Mercedes-Benz Customer Assistance Center
Vacancies

Vacancies.

  • Vacancies

  • We are hiring.

     Do you see challenges where others see problems? Do you want to be part of an international team with great career opportunities? Can you imagine living in the multicultural Maastricht-Aachen Region? Please send us your application. You can find the current job vacancies at the Mercedes-Benz Customer Assistance Center here.

    Did you not find the job you were looking for? No problem! We have plenty of opportunities that might fit your talents and skills. Please contact us and send your CV and your motivation letter and we promise to get in touch with you as soon as possible. We would be delighted if we could offer you the right challenge.

    Please click here to submit your resume. If you have questions do not hesitate to call us at 0031 43 356 2222.

    • Mercedes me Support Specialist | German (Incl. relocation package)

      18.03.2019

      Recruiter

      Mrs. Sandra Besseling-Nies
      sandra.besseling_nies@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht, we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. 

      Function Description


      Mercedes me is a modern and exciting platform/service, which links customers to their Mercedes-Benz and Smart vehicles in an intelligently connected way. We support this platform on a global scale.
      The atmosphere within our young Connected Mobility Services department can be described as informal, supportive, international and dynamic.
      Our team embodies an adaptive and adhocracy culture and our effectiveness is based on team spirit, transparency, engaging in proactive feedback and taking ownership.
      We offer a helping hand, troubleshooting incoming support requests, incidents and problems.
      All related to the ‘connectivity’ between our vehicles, apps and other products.

      Because of the high quality support we provide on a daily basis, continuous developments in technology and the broadening of our services and products, we are expanding rapidly!
      This is why we are scouting for talents like you.
      Our comprehensive initial training will warm up your engine and give you the grip you need to carry out your job successfully. We will accelerate any ambition and join you at the steering wheel, driving your future together.  

      Our role?
      We are there for you during the pit stops, supporting you whatever direction you wish to take. Gear you up for success; calibrate your skills and competencies and continuously improve your talents and strengths.



       

      Job Requirements

      Compensation

      When maintenance is needed…
      In your garage there are various boxes on multiple shelves, filled with all required tools to enhance your performance day by day.
      These boxes contain:

      • an attractive pay
      • a competitive performance based salary growth
      • result oriented bonuses
      • a holiday allowance: 8% of annual salary
      • transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
      • 200 vacation hours
      • collective health insurance at discounted rates
      • “Employee Car Program”: discounts on new or used Daimler brand cars
      • lucrative relocation package. If applicable, you will also be reimbursed for the first arrival, housing fee & moving costs.
      • Social Activities: It is ensured that you also have fun with your co-drivers after work. The internal company Social Club frequently organizes events and activities like sports, language courses, cooking workshops, dance courses & Friday night drinks

       

      Contact Info

      Set – Ready – Go!
      Click on the “Bewerben/ Apply”-button to start your engine and upload your resume & cover letter in English.

      Mercedes me starts with Mercedes you!

      Check these links to be ready to launch your career:
      www.daimler.com/products/services/mobility-services
      www.mercedes.me
      www.mercedes-benz.com

      For more information, contact Gianni Crisafulli (Your initial pit stop consultant) at +31 43 356 21 40.
       

      Apply now

      Apply now

    • Mercedes-Benz Connected Mobility Support Specialist | Italian

      18.03.2019

      Recruiter

      Mrs. Sandra Besseling-Nies
      sandra.besseling_nies@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      “Mercedes me” is a modern, exciting new brand which links customers to their Mercedes-Benz and Smart vehicles in an intelligently connected world…and it’s expanding rapidly! 

      Would you like to be part of our dynamic, international and talented family?

      As a Connected Mobility Support Specialist you will be the 1st point of contact to our customers (B2C & B2B) and act as a subject-matter expert by supporting users with process knowledge and case specific routing, as well as participating in the development of current business and the setup of future services.
      How exactly will you operate? By…

      • accepting incoming support requests, incidents and problems
      • identifying weaknesses in our processes or tools and create awareness
      • registering all activities in the ticketing tool
      • troubleshooting minor training issues on the phone
      • identifying problems that can affect our processes and escalating them accordingly
      • resolving reported issues according to pre-defined use cases
      • reporting undefined issues to higher level

      Job Requirements

      You can become a Connected Mobility Support Specialist if you:

      • have any affinity within IT/Telematics or are someone who has always been interested in “the internet of things”.
      • possess excellent communication skills (B2C and B2B)
      • are fluent in Italian and English (corporate language)
      • are able to identify, analyse and resolve problems over the phone with involved partners
      • can handle interaction between tools and support systems
      • are able and willing to work in a 24h shift pattern
       

       
      We provide an extensive 4 weeks initial training and a follow up buddy program.
       

      Compensation

      A Connected Mobility Support Specialist will be offered a rewarding job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary such as:

      • Attractive salary based on previous experience;
      • Shift allowance:
      Monday - Friday     20h00 – 22h00         25%
      Monday - Friday     22h00 – 07h00         50%
      Saturday                                                 50%
      Sunday                                                   100%
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      Is there more? Yes, we also offer:
      • Employee Car Program: discount on new or used Daimler brand cars;
      • Development: You will receive a personally tailored development plan with interesting career opportunities.
      • Social Activities: Due to our Social Club it is ensured that you also have fun with your colleagues after work. The internal company Social Club frequently organizes events and activities like kickboxing, dance courses, Friday night drinks, dance courses, Yoga lessons, tennis tournaments, kayak tours, indoor soccer games…
      • Free hot beverages like coffee (also coffee specialties like Café Latte, Espresso etc.), tea, soup and hot chocolate on all floors. You can also visit our company café to get special drinks and pastries like fresh Croissants and Donuts during your coffee breaks
      • Healthy and diverse lunch options in the company restaurant including smoothies and theme days with e.g. Pizza, Burger, Pasta, Schnitzel and many more options! Daily salad buffet and a sandwich station is also one of our employees’ favorites.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

      For more information, contact Gianni Crisafulli (Senior Corporate Recruiter) at +31 43 356 21 40 or check these links:
      www.daimler.com/products/services/mobility-services
      www.mercedes.me
      www.mercedes-benz.com
       

      Apply now

      Apply now

    • Omni-Channel Engineer

      24.04.2019

      Recruiter

      Mrs. Marie-Claire Scharis
      marie-claire.scharis@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center [MBCAC] is located in Maastricht, the Netherlands and supports all after sales customers for passenger cars, trucks and vans in Europe. In 2015 the MBCAC has been granted the world wide governance role for all Mercedes aftersales call centers around the globe. As a consequence the local IT Provider for the MBCAC has transformed into a Global Service Provider for the core CRM and telephony applications of Daimler.
      Currently we are in the middle of a transition to enable this worldwide expansion to 54 countries and we still have 24 countries to go. Do you want to become a part of our international team and help us setup and operate the global Platform?
       

      Function Description

      The main responsibility of the senior engineer omni-channel is to ensure an effective and reliable telephony and application communication platform within the Compass ecosystem, in order to improve the effectiveness and efficiency of the business processes. You will be part of the team “Application Management and Telephony” which is responsible for the technical architecture, development and operations of the global omni-channel solution and customer experience/engagement, to ensure the integrity of this platform.

