Mercedes-Benz Customer Assistance Center
Vacancies

Vacancies.

  • Vacancies

  • We are hiring.

     Do you see challenges where others see problems? Do you want to be part of an international team with great career opportunities? Can you imagine living in the multicultural Maastricht-Aachen Region? Please send us your application. You can find the current job vacancies at the Mercedes-Benz Customer Assistance Center here.

    Did you not find the job you were looking for? No problem! We have plenty of opportunities that might fit your talents and skills. Please contact us and send your CV and your motivation letter and we promise to get in touch with you as soon as possible. We would be delighted if we could offer you the right challenge.

    Please click here to submit your resume. If you have questions do not hesitate to call us at 0031 43 356 2222.

    • Connected Mobility Support Specialist | Both German & English (Incl. relocation package)

      27.09.2019

      Recruiter

      Mrs. Sandra Besseling-Nies
      sandra.besseling_nies@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht, we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. 

      Function Description


      Mercedes me is a modern and exciting platform/service, which links customers to their Mercedes-Benz and Smart vehicles in an intelligently connected way. We support this platform on a global scale.
      The atmosphere within our young Connected Mobility Services department can be described as informal, supportive, international and dynamic.

      Our team embodies an adaptive and adhocracy culture and our effectiveness is based on team spirit, transparency, engaging in proactive feedback and taking ownership.
      We offer a helping hand, troubleshooting incoming support requests, incidents and problems.
      All related to the ‘connectivity’ between our vehicles, apps and other products.

      Because of the high quality support we provide on a daily basis, continuous developments in technology and the broadening of our services and products, we are expanding rapidly!
      This is why we are scouting for talents like you.
      Our comprehensive initial training will warm up your engine and give you the grip you need to carry out your job successfully. We will accelerate any ambition and join you at the steering wheel, driving your future together.  

      Our role?
      We are there for you during the pit stops, supporting you whatever direction you wish to take. Gear you up for success; calibrate your skills and competencies and continuously improve your talents and strengths.

      Job Requirements

      You can become a Technical Service Representative if you:

      • have an excellent knowledge in German and a very good knowledge of English (both written and spoken)
      • have any affinity within IT/Telematics or are someone who has always been interested in “the internet of things”.
      • possess excellent communication skills (B2C and B2B)
      • are able to identify, analyse and resolve problems over the phone with involved partners
      • can handle interaction between tools and support systems

      Compensation

      When maintenance is needed…
      In your garage there are various boxes on multiple shelves, filled with all required tools to enhance your performance day by day.
      These boxes contain:

      • an attractive pay
      • a competitive performance based salary growth
      • result oriented bonuses
      • a holiday allowance: 8% of annual salary
      • transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
      • 200 vacation hours
      • collective health insurance at discounted rates
      • “Employee Car Program”: discounts on new or used Daimler brand cars
      • lucrative relocation package. If applicable, you will also be reimbursed for the first arrival, housing fee & moving costs.
      • Social Activities: It is ensured that you also have fun with your co-drivers after work. The internal company Social Club frequently organizes events and activities like sports, language courses, cooking workshops, dance courses & Friday night drinks.

      Contact Info

      Set – Ready – Go!
      Click on the Apply-button to start your engine and upload your resume & cover letter in English.

      Mercedes me starts with Mercedes you!

      Check these links to be ready to launch your career:
      www.daimler.com/products/services/mobility-services
      www.mercedes.me
      www.mercedes-benz.com
       

      Apply now

      Apply now

    • Customer Service Representative (French)

      21.01.2020

      Recruiter

      Mrs. Manon Gosler
      manon.gosler-bongaerts@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The CAC offers two different types of customer service for Mercedes-customers in France. The departments are blended which means you will be providing all services to our customers.

      Roadside Assistance
      Customers experiencing a vehicle breakdown can contact the Service 24 Hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Our Customer Service Representatives answer incoming calls from customers requiring assistance. Details are collected and entered into a crm system. In case the problem can’t be solved by telephone, the Customer Service Representative contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.

      Customer Service Department
      The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

      Do you enjoy building up a relationship with clients and do you have perfect writing skills? 
      Do you enjoy providing immediate assistance to customers and being part of a dynamic environment? Are you flexible enough to work in shifts? Stop reading and apply directly to become a part of our team!
       

      Job Requirements

      • Native level of French, both written and spoken
      • Excellent understanding of customer satisfaction
      • Good command of English (company language)
      • Ability to work in structures, to prioritize, analyze and coordinate your day to day business
      • Empathy and negotiation skills
      • Strong analytical skills
      • Open-minded to a diversity of cultures
      • Computer literacy
      • Act as our Brand ambassador

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      • Definite contract for 1 year, with option to permanent contract afterwards
      • An extensive initial training of up to 4 months
      • A “tailor made” individual development plan
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary
      • Competitive performance based salary growth
      • Result oriented bonuses
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
      • Collective health insurance at discounted rates
      • Non-contributory Pension plan

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (In French) and any other documentation that adds value to your application.

      For more information about this vacancy please contact the Recruitment Office, Manon Gosler, manon.gosler-bongaerts@daimler.com

      Apply now

      Apply now

    • Data Steward

      12.02.2020

      Recruiter

      Mrs. Manon Gosler
      manon.gosler-bongaerts@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. Forty two  different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level.
      Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customers mobility guarantee availability 24 hours a day, 365 days a year.
      The Retail Service department supports technical and product related competencies for CAC, Daimler and external parties.

      Within the department “Global Contact Center Management”, the Data Steward is part of the team “Business Development & Digitalization”. The digitalization part of the team is responsible for developing a data & digitalization strategy and manages, develops and implements use cases within the Customer Assistance Center (CAC) or other global Customer Contact Centers (CCCs) and is responsible for the data quality within our CRM system.

      The data steward is responsible for the management and proficiency of data stored in our organization. He takes care of the stewarding process with the identification of the elements which he/she will steward, with the ultimate result being standards, controls and data entry. He/she will responsible to set up a standardized process for monitoring of data quality and after having set this up, he/she is operationally responsible for the monitoring of data quality, identify discrepancies and also take corrective measures. He/she will work closely together with the Data Custodian in IT as well as the Business Information Security Officer (BISO) and Information Security Officer (ISO).

      Function Description

      • Definition and implementation of policies and procedures for the day-to-day operational and administrative management of systems and data — including the intake, storage, processing, and transmission of data to internal and external systems
      • Ongoing and detailed evaluation of data quality, the identification of anomalies and discrepancies, and the contribution of expertise to understand the root cause and implement corrective measures
      • Definition of policies and procedures for access to data, including the criteria for authorization based on role
      • Working closely with data custodians to establish controls, stewards evaluate any suspected or actual breaches or vulnerabilities in confidentiality, integrity, or availability and report them to management or information security personnel
      • Creation and maintenance of reference data and consistent master data definitions

      Job Requirements

      • Master in the area of Computer Science, Econometrics, Knowledge Engineering or equivalent
      • Minimum 3 years of professional experience in a similar area
      • Experience with databases, preferably CRM databases.
      • Very good skills in data modelling and data warehouse concepts
      • Able to set up data element definitions
      • Experience with data governance policies
      • Analytical skills
      • Excellent communicative skills (in English)
      • Assertive and pro-active
      • Social, entrepreneurial, ambitious, and curious with a great drive
      • Comfortable with interacting with international stakeholders on multiple levels

      Compensation

      This is a fulltime position.

      Contact Info

      Does this role fits your expectations for a new challenge, then please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.


