diverse lunch options in the company restaurant including smoothies and theme days with e.g. Pizza, Burger, Pasta, Schnitzel and many more options! Daily salad buffet and a sandwich station is also one of our employees’ favorites.
      Working Conditions
      This Customer Service Representative position is on a fulltime or part-time basis. We provide an extensive 4 week initial training (fully paid) and a follow up buddy program of 2-3 months.
      Initially, you will be offered a contract with a duration of one year. After this period we would like to offer you an indefinite contract.

       
      Roadside Assistance
      Working in a 24 hour shift pattern with a competitive salary and the possibility to increase your income with the shift allowance.
       
      Customer Service
      Working in dayshift with a competitive salary.

      Contact Info

      Please use the “apply” button to upload your English CV and German Letter of motivation and any other documentation that adds value to your application.

      To data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.

      Apply now

      Apply now

    • Salesforce Developer

      08.03.2019

      Recruiter

      Mrs. Marie-Claire Scharis
      marie-claire.scharis@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      As a Salesforce Developer you will be a part of an international team with people from the Netherlands, Belgium, Portugal, Brazil, Spain, Germany and the UK all working from Maastricht. Together with this incredible team you will share the responsibility for all the technical aspects of Compass and service provisioning including the Database platform. Together you will face challenges such as:

      •    Worldwide rollout of 54 countries – still 24 to go;
      •    Serving customers on a worldwide scale;
      •    Quarterly updates of Compass;
      •    Connected vehicles services integration;
      •    Mobile applications integration thru APIs.

      You will support our new strategic initiatives and further improve the core disciplines of our delivery center. To be successful in the execution of these challenges, your job will cover tasks such as:
      •    Manage and take part in projects.
      •    Support operational monitoring.
      •    Troubleshooting and problem resolution for all the Compass environments.
      •    Facilitate knowledge transfer amongst team members and other support teams. This means you will
           not only interface directly with the end users but also with other teams within IT and business
           departments.
      •    Support incidents, change and problem management and ensure the reliability of our telephony and 
           application services.
      •    Improve the effectiveness and efficiency of our Business processes. Implement and document new or
           enhanced processes, instruments, products and systems.

       

      Job Requirements

      Experience with design, implement and execute Software Build & release process, including specification Salesforce build components:

          Object design;
          SOQL and SOSL experience;
          Visual Workflow: Flow Designer;
          Apex experience;
          Integrating Salesforce with 3rd party system;
          App builder;
          Validation Rules;
          Org Development Model.

      In depth experience with:

          Lightning Framework;
          JavaScript and JavaScript Frameworks (JQuery);
          Modern Web Technology (HTML5, CSS , XML, XSLT);
          Interfaces and Web services (SOAP/REST/MQ);
          Understanding of Databases and SQL;
          Microsoft (Web) Server Platform.

      Good understanding of the complete life cycle of a Salesforce Service Cloud implementation and its project deliverables.

       

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • Result oriented bonuses;
      • Competitive performance based salary growth;
      • Holiday allowance: 8% of annual salary;
      • 200 vacation hours (based on full time employment);
      • Pension plan;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Employee Car Program: discount on new or used Daimler brand cars.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
      For more information about this vacancy please contact the Recruitment Office on +31 43 356 2220

      Apply now

      Apply now

    • Flex - Customer Service Representative French

      15.03.2019

      Recruiter

      Mrs. Celine Put
      cvanderput@flexpoint.nl

      Company Information

      The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance.
       
      Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.
       

      Function Description

      The Customer Service department serves all European customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. Customer Service is responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.
       

      Job Requirements

      • Mother tongue French
      • Fluency in English (corporate language)
      • Good written and verbal skills
      • Good understanding of customer satisfaction
      • Open-minded to a diversity of cultures
      • Ability to prioritize, analyze, plan and coordinate on high volumes
         

      Compensation

      Flexibel working hours between 12 and 15 hours a week, Monday – Friday. Hourly wage 10 euro gross. Work in a growing international company in a young, ambitious, professional and dynamic environment.
       

      Contact Info


      Please use the “apply” button to upload your CV and Letter of Motivation and any other documentation that adds value to your application.
       

      Apply now

      Apply now

    • German - speaking Technical Service Representative - Mercedes-Benz Me Connect

      18.03.2019

      Recruiter

      Mr. Gianni Crisafulli
      gianni.crisafulli@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht, we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. 

      Function Description

      As a Technical Service Representative for Connected Mobility Services , you will be the 1st point of contact to our customers (B2C & B2B) and act as a subject-matter expert by:

      • accepting incoming support requests, incidents and problems
      • identifying weaknesses in our processes or tools and create awareness
      • registering all activities in the ticketing tool
      • troubleshooting training issues on the phone
      • identifying problems that can affect our processes
      • resolving reported issues according to pre-defined use cases

      Job Requirements

      The talented Technical Service Representative for Connected Mobility Services we look for:

      • is someone who has an interest in “the internet of things” (IT-affinity).
      • possesses excellent communication skills (B2C and B2B)
      • is fluent in German and English (business level)
      • is able to identify, analyse and resolve problems over the phone with involved partners
      • Is able to work in different systems and applications simultaneously
      • is willing and able to work in different shifts (24/7 support)

      Compensation

      A Technical Service Representative for Connected Mobility Services will be offered a rewarding job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary such as:

      • Attractive salary based on previous experience;
      • Shift allowance:
      Monday - Friday     20h00 – 22h00         25%
      Monday - Friday     22h00 – 07h00         50%
      Saturday                                                 50%
      Sunday                                                   100%
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      Is there more? Yes, we also offer:
      • Employee Car Program: discount on new or used Daimler brand cars;
      • Development: You will receive a personally tailored development plan with interesting career opportunities.
      • Social Activities: Due to our Social Club it is ensured that you also have fun with your colleagues after work. The internal company Social Club frequently organizes events and activities like kickboxing, dance courses, Friday night drinks, dance courses, Yoga lessons, tennis tournaments, kayak tours, indoor soccer games…
      • Free hot beverages like coffee (also coffee specialties like Café Latte, Espresso etc.), tea, soup and hot chocolate on all floors. You can also visit our company café to get special drinks and pastries like fresh Croissants and Donuts during your coffee breaks
      • Healthy and diverse lunch options in the company restaurant including smoothies and theme days with e.g. Pizza, Burger, Pasta, Schnitzel and many more options! Daily salad buffet and a sandwich station is also one of our employees’ favorites.

      Contact Info

      Are you looking to become part of the Mercedes-Benz family?

      Don’t hesitate! Click on the “Bewerben/Apply”-button to upload your resume & cover letter in English.
      If you fit the profile, we can’t wait to welcome you as part of the Mercedes Benz-team!

      For more information, contact Gianni Crisafulli (Senior Corporate Recruiter) at +31 43 356 21 40. 