      In the role as Senior Omni-channel Engineer your tasks and responsibilities are:

      • Plan and co-ordinate the execution of assigned changes and projects within CDC’s guidelines in order to meet the agreed quality standards, time planning and budgets
      • Actively support the business requirements analysis, architecture and technical design specifications, design, further development, testing, implementation and maintaining of:
        • The global omni-channel platform
        • The global customer engagement platform
      • Analyze the impact of upgrades and changes of the CAC IT Environment and support the implementation of upgrades and changes to the existing systems and infrastructure in co-operation with the process owners in order to ensure continuity and improve the efficiency of systems, processes and infrastructure
      • Share your knowledge and expertise in the team to ensure continuity, by keeping documentation, providing training material and become recognized as the IT expert within the company for a specific subject / specialism.
      • Communicate with customers, suppliers and support teams from problem identification through problem resolutions regarding technical support
      • Monitor scheduled jobs, omni-channel & customer engagement components and interfaces to ensure a stable operation
      • Participate in Disaster Recovery planning and tests
      • Willing to travel occasionally
      • Willing to participate in on-call/on-duty shifts

      Job Requirements

      Our expectational skills towards you:
      •    University degree or Higher Vocational Education
      •    At least 5-10 years of professional experience in the field of complex and stretched contact center environments
      •    Good communication skills
      •    English is our corporate language, German is an asset
      •    Service the needs of business partners from beginning to end and taking ownership
      •    Analytical and design thinking with the end customer in mind
      •    Experience with the agile way of working
      •    Ability to partner with stakeholders, interact with various levels of management and promote cross departmental collaboration
      •    Creative mind
      •    Connecting the dots having the big picture in mind
      •    Aware of market developments and trends
      •    Decision making:
      •    Able to function independently with limited work directions
      •    Able to steer and manage a small (development) team of assigned resources
      •    Capability to solve requests/problems when under pressure (e.g. deadlines or major incidents)
      •    Is able to setup work directions
      •    Monitor and manage time and prioritize own workload and of the assigned resources
      •    Escalate any problems/issues if required

      Technical Skills:
      •    Experience with the Genesys CX Pure engage toolset (inbound & outbound voice, reporting, WFM, G+,GVP,   Infomart, Icons, iWD, GAAP)
      •    Experience with Verint Customer Engagement
      •    Experience with CTI
      •    Experience with SIP and voice based solutions
      •    Experience with Social Media, Chat, Video and (a)synchronous messaging services
      •    Application lifecycle management
      •    License management

      Compensation

      What do we offer?
      The position is for 40 hours a week, from Monday to Friday and occasionally during weekends.
      You have the opportunity to work in a growing international company in a young, ambitious, professional and dynamic environment.
      A comprehensive relocation package is applicable for candidates living further than km from the CAC and willing to relocate to within 20 km of the CAC
      Collective health insurance at discounted rates, self-development opportunities, result-oriented bonus (variable payment) and non-contributory pension are just some of the secondary benefits.
       

      Contact Info

      Apply now

      Apply now

    • Logistic Service Representative - Critical Parts Management

      18.06.2019

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are a very important connection to the Mercedes-Benz brand. The Customer Assistance Center’s core services are delivered by Operations: Roadside Assistance, Customer Complaint management and Enquiry management. All our supporting departments, such as Retail services, Operational Excellence and Critical Parts Management, are also located in our offices in Maastricht. Furthermore, our task is to create a global Customer Contact Center network. Therefore we have established the department “Global Contact Center Management”. Having the global Governance mandate, we manage the worldwide implementation, standardization, innovation and performance of Customer Contact Center services within Daimler AG. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The Critical Parts Management Department of the Mercedes-Benz Customer Assistance Center Maastricht N.V. is dealing with global escalations for parts in the Mercedes-Benz logistics chain. The supported entities consist of the Mercedes-Benz local headquarters, general distributors, wholesale locations and appropriate retailers. 

      Tasks & responsibilities:

      • Resolve incoming support requests, incidents and problems in the required languages
      • Resolve escalated bottleneck parts enquiries for all Mercedes-Benz business units (passenger cars, vans and trucks)
      • Appropriate usage of available resources and documentation of business related activities in the relevant system (e.g. ticketing system)
      • Analyze and investigate logistic issues using own knowledge, computer applications and other Daimler entities and external partners
      • Proactively and continuously monitor workload to ensure timely investigation and response to bottleneck requests

      Job Requirements

      • Experience in customer support / problem solving business processes;
      • Fluency in German both verbal and in writing;
      • Fluency in English (corporate language);
      • Handling escalations in combination with regular workload without detriment to own stress level;
      • Ability to understand the relationship between internal and external processes;
      • Ability to understand interactions between demand and supply in the logistics chain;
      • Open-minded to a diversity of cultures;
      • Computer literacy;
      • Acts as a Brand ambassador.

      Compensation

      Compensation
      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      Benefits:

      • A “tailor made” individual development plan
      • Employee Car Program: discount on new or used Daimler brand cars
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
      • Collective health insurance at discounted rates
      • Pension plan
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary
      • Competitive performance based salary growth
      • Result oriented bonuses
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      Working Conditions
      The salary liked to this position is € 2.075, = *. Based on a full-time position of 40 hours per week, between Monday to Friday, dayshift. We provide an extensive initial training and a follow up program.You will be offered one contract with a duration of one year, after this the contract will be of an indefinite time.

      *Please take into account that The Netherlands has a divergent tax system than other EU countries.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (In English) and any other documentation that adds value to your application.

      For more information about this vacancy please contac +31 43 356 2708.

      Apply now

      Apply now

    • HR Business Partner

      15.07.2019

      Recruiter

      Mrs. Marie-Claire Scharis
      marie-claire.scharis@daimler.com

      Company Information

      Mercedes-Benz are well recognized as industry leaders in luxury service and high quality products, pushing the meaning of automobile excellence to new boundaries. You can trace the timeline of Mercedes-Benz all the way back to 1885 when Karl Benz invented the first automobile - cementing Mercedes-Benz a place in history. 
      We know what you’re thinking, 100 years is a long time to be in the business. So what’s our secret? We constantly strive to find ways to balance tradition with innovation. Mercedes-Benz Customer Assistance Center, Maastricht is no exception. For the last 20 years our aim has been to provide the best quality customer service not only in Europe but all around the world.  But maintaining these standards would not be possible without all of the talented and motivated colleagues that contribute to the success of our company. 

      Function Description

      As a Senior HR Business Partner at Mercedes-Benz Customer Assistance Center, you have an independent, broad HR advisory role dealing with both management and employees. You will act as a strong partner for the management board and gives solicited and unsolicited, appropriate and effective recommendations to improve policies and processes, both within the organization and the HR department. You think strategically in terms of solutions and possibilities, reporting directly to the HR Manager.

      You understand the issues of absenteeism, development and Dutch labor law. In addition to daily and operational tasks, you take part in various projects. You like to work in an international environment with different nationalities in the English language.


      You will join an international team with experienced and motivated colleagues – all united by the motivation to thrive. Here you will have many opportunities to demonstrate your abilities and learn new skills. This HR team consists of HR Business Partners, Recruiters and HR Administrators. 
       

      Job Requirements

      • Bachelor/Master degree in Human Recourses or other related studies
      • 5-8 years of  relevant experience as an HR Business Partner
      • Dutch native level speaker and a good command of the English language, both written and verbal
      • Accurate, proactive attitude and excellent communication skills
      • High attention to integrity, ethics, and sensitivity, particularly regarding confidential information
      • The ability to prioritize your work within a hectic environment, being able to multitask and keep an overview of all HR related processes
      • Pro-active, stress resistant and being able to work with deadlines
      • Legally competent in Dutch labor law
      • Proficient knowledge of Microsoft Office software

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary.


       

      Contact Info


      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.
       

      Apply now

      Apply now

    • Customer Service Representative (German/English) - KBC Frontdesk

      04.09.2019

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information


      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The XENTRY KBC Frontdesk is the point of contact for inquiries from Market Operational Centers/General Distributors and the Retailer Network, related to system contract management, StartKeys (software license), and customer data management with regards to XENTRY products and services.