      For more information about this vacancy please contact Manon Gosler-Bongaerts by email: manon.gosler-bongaerts@daimler.com

      Apply now

      Apply now

    • Customer Service Representative (German)

      27.02.2020

      Recruiter

      Mrs. Sandra Besseling-Nies
      sandra.besseling_nies@daimler.com

      Company Information

      Mercedes-Benz ist als führender Anbieter von hochwertigen Produkten und erstklassigem Service anerkannt und setzt neue Grenzen für die Bedeutung von Exzellenz in der Automobilbranche. Die Geschichte von Mercedes-Benz begann bereits im Jahr 1885, als Karl Benz das erste Automobil erfand und Mercedes-Benz damit einen Platz in der Geschichte sicherte.
      Du denkst bestimmt, 100 Jahre ist eine lange Zeit im Geschäft zu sein. Was ist also unser Geheimnis? Wir sind laufend bemüht, Wege zu finden, Tradition und Innovation miteinander zu verbinden. Das Mercedes-Benz Customer Assistance Center in Maastricht ist keine Ausnahme. Bereits seit 20 Jahren ist es unser Ziel, unseren Kunden, nicht nur in Europa, sondern weltweit den besten Kundenservice zu bieten. Ohne unsere talentierten und motivierten Kollegen, die täglich zum Erfolg unseres Unternehmens beitragen, wäre es uns jedoch nicht möglich dieses Ziel einzuhalten. Aus diesem Grund suchen wir immer nach neuen Sternen in unserem Team. Wenn du das sein möchtest, lies weiter!
      Standort
      Maastricht ist eine charmante Stadt im Süden der Niederlande – Ganz im Herzen von Europa. Die Stadt verkörpert Eleganz, Klasse, Kultur und ist ebenso der perfekte Standort für Reisen in andere Regionen des Kontinents. Zusätzlich ist Maastricht eine lebendige Stadt, in der viele verschiedene Nationalitäten aufeinandertreffen. Daraus entsteht eine interessante, mehrsprachige Gemeinschaft, die sich schnell nach einem Zuhause anfühlt.
       

      Function Description

      Wie ein typischer Arbeitstag im Büro aussieht? Wir nehmen dich mit:
      Um unseren Kunden die bestmöglichste Erfahrung zu bieten, kannst du dich vor deiner Schicht mit einem leckeren Getränk von unserem eigenen Barista stärken. Du beginnst deine Schicht am Schreibtisch, mit dem Öffnen aller Systeme und Programme, die du brauchst, um dich auf die Anfragen unserer Kunden vorzubereiten. Danach liest du alle relevanten Informationen in unseren marktspezifischen Kanälen und gehst durch deine E-Mails. Deine Schicht ist in zwei Zeitfenster aufgeteilt, entweder nimmst du eingehende Anrufe an oder du bearbeitest schriftliche Anfragen per E-Mail, Brief oder Fax. Um die Anliegen unserer Kunden zu lösen, arbeitest du Hand in Hand mit unseren Händlern und Werkstätten vor Ort. Darüber hinaus verfügen wir über ein Team von technischen Spezialisten, die dich unterstützen die richtigen Antworten und Lösungen für unsere Kunden zu finden. All die Arbeit verdient natürlich auch eine erholsame Pause! Hierfür versorgt dich unsere Kantine mit leckeren und abwechslungsreichen Gerichten.
       

      Job Requirements

      Über dich
      Um einer unserer Sterne zu werden, musst du ein paar Dinge mitbringen.
       

      Kommunikation
      Kommunikation ist der Schlüssel! Zuhören und sich verstanden fühlen sind sehr wichtige Attribute bei der täglichen Arbeit für Mercedes-Benz. Um die Bedürfnisse unserer Kunden rechtzeitig zu verstehen und zu lösen, solltest du über gute kommunikative Fähigkeiten verfügen.


      Kundenorientiert
      Du solltest kundenorientiert und empathisch Denken. Du bist bereit, alles zu tun, um unsere Kunden zufriedenzustellen und das wichtigste Versprechen unserer Marke zu leben „das Beste oder Nichts“.


      Training
      Es wird natürlich nicht von dir erwartet, dass du bereits alles weißt, wenn du bei uns anfängst. Daher beginnen alle neuen Mitarbeiter mit einem Training. Im Rahmen dieses Trainings wirst du auf deine neue Position vorbereitet und lernst alles Prozesse und Programme kennen mit denen du später arbeiten wirst. Unsere Bitte an dich: Nimm dir die Zeit zum Lernen und entwickle dein neues Wissen bestmöglich.


      Verfügbarkeit
      Du wirst 40 Stunden pro Woche für ein attraktives Gehalt in der Tagesschicht (zwischen 07.30 und 20.00) arbeiten.

      Compensation

      Fragst du dich, ob du dich zurechtfinden wirst?


      Wir helfen dir andere Kollegen außerhalb der Arbeit zu treffen und dich so besser einzufinden. Unser Social Club organisiert ansprechende Aktivitäten, wie Sprachkurse, wöchentliche Sportaktivitäten und kulturelle Veranstaltungen in der Stadt.

      Wir bieten ein ausgezeichnetes Umzugspaket, welches deine Reise- und Aufenthaltskosten für die ersten zwei Monate abdeckt. Dein Training im ersten Monat wird natürlich auch bezahlt. Es ist wichtig an einem Ort zu sein, an dem du das Gefühl hast, wachsen zu können. Wir bieten dir verschiedene Möglichkeiten dich zu entwickeln und unterstützen dich dabei!

      Contact Info

      Das hört sich alles ansprechend an und du willst am liebsten direkt loslegen? Dann freuen wir uns von dir zu hören! Worauf wartest du? Lade über den Link einfach deine Bewerbungsunterlagen inklusiv Lebenslauf und Motivationsschreiben auf Deutsch hoch! 

      Aufgrund von datenschutzrechtlichen Gründen nehmen wir keine Bewerbungen per E-Mail an. Nutze für deine Bewerbung bitte den dafür vorgesehenen Link.
       

      Apply now

      Apply now

    • Technical Service Representative I - CMS (Czech & English)

      21.04.2020

      Recruiter

      Mrs. Sandra Besseling-Nies
      sandra.besseling_nies@daimler.com

      Company Information

      Mercedes me is a modern, exciting new brand which links customers to their Mercedes-Benz and Smart vehicles in an intelligently connected world…and it’s expanding rapidly!
       
      As a Technical Service Representative I you will be the 1st point of contact to our customers (B2C & B2B) and act as a subject-matter expert by supporting users with process knowledge and case specific routing, as well as participating in the development of current business and the setup of future services.

      Do you want to know more?
       
      Connected Mobility Services merges the digital and technical world with our passion for delighting our customers. We dedicate our services to always find customer centric solutions that not only exceed our customers’ expectations but delight them with our knowledge and support during the process. One of the main pillars of these services is Mercedes me connect.
       
      Mercedes me connect combines numerous connectivity services from Mercedes-Benz. Using dedicated Apps and websites, these services enable customers to connect with their vehicle at any time and from anywhere. Smartphones, tablets or PC’s can be used to locate their vehicle, remotely operate specific functions, as well as manage vehicle maintenance and user accounts.

      We also invest in the future of mobility. Car2Go and VAN2SHARE pioneer the realm of innovative mobility services. Along with many other smartphone based mobility concepts such as smart ready to drop, we optimize the use of existing transportation infrastructure and develop flexible and ecofriendly mobility solutions of the future.

      These are just some of the digital services Mercedes-Benz currently provides. With our continued expansion, many more customers are experiencing the benefits of this technology. The latest Pro Connect and Connect Business services from Mercedes-Benz, ensures van owners and fleet customers can monitor their vehicles too. Smart customers are also catered for with the new Smart Control App.

      Here you can check more information about Connected Mobility Services:

      www.daimler.com/products/services/mobility-services
      www.mercedes.me
      www.mercedes-benz.com

      Function Description

      How exactly will you operate? By…

      • accepting incoming support requests, incidents and problems
      • identifying weaknesses in our processes or tools and create awareness
      • registering all activities in the ticketing tool
      • troubleshooting minor training issues on the phone
      • identifying problems that can affect our processes and escalating them accordingly
      • resolving reported issues according to pre-defined use cases
      • reporting undefined issues to higher level

      Job Requirements

      You can become a Technical Service Representative if you:

      • have any affinity within IT/Telematics or are someone who has always been interested in “the internet of things”.
      • possess excellent communication skills (B2C and B2B)
      • have excellent skills in both Czech and English (both written and spoken)
      • are able to identify, analyse and resolve problems over the phone with involved partners
      • can handle interaction between tools and support systems

      Compensation

      When maintenance is needed…
      In your garage there are various boxes on multiple shelves, filled with all required tools to enhance your performance day by day.
      These boxes contain:

      • an attractive pay
      • a competitive performance based salary growth
      • result oriented bonuses
      • a holiday allowance: 8% of annual salary
      • transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
      • 200 vacation hours
      • collective health insurance at discounted rates
      • “Employee Car Program”: discounts on new or used Daimler brand cars
      • lucrative relocation package. If applicable, you will also be reimbursed for the first arrival, housing fee & moving costs.
      • Social Activities: It is ensured that you also have fun with your co-drivers after work. The internal company Social Club frequently organizes events and activities like sports, language courses, cooking workshops, dance courses & Friday night drinks

      Working Conditions:
      This position is on a fulltime base (40h per week) in a 24 hours shift pattern.
      Shift allowance:
       
      Monday - Friday     20h00 – 22h00         25%
      Monday - Friday     22h00 – 07h00         50%
      Saturday                                                  50%
      Sunday                                                    100%
       
      We provide an extensive 4 weeks initial training and a follow up buddy program.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

      To data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.