      Check these links:
      www.daimler.com/products/services/mobility-services
      www.mercedes.me
      www.mercedes-benz.com
       

      Apply now

      Apply now

    • Mercedes-Benz Connected Mobility Support Specialist | French

      18.03.2019

      Recruiter

      Mr. Gianni Crisafulli
      gianni.crisafulli@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      “Mercedes me” is a modern, exciting new brand which links customers to their Mercedes-Benz and Smart vehicles in an intelligently connected world…and it’s expanding rapidly! 

      Would you like to be part of our dynamic, international and talented family?

      As a Connected Mobility Support Specialist you will be the 1st point of contact to our customers (B2C & B2B) and act as a subject-matter expert by supporting users with process knowledge and case specific routing, as well as participating in the development of current business and the setup of future services.
      How exactly will you operate? By…

      • accepting incoming support requests, incidents and problems
      • identifying weaknesses in our processes or tools and create awareness
      • registering all activities in the ticketing tool
      • troubleshooting minor training issues on the phone
      • identifying problems that can affect our processes and escalating them accordingly
      • resolving reported issues according to pre-defined use cases
      • reporting undefined issues to higher level

      Job Requirements

      You can become a Connected Mobility Support Specialist if you:

      • have any affinity within IT/Telematics or are someone who has always been interested in “the internet of things”.
      • possess excellent communication skills (B2C and B2B)
      • are fluent in French and English (corporate language)
      • are able to identify, analyse and resolve problems over the phone with involved partners
      • can handle interaction between tools and support systems
      • are able and willing to work in a 24h shift pattern
       

       
      We provide an extensive 4 weeks initial training and a follow up buddy program.
       

      Compensation

      A Connected Mobility Support Specialist will be offered a rewarding job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary such as:

      • Attractive salary based on previous experience;
      • Shift allowance:
      Monday - Friday     20h00 – 22h00         25%
      Monday - Friday     22h00 – 07h00         50%
      Saturday                                                 50%
      Sunday                                                   100%
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      Is there more? Yes, we also offer:
      • Employee Car Program: discount on new or used Daimler brand cars;
      • Development: You will receive a personally tailored development plan with interesting career opportunities.
      • Social Activities: Due to our Social Club it is ensured that you also have fun with your colleagues after work. The internal company Social Club frequently organizes events and activities like kickboxing, dance courses, Friday night drinks, dance courses, Yoga lessons, tennis tournaments, kayak tours, indoor soccer games…
      • Free hot beverages like coffee (also coffee specialties like Café Latte, Espresso etc.), tea, soup and hot chocolate on all floors. You can also visit our company café to get special drinks and pastries like fresh Croissants and Donuts during your coffee breaks
      • Healthy and diverse lunch options in the company restaurant including smoothies and theme days with e.g. Pizza, Burger, Pasta, Schnitzel and many more options! Daily salad buffet and a sandwich station is also one of our employees’ favorites.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

      For more information, contact Gianni Crisafulli (Senior Corporate Recruiter) at +31 43 356 21 40 or check these links:
      www.daimler.com/products/services/mobility-services
      www.mercedes.me
      www.mercedes-benz.com
       

      Apply now

      Apply now

    • Technical Service Representative I (Dutch)

      18.03.2019

      Recruiter

      Mr. Gianni Crisafulli
      gianni.crisafulli@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      “Mercedes me” is a modern, exciting new brand which links customers to their Mercedes-Benz and Smart vehicles in an intelligently connected world…and it’s expanding rapidly! 

      Would you like to be part of our dynamic, international and talented family?

      As a Connected Mobility Support Specialist you will be the 1st point of contact to our customers (B2C & B2B) and act as a subject-matter expert by supporting users with process knowledge and case specific routing, as well as participating in the development of current business and the setup of future services.
      How exactly will you operate? By…

      • accepting incoming support requests, incidents and problems
      • identifying weaknesses in our processes or tools and create awareness
      • registering all activities in the ticketing tool
      • troubleshooting minor training issues on the phone
      • identifying problems that can affect our processes and escalating them accordingly
      • resolving reported issues according to pre-defined use cases
      • reporting undefined issues to higher level

      Job Requirements

      You can become a Connected Mobility Support Specialist if you:

      • have any affinity within IT/Telematics or are someone who has always been interested in “the internet of things”.
      • possess excellent communication skills (B2C and B2B)
      • are fluent in Dutch and English (corporate language)
      • are able to identify, analyse and resolve problems over the phone with involved partners
      • can handle interaction between tools and support systems
      • are able and willing to work in a 24h shift pattern
       We provide an extensive 4 weeks initial training and a follow up buddy program.
       

      Compensation

      A Connected Mobility Support Specialist will be offered a rewarding job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary such as:

      • Attractive salary based on previous experience;
      • Shift allowance:
      Monday - Friday     20h00 – 22h00         25%
      Monday - Friday     22h00 – 07h00         50%
      Saturday                                                 50%
      Sunday                                                   100%
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      Is there more? Yes, we also offer:
      • Employee Car Program: discount on new or used Daimler brand cars;
      • Development: You will receive a personally tailored development plan with interesting career opportunities.
      • Social Activities: Due to our Social Club it is ensured that you also have fun with your colleagues after work. The internal company Social Club frequently organizes events and activities like kickboxing, dance courses, Friday night drinks, dance courses, Yoga lessons, tennis tournaments, kayak tours, indoor soccer games…
      • Free hot beverages like coffee (also coffee specialties like Café Latte, Espresso etc.), tea, soup and hot chocolate on all floors. You can also visit our company café to get special drinks and pastries like fresh Croissants and Donuts during your coffee breaks
      • Healthy and diverse lunch options in the company restaurant including smoothies and theme days with e.g. Pizza, Burger, Pasta, Schnitzel and many more options! Daily salad buffet and a sandwich station is also one of our employees’ favorites.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

      For more information, contact Gianni Crisafulli (Senior Corporate Recruiter) at +31 43 356 21 40 or check these links:
      www.daimler.com/products/services/mobility-services
      www.mercedes.me
      www.mercedes-benz.com
       

      Apply now

      Apply now

    • Technical Service Representative I (Dutch)

      18.03.2019

      Recruiter

      Mr. Gianni Crisafulli
      gianni.crisafulli@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      “Mercedes me” is a modern, exciting new brand which links customers to their Mercedes-Benz and Smart vehicles in an intelligently connected world…and it’s expanding rapidly! 

      Would you like to be part of our dynamic, international and talented family?

      As a Connected Mobility Support Specialist you will be the 1st point of contact to our customers (B2C & B2B) and act as a subject-matter expert by supporting users with process knowledge and case specific routing, as well as participating in the development of current business and the setup of future services.
      How exactly will you operate? By…

      • accepting incoming support requests, incidents and problems
      • identifying weaknesses in our processes or tools and create awareness
      • registering all activities in the ticketing tool
      • troubleshooting minor training issues on the phone
      • identifying problems that can affect our processes and escalating them accordingly
      • resolving reported issues according to pre-defined use cases
      • reporting undefined issues to higher level

      Job Requirements

      You can become a Connected Mobility Support Specialist if you:

      • have any affinity within IT/Telematics or are someone who has always been interested in “the internet of things”.
      • possess excellent communication skills (B2C and B2B)
      • are fluent in Dutch and English (corporate language)
      • are able to identify, analyse and resolve problems over the phone with involved partners
      • can handle interaction between tools and support systems
      • are able and willing to work in a 24h shift pattern
       We provide an extensive 4 weeks initial training and a follow up buddy program.
       