      Tasks and Responsibilities

      • Proactively monitor all incoming communication channels from B2B customers and respond to their queries in a timely and professional manner
      • Analyze and investigate issues making use of acquired knowledge and available tools.
      • Provide information and assistance related to system contract management, StartKeys (software license) and customer data management with regards to XENTRY products and services as well as investigate problems related to the dispatch of cases and process adherence, etc
      • Accurately document work related activities in the relevant ticketing system according to established policies and procedures
      • Direct coordination, when necessary, with 2nd & 3rd level as well as external stakeholders to resolve complex enquiries and complaints about supported products
      • Discrete and adequate handling of confidential information, related to customer data as well as financial transactions and records
      • Ensure correct registration of Independent Service Providers in the Daimler database according to established guidelines
      • Ensure timely expedition of shipment documentation based on country-specific customs regulations

      Job Requirements

      • Excellent knowledge of German (both written and spoken) and very good knowledge of English (both written and spoken);
      • Very strong organizational and administrative skills
      • Strong communication skills (B2B), both written and verbal.
      • Good skills in customer support and methodological approach to problem solving. 
      • Completed vocational education. High vocational or bachelor level is an advantage but not a requirement. Candidates without a degree will be considered given equivalent experience and abilities.
      • Computer literate (MS Windows Office)
      • Basic knowledge of automotive technology and Daimler Aftersales Applications is an advantage  
      • Flexible in shiftwork Monday-Friday between 8 am and 6 pm.
      • ‘Can-do’ and proactive energetic attitude in a diverse and intercultural environment.
      • Able to take ownership and responsibility to ensure action is taken in time sensitive situations.
      • Adaptive and flexible to changing business requirements
      • Open communication style and participation in Feedback culture

      Compensation

      We offer you a job in a multi-cultural, young and informal international working environment with interesting conditions, both primary and secondary:

      • Definite contract for 1 year, with option to permanent contract afterwards
      • Full-time position, 40 hours per week
      • Working hours: Monday-Friday, dayshifts between 8 am and 6 pm
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
      • A “tailor made” individual development plan

      Contact Info

      Please use the “apply” button to upload your CV (German or English) and Letter of Motivation (German only) and any other documentation that adds value to your application.
      For more information about this vacancy please contact the Recruitment Office on +31 43 356 22 66

      Apply now

      Apply now

    • Community Manager - Social Media (German)

      18.07.2019

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The success of the Mercedes-Benz Social Media Team is rooted in social listening skills.
       
      We make an effort to listen to our customers. To know their “likes” and “dislike”, to understand their interests and concerns, who they are, what they care about and what they do. We follow them into their virtual world.
       
      We are driven to perfection not only because we know our audience but also because we perfectly understand the specific nature of each of the social media channels. We are able to change and adopt the tone of voice between the platforms to engage and hooked our followers and generate social conversations.

      Day to day, we share our Mercedes-Benz passion alongside our 40+ million fans, whether it is a product enquiry, complaint or simply appreciation.
      Our #BestFans can chat with us via Twitter, Facebook, Instagram, YouTube, LinkedIn, Google+ and many more channels.

      Job Requirements

      For our international team we are looking for a colleague native German and fluent in English . Additional languages will be an added value.
       
      We are living in a fast moving and dynamic environment that requires strong customer focus, creativity and particular interest for the automotive sector and technology.
      Experience with SM dialogue, journalism or blogging would be appreciated.

      We believe in the strength of doing things together, team work is an essential part of our daily business. We aim for candidates with an enthusiastic and inspiring personality.

      “What is the best part about our Social Media Team? Being able to release your inner creativity!
       
      Be part of #MercedesBenzthebestornothingteam!

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:                                             

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Employee Car Program: discount on new or used Daimler brand cars 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
      • A “tailor made” individual development plan
      The salary linked to this position is € 2.111, = *(  40 hours per week). Depending on the scedule, a shift allowance comes on top.
      We also provide an extensive initial training and a follow up program.
      You will be offered a one year contract , afterwards you can get an indefinite one.

      *Please take into account that The Netherlands has a divergent tax system than other EU countries.
      The opening hours are from 08h30 to 21h00, Monday to Sunday ( flexible schedule applicable)

      Contact Info

      Due to data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
      For more information about this vacancy please contact the Recruitment Office on +31 43 3562708


       

      Apply now

      Apply now

    • Business Controller

      29.07.2019

      Recruiter

      Mrs. Cicely Nitsche
      cicely.nitsche@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Place within the organization:
      The Financial & Controlling (F&C) department of the Mercedes Benz Customer Assistance Center Maastricht N.V. (CAC) reports directly to the F&C organization of Daimler AG. The F&C organization exist of four pillars: Accounting, Controlling, Purchase and Legal. The position who is currently available is within the controlling area. The controlling team itself exist out of 6 professionals, multinational. The Senior Business Controller acts as a business partner towards headquarter and internally to the responsible managers and relevant departments in a supporting and communication role. Major task is ensuring proper financial / business administration next to transparency to increase performance. The working environment is international, English is our business language.  

       

      Function Description

      In this role you proactively challenge and consult management and the business providing them the insight required for value adding decision making. Besides that you strive to optimize our organization, processes and systems in order to raise quality and reduce costs.
       
       
      As a Business Controller you:

      • Act as a sparring partner towards management and internal/external stakeholders
      • Challenge and provide insight to facilitate decision making with a strong focus on value creation
      • Support in projects with business case calculations and budget control
      • Perform calculations for new services and/or customers and prepare the resulting Service Level Agreements with the respective business partners
      • Provide effective financial analysis (actuals vs. target) and presentations    
      • Support in day-to-day Controlling tasks such as (annual) budgeting and forecasting
      • Act as a quality gate keeper and perform the required internal controls
      • Safeguard the internal control processes for Accounting, Procurement and HR
      • Improve cost efficiency and cost control of the CAC
      • Continuously improve, optimize and automate processes and departmental structures according to LEAN management principles
      • Provide expert coaching and guidance to junior team members

      Job Requirements

      The Business Controller we are looking for is business and commercial minded. You partner up with other functions outside finance. You are pro-active, externally focused and future oriented. With a strong network in the company and other Daimler entities, you will help build business plans and define ways to identify gaps, opportunities, cost savings etc.

      The ideal candidate:

      • has a Bachelor and/or Master in Finance and/or Economics
      • has a minimum of 5 years working experience in a similar role
      • is fluent in English (both written and spoken)
      • is able to participate in operational/strategic projects
      • is able to quickly adapt to a dynamic working environment
      • has excellent communication skills
      • is a team player – being an active part of a continuous developing team
      • is stress resistant and able to handle deadlines
      • Shows ownership and independent thinking

      Compensation

      Employment conditions

      • An interesting, self-directed and diverse career opportunity in an international environment
      • A comprehensive package of secondary benefits (pension, discounted health insurance, transportation compensation, relocation package, etc.)
      • Personal development and growth opportunities
      • Being part of a winning team

      Contact Info

      Please upload your CV + motivational letter to our recruitment system.
      For more info, please contact our recruiter at +31 - 43 - 3562109

      To data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.

      Apply now

      Apply now

    • Customer Service Representative - Social Media (Swiss or Austrian German)

      06.08.2019

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The success of the Mercedes-Benz Social Media Team is rooted in social listening skills.
       
      We make an effort to listen to our customers. To know their “likes” and “dislike”, to understand their interests and concerns, who they are, what they care about and what they do. We follow them into their virtual world.
       
      We are driven to perfection not only because we know our audience but also because we perfectly understand the specific nature of each of the social media channels. We are able to change and adopt the tone of voice between the platforms to engage and hooked our followers and generate social conversations.

      Day to day, we share our Mercedes-Benz passion alongside our 30+ million fans, whether it is a product enquiry, complaint or simply appreciation.
      Our #BestFans can chat with us via Twitter, Facebook, Instagram, YouTube, LinkedIn, Google+ and many more channels.