      Apply now

      Apply now

    • Customer Service Representative UK (Location: Maastricht,NL)

      29.05.2020

      Recruiter

      Mrs. Evy Ackermans
      sdworkx.ackermans@daimler.com

      Company Information

      Mercedes-Benz are well recognized as industry leaders in luxury service and high quality products, pushing the meaning of automobile excellence to new boundaries. You can trace the timeline of Mercedes-Benz all the way back to 1885 when Karl Benz invented the first automobile - cementing Mercedes-Benz a place in history.

      We know what you’re thinking, over 100 years is a long time to be in the business. So what’s our secret? We constantly strive to find ways to balance tradition with innovation. Mercedes-Benz Customer Assistance Center, Maastricht is no exception. For the last 20 years our aim has been to provide the best quality customer service not only in Europe but all around the world. But maintaining these standards would not be possible without all of the talented and motivated colleagues that contribute to the success of our company.  That is why we are always looking for bright new sparks to join us. If that could be you, read on!

      Function Description

      For our UK market we are currently recruiting candidates wanting to work (and if necessary) relocate to the beautiful city of Maastricht.

      Maastricht is a charming city in the south of the Netherlands - the very heart of Europe. It embodies elegance, class and culture as well as boasting a perfect destination for travelling to other areas of the continent. Due to its location, Maastricht is a melting-pot of different nationalities creating a vibrant, multi-lingual community in which it’s easy to feel at home.

      Roadside Assistance
      Customers experiencing a vehicle breakdown can contact the Service 24 Hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Our Customer Service Representatives answer incoming calls from customers requiring immediate assistance. Details are collected and entered into a crm system. In case the problem can’t be solved by telephone, the Customer Service Representative contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.

      Do you enjoy providing immediate assistance to customers and being part of a dynamic environment? Are you flexible enough to work in shifts? Stop reading and apply directly to become a part of our team!

      Working hours
      The department is open 24/7, 365 days a year. You will be working 37,5 hours per week in a 24 hour shift pattern with a competitive salary and the possibility to increase your income with the shift allowance.

      Customer Service
      The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You ensure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

      Working hours
      The department is open from Monday to Friday. You will be working 40 hours per week in day shift with a competitive salary.

      Job Requirements

      To make all of this possible we’d need a couple of things from you:

      • Good understanding of customer satisfaction
      • English on a native level
      • A thorough understanding of the UK culture
      • Excellent written and verbal skills in the English language
      • Empathy and emotional intelligence
      • Logical thinking
      • Tech savvy
      • Patient
      • Flexible
      • Team player
      • Open-minded to a diversity of cultures
      • Open to relocation to Maastricht (if needed)

      Compensation

      Worried about fitting in? We help you meet other colleagues outside of work via our incredible social club that organizes cool activities such as: language courses, weekly sports activities and cultural events in the city.

      What if the purse strings are a little tight? We offer an excellent relocation package which takes care of your initial travel and accommodation expenses for the first two months. One month of training is, of course, also paid for.

      It’s important to be somewhere you feel you can grow! We offer opportunities that enable you to get support and development.

      Contact Info

      Does all of this sound appealing to you? If so, we want to hear from you. What are you waiting for?  Please use the link to apply with your C.V. and motivation letter in English.
      For data privacy reasons we do not handle any applications sent by email.

      Apply now

      Apply now

    • Technical Service Representative I - XENTRY User Help Desk | Japanese

      30.06.2020

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      As part of Retail Service, XENTRY is the first point of contact for delivering worldwide assistance to the retailer network and external entities (e.g. independent workshops) using applications, diagnostic equipment and software supplied by Daimler’s aftersales division, Global Service and Parts (GSP/O).

      Tasks and responsibilities of the XENTRY User Helpdesk are:

      • Handle incoming work (phone, email, tickets) from B2B customers and respond to the queries in a timely and professional manner
      • Analyze and investigate issues making use of acquired knowledge and available tools
      • Provide information and assistance with regards to XENTRY Hardware and Software, coordinate repair and exchange-service of the diagnostic equipment, investigate problems related to the installation of updates on components, provide support in case of issues with initial network configuration, etc.
      • Accurately document work related activities in the relevant ticketing system according to established policies and procedures
      • If necessary, coordinate with internal stakeholders to resolve complex enquiries and complaints about supported products
      • Ensure all areas of personal responsibility are handled promptly, accurately, and with outstanding customer service.
      • Whether required, perform other duties and responsibilities as assigned.

      Job Requirements

      Our ideal candidate is willing to be our Brand Ambassador. He/she is highly perceptive, customer focused and is able to understand and manage expectations. For this position, we are looking for a Japanese speaker with an extra European language and/or English (corporate language). Good communication (B2B) skills are essential, both written and verbal.

      Due to the nature of our business the candidate needs to have good understanding of and strong affinity with Computers (Windows ®), including installation of software and configurations of networks. Some interest for and basic knowledge of automotive technology and Daimler Aftersales Applications is an advantage. Superior analytical skills, ability to anticipate on upcoming issues and find solutions, pro-activeness and ability to work independently are key requirements.

      Our fast moving and dynamic environment requires flexibility and ability to work according to established processes, guidelines and policies without detriment for own stress. As we believe in the strength of doing things together, team work is an essential part of our daily business. Therefore, we aim for candidates with an enthusiastic and inspiring personality.

      If you identify yourself with this profile and would like to be part of our successful team, don’t hesitate to apply for the position. Please be aware that due to the time difference with Japan, nightshift availability might be required (shift allowance compensation applies)

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Employee Car Program: discount on new or used Daimler brand cars 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or free public transport  or contribution to fuel costs
      • A “tailor made” individual development plan

      Contact Info

      References :
      ENGLISH - XENTRY UHD
      - General information on the XENTRY Diagnosis Systems: Link to Diagnosis-World
      - Setup of the current Diagnostic System: Link to Video

      For this position we will only take into consideration candidates who are entitle to work in The Netherlands or they are (applicable for) in their search year.

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

       

      Apply now

      Apply now

    • Logistic Service Representative _Relationship Management (German+English)

      15.07.2020

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The Logistic Rep. acts within a Logistic or Technical department on high level specialist tasks and reports directly to the Technical Operations Manager. The main responsibilities are to ensure best Quality of Service and Customer Experience. Main responsibilities are manage all cases regarding backorder resolution, order management, returns, adhocs and claims for all Mercedes-Benz contract and non-process partners (Business Units: passenger cars, vans and trucks/commercial vehicles) and act as intermediate between Wholesale, MPC’s, Logistics Centers and Retailers. Involve other Partners in the supply chain and/or Management and delegate / escalate according to process when required.

      • Safeguard Knowledge of Processes, Tools and Systems MBCAC/GLC to the most current level.
      • Actively share Knowledge and Processes within the supported services
      • Execute workload in accordance with the planning and ensure handover in case of Absence
      • Deliver High Performance on Quality, KPI’s and Customer Experience in a Key Account function for multiple Markets
      • Handle Escalations and Fastlane’s. Involve other Technical Specialists and escalate timely according to the process required.
      • Ensure Professional Standard of communication to internal-/external Business Partners Worldwide
      • Methodological and LEAN approach to problem solving (IF/NOT/THEN/WHEN/etc)
      • Pro-actively identify and signal quality improvements and efficiency gained within supported services
      • Provide correct and accurate

      Job Requirements

      • Excellent level (written and spoken) in German and English
      • Highly professional and consistent communication skills
      • Ability to manage complexity under high pressure and stress
      • Out of the box thinking, think in solutions not problems
      • Demonstrate Independent working, taking Responsibility and accountability in daily work
      • Demonstrate active attitude in own development in Knowledge and Skills
      • Strongly oriented to Customer’s Satisfaction and Quality of Service
      • Flexibility is needed
      • Willingness to travel

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      • Definite contract for 1 year, with option to permanent contract afterwards
      • Working hours: 40 hours a week, Monday-Friday
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary
      • Competitive performance based salary growth
      • Result oriented bonuses
      • Collective health insurance at discounted rates
      • Pension plan
      • Transportation plan: free bike every 3 years or; free public transport or or; contribution to fuel costs
      • A “tailor made” individual development plan

      Contact Info

      Does all of this sound appealing to you? We want to hear from you.
      What are you waiting for?  Please use the link to apply with your C.V. and motivation letter in English.