      Compensation

      A Connected Mobility Support Specialist will be offered a rewarding job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary such as:

      • Attractive salary based on previous experience;
      • Shift allowance:
      Monday - Friday     20h00 – 22h00         25%
      Monday - Friday     22h00 – 07h00         50%
      Saturday                                                 50%
      Sunday                                                   100%
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      Is there more? Yes, we also offer:
      • Employee Car Program: discount on new or used Daimler brand cars;
      • Development: You will receive a personally tailored development plan with interesting career opportunities.
      • Social Activities: Due to our Social Club it is ensured that you also have fun with your colleagues after work. The internal company Social Club frequently organizes events and activities like kickboxing, dance courses, Friday night drinks, dance courses, Yoga lessons, tennis tournaments, kayak tours, indoor soccer games…
      • Free hot beverages like coffee (also coffee specialties like Café Latte, Espresso etc.), tea, soup and hot chocolate on all floors. You can also visit our company café to get special drinks and pastries like fresh Croissants and Donuts during your coffee breaks
      • Healthy and diverse lunch options in the company restaurant including smoothies and theme days with e.g. Pizza, Burger, Pasta, Schnitzel and many more options! Daily salad buffet and a sandwich station is also one of our employees’ favorites.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

      For more information, contact Gianni Crisafulli (Senior Corporate Recruiter) at +31 43 356 21 40 or check these links:
      www.daimler.com/products/services/mobility-services
      www.mercedes.me
      www.mercedes-benz.com
       

      Apply now

      Apply now

    • Mercedes-Benz Connected Mobility Support Specialist | Italian

      18.03.2019

      Recruiter

      Mr. Gianni Crisafulli
      gianni.crisafulli@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      “Mercedes me” is a modern, exciting new brand which links customers to their Mercedes-Benz and Smart vehicles in an intelligently connected world…and it’s expanding rapidly! 

      Would you like to be part of our dynamic, international and talented family?

      As a Connected Mobility Support Specialist you will be the 1st point of contact to our customers (B2C & B2B) and act as a subject-matter expert by supporting users with process knowledge and case specific routing, as well as participating in the development of current business and the setup of future services.
      How exactly will you operate? By…

      • accepting incoming support requests, incidents and problems
      • identifying weaknesses in our processes or tools and create awareness
      • registering all activities in the ticketing tool
      • troubleshooting minor training issues on the phone
      • identifying problems that can affect our processes and escalating them accordingly
      • resolving reported issues according to pre-defined use cases
      • reporting undefined issues to higher level

      Job Requirements

      You can become a Connected Mobility Support Specialist if you:

      • have any affinity within IT/Telematics or are someone who has always been interested in “the internet of things”.
      • possess excellent communication skills (B2C and B2B)
      • are fluent in Italian and English (corporate language)
      • are able to identify, analyse and resolve problems over the phone with involved partners
      • can handle interaction between tools and support systems
      • are able and willing to work in a 24h shift pattern
       

       
      We provide an extensive 4 weeks initial training and a follow up buddy program.
       

      Compensation

      A Connected Mobility Support Specialist will be offered a rewarding job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary such as:

      • Attractive salary based on previous experience;
      • Shift allowance:
      Monday - Friday     20h00 – 22h00         25%
      Monday - Friday     22h00 – 07h00         50%
      Saturday                                                 50%
      Sunday                                                   100%
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      Is there more? Yes, we also offer:
      • Employee Car Program: discount on new or used Daimler brand cars;
      • Development: You will receive a personally tailored development plan with interesting career opportunities.
      • Social Activities: Due to our Social Club it is ensured that you also have fun with your colleagues after work. The internal company Social Club frequently organizes events and activities like kickboxing, dance courses, Friday night drinks, dance courses, Yoga lessons, tennis tournaments, kayak tours, indoor soccer games…
      • Free hot beverages like coffee (also coffee specialties like Café Latte, Espresso etc.), tea, soup and hot chocolate on all floors. You can also visit our company café to get special drinks and pastries like fresh Croissants and Donuts during your coffee breaks
      • Healthy and diverse lunch options in the company restaurant including smoothies and theme days with e.g. Pizza, Burger, Pasta, Schnitzel and many more options! Daily salad buffet and a sandwich station is also one of our employees’ favorites.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

      For more information, contact Gianni Crisafulli (Senior Corporate Recruiter) at +31 43 356 21 40 or check these links:
      www.daimler.com/products/services/mobility-services
      www.mercedes.me
      www.mercedes-benz.com
       

      Apply now

      Apply now

    • Technical Service Representative I - Diagnostic Helpdesk (DHD) 1st level support

      29.03.2019

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The Diagnostic Helpdesk (DHD) 1st level team is the first point of contact for delivering worldwide support in relation to tools, processes and licenses for onboard diagnosis software within the areas of the Mercedes CAR & VAN Group. The Jobholder’s role is to support the users with issues occurring while using the platforms and/or to provide information about the products and their functionalities.

      Tasks & Responsibilities:

      • Handle incoming work (phone calls, email, tickets) from B2B customers and respond to the queries in a timely and professional manner
      • Analyze and investigate issues making use of acquired knowledge and available tools
      • Provide information and assistance in regards to tools (web applications) and processes; investigate reported problems
      • Accurately document work related activities in the relevant ticketing system according to established policies and procedures
      • If necessary, coordinate with internal/external stakeholders to resolve complex enquiries and complaints related to the scope of support
      • Ensure all areas of personal responsibility are handled promptly, accurately, and with outstanding customer service
      • Buddying/training tasks mentoring of junior staff

      Job Requirements

      • Excellent knowledge of German, both written and spoken
      • Fluency in English (corporate language)
      • Excellent understanding of customer satisfaction and problem solving
      • Strong communication skills (B2B & B2C), both written and verbal
      • Strong analytical skills
      • Strong affinity with IT - Computer literate (MS Windows Office)
      • ‘Can-do’ and proactive attitude
      • Strong identification with the Daimler organization, its products and its vision & strategy
      • Knowledge of automotive technology and Daimler Development, Production and Aftersales Processes and Applications is an advantage

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:                                             

      • Definite contract of 1 year, with option to permanent contract afterwards
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
      • A “tailor made” individual development plan

      Working hours: Monday to Friday dayshifts between 06:00 - 20:00.
      Full time job of 40hrs/week.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
      For more information about this vacancy please contact the Recruitment Office on +31 43 3562708

      Apply now

      Apply now

    • FLEX Live Chat Benelux

      12.04.2019

      Recruiter

      Mrs. Celine Put
      cvanderput@flexpoint.nl

      Company Information

      The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance.
       
      Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.
       

      Function Description

      The Customer Service Live Chat departments answer customer enquiries and complaints via chat, while the Service24h department organizes roadside assistance for customers. Services related to customers mobility guarantee availability 24 hours a day, 365 days a year.

       

      Job Requirements

      • Fluent Dutch (Flemish) and English
      • Experience in written communication
      • Good written skills
      • Good understanding of customer satisfaction
      • Open-minded to a diversity of cultures
      • Ability to prioritize, analyze, plan and coordinate on high volumes

      Compensation

      Flexible working hours with a minimum of 20 hours a week, Monday – Sunday. Hourly wage 11 euro gross. Work in a growing international company in a young, ambitious, professional and dynamic environment.

       

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation and any other documentation that adds value to your application.
       

      Apply now

      Apply now

    • Omni-Channel Engineer

      24.04.2019

      Recruiter

      Mrs. Marie-Claire Scharis
      marie-claire.scharis@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center [MBCAC] is located in Maastricht, the Netherlands and supports all after sales customers for passenger cars, trucks and vans in Europe. In 2015 the MBCAC has been granted the world wide governance role for all Mercedes aftersales call centers around the globe. As a consequence the local IT Provider for the MBCAC has transformed into a Global Service Provider for the core CRM and telephony applications of Daimler.
      Currently we are in the middle of a transition to enable this worldwide expansion to 54 countries and we still have 24 countries to go. Do you want to become a part of our international team and help us setup and operate the global Platform?
       

      Function Description

      The main responsibility of the senior engineer omni-channel is to ensure an effective and reliable telephony and application communication platform within the Compass ecosystem, in order to improve the effectiveness and efficiency of the business processes. You will be part of the team “Application Management and Telephony” which is responsible for the technical architecture, development and operations of the global omni-channel solution and customer experience/engagement, to ensure the integrity of this platform.

      In the role as Senior Omni-channel Engineer your tasks and responsibilities are:

      • Plan and co-ordinate the execution of assigned changes and projects within CDC’s guidelines in order to meet the agreed quality standards, time planning and budgets
      • Actively support the business requirements analysis, architecture and technical design specifications, design, further development, testing, implementation and maintaining of:
        • The global omni-channel platform
        • The global customer engagement platform
      • Analyze the impact of upgrades and changes of the CAC IT Environment and support the implementation of upgrades and changes to the existing systems and infrastructure in co-operation with the process owners in order to ensure continuity and improve the efficiency of systems, processes and infrastructure
      • Share your knowledge and expertise in the team to ensure continuity, by keeping documentation, providing training material and become recognized as the IT expert within the company for a specific subject / specialism.
      • Communicate with customers, suppliers and support teams from problem identification through problem resolutions regarding technical support
      • Monitor scheduled jobs, omni-channel & customer engagement components and interfaces to ensure a stable operation
      • Participate in Disaster Recovery planning and tests
      • Willing to travel occasionally
      • Willing to participate in on-call/on-duty shifts

      Job Requirements

      Our expectational skills towards you:
      •    University degree or Higher Vocational Education
      •    At least 5-10 years of professional experience in the field of complex and stretched contact center environments
      •    Good communication skills
      •    English is our corporate language, German is an asset
      •    Service the needs of business partners from beginning to end and taking ownership
      •    Analytical and design thinking with the end customer in mind
      •    Experience with the agile way of working
      •    Ability to partner with stakeholders, interact with various levels of management and promote cross departmental collaboration
      •    Creative mind
      •    Connecting the dots having the big picture in mind
      •    Aware of market developments and trends
      •    Decision making:
      •    Able to function independently with limited work directions
      •    Able to steer and manage a small (development) team of assigned resources
      •    Capability to solve requests/problems when under pressure (e.g. deadlines or major incidents)
      •    Is able to setup work directions
      •    Monitor and manage time and prioritize own workload and of the assigned resources
      •    Escalate any problems/issues if required

      Technical Skills:
      •    Experience with the Genesys CX Pure engage toolset (inbound & outbound voice, reporting, WFM, G+,GVP,   Infomart, Icons, iWD, GAAP)
      •    Experience with Verint Customer Engagement
      •    Experience with CTI
      •    Experience with SIP and voice based solutions
      •    Experience with Social Media, Chat, Video and (a)synchronous messaging services
      •    Application lifecycle management
      •    License management

      Compensation

      What do we offer?
      The position is for 40 hours a week, from Monday to Friday and occasionally during weekends.
      You have the opportunity to work in a growing international company in a young, ambitious, professional and dynamic environment.
      A comprehensive relocation package is applicable for candidates living further than km from the CAC and willing to relocate to within 20 km of the CAC
      Collective health insurance at discounted rates, self-development opportunities, result-oriented bonus (variable payment) and non-contributory pension are just some of the secondary benefits.
       

      Contact Info

      Apply now

      Apply now

    • Flex - Connected Mobility Services

      29.04.2019

      Recruiter

      Mrs. Celine Put
      cvanderput@flexpoint.nl

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me.

      The Customer Assistance Center’s core services are delivered by Operations: Roadside Assistance, Customer Complaint management and Enquiry management. All our supporting departments, such as Retail services, Operational Excellence and Critical Parts Management, are also located in our offices in Maastricht.

       

      Function Description

      Connected Mobility Services merges the digital and technical world with our passion for delighting our customers. We dedicate our services to always find customer centric solutions that not only exceed our customers’ expectations but delight them with our knowledge and support during the process. One of the main pillars of these services is Mercedes me connect.
       
      Mercedes me connect combines numerous connectivity services from Mercedes-Benz. Using dedicated Apps and websites, these services enable customers to connect with their vehicle at any time and from anywhere. Smartphones, tablets or PC’s can be used to locate their vehicle, remotely operate specific functions, as well as manage vehicle maintenance and user accounts.

      We also invest in the future of mobility. Car2Go and Car2share Cargo pioneer the realm of innovative mobility services. Along with other smartphone based mobility concepts such as smart ready to drop, we optimize the use of existing transportation infrastructure and develop flexible and ecofriendly mobility solutions of the future.

      These are just some of the digital services Mercedes-Benz currently provides. With our continued expansion, many more customers are experiencing the benefits of this technology. The latest Pro Connect and Connect Business services from Mercedes-Benz, ensures van owners and fleet customers can monitor their vehicles too. Smart customers are also catered for with the new Smart Control App.



       

      Job Requirements

      • Fluent in German and English
      • Good written and verbal skills
      • Open-minded to a diversity of cultures
      • Ability to prioritize, analyze, plan and coordinate on high volumes

      Compensation

       

      Flexible working hours around 15 hours a week, Monday – Sunday. Hourly wage 10,09 euro gross. Work in a growing international company in a young, ambitious, professional and dynamic environment.