      Job Requirements

      For our international team we are looking for a colleague with native written skills in German (Swiss/Austrian) and fluent in English (company language). Additional languages will be an added value.
       
      We are living in a fast moving and dynamic environment that requires strong customer focus, creativity and particular interest for the automotive sector and technology.
      Experience with SM dialogue, journalism or blogging would be appreciated.

      We believe in the strength of doing things together, team work is an essential part of our daily business. We aim for candidates with an enthusiastic and inspiring personality.

      “What is the best part about our Social Media Team? Being able to release your inner creativity!
       
      Be part of #MercedesBenzthebestornothingteam!

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:                                             

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Employee Car Program: discount on new or used Daimler brand cars 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
      • A “tailor made” individual development plan
      The salary linked to this position is € 2.111, = *(  40 hours per week). Depending on the scedule, a shift allowance comes on top.
      We also provide an extensive initial training and a follow up program.
      You will be offered a one year contract , afterwards you can get an indefinite one.

      *Please take into account that The Netherlands has a divergent tax system than other EU countries.
      The opening hours are from 08h30 to 21h00, Monday to Sunday ( flexible schedule applicable)

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
      For more information about this vacancy please contact the Recruitment Office on +31 43 3562708.

      Apply now

      Apply now

    • Supplier Management Representative

      13.08.2019

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance.

      Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      The team is a part of the Critical Parts Management Department (CPM) of the Mercedes-Benz Customer Assistance Center Maastricht N.V. CPM is dealing with global escalations for parts in the Mercedes-Benz logistics chain. The supported entities consist of the Mercedes-Benz local headquarters, general distributors, wholesale locations and appropriate retailers. 

      Function Description

      The Supplier Management Representative acts within a Logistic Department and reports directly to the Operations Manager. The Supplier Management Representative is responsible for the management and performance optimization of a certain number of suppliers. He/ She ensures that the KPI’s and business objectives are met and works closely with our internal logistics departments as well as with external business partners to ensure the delivery of spare parts in a timely manner. 

      The employee acquires in depth assortment and process knowledge in the own area and works closely with the supplier to optimize and retain the business performance in accordance to our KPI’s. The Supplier Management Representative pro-actively monitors risks and backlogs and handles escalations independently. The employee is able to bring in his/he acquired business and process knowledge to analyze and find appropriate solutions. It is in the job owner’s responsibility to coordinate and communicate with internal and external business and process partners and organizes on site business reviews.

      Tasks & Responsibilities:

      • Safeguard knowledge of processes, tools and systems MBCAC/GLC to the most current level.
      • Actively share knowledge and processes.
      • Deliver high performance on quality, KPI’s and customer experience in a key account function for multiple markets
      • Accountability for own national / international supplier base
      • Constantly build knowledge of production processes for assortment
      • Building strong and regular relationship with suppliers as well as other internal and external business partners to ensure supply business objectives are fulfilled
      • Pro-actively monitor and track supplier business performance
      • On site visits and performance reviews with supplier
      • Resolve escalations and Fastlane’s. Identify need for higher escalations and involve specialists or subject experts according to the process and time required.
      • Ensure professional standard of communication to internal-/external Business Partners Worldwide
      • Methodological and LEAN approach to problem solving (IF/NOT/THEN/WHEN/etc)
      • Pro-actively identify and signal quality improvements and efficiency gained within supported services
      • Able to make decisions and take responsibility in own business area
      • Use high level of logical thinking / reasoning

      Job Requirements

      • Very good business acumen and knowledge of supply chain and production processes
      • Very good organizational and communication skills
      • Professionally present business analysis to external and internal stakeholders
      • Experience with business reviews and key account management
      • Fluent level in English, German and preferably an additional CAC language, written and spoken
      • Ability to manage complexity under high pressure and stress
      • Demonstrates agility and highly results oriented
      • Independent and self-accountable working approach
      • Demonstrate active attitude in own development in knowledge and skills
      • Strongly oriented to Customer’s Satisfaction and quality of service
      • High analytical and organizational skills
      • Willingness to travel
      • Higher education in business, supplier management or automotive production is preferred

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      Benefits:

      • A “tailor made” individual development plan
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
      • Collective health insurance at discounted rates
      • Pension plan
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary
      • Competitive performance based salary growth
      • Result oriented bonuses
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      Working Conditions
      Based on a full-time position of 40 hours per week, between Monday to Friday, dayshift. We provide an extensive initial training and a follow up program.You will be offered one contract with a duration of one year, after this the contract will be of an indefinite time.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (In English) and any other documentation that adds value to your application.

      For more information about this vacancy please contac +31 43 356 2708.

      Apply now

      Apply now

    • Intern - Partner Network Management

      26.08.2019

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      Job Description:
      The Partner Network Management department is the global escalation entity for parts in the Mercedes-Benz logistics chain.
      The supported entities consist of the Mercedes-Benz local headquarters, general distributors and logistic centers.
      The intern will support  the international roll-out of CRM system, including preparing the market readiness checks and creating post-roll-out surveys.


         

      Job Requirements

      • Solid communication skills in English and German, both verbal and in writing.
      • Independent thinking and acting, highly self-dependent and reliable in terms of target tracking
      • Strong structured and logical thinking
      • Strong team player
      • Outgoing people person with customer service mindset
      • Microsoft office literate
      • Interest in designing campain for CRM system training

      Compensation

      This is a fulltime internship for 40 hours per week.
      The duration is 6 months.

      Contact Info

      Due to data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.
      To apply for this position, please upload your resume and motivational letter (English only).

      Apply now

      Apply now

    • Customer Service Representative- Social Media (Swedish)

      03.09.2019

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The success of the Mercedes-Benz Social Media Team is rooted in social listening skills.
       
      We make an effort to listen to our customers. To know their “likes” and “dislike”, to understand their interests and concerns, who they are, what they care about and what they do. We follow them into their virtual world.
       
      We are driven to perfection not only because we know our audience but also because we perfectly understand the specific nature of each of the social media channels. We are able to change and adopt the tone of voice between the platforms to engage and hooked our followers and generate social conversations.

      Day to day, we share our Mercedes-Benz passion alongside our 40+ million fans, whether it is a product enquiry, complaint or simply appreciation.
      Our #BestFans can chat with us via Twitter, Facebook, Instagram, YouTube, LinkedIn, Google+ and many more channels.

      Job Requirements

      For our international team we are looking for a colleague native Swedish. Additional languages will be an added value. Fluent Danish will be a plus.
       
      We are living in a fast moving and dynamic environment that requires strong customer focus, creativity and particular interest for the automotive sector and technology.
      Experience with SM dialogue, journalism or blogging would be appreciated.

      We believe in the strength of doing things together, team work is an essential part of our daily business. We aim for candidates with an enthusiastic and inspiring personality.

      “What is the best part about our Social Media Team? Being able to release your inner creativity! 

      Be part of #MercedesBenzthebestornothingteam!

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:                                             

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Employee Car Program: discount on new or used Daimler brand cars 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
      • A “tailor made” individual development plan
      The salary linked to this position is € 2.111, = *(  40 hours per week). Depending on the scedule, a shift allowance comes on top.
      We also provide an extensive initial training and a follow up program.
      You will be offered a one year contract , afterwards you can get an indefinite one.

      *Please take into account that The Netherlands has a divergent tax system than other EU countries.
      The opening hours are from 08h30 to 21h00, Monday to Sunday ( flexible schedule applicable)

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
      For more information about this vacancy please contact the Recruitment Office on +31 43 3562708

      Apply now

      Apply now

    • Technical Service Representative - Technical Solutions (German + English/French/Italian/Spanish)

      03.09.2019

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The Technical Solutions team acts as the first and fastest product quality sensor for passenger cars, trucks and vans. By investigating S24h cases product and design faults are identified, the continuous improvement cycle of the Mercedes-Benz vehicles is started and monitored and the availability of all relevant data and faulty parts for our business partners at Daimler is ensured.