      Apply now

      Apply now

    • Customer Service Representative (French)

      16.07.2020

      Recruiter

      Mrs. Manon Gosler
      manon.gosler-bongaerts@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The CAC offers two different types of customer service for Mercedes-customers in France. The departments are blended which means you will be providing all services to our customers.

      Roadside Assistance
      Customers experiencing a vehicle breakdown can contact the Service 24 Hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Our Customer Service Representatives answer incoming calls from customers requiring assistance. Details are collected and entered into a crm system. In case the problem can’t be solved by telephone, the Customer Service Representative contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.

      Customer Service Department
      The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

      Do you enjoy building up a relationship with clients and do you have perfect writing skills? 
      Do you enjoy providing immediate assistance to customers and being part of a dynamic environment? Are you flexible enough to work in shifts? Stop reading and apply directly to become a part of our team!

      Job Requirements

      • Native level of French, both written and spoken
      • Excellent understanding of customer satisfaction
      • Fluency in English (company language)
      • Ability to work in structures, to prioritize, analyze and coordinate your day to day business
      • Empathy and negotiation skills
      • Strong analytical skills
      • Open-minded to a diversity of cultures
      • Computer literacy
      • Act as our Brand ambassador

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      • Definite contract for 1 year, with option to permanent contract afterwards
      • An extensive initial training of up to 4 months
      • A “tailor made” individual development plan
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary
      • Competitive performance based salary growth
      • Result oriented bonuses
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
      • Collective health insurance at discounted rates
      • Pension plan

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation for this role (in French) and any other documentation that adds value to your application. 

      Please follow this application process as mentioned in the vacancy text, since for privacy reasons we cannot accept your application by email.

      Apply now

      Apply now

    • Technical Specialist I (Dutch)

      28.07.2020

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      Within the Retail Services department we are responsible for technical enquiries about parts for Mercedes-Benz passenger cars, Vans and Trucks. The supported entities are the Retailers. Furthermore, the specialist role is to liaise with internal and external partners for resolving complex issues. The Technical Retail Support Parts 1st level is the first point of contact for delivering support in regards to technical parts enquiries based on the Xentry Portal Parts job. The supported entities consist of the Mercedes-Benz retail organization in several European countries. Escalations are dealt with internally or delegation to Daimler’s after sales division, manly with the 2nd level functions.

      Tasks and Responsibilities:

      • Handles delegated tickets/cases from operational sub-level
      • Handles escalated topics from sub-level or management
      • Identify and escalate complex issues were necessary
      • Identifying, escalate or resolve complex issues when necessary
      • Supports sub-level operational departments and sub-teams with advanced troubleshooting knowledge and techniques, demonstrating operational best practice to all contact partners within MBCAC and Daimler
      • Appropriate usage of available resources and documentation of business related activities in relevant system ( e.g. ticketing system)
      • Proactively and continuously monitor workload to ensure timely investigation and response to support requests
      • Proactively identify, analyze and resolve or escalate problems and situations applying personal expertise and accrued knowledge
      • Is able to provide feedback to business partner influencing product specification and policy
      • Is able to signal process change requirements to business partners
      • Uses out-of-the box thinking to develop alternative solutions when established processes are not sufficient
      • Ensures quality improvements within supported services
      • Proactively steers analytical reasoning and problem solution amongst colleagues

      Job Requirements

      • Excellent knowledge of Dutch and English language; fluent Italian is desirable
      • Completed secondary vocational education. High vocational or bachelor level is an advantage, considering potential career opportunities, but is not a hard requirement. Candidates without a degree will be considered given equivalent experience and abilities
      • Minimum 2 years of experience within similar area of business
      • Advanced affinity with IT  and interaction between different tools and systems
      • Advanced affinity with the car trade, technology and / or electronic equipment
      • Excellent communication skills (B2B)
      • Expert skills in customer support and problem solving
      • Strong flexibility towards unknown problems and situations based on vast personal experience and accrued knowledge
      • Expert overview of products, systems and processes for Retail Service, including processes from headquarters
      • Checks and corrects erroneous data content in systems where encountered or prompts responsible party to amend
      • ‘Can-do’ and proactive attitude and customer centric approach
      • Uses expert knowledge, training and experience to translate problems into solutions
      • Open communication style and a culture of feedback
      • Is capable of handling expert tasks in combination with regular workload without raising the personal stress level

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or free public transport  or contribution to fuel costs
      • A “tailor made” individual development plan

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

      To data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.

      Apply now

      Apply now

    • Technical Service Representative I (German & French) - XENTRY Diagnosis Support UHD

      13.08.2020

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      As part of Retail Service, XENTRY is the first point of contact for delivering worldwide assistance to the retailer network and external entities (e.g. independent workshops) using applications, diagnostic equipment and software supplied by Daimler’s aftersales division, Global Service and Parts (GSP/O).

      Tasks and responsibilities of the XENTRY User Helpdesk are:

      • Handle incoming work (phone, email, tickets) from B2B customers and respond to the queries in a timely and professional manner
      • Analyze and investigate issues making use of acquired knowledge and available tools
      • Provide information and assistance with regards to XENTRY Hardware and Software, coordinate repair and exchange-service of the diagnostic equipment, investigate problems related to the installation of updates on components, provide support in case of issues with initial network configuration, etc.
      • Accurately document work related activities in the relevant ticketing system according to established policies and procedures
      • If necessary, coordinate with internal stakeholders to resolve complex enquiries and complaints about supported products
      • Ensure all areas of personal responsibility are handled promptly, accurately, and with outstanding customer service.
      • Whether required, perform other duties and responsibilities as assigned.

      Job Requirements

      Job requirements
      Our ideal candidate is willing to be our Brand Ambassador. He/she is highly perceptive, customer focused and is able to understand and manage expectations. For this position, we are looking for a German and French speaker with fluency in English (corporate language). Good communication (B2B) skills are essential, both written and verbal.

      Due to the nature of our business the candidate needs to have good understanding of and strong affinity with Computers (Windows ®), including installation of software and configurations of networks. Some interest for and basic knowledge of automotive technology and Daimler Aftersales Applications is an advantage. Superior analytical skills, ability to anticipate on upcoming issues and find solutions, pro-activeness and ability to work independently are key requirements.

      Our fast moving and dynamic environment requires flexibility and ability to work according to established processes, guidelines and policies without detriment for own stress. As we believe in the strength of doing things together, team work is an essential part of our daily business. Therefore, we aim for candidates with an enthusiastic and inspiring personality.

      If you identify yourself with this profile and would like to be part of our successful team, don’t hesitate to apply for the position. Please be aware that due to the time difference with Japan, nightshift availability might be required (shift allowance compensation applies)

       

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or free public transport  or contribution to fuel costs
      • A “tailor made” individual development plan

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

      To data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.

      Apply now

      Apply now

    • Flex - Customer Service Representative CS German

      26.08.2020

      Recruiter

      Mrs. Celine Put
      celine.vanderput@sdworx.com

      Company Information

      The Mercedes-Benz Customer Assistance Center (CAC) is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      You will be joining the Customer Service team for our German-speaking customers in Germany, Austria and Switzerland. As a Customer Service Representative your task is serving all customers and prospective customers by:
      • handling all inquiries and complaints by telephone, mail, fax or e-mail; 
      • dealing with after-sales service issues, technical and product topics and general company related inquiries;
      • insuring that customer concerns and queries are dealt with adequately;
      • managing our services to customers and transfer product knowledge.

      Do you enjoy working on a regular dayshift and do you have perfect writing skills? Don't be shy and differentiate yourself by convincing us of your way to communicate!

      Job Requirements

      • Excellent knowledge of German (both written and spoken);
      • Fluency in English (corporate language);
      • Good written and verbal skills;
      • Good understanding of customer satisfaction;
      • Computer literacy;
      • Open-minded to a diversity of cultures;
      • Minimum availability of 15h per week (except in case of exams for students)

      Compensation

      Benefits
      • Hourly wage: 10,32 euro gross;
      • Yearly holiday allowance: 8,33% of annual gross salary;
      • Competitive performance based salary growth;
      • Pension plan (after 26 weeks of employment);
      • 200 paid vacation hours (based on full time employment);

      Contractual information
      • Interim contract on weekly basis, accoring to Dutch legislation;
      • Flexible shift system Monday-Sunday, with day, evening and weekend shifts .
      • Minimum amount of 15 hours a week (except in case of exams for students);
      • Start date: the first working day of each month;
      Additional benefits
      • An extensive 4-week initial training and a follow-up buddy program subsequently;
      • Company restaurant with healthy and diverse lunch options;
      • Company barista with special drinks and pastries like fresh Croissants and Donuts during your coffee breaks;
      • A major opportunity to work in a growing international company in a young, ambitious, professional and dynamic environment!