       

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation and any other documentation that adds value to your application.
       

      Apply now

      Apply now

    • Technical Service Representative I- XENTRY User Help Desk Front Desk (Chinese)

      15.05.2019

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      As part of Retail Service, XENTRY Support is the first point of contact for delivering worldwide assistance to the retailer network and external entities (e.g. independent workshops) using  applications, diagnostic equipment and software supplied by Daimler’s aftersales division, Global Service and Parts (GSP/O).

      Tasks and responsibilities of the XENTRY Support User Helpdesk (UHD) are:

      • Handle incoming work (phone, email, tickets) from B2B customers and respond to the queries in a timely and professional manner
      • Analyze and investigate issues making use of acquired knowledge and available tools
      • Provide information and assistance with regards to XENTRY Hardware and Software, coordinate repair and exchange-service of the diagnostic equipment, investigate problems related to the installation of updates on components, provide support in case of issues with initial network configuration, etc.
      • Accurately document work related activities in the relevant ticketing system according to established policies and procedures
      • If necessary, coordinate with internal stakeholders to resolve complex enquiries and complaints about supported products
      • Ensure all areas of personal responsibility are handled promptly, accurately, and with outstanding customer service.

      Job Requirements

      • Excellent knowledge of Chinese, both written and spoken;
      • Fluent in Dutch or any other European language can be an asset;
      • Fluency in English (corporate language);
      • Excellent understanding of custumer satisfaction;
      • Strong affinity with Computers (Windows ®), including installation of software and configurations of networks;
      • Basic knowledge of automotive technology and Daimler Aftersales Applications is an asset;
      • Superior analytical skills, ability to anticipate on upcoming issues, pro-activeness and ability to work independently are key requirements;
      • Our fast moving and dynamic environment requires flexibility and ability to work according to established processes, guidelines and policies without detriment for own stress.

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary: 

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Employee Car Program: discount on new or used Daimler brand cars 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or; free public transport or or; contribution to fuel costs
      • A “tailor made” individual development plan

      Contact Info

      References : 
      General information on the XENTRY brand: ALL LANGUAGES
      Animated Information of current Diagnostic Generation: ENG / DEU  

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
      For more information about this vacancy please contact the Recruitment Office on +31 43 356 22 66

      Apply now

      Apply now

    • FLEX Customer Services Representative CS DACH

      01.08.2019

      Recruiter

      Mrs. Dunja Aerts
      daerts@flexpoint.nl

      Company Information

      The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance.

      Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.
       

       

      Function Description

      The Customer Service department serves all European customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. Customer Service is responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

      Job Requirements

      Who are you?
       

      • Native German speaker
      • Good written and verbal skills
      • Good understanding of customer satisfaction
      • Open-minded to a diversity of cultures
      • Able to give commitment of at least 1 year  

      Compensation

      What’s in it for you?
       

      • Plan your own working hours (12-15 hours a week is the minimum)
      • Work in a growing international company
      • The chance to develop yourself and your skills. Training and development will be supported
      • Work in a young, ambitious, professional and dynamic environment with other international colleagues
      • Hourly wage of 10,09 euro gross

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation and any other documentation that adds value to your application.



       
       

      Apply now

      Apply now

    • Customer Service Representative- Social Media (German/English)

      04.06.2019

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The success of the Mercedes-Benz Social Media Team is rooted in social listening skills.
       
      We make an effort to listen to our customers. To know their “likes” and “dislike”, to understand their interests and concerns, who they are, what they care about and what they do. We follow them into their virtual world.
       
      We are driven to perfection not only because we know our audience but also because we perfectly understand the specific nature of each of the social media channels. We are able to change and adopt the tone of voice between the platforms to engage and hooked our followers and generate social conversations.

      Day to day, we share our Mercedes-Benz passion alongside our 40+ million fans, whether it is a product enquiry, complaint or simply appreciation.
      Our #BestFans can chat with us via Twitter, Facebook, Instagram, YouTube, LinkedIn, Google+ and many more channels.

      Job Requirements

      For our international team we are looking for a colleague native German . Additional languages will be an added value.
       
      We are living in a fast moving and dynamic environment that requires strong customer focus, creativity and particular interest for the automotive sector and technology.
      Experience with SM dialogue, journalism or blogging would be appreciated.

      We believe in the strength of doing things together, team work is an essential part of our daily business. We aim for candidates with an enthusiastic and inspiring personality.

      “What is the best part about our Social Media Team? Being able to release your inner creativity!
       
      Be part of #MercedesBenzthebestornothingteam!

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:                                             

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Employee Car Program: discount on new or used Daimler brand cars 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
      • A “tailor made” individual development plan
      The opening hours are from 08h30 to 21h00, Monday to Sunday ( flexible schedule applicable)

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
      For more information about this vacancy please contact the Recruitment Office on +31 43 3562708

      Due to data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.
       

      Apply now

      Apply now

    • FLEX Customer Services Representative S24h DACH

      05.06.2019

      Recruiter

      Mrs. Dunja Aerts
      daerts@flexpoint.nl

      Company Information

      The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance.
       
      Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.
       

      Function Description

      Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customers mobility guarantee availability 24 hours a day, 365 days a year. The Retail Service department supports technical and product related competencies for CAC, Daimler and external parties. The philosophy is to ensure the customer is mobile again as quickly as possible.
       

      Job Requirements

      • Mother tongue German
      • Fluency in English (corporate language)
      • Good written and verbal skills
      • Good understanding of customer satisfaction
      • Open-minded to a diversity of cultures
      • Ability to prioritize, analyze, plan and coordinate on high volumes
         

      Compensation

      Flexibel working hours between 12 and 15 hours a week, Monday – Sunday. Hourly wage 10 euro gross. Work in a growing international company in a young, ambitious, professional and dynamic environment.
       

      Contact Info


      Please use the “apply” button to upload your CV and Letter of Motivation and any other documentation that adds value to your application.
       

      Apply now

      Apply now

    • Customer Service Representative (Polish)

      06.06.2019

      Recruiter

      Mrs. Sandra Besseling-Nies
      sandra.besseling_nies@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The Central Eastern European department provides services for customers in Poland, Hungary, Czech Republic and Slovakia. Within this department we offer combined services:

      Service 24hours department:
      Customers experiencing a vehicle breakdown can contact the Service 24 hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day.
      Employees answer incoming calls from customers requiring assistance.
      Details are collated and entered into a computerised system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician.
      The philosophy is to ensure the customer is mobile again as quickly as possible.

      Customer Service department:
      The Customer Service department serves all European customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles.
      All inquiries and complaints are handled by telephone, mail, fax or e-mail.  Customer
      Service is responsible for after-sales service issues, technical and product topics and general company related inquiries.

      As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge. Multi-tasking is not a problem and you are a team player.