      Tasks and Responsibilities:

      • Investigate breakdown cases for the technical root cause of the breakdown
      • Document findings appropriately and highlight trends to business partners
      • Request faulty parts to be sent in for further analysis
      • Appropriate usage of available resources and documentation of business related activities in relevant system (eg. ticketing system)
      • Identify and escalate complex issues were necessary
      • Proactively and continuously monitor workload to ensure timely investigation
      • Proactively identify, analyze and resolve or escalate problems and situations applying personal expertise and accrued knowledge

      Job Requirements

      • Excellent level of German
      • Fluent in English, French, Italian or Spanish will be an added value
      • A general fluency of English is required, as this is our company language;
      • Advanced knowledge of Daimler products, as well as Daimler aftersales systems and processes
      • Knowledge with automotive technology, electrical and mechanical
      • Analytical thinking
      • Proficient understanding of relationships between internal and external processes
      • Excellent communication skills (B2B)
      • Capable of handling advanced tasks in combination with regular workload without detriment to own stress level
      • Experience with S24h processes is a plus

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary: 

      • Definite contract for 1 year, with option to permanent contract afterwards
      • Working hours: Monday-Friday between 8 am – 5 pm
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or; free public transport or or; contribution to fuel costs
      • A “tailor made” individual development plan

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

      For more information about this vacancy please contact the Recruitment Office on +31 43 356 22 66.

      Apply now

      Apply now

    • Customer Service Representative (UK/Ireland)

      20.09.2019

      Recruiter

      Mrs. Cicely Nitsche
      cicely.nitsche@daimler.com

      Company Information

      Mercedes-Benz are well recognized as industry leaders in luxury service and high quality products, pushing the meaning of automobile excellence to new boundaries. You can trace the timeline of Mercedes-Benz all the way back to 1885 when Karl Benz invented the first automobile - cementing Mercedes-Benz a place in history.

      We know what you’re thinking, over100 years is a long time to be in the business. So what’s our secret? We constantly strive to find ways to balance tradition with innovation. Mercedes-Benz Customer Assistance Center, Maastricht is no exception. For the last 20 years our aim has been to provide the best quality customer service not only in Europe but all around the world. But maintaining these standards would not be possible without all of the talented and motivated colleagues that contribute to the success of our company.  That is why we are always looking for bright new sparks to join us. If that could be you, read on!

       

      Function Description

      For our UK markets we are currently recruiting candidates wanting to relocate to the beautiful city of Maastricht.

      Maastricht is a charming city in the south of the Netherlands - the very heart of Europe. It embodies elegance, class and culture as well as boasting a perfect destination for travelling to other areas of the continent. Due to its location, Maastricht is a melting-pot of different nationalities creating a vibrant, multi-lingual community in which it’s easy to feel at home.

      If you are interested in working with us, please read further for more information about our different departments.
       

      Roadside Assistance
      Customers experiencing a vehicle breakdown can contact the Service 24 Hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Our Customer Service Representatives answer incoming calls from customers requiring immediate assistance. Details are collected and entered into a crm system. In case the problem can’t be solved by telephone, the Customer Service Representative contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.

      Working hours
      The department is open 24/7, 365 days a year. You will be working 37,5 hours per week in a 24 hour shift pattern with a competitive salary and the possibility to increase your income with the shift allowance.

      Customer Service
      The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You ensure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

      Working hours
      The department is open from Monday to Friday. You will be working 40 hours per week in day shift with a competitive salary.

      Job Requirements

      To make all of this possible we’d need a couple of things from you:

      • Good understanding of customer satisfaction
      • English as a native language
      • Excellent written and verbal skills
      • Empathy and emotional intelligence
      • Logical thinking
      • Tech savvy
      • Patient
      • Flexible
      • Team player
      • Open-minded to a diversity of cultures

      Compensation

      Worried about fitting in? We help you meet other colleagues outside of work via our incredible social club that organizes cool activities such as: language courses, weekly sports activities and cultural events in the city.

      What if the purse strings are a little tight? We offer an excellent relocation package which takes care of your initial travel and accommodation expenses for the first two months. One month of training is, of course, also paid for.

      It’s important to be somewhere you feel you can grow! We offer opportunities that enable you to get support and development.
       

      Contact Info

      Does all of this sound appealing to you? If so, we want to hear from you. What are you waiting for?  Please use the link to apply with your C.V. and motivation letter in English. For data privacy reasons we do not handle any applications sent by email.

      If you have any questions, please contact Cicely Nitsche by cicely.nitsche@daimler.com 

      Apply now

      Apply now

    • Technical Service Representative - User Helpdesk Support (Korean)

      30.09.2019

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      As part of Retail Service, XENTRY is the first point of contact for delivering worldwide assistance to the retailer network and external entities (e.g. independent workshops) using  applications, diagnostic equipment and software supplied by Daimler’s aftersales division, Global Service and Parts (GSP/O).

      Tasks and responsibilities of the XENTRY Support User Helpdesk (UHD) are:

      • Handle incoming work (phone, email, tickets) from B2B customers and respond to the queries in a timely and professional manner
      • Analyze and investigate issues making use of acquired knowledge and available tools
      • Provide information and assistance with regards to XENTRY Hardware and Software, coordinate repair and exchange-service of the diagnostic equipment, investigate problems related to the installation of updates on components, provide support in case of issues with initial network configuration, etc.
      • Accurately document work related activities in the relevant ticketing system according to established policies and procedures
      • If necessary, coordinate with internal stakeholders to resolve complex enquiries and complaints about supported products
      • Ensure all areas of personal responsibility are handled promptly, accurately, and with outstanding customer service.
      • Whether required, perform other duties and responsibilities as assigned.

      Job Requirements

      • Native level of Korean, both written and spoken;
      • Fluency of English (company language);
      • Fluent in Japanese or any other language will be an asset;
      • Excellent understanding of customer satisfaction (both B2B and B2C);
      • Strong affinity with Computers (Windows ®), including installation of software and configurations of networks; 
      • Affinity with automotive technology and Daimler Aftersales Applications is an advantage;
      • Superior analytical skills, ability to anticipate on upcoming issues and find solutions, pro-activeness and ability to work independently are key requirements.
      • As we believe in the strength of doing things together, team work is an essential part of our daily business. Therefore, we aim for candidates with an enthusiastic and inspiring personality.
      If you identify yourself with this profile and would like to be part of our successful team, don’t hesitate to apply for the position

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary: 

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Employee Car Program: discount on new or used Daimler brand cars 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or; free public transport or or; contribution to fuel costs
      • A “tailor made” individual development plan
      Working hours: Due to the time difference with the Korean market, night shift availability is a must.

      Contact Info

      References : 
      ENGLISH - XENTRY UHD
      - General information on the XENTRY Diagnosis Systems: Link to Diagnosis-World
      - Setup of the current Diagnostic System: Link to Video

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
      For more information about this vacancy please contact the Recruitment Office on +31 43 356 22 66

      Apply now

      Apply now

    • Customer Service Representative- Social Media (Czech)

      14.10.2019

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The success of the Mercedes-Benz Social Media Team is rooted in social listening skills.
       
      We make an effort to listen to our customers. To know their “likes” and “dislike”, to understand their interests and concerns, who they are, what they care about and what they do. We follow them into their virtual world.
       
      We are driven to perfection not only because we know our audience but also because we perfectly understand the specific nature of each of the social media channels. We are able to change and adopt the tone of voice between the platforms to engage and hooked our followers and generate social conversations.