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation and any other documentation that adds value to your application.

      Apply now

      Apply now

    • Service Representative - XENTRY Support Kundenbetreuungscenter Front Desk

      03.09.2020

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The "XENTRY Support KBC Frontdesk" is a part of the CACs Retail Service Department. We assist the Daimler Retailer Network and external business entities (e.g. independent workshops) worldwide regarding to XENTRY Products and specific Aftersales Services. Our main customers are the MB Market Centers and MB representatives of each country.
      W
      e support them in regards to all administrative and commercial requests in German & English. For example, about XENTRY Shop, XENTRY System Contract Administration, XENTRY Software Licenses (StartKeys) and XENTRY Customer Data Management, but also indirectly related products and Aftersales Access Rights (e.g. VeDoc, XENTRY Flash), as well as Shipment Documentation and Shipment Complaints. 
       
      Task and Responsibilities

      • Handle incoming queries (email, phone, tickets) from B2B customers and respond in a timely and professional manner
      • Proactively monitor all incoming communication channels and prioritize requests according to urgency and importance
      • Provide general information and assistance regarding the diagnostic systems and other processes by using the knowledge acquired during the basic trainings
      • Independently learn & keep up to date with business information on a daily basis
      • Analyze, investigate, accurately document & summarize all queries in our ticketing system according to established procedures
      • Verify and research information in aftersales applications and our specific knowledge management tools
      • Coordinate with direct team members, internal specialists and departments to resolve complex enquiries or complaints and recognize trends
      • Discrete and adequate handling of confidential information, related to customer data as well as financial transactions and records considering established legal guidelines

      Job Requirements

      Our ideal candidate is acting as our Brand Ambassador. He/she is highly perceptive, customer focused and is able to understand and manage expectations.
       
      We are looking for a native German speaker who is also fluent in English with strong (B2B) communication skills both written and verbal. Due to the nature of our business, the candidate also needs to be computer literate and have good understanding of MS Office Applications. Some basic knowledge Daimler Aftersales Applications is an advantage.
       
      Superior organizational skills, methodical approach to problem solving, pro-activeness and ability to work independently are key requirements. Our fast moving and dynamic environment requires flexibility and ability to work according to established processes, guidelines and policies without detriment for own stress.
       
      We believe in the strength of doing things together, therefore teamwork is an essential part of our daily business. We aim for candidates with an open communication style and can-do attitude that work well in an intercultural team and will contribute to our Feedback Culture.

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      • Definite contract for 1 year, with option to permanent contract afterwards
      • Working hours: 40 hours a week, Monday-Friday between 08:00 and 18:00
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary
      • Competitive performance based salary growth
      • Result oriented bonuses
      • Collective health insurance at discounted rates
      • Pension plan
      • Transportation plan: free bike every 3 years or; free public transport or or; contribution to fuel costs
      • A “tailor made” individual development plan

      Contact Info

      Contact Info
      References:

      Please use the “apply” button to upload your CV and motivation letter (both in English).

      Due to data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.

      Apply now

      Apply now

    • Flex - Customer Service Representative S24H German

      14.09.2020

      Recruiter

      Mrs. Celine Put
      celine.vanderput@sdworx.com

      Company Information

      The Mercedes-Benz Customer Assistance Center (CAC) is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

       

      Function Description

      You will be joining the Roadside Assistance team for our German-speaking customers in Germany, Austria and Switzerland. Customers experiencing a vehicle breakdown can contact our Service 24-hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. As a Customer Service Representative from the roadside assistance team, your main tasks are:

      • answering incoming calls from customers requiring assistance;
      • collating all necessary details and entering them into our computerized system;
      • contacting the nearest dealer who will send out a technician, in case the problem can’t be solved by phone;
      • ensuring the customer is mobile again as quickly as possible.

      Do you enjoy providing immediate assistance to customers and being part of a dynamic environment? Are you flexible enough to work in shifts? Stop reading and apply directly to become a part of our team!

      Job Requirements

      • Excellent knowledge of German (both written and spoken);
      • Fluency in English (corporate language);
      • Good written and verbal skills;
      • Good understanding of customer satisfaction;
      • Computer literacy;
      • Open-minded to a diversity of cultures;
      • Minimum availability of 15h per week (except in case of exams for students)

      Compensation

      Benefits
      • Hourly wage: 10,32 euro gross;
      • Shift allowances on top of your salary, for working at evenings (+25%), nights (+50%), Saturdays (+50%) and Sundays (+100% => double salary!)
      • Yearly holiday allowance: 8,33% of annual gross salary;
      • Competitive performance based salary growth;
      • Pension plan (after 26 weeks of employment);
      • 200 paid vacation hours (based on full time employment);
      Contractual information
      • Interim contract on weekly basis, accoring to Dutch legislation;
      • Flexible shift system Monday-Sunday, with day, evening and weekend shifts .
      • Minimum amount of 15 hours a week (except in case of exams for students);
      • Start date: the first working day of each month;
       

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

      Apply now

      Apply now

    • Customer Service Representative S24h Benelux (Dutch/French)

      29.09.2020

      Recruiter

      Mrs. Manon Gosler
      manon.gosler-bongaerts@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. 

      From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance.

      Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

       

      Function Description

      Roadside Assistance Benelux Region

      What will you do
      Customers experiencing a vehicle breakdown can contact the Service 24 hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. You answer incoming calls from customers requiring assistance. Details are collated and entered into a computerized system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible. You are responsible for the case handling from A to Z.


       

      Job Requirements

      Who are you

      • Good understanding of Customer satisfaction
      • Excellent knowledge of Dutch & French
      • Fluency in English (corporate language)
      • Good written and verbal skills
      • Ability to work in a structured environment, to prioritize, analyse and coordinate your day to day responsiblities
      • Empathy and negotiation skills
      • Open-minded to a diversity of cultures
      • Computer literacy
      • Act as our Brand ambassador

      Compensation


      What do we offer
      We offer you a job in a multicultural, dynamic and informal international working
      environment with interesting conditions, both primary and secondary:

      • A “tailor made” individual development plan
      • Transportation plan: free bike every three years or free public transport or contribution to fuel costs
      • Collective health insurance at discounted rates
      • Non contributory pension plan
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary
      • Competitive performance based salary growth
      • Result oriented bonuses
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.






      Working Conditions
      • You will be offered 1 contract with a duration of one year, after this the contract you will be of an indefinite time
      • Full-time basis of 40 hours per week, however part-time basis can also be discussed
      • Flexible shift system with day, evening and weekend shifts, preferences can be discussed. It is an ongoing system, so you know for the whole year when your working days are planned
      • We provide an extensive three weeks initial training and a follow up buddy program of 2-3 months;

      Contact Info


      In case of interest, please apply with CV and motivation letter in your native language (Dutch or French) by clicking the 'Apply button'

      In case of questions or remarks, please do not hesitate to contact me by the following mail address: manon.gosler-bongaerts@daimler.com

      Please follow the application process mentioned, since for privacy reasons we cannot accept an application by email.

       

      Apply now

      Apply now

    • Flex - Technical Service Representative CPM German

      30.09.2020

      Recruiter

      Mrs. Celine Put
      celine.vanderput@sdworx.com

      Company Information

      The Mercedes-Benz Customer Assistance Center (CAC) is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The Critical Parts Management Department is dealing with global escalations for parts in the Mercedes-Benz logistics chain. The supported entities consist of the Mercedes-Benz local headquarters, general distributors, wholesale locations and retailers. As a Logistic Service Representative, your tasks & responsibilities are:

      • resolving incoming support requests, incidents and problems for all Mercedes-Benz business units (passenger cars, vans and trucks) in German & English;
      • appropriate usage of available resources and documentation of business related activities in relevant system (eg. ticketing system);
      • identifying, escalating or resolving issues related to bottleneck parts were necessary.

      Job Requirements

      • Very good knowledge of German and English, both written and spoken;
      • Good written and verbal skills;
      • Good understanding of customer satisfaction;
      • Ability to understand interactions between demand and supply in the logistics chain;
      • Computer literacy;
      • Open-minded to a diversity of cultures;
      • Minimum availability of 15h per week (except in case of exams for students).