      Job Requirements

      Good understanding of Customer satisfaction
      • Mother tongue Polish
      • Fluent English (corporate language)
      • Additional Czech, Slovak or Hungarian language would be an asset
      • Good written and verbal skills
      • Ability to work in structures, to prioritize, analyze and coordinate your day to day
      • Empathy and negotiation skills
      • Open-minded to a diversity of cultures
      • Computer literacy

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      Benefits

      • Attractive salary based on previous experience;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      Additional benefits
      • Employee Car Program: discount on new or used Daimler brand cars;
      • Development: You will receive a personally tailored development plan with interesting career opportunities.
      • Social Activities: Due to our Social Club it is ensured that you also have fun with your colleagues after work.The company internal Social Club frequently organizes events and activities like kickboxing, dance courses, Friday night drinks,frequently organizes events and activities like kickboxing, dance courses, Yoga, tennis tournaments, kayak tours and indoor soccer games.
      • Enjoy massages free of charge during your breaks.
      • Free hot beverages like coffee (also coffee specialties like Café Latte, Espresso etc.), tea, soup and hot chocolate on all floors. You can also visit our company café to get special drinks and pastries like fresh Croissants and Donuts during your coffee breaks!
      • Healthy and diverse lunch options in the company restaurant including smoothies and theme days with e.g. Pizza, Burger, Pasta, Schnitzel and many more options! Daily salad buffet and a sandwich station is also one of our employees’ favorites.
      Working Conditions:
      This position is on a fulltime base (40 hrs per week). 24 hours shift pattern with a competitive salary and the possibility to increase your income with the shift allowance.
      We provide an extensive 4 week initial training and a follow up buddy program. 

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

      To data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.

      Apply now

      Apply now

    • Technical Service Representative I- XENTRY User Help Desk (Japanese)

      07.06.2019

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      As part of Retail Service, XENTRY Support is the first point of contact for delivering worldwide assistance to the retailer network and external entities (e.g. independent workshops) using  applications, diagnostic equipment and software supplied by Daimler’s aftersales division, Global Service and Parts (GSP/O).

      Tasks and responsibilities of the XENTRY Portal Support are:

      • Handle incoming work (email, tickets) from B2B customers and respond to the queries in a timely and professional manner.
      • Analyze and investigate issues making use of acquired knowledge and available tools.
      • Provide information and assistance with regards to XENTRY Portal Functions (Web application), investigate problems related to the dispatch of cases and system errors, etc.
      • Accurately document work related activities in the relevant ticketing system according to established policies and procedures.
      • If necessary, coordinate with internal stakeholders to resolve complex enquiries and complaints about supported products.
      • Ensure all areas of personal responsibility are handled promptly, accurately, and with outstanding customer service.
      • Whether required, perform other duties and responsibilities as assigned.

      Job Requirements

      Our ideal candidate is willing to be our Brand Ambassador. He/she is highly perceptive, customer focused and is able to understand and manage expectations. For this position, we are looking for a Japanese speaker with an extra European language and/or English (corporate language). Good communication (B2B) skills are essential, both written and verbal.

      Due to the nature of our business the candidate needs to have good understanding of and strong affinity with Computers (Windows ®), including installation of software and configurations of networks. Some interest for and basic knowledge of automotive technology and Daimler Aftersales Applications is an advantage. Superior analytical skills, ability to anticipate on upcoming issues and find solutions, pro-activeness and ability to work independently are key requirements.

      Our fast moving and dynamic environment requires flexibility and ability to work according to established processes, guidelines and policies without detriment for own stress. As we believe in the strength of doing things together, team work is an essential part of our daily business. Therefore, we aim for candidates with an enthusiastic and inspiring personality.

      If you identify yourself with this profile and would like to be part of our successful team, don’t hesitate to apply for the position. Please be aware that due to the time difference with Japan, nightshift availability might be required (shift allowance compensation applies)

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Employee Car Program: discount on new or used Daimler brand cars 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or free public transport  or contribution to fuel costs
      • A “tailor made” individual development plan

      Contact Info

      References :
      ENGLISH - XENTRY UHD
      - General information on the XENTRY Diagnosis Systems: Link to Diagnosis-World
      - Setup of the current Diagnostic System: Link to Video

      For this position we will only take into consideration candidates who are entitle to work in The Netherlands or they are (applicable for) in their search year.

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

      For more information about this vacancy please contact the Recruitment Office on +31 43 3562708

      Apply now

      Apply now

    • Technical Specialist - Technical Retail Support Parts

      14.06.2019

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      Within the Retail Service department we are responsible for the global escalation (2nd level) for technical enquiries about parts for Mercedes-Benz passenger cars. The supported entities consist of the Mercedes-Benz local headquarters, general distributors and logistic centers. Furthermore, the specialist role is to liaise with internal and external partners for resolving complex issues.
       
      Tasks and Responsibilities:

      • Resolve incoming support requests, incidents and problems in the required languages
      • Resolve escalated technical parts enquiries for Mercedes-Benz passenger cars
      • Appropriate usage of available resources and documentation of business related activities in relevant system (eg. ticketing system)
      • Identify, escalate or resolve complex issues when necessary
      • Proactively and continuously monitor workload to ensure timely investigation and response to support requests
      • Proactively identify, analyse and resolve or escalate problems and situations applying personal expertise and accrued knowledge
      • Is able to provide feedback with proposed solutions to business partners influencing product/system specification and policy
      • Is able to steer process change requirements to business partners
      • Ensure quality improvements within supported services
      • Uses out-of-the-box thinking to develop alternative solutions when established processes are not sufficient.
      • Proactively steers analytical reasoning and problem solution amongst colleagues
      • Recognises when issues or problems pop up more than once and takes appropriate action after accurate analysis.

      Job Requirements

      • Excellent communication skills (B2B)
      • Near-native in German and English, both verbal and in writing
      • Expert skills  in customer support and problem solving
      • Expert affinity with IT - Computer literate (MS Windows Office)
      • Expert affinity with the car trade and technology
      • Advanced knowledge of Daimler products and their parts is an advantage
      • Advanced knowledge of interactions between tools and support systems
      • Is capable of handling expert tasks in combination with regular workload without detriment to own stress level
      • Uses expert knowledge, training and experience to come to root cause in problem solving
      • Acts as a “brand ambassador”
      • Supports strategic direction even if in conflict with own view
      • Checks and corrects erroneous data content in systems where encountered or prompts responsible party to amend
      • Expert knowledge of XENTRY Portal Parts Information (XPPI)/Iparts and parts structure is beneficial”
         

      Compensation

      We offer you a job in a multi-cultural, young and informal international working environment with interesting conditions, both primary and secondary:
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Employee Car Program: discount on new or used Daimler brand cars 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
      • A “tailor made” individual development plan
       

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

      For more information about this vacancy please contact the Recruitment Office on +31 43 3562708

      Apply now

      Apply now

    • Technical Service Representative - Kundenbetreuungscenter Front Desk

      17.06.2019

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The XENTRY Support KBC Frontdesk is the point of contact for inquiries from Market Operational Centers/General Distributors and the Retailer Network related to system contract management, StartKeys (software license) and customer data management with regards to XENTRY products and services using the tools and software supplied by Daimler’s aftersales division, Global Service and Parts (GSP/O).