      Day to day, we share our Mercedes-Benz passion alongside our 30+ million fans, whether it is a product enquiry, complaint or simply appreciation.
      Our #BestFans can chat with us via Twitter, Facebook, Instagram, YouTube, LinkedIn, Google+ and many more channels.

      Job Requirements

      For our international team we are looking for a colleague with native written skills in Czech and fluent in English and German. Additional languages will be an added value.
       
      We are living in a fast moving and dynamic environment that requires strong customer focus, creativity and particular interest for the automotive sector and technology.
      Experience with SM dialogue, journalism or blogging would be appreciated.

      We believe in the strength of doing things together, team work is an essential part of our daily business. We aim for candidates with an enthusiastic and inspiring personality.

      “What is the best part about our Social Media Team? Being able to release your inner creativity!
       
      Be part of #MercedesBenzthebestornothingteam!

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:                                             

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Employee Car Program: discount on new or used Daimler brand cars 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
      • A “tailor made” individual development plan
      The salary linked to this position is € 2.111, = *(  40 hours per week). Depending on the scedule, a shift allowance comes on top.
      We also provide an extensive initial training and a follow up program.
      You will be offered a one year contract , afterwards you can get an indefinite one.

      *Please take into account that The Netherlands has a divergent tax system than other EU countries.
      The opening hours are from 08h30 to 21h00, Monday to Sunday ( flexible schedule applicable)

      Contact Info

      Due to data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.
      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
      For more information about this vacancy please contact the Recruitment Office on +31 43 3562708

      Apply now

      Apply now

    • Technical Service Representative - Portal Helpdesk Support | German-English

      15.10.2019

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      As part of Retail Service, XENTRY Support is the first point of contact for delivering worldwide assistance to the retailer network and external entities (e.g. independent workshops) using  applications, diagnostic equipment and software supplied by Daimler’s aftersales division, Global Service and Parts (GSP/O).

      Tasks and responsibilities of the XENTRY Portal Support are:

      • Handle incoming work (email, tickets) from B2B customers and respond to the queries in a timely and professional manner.
      • Analyze and investigate issues making use of acquired knowledge and available tools.
      • Provide information and assistance with regards to XENTRY Portal Functions (Web application), investigate problems related to the dispatch of cases and system errors, etc.
      • Accurately document work related activities in the relevant ticketing system according to established policies and procedures.
      • If necessary, coordinate with internal stakeholders to resolve complex enquiries and complaints about supported products.
      • Ensure all areas of personal responsibility are handled promptly, accurately, and with outstanding customer service.
      • Whether required, perform other duties and responsibilities as assigned.

      Job Requirements

      • For this position, we are looking for somebody with an excellent level of German and very fluent in English (both written and spoken). Additional fluent level in another supported language will be an added value.
      • Our ideal candidate is willing to be our Brand Ambassador. He/she is highly perceptive, customer focused and is able to understand and manage expectations.
      • Good communication (B2B) skills are essential, both written and verbal.
      • Due to the nature of our business the candidate needs to have good understanding of and strong affinity with Computers (Windows ®), including installation of software and configurations of networks. Some interest for and basic knowledge of automotive technology and Daimler Aftersales Applications is an advantage.
      • Superior analytical skills, ability to anticipate on upcoming issues and find solutions, pro-activeness and ability to work independently are key requirements.
      • Our fast moving and dynamic environment requires flexibility and ability to work according to established processes, guidelines and policies without detriment for own stress.
      • As we believe in the strength of doing things together, team work is an essential part of our daily business. Therefore, we aim for candidates with an enthusiastic and inspiring personality.
      If you identify yourself with this profile and would like to be part of our successful team, don’t hesitate to apply for the position!

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary: 

      • Definite contract for 1 year, with option to permanent contract afterwards
      • Working hours: shift pattern Monday-Friday between 7 am and 5:30 pm
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or; free public transport or or; contribution to fuel costs
      • A “tailor made” individual development plan

      Contact Info

      References : 
      ENGLISH - XENTRY UHD
      - General information on the XENTRY Diagnosis Systems: Link to Diagnosis-World
      - Setup of the current Diagnostic System: Link to Video

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
      For more information about this vacancy please contact the Recruitment Office on +31 43 356 22 66

      Due to data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.
       

      Apply now

      Apply now

    • Internship Customer Service department DACH

      24.10.2019

      Recruiter

      Mrs. Sandra Besseling-Nies
      sandra.besseling_nies@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The Intern for our Customer Service Team supports the Service Account Manager for the Customer Service Germany, Austria, Switzerland, the Board of Management Team, 3rd Level and Customer Loyalty Team. The intern will be responsible for the following different tasks:
      • Planning, coordinating and implementing topics and activities based on the actual change process. Support in further developing the Change management in the market
      • Support in the Lean Management initiative and related communication on the market
      • Create and implement a communication strategy for the internal communication on the market, e.g. further develop the new digital platform for internal communication, create ideas to spread all necessary information
      • Prepare presentations for different needs, e.g. meetings with business partners, board presentations and stakeholders
      • Prepare, attend and follow up of monthly meetings with relevant markets, e.g. agenda alignment, presentation preparation, meeting minutes
      • Support in the daily structure, e.g. update of shopfloor board topics
      • Digitalize the structured exchange between Service Account Manager and the Operation Managers with ensuring the implementation of different tools such as OneNote and KanBo
      • Contribute to ensure an environment based on high performance culture, with supporting to implement the Leadership 2020 principles to the market
      • Support the Service Account Manager in the daily tasks
      • Be available to take additional tasks based on project needs 

      Job Requirements

      • Study in Business Economics or comparable, with focus on communication
      • Analytical abilities and strategic understanding
      • High communication skills
      • Creativity and willingness to challenge the status quo
      • Teamplayer, but also ability to work independent
      • Open mindset and willingness to take topic ownership
      • Willingness to work in a flexible surrounding and adapt easily to new requirements
      • Ability to manage different tasks in an efficient and qualitative manner
      • Capacity to set priorities adequately
      • High intercultural competence
      • Fluent in English and German
      • Expert in MS Office (especially Power Point)
      • Good knowledge of digitalization
      • Affinity with the Mercedes Brand

      Compensation

      Challenging internship for 5-6 months
      Working hours 24-40 hours per week 
      Start date: February 2020

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation and any other documentation that adds value to your application

      Apply now

      Apply now

    • IT infrastructure / IT support

      29.10.2019

      Recruiter

      Mrs. Marie-Claire Scharis
      marie-claire.scharis@daimler.com

      Company Information

      Mercedes-Benz are well recognized as industry leaders in luxury service and high quality products, pushing the meaning of automobile excellence to new boundaries. You can trace the timeline of Mercedes-Benz all the way back to 1885 when Karl Benz invented the first automobile - cementing Mercedes-Benz a place in history. 
      We know what you’re thinking, 100 years is a long time to be in the business. So what’s our secret? We constantly strive to find ways to balance tradition with innovation. Mercedes-Benz Customer Assistance Center, Maastricht is no exception. For the last 20 years our aim has been to provide the best quality customer service not only in Europe but all around the world.  But maintaining these standards would not be possible without all of the talented and motivated colleagues that contribute to the success of our company. 

      Mercedes-Benz Customer Assistance Center is located in Maastricht, the Netherlands. We are also known as the Compass Deliver Center (CDC). The CDC is growing from the local IT Provider for the Mercedes-Benz Customer Assistance Center (CAC) to the Global Service Provider for the core CRM application of Daimler worldwide.
      Currently we are in the middle of a worldwide expansion achieve coverage in 54 countries. Do you want to be a part of our international team and help us to setup and operate this global Platform?

      “We are looking for you as our new IT Support Engineer to help us make this transition a reality”.
       