      Compensation

      Benefits
      • Hourly wage: 10,32 euro gross;
      • Yearly holiday allowance: 8,33% of annual gross salary;
      • Competitive performance based salary growth;
      • Pension plan (after 26 weeks of employment);
      • 200 paid vacation hours (based on full time employment);
      Contractual information
      • Interim contract on weekly basis, accoring to Dutch legislation;
      • Flexible shift system Monday-Sunday, with day, evening and weekend shifts .
      • Minimum amount of 15 hours a week (except in case of exams for students);
      • Start date: the first working day of each month;
      Additional benefits
      • An extensive 4-week initial training and a follow-up buddy program subsequently;
      • Company restaurant with healthy and diverse lunch options;
      • Company barista with special drinks and pastries like fresh Croissants and Donuts during your coffee breaks;
      • A major opportunity to work in a growing international company in a young, ambitious, professional and dynamic environment!

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation and any other documentation that adds value to your application.

      Apply now

      Apply now

    • Technical Service Representative I - CMS (Polish & English)

      02.10.2020

      Recruiter

      Mrs. Sandra Besseling-Nies
      sandra.besseling_nies@daimler.com

      Company Information

      Mercedes me is a modern, exciting new brand which links customers to their Mercedes-Benz and Smart vehicles in an intelligently connected world…and it’s expanding rapidly!
       
      As a Technical Service Representative I you will be the 1st point of contact to our customers (B2C & B2B) and act as a subject-matter expert by supporting users with process knowledge and case specific routing, as well as participating in the development of current business and the setup of future services.

      Do you want to know more?
       
      Connected Mobility Services merges the digital and technical world with our passion for delighting our customers. We dedicate our services to always find customer centric solutions that not only exceed our customers’ expectations but delight them with our knowledge and support during the process. One of the main pillars of these services is Mercedes me connect.
       
      Mercedes me connect combines numerous connectivity services from Mercedes-Benz. Using dedicated Apps and websites, these services enable customers to connect with their vehicle at any time and from anywhere. Smartphones, tablets or PC’s can be used to locate their vehicle, remotely operate specific functions, as well as manage vehicle maintenance and user accounts.

      We also invest in the future of mobility. Car2Go and VAN2SHARE pioneer the realm of innovative mobility services. Along with many other smartphone based mobility concepts such as smart ready to drop, we optimize the use of existing transportation infrastructure and develop flexible and ecofriendly mobility solutions of the future.

      These are just some of the digital services Mercedes-Benz currently provides. With our continued expansion, many more customers are experiencing the benefits of this technology. The latest Pro Connect and Connect Business services from Mercedes-Benz, ensures van owners and fleet customers can monitor their vehicles too. Smart customers are also catered for with the new Smart Control App.

      Here you can check more information about Connected Mobility Services:

      www.daimler.com/products/services/mobility-services
      www.mercedes.me
      www.mercedes-benz.com

      Function Description

      How exactly will you operate? By…

      • accepting incoming support requests, incidents and problems
      • identifying weaknesses in our processes or tools and create awareness
      • registering all activities in the ticketing tool
      • troubleshooting minor training issues on the phone
      • identifying problems that can affect our processes and escalating them accordingly
      • resolving reported issues according to pre-defined use cases
      • reporting undefined issues to higher level

      Job Requirements

      You can become a Technical Service Representative if you:

      • have any affinity within IT/Telematics or are someone who has always been interested in “the internet of things”.
      • possess excellent communication skills (B2C and B2B)
      • have excellent skills in both Polish and English (both written and spoken)
      • are able to identify, analyse and resolve problems over the phone with involved partners
      • can handle interaction between tools and support systems

      Compensation

      When maintenance is needed…
      In your garage there are various boxes on multiple shelves, filled with all required tools to enhance your performance day by day.
      These boxes contain:

      • an attractive pay
      • a competitive performance based salary growth
      • result oriented bonuses
      • a holiday allowance: 8% of annual salary
      • transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
      • 200 vacation hours
      • collective health insurance at discounted rates
      • “Employee Car Program”: discounts on new or used Daimler brand cars
      • lucrative relocation package. If applicable, you will also be reimbursed for the first arrival, housing fee & moving costs.
      • Social Activities: It is ensured that you also have fun with your co-drivers after work. The internal company Social Club frequently organizes events and activities like sports, language courses, cooking workshops, dance courses & Friday night drinks

      Working Conditions:
      This position is on a fulltime base (40h per week) in a 24 hours shift pattern.
      Shift allowance:
       
      Monday - Friday     20h00 – 22h00         25%
      Monday - Friday     22h00 – 07h00         50%
      Saturday                                                  50%
      Sunday                                                    100%
       
      We provide an extensive 4 weeks initial training and a follow up buddy program.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

      To data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.

      Apply now

      Apply now

    • Technical Service Representative I - CMS (French & English)

      02.10.2020

      Recruiter

      Mrs. Sandra Besseling-Nies
      sandra.besseling_nies@daimler.com

      Company Information

      Mercedes me is a modern, exciting new brand which links customers to their Mercedes-Benz and Smart vehicles in an intelligently connected world…and it’s expanding rapidly!
       
      As a Technical Service Representative I you will be the 1st point of contact to our customers (B2C & B2B) and act as a subject-matter expert by supporting users with process knowledge and case specific routing, as well as participating in the development of current business and the setup of future services.

      Do you want to know more?
       
      Connected Mobility Services merges the digital and technical world with our passion for delighting our customers. We dedicate our services to always find customer centric solutions that not only exceed our customers’ expectations but delight them with our knowledge and support during the process. One of the main pillars of these services is Mercedes me connect.
       
      Mercedes me connect combines numerous connectivity services from Mercedes-Benz. Using dedicated Apps and websites, these services enable customers to connect with their vehicle at any time and from anywhere. Smartphones, tablets or PC’s can be used to locate their vehicle, remotely operate specific functions, as well as manage vehicle maintenance and user accounts.

      We also invest in the future of mobility. Car2Go and VAN2SHARE pioneer the realm of innovative mobility services. Along with many other smartphone based mobility concepts such as smart ready to drop, we optimize the use of existing transportation infrastructure and develop flexible and ecofriendly mobility solutions of the future.

      These are just some of the digital services Mercedes-Benz currently provides. With our continued expansion, many more customers are experiencing the benefits of this technology. The latest Pro Connect and Connect Business services from Mercedes-Benz, ensures van owners and fleet customers can monitor their vehicles too. Smart customers are also catered for with the new Smart Control App.

      Here you can check more information about Connected Mobility Services:

      www.daimler.com/products/services/mobility-services
      www.mercedes.me
      www.mercedes-benz.com

      Function Description

      How exactly will you operate? By…

      • accepting incoming support requests, incidents and problems
      • identifying weaknesses in our processes or tools and create awareness
      • registering all activities in the ticketing tool
      • troubleshooting minor training issues on the phone
      • identifying problems that can affect our processes and escalating them accordingly
      • resolving reported issues according to pre-defined use cases
      • reporting undefined issues to higher level

      Job Requirements

      You can become a Technical Service Representative if you:

      • have any affinity within IT/Telematics or are someone who has always been interested in “the internet of things”.
      • possess excellent communication skills (B2C and B2B)
      • have excellent skills in both Fench and English (both written and spoken)
      • are able to identify, analyse and resolve problems over the phone with involved partners
      • can handle interaction between tools and support systems

      Compensation


      When maintenance is needed…
      In your garage there are various boxes on multiple shelves, filled with all required tools to enhance your performance day by day.
      These boxes contain:

      • an attractive pay
      • a competitive performance based salary growth
      • result oriented bonuses
      • a holiday allowance: 8% of annual salary
      • transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
      • 200 vacation hours
      • collective health insurance at discounted rates
      • “Employee Car Program”: discounts on new or used Daimler brand cars
      • lucrative relocation package. If applicable, you will also be reimbursed for the first arrival, housing fee & moving costs.
      • Social Activities: It is ensured that you also have fun with your co-drivers after work. The internal company Social Club frequently organizes events and activities like sports, language courses, cooking workshops, dance courses & Friday night drinks

      Working Conditions:
      This position is on a fulltime base (40h per week) in a 24 hours shift pattern.
      Shift allowance:
       
      Monday - Friday     20h00 – 22h00         25%
      Monday - Friday     22h00 – 07h00         50%
      Saturday                                                  50%
      Sunday                                                    100%

      We provide an extensive 4 weeks initial training and a follow up buddy program.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

      To data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.