      Task and Responsibilities

      • Proactively monitor all incoming communication channels from B2B customers and respond to their queries in a timely and professional manner
      • Analyze and investigate issues making use of acquired knowledge and available tools.
      • Provide information and assistance related to system contract management, StartKeys (software license) and customer data management with regards to XENTRY products and services as well as investigate problems related to the dispatch of cases and process adherence, etc
      • Accurately document work related activities in the relevant ticketing system according to established policies and procedures
      • Direct coordination, when necessary, with GSP 2nd & 3rd level as well as external stakeholders to resolve complex enquiries and complaints about supported products
      • Discrete and adequate handling of confidential information related to customer data as well as financial transactions and records
      • Ensure correct registration of Independent Service Providers in the Daimler database according to established guidelines
      • Ensure timely expedition of shipment documentation based on country-specific customs regulations
      • Ensure all areas of personal/departmental responsibility are handled promptly, accurately and with outstanding customer service
      • When required, perform other duties and responsibilities as assigned
      • Adaptive and flexible to changing business requirements
      • Buddying/training tasks mentoring junior staff

      Job Requirements

      • Very strong organizational and administrative skills
      • Highly proficient to native German speaking and fluent in English (corporate language).
      • Strong communication skills (B2B), both written and verbal.
      • Good skills in customer support and methodological approach to problem solving. 
      • Completed vocational education. High vocational or bachelor level is an advantage but not a requirement. Candidates without a degree will be considered given equivalent experience and abilities.
      • Affinity with IT - Computer literate (MS Windows Office)
      • Basic knowledge of automotive technology and Daimler Aftersales Applications is an advantage  
      • ‘Can-do’ and proactive energetic attitude in a diverse and intercultural environment.
      • Take ownership and responsibility to ensure action is taken in time sensitive situations.
      • Open communication style and participation in Feedback culture

      Compensation

      We offer you a job in a multi-cultural, young and informal international working environment with interesting conditions, both primary and secondary:

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Employee Car Program: discount on new or used Daimler brand cars 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
      • A “tailor made” individual development plan

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

      For more information about this vacancy please contact the Recruitment Office on +31 43 3562708

      Apply now

      Apply now

    • Technical Service Representative I- XENTRY User Help Desk Front Desk (German)

      17.06.2019

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      As part of Retail Service, XENTRY Support is the first point of contact for delivering worldwide assistance to the retailer network and external entities (e.g. independent workshops) using  applications, diagnostic equipment and software supplied by Daimler’s aftersales division, Global Service and Parts (GSP/O).
      Tasks and responsibilities of the XENTRY Support User Helpdesk (UHD) are:

      • Handle incoming work (phone, email, tickets) from B2B customers and respond to the queries in a timely and professional manner
      • Analyze and investigate issues making use of acquired knowledge and available tools
      • Provide information and assistance with regards to XENTRY Hardware and Software, coordinate repair and exchange-service of the diagnostic equipment, investigate problems related to the installation of updates on components, provide support in case of issues with initial network configuration, etc.
      • Accurately document work related activities in the relevant ticketing system according to established policies and procedures
      • If necessary, coordinate with internal stakeholders to resolve complex enquiries and complaints about supported products
      • Ensure all areas of personal responsibility are handled promptly, accurately, and with outstanding customer service.
      • Whether required, perform other duties and responsibilities as assigned.

      Job Requirements

      Our ideal candidate is willing to be our Brand Ambassador. He/she is highly perceptive, customer focused and is able to understand and manage expectations. For this position, we are looking for a native German speaker and fluent in English with good communication (B2B) skills both written and verbal.
      Due to the nature of our business the candidate needs to have good understanding of and strong affinity with Computers (Windows ®), including installation of software and configurations of networks. Some interest for and basic knowledge of automotive technology and Daimler Aftersales Applications is an advantage.
      Superior analytical skills, ability to anticipate on upcoming issues and find solutions, pro-activeness and ability to work independently are key requirements.
      Our fast moving and dynamic environment requires flexibility and ability to work according to established processes, guidelines and policies without detriment for own stress.
      As we believe in the strength of doing things together, team work is an essential part of our daily business. Therefore, we aim for candidates with an enthusiastic and inspiring personality.
      If you identify yourself with this profile and would like to be part of our successful team, don’t hesitate to apply for the position

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary: 

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Employee Car Program: discount on new or used Daimler brand cars 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or; free public transport or or; contribution to fuel costs
      • A “tailor made” individual development plan

      Contact Info

      References : 
      ENGLISH - XENTRY UHD
      - General information on the XENTRY Diagnosis Systems: Link to Diagnosis-World
      - Setup of the current Diagnostic System: Link to Video

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
      For more information about this vacancy please contact the Recruitment Office on +31 43 3562708

      Apply now

      Apply now

    • Logistic Specialist III _Process & Quality Specialist

      17.06.2019

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The Logistic Specialist acts within a Logistic department on high level specialist tasks and reports directly to the Manager. The staff function usually owns or supports a business stream, is able to create and update relevant reporting data and provides departments worldwide with advanced troubleshooting knowledge and demonstrating operational best practice to all Daimler Business Partners. The main responsibilities of the job holder covers subject specialist roles such as cross functional, international projects, quality and process analysis, reporting structure etc. He/she is responsible to create and identify effective business process and procedure optimizations as well as structural implementations in order to maximize and ensure best Quality of Service and Customer Experience. The Logistic Specialists works closely with the Manager and the Operation Managers and supports the internal framework with expert knowledge to fully meet the department objectives. He/she collaborates with internal and external stakeholders.

      Your tasks & responsibilities:
       

      • Ensure Professional Standard of communication to internal-/external Business Partners Worldwide
      • Safeguard Knowledge of Processes, Tools and Systems MBCAC/GLC to the most current level.
      • Actively create and ensure up-to-date documentation on Knowledge and Process landscapes.
      • Efficient and Effective Planning of own Activities in order to safeguard SLA’s and Deadlines.
      • Analyze, Monitor and Report Quality Standards and KPI’s to Management Level
      • Being able to analyze and deliver High Performance on Quality, KPI’s and Customer Experience in a Key Account function for multiple Markets
      • Pro-actively identify and signal quality improvements and efficiency gained within supported services
      • Support in Projects, trainings and being able to lead work packages (track/communicate status and act on deadlines)
      • Ensure quality improvements and efficiency gained within supported services
      • Methodological and LEAN approach to problem solving (IF/NOT/THEN/WHEN/etc)
      • Monitor and Ensure process adherence in own team and if relevant towards Business Partners Worldwide.
      • Understand core customer concerns and Interact with business partners to obtain relevant information to facilitate accurate and timely answer to Enquiries / Escalations.
      • Prepare the logistic department for audits and support internal and external stakeholders