      Function Description

      Within IT Support you will be a part of an international team with people from the Netherlands, UK, Iran, Mexico, Morocco, Poland, Italy and Germany all working from Maastricht. In cooperation with this incredible team you will share the responsibility for all IT Support related tasks. Together you will face challenges such as:
      •    Local 24/7 user support for the CAC (>1.000 end users);
      •    Supporting users in 54 countries around the globe and around the clock (>1.500 end users);
      •    Registering, prioritizing, solving and routing incidents to 3rd line support teams;
      •    Creating and maintaining user accounts (>150 user account requests per month);
      •    Providing project support such as user creations, hyper care and roll-outs.

      Job Requirements

      Profile must-haves

      • Vocational or Bachelor degree or relevant work experience;
      • Experience with Microsoft applications and desktop technology (certifications are a plus);
      • Experience with IT Service operations (ITIL or similar);
      • Excellent verbal and written communication skills in English (second European language is a plus);
      • You need to be:
        • Able to translate the customer issues into IT solutions;
        • Customer oriented;
        • Team player;
        • Stress resilient. 
      Profile nice-to-haves
      • Analytical, being able to think in solutions;
      • Willingness to participate in on-call/on-duty shift;
      • You are someone who sees challenges where other people see problems;
      • You need to be a self-starter who is willing to go for the extra mile.

       

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • Result oriented bonuses;
      • Competitive performance based salary growth;
      • Holiday allowance: 8% of annual salary;
      • 200 vacation hours (based on full time employment);
      • Pension plan;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

      For more information about this vacancy please contact Marie-Claire Scharis:  +31 6 28 02 34 55

       

      Apply now

      Apply now

    • Internship HR Recruitment

      31.10.2019

      Recruiter

      Mrs. Evy Ackermans
      evy.ackermans@daimler.com

      Company Information

      Mercedes-Benz are well recognized as industry leaders in luxury service and high quality products, pushing the meaning of automobile excellence to new boundaries. You can trace the timeline of Mercedes-Benz all the way back to 1885 when Karl Benz invented the first automobile - cementing Mercedes-Benz a place in history.

      We know what you’re thinking, over100 years is a long time to be in the business. So what’s our secret? We constantly strive to find ways to balance tradition with innovation. Mercedes-Benz Customer Assistance Center, Maastricht is no exception. For the last 20 years our aim has been to provide the best quality customer service not only in Europe but all around the world. But maintaining these standards would not be possible without all of the talented and motivated colleagues that contribute to the success of our company.  That is why we are always looking for bright new sparks to join us. If that could be you, read on!

      Main Goal:

      The main goal of the internship is to support the HR department with recruitment related topics. We are looking for an enthusiastic and open-minded person with strong interpersonal skills, process oriented and solution minded hands-on attitude.
       

      Function Description

      Tasks/ responsibilities:
       

      • Proactively recruit qualified candidates through internal and external networks
      • Assist in full life-cycle recruitment for different positions including screening resumes, taking part in interviews, do reference/background checks, negotiating salaries and making employment offers within the guidelines of CAC’s employment policies and procedures
      • Actively participate in the continuous optimization of existing recruitment processes
      • Standardize documents
      • Administrative support
      • Assisting in building up a sustainable recruitment strategy
      • Support the introduction of new employees;

      Job Requirements

      Requirements
       

      • Ongoing university or higher vocational degree in Human Resources
      • Fluent in English and at least another European language
      • Interest in Social Media
      • Excellent communication skills
      • Extensive knowledge of Microsoft Office
      • Self initiator
      • Internationally orientated

       

      Compensation

      We offer
      Interns are remunerated according to the CAC Intern's regulation.
      Working hours: 40 hours/week, Monday to Friday.
      Duration: ±6 months
       

      Contact Info

      The procedure
      The closing date for this position is the 1st of December.
      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
      For more information about this vacancy please contact the Recruitment Office by email: evy.ackermans@daimler.com
       

      Apply now

      Apply now

    • Compass Support Specialist

      07.11.2019

      Recruiter

      Mrs. Marie-Claire Scharis
      marie-claire.scharis@daimler.com

      Company Information

      Mercedes-Benz are well recognized as industry leaders in luxury service and high quality products, pushing the meaning of automobile excellence to new boundaries. You can trace the timeline of Mercedes-Benz all the way back to 1885 when Karl Benz invented the first automobile - cementing Mercedes-Benz a place in history. 
      We know what you’re thinking, 100 years is a long time to be in the business. So what’s our secret? We constantly strive to find ways to balance tradition with innovation. Mercedes-Benz Customer Assistance Center, Maastricht is no exception. For the last 20 years our aim has been to provide the best quality customer service not only in Europe but all around the world.  But maintaining these standards would not be possible without all of the talented and motivated colleagues that contribute to the success of our company. 

      Mercedes-Benz Customer Assistance Center is located in Maastricht, the Netherlands. We are also known as the Compass Deliver Center (CDC). The CDC is growing from the local IT Provider for the Mercedes-Benz Customer Assistance Center (CAC) to the Global Service Provider for the core CRM application of Daimler worldwide.
      Currently we are in the middle of a worldwide expansion achieve coverage in 54 countries. Do you want to be a part of our international team and help us to setup and operate this global Platform?

      Function Description

      Within IT Support you will be a part of an international team with people from the Netherlands, UK, Iran, Mexico, Morocco, Poland, Italy and Germany all working from Maastricht. In cooperation with this incredible team you will share the responsibility for all IT Support related tasks. Together you will face challenges such as:

      • Creating and maintaining user accounts (>150 user account requests per month);
      • Local 24/7 user support for the CAC (>1.000 end users);
      • Supporting users in 54 countries around the globe and around the clock (>1.500 end users);
      • Registering, prioritizing, solving and routing incidents to 3rd line support teams;
      • Providing project support such as user creations, hyper care and roll-outs.

      Job Requirements

      Profile must-haves

      • Experience with Microsoft applications and desktop technology (certifications are a plus);
      • Experience with IT Service operations (ITIL or similar);
      • Excellent verbal and written communication skills in English (second European language is a plus);
      • Knowledge in Compass processes for all services
      • You need to be:
        • Able to translate the customer issues into IT solutions;
        • Customer oriented;
        • Team player;
        • Stress resilient. 
      Profile nice-to-haves
      • Analytical, being able to think in solutions;
      • Vocational or Bachelor degree or relevant work experience;
      • Willingness to participate in on-call/on-duty shift;
      • You are someone who sees challenges where other people see problems;
      • You need to be a self-starter who is willing to go for the extra mile.

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • Result oriented bonuses;
      • Competitive performance based salary growth;
      • Holiday allowance: 8% of annual salary;
      • 200 vacation hours (based on full time employment);
      • Pension plan;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

      For more information about this vacancy please contact Marie-Claire Scharis:
      marie-claire.scharis@daimler.com /  +31 6 28 02 34 55
       

      Apply now

      Apply now

    • Technical Service Representative - Diagnosis User Helpdesk (German/Dutch or Chinese + English)

      11.11.2019

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      As part of Retail Service, XENTRY is the first point of contact for delivering worldwide assistance to the retailer network and external entities (e.g. independent workshops) using  applications, diagnostic equipment and software supplied by Daimler’s aftersales division, Global Service and Parts (GSP/O).

      Tasks and responsibilities of the XENTRY Support User Helpdesk (UHD) are:

      • Handle incoming work (phone, email, tickets) from B2B customers and respond to the queries in a timely and professional manner
      • Analyze and investigate issues making use of acquired knowledge and available tools
      • Provide information and assistance with regards to XENTRY Hardware and Software, coordinate repair and exchange-service of the diagnostic equipment, investigate problems related to the installation of updates on components, provide support in case of issues with initial network configuration, etc.
      • Accurately document work related activities in the relevant ticketing system according to established policies and procedures
      • If necessary, coordinate with internal stakeholders to resolve complex enquiries and complaints about supported products
      • Ensure all areas of personal responsibility are handled promptly, accurately, and with outstanding customer service.