      Apply now

      Apply now

    • Technical Service Representative I - CMS (Dutch & English)

      02.10.2020

      Recruiter

      Mrs. Sandra Besseling-Nies
      sandra.besseling_nies@daimler.com

      Company Information

      Mercedes me is a modern, exciting new brand which links customers to their Mercedes-Benz and Smart vehicles in an intelligently connected world…and it’s expanding rapidly!
       
      As a Technical Service Representative I you will be the 1st point of contact to our customers (B2C & B2B) and act as a subject-matter expert by supporting users with process knowledge and case specific routing, as well as participating in the development of current business and the setup of future services.

      Do you want to know more?
       
      Connected Mobility Services merges the digital and technical world with our passion for delighting our customers. We dedicate our services to always find customer centric solutions that not only exceed our customers’ expectations but delight them with our knowledge and support during the process. One of the main pillars of these services is Mercedes me connect.
       
      Mercedes me connect combines numerous connectivity services from Mercedes-Benz. Using dedicated Apps and websites, these services enable customers to connect with their vehicle at any time and from anywhere. Smartphones, tablets or PC’s can be used to locate their vehicle, remotely operate specific functions, as well as manage vehicle maintenance and user accounts.

      We also invest in the future of mobility. Car2Go and VAN2SHARE pioneer the realm of innovative mobility services. Along with many other smartphone based mobility concepts such as smart ready to drop, we optimize the use of existing transportation infrastructure and develop flexible and ecofriendly mobility solutions of the future.

      These are just some of the digital services Mercedes-Benz currently provides. With our continued expansion, many more customers are experiencing the benefits of this technology. The latest Pro Connect and Connect Business services from Mercedes-Benz, ensures van owners and fleet customers can monitor their vehicles too. Smart customers are also catered for with the new Smart Control App.

      Here you can check more information about Connected Mobility Services:

      www.daimler.com/products/services/mobility-services
      www.mercedes.me
      www.mercedes-benz.com

      Function Description

      How exactly will you operate? By…

      • accepting incoming support requests, incidents and problems
      • identifying weaknesses in our processes or tools and create awareness
      • registering all activities in the ticketing tool
      • troubleshooting minor training issues on the phone
      • identifying problems that can affect our processes and escalating them accordingly
      • resolving reported issues according to pre-defined use cases
      • reporting undefined issues to higher level

      Job Requirements

      You can become a Technical Service Representative if you:

      • have any affinity within IT/Telematics or are someone who has always been interested in “the internet of things”.
      • possess excellent communication skills (B2C and B2B)
      • have excellent skills in both Dutch and English (both written and spoken)
      • are able to identify, analyse and resolve problems over the phone with involved partners
      • can handle interaction between tools and support systems

      Compensation

      When maintenance is needed…
      In your garage there are various boxes on multiple shelves, filled with all required tools to enhance your performance day by day.
      These boxes contain:

      • an attractive pay
      • a competitive performance based salary growth
      • result oriented bonuses
      • a holiday allowance: 8% of annual salary
      • transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
      • 200 vacation hours
      • collective health insurance at discounted rates
      • “Employee Car Program”: discounts on new or used Daimler brand cars
      • lucrative relocation package. If applicable, you will also be reimbursed for the first arrival, housing fee & moving costs.
      • Social Activities: It is ensured that you also have fun with your co-drivers after work. The internal company Social Club frequently organizes events and activities like sports, language courses, cooking workshops, dance courses & Friday night drinks

      Working Conditions:
      This position is on a fulltime base (40h per week) in a 24 hours shift pattern.
      Shift allowance:
       
      Monday - Friday     20h00 – 22h00         25%
      Monday - Friday     22h00 – 07h00         50%
      Saturday                                                  50%
      Sunday                                                    100%
       
      We provide an extensive 4 weeks initial training and a follow up buddy program.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

      To data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.

      Apply now

      Apply now

    • Manager Workforce Management and Business Intelligence & Analytics

      08.10.2020

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      Within our multi-culture organization at Mercedes-Benz Customer Assistance Center in Maastricht, we offer you a challenging position as Manager Workforce Management and Business Intelligence & Analytics.

      As Manager Workforce Management and Business Intelligence & Analytics, you lead a team of 20-25 team members divided in the sub teams of ‘Workforce Management’ and ‘Business Intelligence & Analytics’. Leading these teams means to continuously improve the resource planning process and to guarantee adequate reporting and analytical insights. This with the goal to ensure employee satisfaction, customer satisfaction and operational efficiency for our global customer contact centers.

      Together with your team you will go for the following goals:

      • For Workforce Management is to forecast all customer contacts, advise and steer on capacity needs, schedule all employees of the CAC, to meet KPI’s and budget targets.
      • For Business Intelligence & Analytics is to support the global CCC business and retail organization with data analytics and report solutions to facilitate data driven decision making.

      Function Description

      As Manager WFM and BI/BA your task & responsibilities are:
      • Lead the workforce management team and BI/BA team, and support the employees in their development.
      • Be a thought leader within the area of workforce management, business intelligence and analytics.
      • Coordinate and control operational short, mid and long term workforce planning for all OC1 CAC services
      • Act as focal contact for all processes and applications concerning operational workforce planning.             
      • Deliver workforce requirements and payroll information to HR and Finance for recruitment planning and OC1 budget planning
      • Forecast and review the transaction volume development and other staffing impacting parameters and adapt future planning related to the findings  
      • Give continuous feedback and escalate to operational management in case of unexpected deviations of forecast and schedules.
      • Advise and recommend in the development of the workforce management strategy          
      • Deliver FTE calculations for new business and new products impacting OC1
      • Ensure adequate reporting, and analytics for the global stakeholders to guarantee data driven decision-making.
      • Continuously improve the reporting landscape, and tooling, according to latest developments in the field of expertise.
      • Be a driver of further strategic development of the business intelligence and analytics roadmap, and ensure execution.

      Job Requirements

      Who are you?
      • University degree in economics or equivalent qualification
      • Extensive experience in contact center strategic resource planning processes
      • Extensive experience in using and optimizing resource management tools
      • Excellent analytic and strategic skills and problem solving capabilities
      • Excellent knowledge of service- and cost parameter steering in contact centers
      • Excellent English language, communication and negotiation skills (written and vocal)
      • Experience in escalation- and crisis management
      • Management experience in a reporting- or business analysis environment
      • Significant leadership experiences in multicultural environments
      • Good knowledge of labor law, preferably Dutch Labor law
      • Ability to work under pressure
      • Ability to coach and motivate people

      Compensation

      What do we have to offer?
      You will join a multicultural, innovative and informal international working environment with interesting conditions, both primary and secondary.
      You receive an attractive compensation package with various fringe benefits, i.e. holiday allowance and a company car.
       
      Furthermore, a collective health insurance at discounted rates, development opportunities, a result-oriented bonus (variable payment) and a non-contributory pension plan are just some of the secondary benefits of working with us.
       
      In addition, we offer a comprehensive relocation package. 

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application. The application period will end on October 31, 2020.
      For more information about the role, please contact the hiring General Manager Retail and Operations Support Services, Thor Tielemans, thor.tielemans@daimler.com
      An assessment will be part of the recruitment process. Expat or Local+ conditions are in discussion.


       

      Apply now

      Apply now

    • Logistic Launch Specialist II

      15.10.2020

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The Logistic Specialist acts within a Logistic or Technical department on high level specialist tasks and reports directly to the Technical Operations Manager. Main responsibility is Coordination of Initial Stock and Service availability for launches of new models and/or Facelifts for all the Markets Worldwide as well as technical reviews for Launch Parts. All this with a lot of focus on best Quality of Service and Customer Experience.