      Job Requirements

      • Fluent level in English, German and preferably an additional language
      • Advanced analytical skills
      • Proficiency in Microsoft Office: Power Point, Excel, Access (SAP/BI is a Plus)
      • Degree in business or economics preferred
      • Ability to manage complexity under high pressure and stress
      • Strategic, progressive and out of the box thinking, think in solutions not problems
      • Demonstrate independent working, taking responsibility and accountability for work streams
      • Demonstrate active attitude in own development in Knowledge and Skills
      • Strongly oriented to Customer’s Satisfaction and Quality of Service
      • Experience in project management and process landscape mapping
      • Good business acumen and subject expert in business area
      • Willingness to travel
      • Professionally communicate complex subhects in front of high management

      Compensation


      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary: 

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Employee Car Program: discount on new or used Daimler brand cars 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or; free public transport or or; contribution to fuel costs
      • A “tailor made” individual development plan
      Full-time position 40 hours per week between Monday to Friday, dayshift.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
      For more information about this vacancy please contact the Recruitment Office on +31 43 3562708

      Apply now

      Apply now

    • Logistic Service Representative - Critical Parts Management

      18.06.2019

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are a very important connection to the Mercedes-Benz brand. The Customer Assistance Center’s core services are delivered by Operations: Roadside Assistance, Customer Complaint management and Enquiry management. All our supporting departments, such as Retail services, Operational Excellence and Critical Parts Management, are also located in our offices in Maastricht. Furthermore, our task is to create a global Customer Contact Center network. Therefore we have established the department “Global Contact Center Management”. Having the global Governance mandate, we manage the worldwide implementation, standardization, innovation and performance of Customer Contact Center services within Daimler AG. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The Critical Parts Management Department of the Mercedes-Benz Customer Assistance Center Maastricht N.V. is dealing with global escalations for parts in the Mercedes-Benz logistics chain. The supported entities consist of the Mercedes-Benz local headquarters, general distributors, wholesale locations and appropriate retailers. 

      Tasks & responsibilities:

      • Resolve incoming support requests, incidents and problems in the required languages
      • Resolve escalated bottleneck parts enquiries for all Mercedes-Benz business units (passenger cars, vans and trucks)
      • Appropriate usage of available resources and documentation of business related activities in the relevant system (e.g. ticketing system)
      • Analyze and investigate logistic issues using own knowledge, computer applications and other Daimler entities and external partners
      • Proactively and continuously monitor workload to ensure timely investigation and response to bottleneck requests

      Job Requirements

      • Experience in customer support / problem solving business processes;
      • Fluency in German both verbal and in writing;
      • Fluency in English (corporate language);
      • Handling escalations in combination with regular workload without detriment to own stress level;
      • Ability to understand the relationship between internal and external processes;
      • Ability to understand interactions between demand and supply in the logistics chain;
      • Open-minded to a diversity of cultures;
      • Computer literacy;
      • Acts as a Brand ambassador.

      Compensation

      Compensation
      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      Benefits:

      • A “tailor made” individual development plan
      • Employee Car Program: discount on new or used Daimler brand cars
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
      • Collective health insurance at discounted rates
      • Pension plan
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary
      • Competitive performance based salary growth
      • Result oriented bonuses
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      Working Conditions
      The salary liked to this position is € 2.075, = *. Based on a full-time position of 40 hours per week, between Monday to Friday, dayshift. We provide an extensive initial training and a follow up program.You will be offered one contract with a duration of one year, after this the contract will be of an indefinite time.

      *Please take into account that The Netherlands has a divergent tax system than other EU countries.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (In English) and any other documentation that adds value to your application.

      For more information about this vacancy please contac +31 43 356 2708.

      Apply now

      Apply now

    • Quality Management Specialist Mercedes-Benz Maastricht

      18.06.2019

      Recruiter

      Mrs. Manon Gosler
      manon.gosler-bongaerts@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world.
      Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      As a Quality Management Specialist you are part of the Training Development and Quality Management department, which is in charge for Training Consultancy and Quality Management Strategy for all Mercedes-Benz Contact Centers worldwide.
      The Quality Management team is responsible for the Quality Framework and the development of Quality Assurance programs, preparing and completing action plans as well as defining standards, steering models, monitoring measures, coaching methodologies and follow-up actions. The team is also responsible to adjust, conform and regulate the corporate strategy within all the Contact Centers and to supervise the work of the Quality Monitoring teams in the different sites.

      Function Description

      • Develop and support communities of practice and networks with peers
      • Design and maintain a Quality plan for worldwide customer contact centers, developing and/or adjusting Quality programs for Operational services for Mercedes-Benz and Smart
      • Match best practices against world class standards, also providing expertise in the area of Quality involving Daimler entities
      • Facilitates the technical implementation and usage of the quality management system (call recording and monitoring) at the Global Contact Centers
      • Cooperates with the Training Development Team to ensure the implementation in the Global Customer Contact Centers
      • Conducts calibration sessions (on site and/or in remote) to enhance the integration of the Quality Program in the Contact Centers
      • Suggests improvement actions when objectives are not met or best practices are not applied
      • Assesses requirement of the Quality Management system
      • Implementation of the Quality programs, initiatives and activities in new sites
      • Work with Stakeholders in the identification and definition of service Quality standards, addressing Quality early in projects development and implementation
      • Identify needs and develops methodology and measures to continuously improve the Company Quality performance
      • Roll-out of the Quality programs in different Countries worldwide from preparation to training and from implementation to after-care

      Job Requirements

      • Higher vocational /university degree
      • Understanding of Contact Center management (processes, systems, KPI & reporting, etc.)
      • Minimum of 3 years’ experience in Quality Assurance
      • Project experience
      • Contact center experience
      • Negotiation skills
      • Independent thinking and acting
      • Experience in developing Quality programs for internal Monitoring and Coaching as well as Customer Satisfaction Survey
      • Consultancy experience in the field of Quality and Communication
      • Some experience in Customer Experience (CX) approach
      • Ideally knowledge of COPC Standards
      • IT affinity
      • Adaptability and flexibility
      • Fluent in corporate language English (need to have), a good command of a second language is a plus

      Compensation

      Full-time position 40 hours per week, Monday to Friday, day-shift.

      We offer you a job in a multicultural, dynamic and informal international working environment with interesting conditions, both primary and secondary
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs
      • Result oriented bonuses
      • Competitive performance based salary growth
      • Holiday allowance: 8% of annual salary
      • 200 vacation hours (based on full time employment)
      • Non contributory pension plan
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
      • Employee Car Program: discount on new or used Daimler brand cars

      If your application is successful you can save-the-date for the interview on Wednesday July 10th, 2019.
       

      Contact Info

      Does this role fits your expectations regarding a new challenge, then please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application. You can respond to the vacancy until July 4th, 2019.

      For data privacy reasons we do not handle any applications sent by email.

      For more information about this vacancy please contact Manon Gosler-Bongaerts by email: manon.gosler-bongaerts@daimler.com.
       

      Apply now

      Apply now