      Job Requirements

      For this position, we are looking for a new colleague with one of the following language combinations:

      • excellent knowledge of German & Dutch and very good knowledge of English (both written and spoken)
      • excellent knowledge of Chinese and very good knowledge of English (both written and spoken)
      A very good knowledge of an additional supported language can mean a huge asset for this position.

      Furthermore, our ideal candidate should:
      • be highly perceptive, customer focused and is able to understand and manage expectations.
      • have good understanding of and strong affinity with Computers (Windows ®), including installation of software and configurations of networks. Some interest for and basic knowledge of automotive technology and Daimler Aftersales Applications is an advantage.
      • have superior analytical skills, be able to anticipate on upcoming issues and find solutions and to work independently 
      • be able to work according to established processes, guidelines and policies without detriment for own stress.
      • be willing to be our Brand Ambassador.
      As we believe in the strength of doing things together, team work is an essential part of our daily business. Therefore, we aim for candidates with an enthusiastic and inspiring personality.

      If you identify yourself with this profile and would like to be part of our successful team, don’t hesitate to apply for the position!
       

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary: 

      • Definite contract for 1 year, with option to permanent contract afterwards
      • Working hours: shift pattern Monday-Friday between 7 am and 6 pm
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or; free public transport or or; contribution to fuel costs
      • A “tailor made” individual development plan

      Contact Info

      References:
      ENGLISH - XENTRY UHD
      - General information on the XENTRY Diagnosis Systems: Link to Diagnosis-World
      - Setup of the current Diagnostic System: Link to Video

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
      For more information about this vacancy please contact the Recruitment Office on +31 43 3562708

      Apply now

      Apply now

    • Technical Service Representative - Diagnosis User Helpdesk (Dutch/English)

      12.11.2019

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      As part of Retail Service, XENTRY is the first point of contact for delivering worldwide assistance to the retailer network and external entities (e.g. independent workshops) using  applications, diagnostic equipment and software supplied by Daimler’s aftersales division, Global Service and Parts (GSP/O).

      Tasks and responsibilities of the XENTRY Support User Helpdesk (UHD) are:

      • Handle incoming work (phone, email, tickets) from B2B customers and respond to the queries in a timely and professional manner
      • Analyze and investigate issues making use of acquired knowledge and available tools
      • Provide information and assistance with regards to XENTRY Hardware and Software, coordinate repair and exchange-service of the diagnostic equipment, investigate problems related to the installation of updates on components, provide support in case of issues with initial network configuration, etc.
      • Accurately document work related activities in the relevant ticketing system according to established policies and procedures
      • If necessary, coordinate with internal stakeholders to resolve complex enquiries and complaints about supported products
      • Ensure all areas of personal responsibility are handled promptly, accurately, and with outstanding customer service.

      Job Requirements

      • Excellent knowledge of Dutch and very good knowledge of English (both written and spoken)
      • Very good knowledge of Chinese or any other supported language can mean a huge asset.
      • Highly perceptive, customer focused and able to understand and manage expectations.
      • Good understanding of and strong affinity with Computers (Windows ®), including installation of software and configurations of networks.
      • Some interest for and basic knowledge of automotive technology and Daimler Aftersales Applications is an advantage.
      • Superior analytical skills, able to anticipate on upcoming issues and find solutions and to work independently 
      • Able to work according to established processes, guidelines and policies without detriment for own stress.
      • Willing to be our Brand Ambassador.
      As we believe in the strength of doing things together, team work is an essential part of our daily business. Therefore, we aim for candidates with an enthusiastic and inspiring personality.

      If you identify yourself with this profile and would like to be part of our successful team, don’t hesitate to apply for the position!
       

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary: 

      • Definite contract for 1 year, with option to permanent contract afterwards
      • Working hours: shift pattern Monday-Friday between 7 am and 6 pm
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or; free public transport or or; contribution to fuel costs
      • A “tailor made” individual development plan

      Contact Info

      References:
      ENGLISH - XENTRY UHD
      - General information on the XENTRY Diagnosis Systems: Link to Diagnosis-World
      - Setup of the current Diagnostic System: Link to Video

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
      For more information about this vacancy please contact the Recruitment Office on +31 43 3562708

      Apply now

      Apply now

    • Junior Telephony Engineer

      20.11.2019

      Recruiter

      Mrs. Marie-Claire Scharis
      marie-claire.scharis@daimler.com

      Company Information

      Mercedes-Benz are well recognized as industry leaders in luxury service and high quality products, pushing the meaning of automobile excellence to new boundaries. You can trace the timeline of Mercedes-Benz all the way back to 1885 when Karl Benz invented the first automobile - cementing Mercedes-Benz a place in history. 
      We know what you’re thinking, 100 years is a long time to be in the business. So what’s our secret? We constantly strive to find ways to balance tradition with innovation. Mercedes-Benz Customer Assistance Center, Maastricht is no exception. For the last 20 years our aim has been to provide the best quality customer service not only in Europe but all around the world.  But maintaining these standards would not be possible without all of the talented and motivated colleagues that contribute to the success of our company. 

      Mercedes-Benz Customer Assistance Center is located in Maastricht, the Netherlands. We are also known as the Compass Deliver Center (CDC). The CDC is growing from the local IT Provider for the Mercedes-Benz Customer Assistance Center (CAC) to the Global Service Provider for the core CRM application of Daimler worldwide.
      Currently we are in the middle of a worldwide expansion achieve coverage in 54 countries. Do you want to be a part of our international team and help us to setup and operate this global Platform?

      Function Description

      Do you have what it takes to become the telephony engineer of the future? If you do, you will become part of the team “Application Management and Telephony” which is responsible for our global telephony solution and our customer experience/engagement platform. Your main responsibility will be to ensure that we have a reliable telephony and communication platform.
      As a junior engineer you will be internally trained so you can use your knowledge and experience to fix, change and maintain our environments and as such you are our team’s first point of contact when it comes to operational support.


       

      Job Requirements

      Main Tasks and Responsibilities:

      • Serve as the first point of contact for our IT service desk seeking technical assistance regarding our global telephony and communication platforms.
      • Assist in Incident resolution & execution of standard changes
      • Support the maintenance of:
        • Our global telephony and communication platform
        • Our global customer engagement platform
      • Share your findings, knowledge and expertise in the team to ensure continuity and sustainability
      • Communicate with customers, suppliers and support teams from incident & problem identification all the way through its resolutions.
      • Willingness to participate in on-call/on-duty shifts

      Skillset:
      • MBO 4 ICT or Higher Vocational Education
      • English is our corporate language, German is an asset
      • You are a team player
      • You are not afraid to communicate
      • You always work with the end customer in mind
      • You have a creative but logical and critical mindset
      • You can create the big picture by connecting the dots
      • You are hungry to learn more
      • You see challenges instead of problems
      • You know what you and us stand for
      • You know when to ask for help

      Technical Skills:
      • Some working experience in an IT-related field
      • Basic knowledge of networking
      • Basic principles of telephony environments within contact centers is an asset,
      • Basic understanding of development,
      • Basic principles of ITIL

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • Result oriented bonuses;
      • Competitive performance based salary growth;
      • Holiday allowance: 8% of annual salary;
      • 200 vacation hours (based on full time employment);
      • Pension plan;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

      For more information about this vacancy please contact Marie-Claire Scharis:
      marie-claire.scharis@daimler.com /  +31 6 28 02 34 55

      Apply now

      Apply now