      Task & Responsibilities

      • Safeguard (own) Knowledge of Processes, Tools and Systems MBCAC/GLC to the most current level within supported services.
      • Actively create and ensure up-to-date documentation on Knowledge and Processes.
      • Efficient and Effective Planning of own Activities in order to safeguard SLA’s and Deadlines.
      • Ensure timely and regular communication of the Goods Baskets to the internal-/external Business Partners Worldwide conform Professional Communication Standards. Analyse, Monitor availability of the Goods Basket Parts on a regular base and report Quality Standards and KPI’s to Management Level/
      • Deliver High Performance on Quality, KPI’s and Customer Experience in a Key Account function for multiple Markets
      • Conduct Technical reviews for Launch related Parts.
      • Support in Projects and able to lead work packages (track/communicate status and act on deadlines).
      • Methodological and LEAN approach to problem solving (IF/NOT/THEN/WHEN/etc)
      • Pro-actively identify and signal quality improvements and efficiency gained within supported services

      Job Requirements

      • Technical background  and/or professional experience in Automotive Industry
      • Advanced knowledge of the car trade and technology
      • Technical knowledge of Daimler products and related Spare Parts is an advantage
      • Fluent level in English, German, written and spoken
      • Highly professional and consistent communication skills
      • Ability to manage complexity under high pressure and stress
      • Strategic, progressive and out of the box thinking, think in solutions not problems
      • Demonstrate Independent working, taking Responsibility and accountability in daily work
      • Demonstrate active attitude in own development in Knowledge and Skills
      • Strongly oriented to Customer’s Satisfaction and Quality of Service
      • Excellent tracking and Analytical skills, process-oriented and strategic thinking (Excel/Access)
      • Flexibility is needed
       

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or free public transport  or contribution to fuel costs
      • A “tailor made” individual development plan

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

      Due to data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.

      Apply now

      Apply now

    • Logistic Service Representative II Dealer Parts Support | Logistic Center Germany

      15.10.2020

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The Mercedes-Benz Customer Assistance Center Maastricht with the Retail Service department is the global escalation entity for parts in the Mercedes-Benz logistics chain. The supported entities consist of the Mercedes-Benz local headquarters, general distributors and logistic centers. Furthermore, the Specialist’s role is to liaise with internal and external partners for resolving complex issues.

      The logistic Service Representative acts within a high level logistics department with specialist tasks. Reports directly to the Operations Manager and her/his field of responsibility covers the support and handling/dealing with cases of Daimler customers as 1st level and/or requests/incidents of Daimler retail network, Daimler Head Quarter, Market Performance Centers (MPC’s) and customers outside the service network.

      Tasks & responsibilities:

      • Resolve escalations on several levels and priorities, (back) order management, reverse and return logistics related issues for all Mercedes-Benz business units (passenger cars, vans and trucks);
      • Appropriate usage of available resources and documentation of business related activities in relevant system (eg. ticketing system);
      • Analyze and investigate logistic issues using own knowledge, computer applications, databases with other Daimler entities and external partners;
      • Assess requirement to involve Technical Specialists and/or Management and delegate / escalate according to process when required. Ensure correct activity documentation and routing of delegation via the appropriate systems;
      • Ensure complete, accurate documentation of all related issues like fast lane, shortage escalation and shortage request handling, according to specific data requirements of each request, in order to facilitate the case handling and to provide other parties involved with the relevant information;
      • Continuously monitor assigned/open cases to ensure timely investigation and response to support requests and departmental reporting commitments to Daimler internal partners;
      • Ensure continuous update of own information and relevant knowledge regarding supported products, tools, Daimler processes and information systems. Ensure changes to service-relevant MBCAC operational procedures are incorporated in own work;
      • Special case, order management & proactive case  handling related to bottleneck parts including all relevant requirements;
      • Special manual order handling national and international e.g Referral;
      • Plan, develop and execute Retail trainings in terms of Critical Parts Topics;
      • Communicate directly with the retail in terms of bottleneck requirements, -escalations and Fast Lane;
      • Excellent management skills to handle cases based on the escalation level (end to end) to find the best solution for the customer;
      • Excellent communication skills will be required to solve issues directly with the retailers by phone, email, workflow and systems.

      Job Requirements

      • Acts as a “brand ambassador” with a strong customer focus;
      • Warehouse Management Systems and SAP);
      • Open-minded to a diversity of cultures;
      • Handling escalations in combination with regular workload without detriment to own stress level;
      • Effective communication skills with coworkers and customers;
      • Creativity when handling problems independently;
      • Excellent tracking skills and analytical attitude towards work;
      • Strong time management, accountability and organizational skills;
      • Excellent knowledge of principles and processes for providing customer and personal services;
      • Strong stress management skills;
      • Strongly oriented to Customer’s Satisfaction, both B2B and B2C;
      • Integrity, client focus and going the extra mile to bring valuable solutions;
      • High communication skills in crucial conversations;
      • Near Native German language skills, written and spoken;
      • Fluency in English (corporate language);
      • Near native French is an advantage;
      • Experience in customer support / problem solving business processes

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Employee Car Program: discount on new or used Daimler brand cars 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or free public transport  or contribution to fuel costs
      • A “tailor made” individual development plan

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

      Due to data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.

      Apply now

      Apply now

    • Senior LEAN Consulant

      19.10.2020

      Recruiter

      Mrs. Manon Gosler
      manon.gosler-bongaerts@daimler.com

      Company Information

      Within OC3, the (senior) LEAN Consultant is part of the Business Standards & Training team.
      This team has a leading role in qualifying the Customer Contact Center’s (CCC) worldwide by providing training, a knowledge management solution including customer self-help, quality management, and lean processes. Standardization, simplification, innovation & qualification are of key importance in this department.

      Using principles of LEAN/Six-Sigma, you are required to make a valuable contribution to continuous improvement at MBCAC as well as at the other CCCs around the world. As the Senior LEAN Consultant you initiate & drive forward the implementation of LEAN initiatives, next to taking a leading role in the execution of these initiatives.
      Also, you establish & lead continuous improvement projects. Another important aspect of the job is to consult relevant stakeholders & business partners for making use of the LEAN philosophy & strengthening the continuous improvement mindset.

      Being part of OC3, you manage a large variety of stakeholders within the MBCAC, in the Daimler organization, and at involved third parties worldwide
       

      Function Description

      What are your tasks?
      •    Promote LEAN Management philosophy & instruments in the organization
      •    Act as a change agent within the organization, taking a leading role in establishing continuous improvement (CIP) projects & initiatives 
      •    Give professional & methodological advice to relevant stakeholders regarding continuous improvement and the use of LEAN/Six Sigma
      •    Initiate, plan and implement LEAN initiatives & across the organization
      •    Establish & lead continuous improvement projects following scientific methods (PDCA / DMAIC) 
      •    Adhering to standard MBCAC project management methodology & PMO principles
      •    Where relevant, act as a LEAN consultant within other MBCAC strategic projects & initiatives
      •    Act as a LEAN consultant & sparring partner for relevant line business partners
      •    Establish and manage relationships with all related stakeholders (internal & external)
      •    Serve as project/initiative lead, which includes: assembling task teams, setting deadlines, assigning responsibilities, monitoring programs, and summarizing the progress of all projects 
      •    Delegate project tasks based on project members’ strengths, skill-sets, and experience levels (in alignment with line management)
      •    Serve as a mentor and coach for the development of (junior) LEAN Specialists
       

      Job Requirements

      Who are you?
      •    University degree / Academic level of working and thinking
      •    Minimum 5 years of experience in the area of LEAN/Six Sigma 
      •    Proven track record of successful (LEAN/Six Sigma ) project delivery and working with project teams
      •    Advanced education in the area of LEAN/Six Sigma; minimum LEAN Six-Sigma Black Belt  certification
      •    Experience with project management and use of related methodologies (e.g. PRINCE2)
      •    Effective in stakeholder management; able to interact with a large variety of stakeholders
      •    Independent actor as well as a strong team player
      •    Experienced & self-confident in presenting to different types of audiences
      •    Strong (informal) leadership skills
      •    Effective in getting the best out of people; maximizing the contribution of people involved in LEAN initiatives/projects
      •    Advanced time management and analytical skills
      •    Able to create innovative solutions to problems
      •    Solid organizational skills
      •    Excellent English written and verbal communication skills (German is a plus)
      •    Extensive knowledge of Microsoft Office
      •    Enjoys working in a dynamic, multicultural environment
      •    Willingness to travel for work when required
      •    Affinity with Mercedes-Benz (vehicles & technologies) 
       

      Compensation

      What do we offer you?
      You will join a multicultural, innovative and informal international working environment with interesting conditions, both primary and secondary.

      Furthermore, a collective health insurance at discounted rates, development opportunities, a result-oriented bonus (variable payment) and a non-contributory pension plan are just some of the secondary benefits of working with us.
       
      In addition, we offer a comprehensive relocation package. 
       

      Contact Info

      Are you interested in the next step?
      Does this role fit your expectations for a new challenge in LEAN within Mercedes-Benz, then please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application. You can respond to the vacancy until November 20, 2020.

      For more information about this vacancy please contact Manon Gosler-Bongaerts: 
      manon.gosler-bongaerts@daimler.com 

      Please follow the application process described in the vacancy text. For privacy reasons we cannot accept your application by email.

      Apply now

      Apply now