Mercedes-Benz Customer Assistance Center
Vacancies

Vacancies.

  • Vacancies

  • We are hiring.

     Do you see challenges where others see problems? Do you want to be part of an international team with great career opportunities? Can you imagine living in the multicultural Maastricht-Aachen Region? Please send us your application. You can find the current job vacancies at the Mercedes-Benz Customer Assistance Center here.

    Did you not find the job you were looking for? No problem! We have plenty of opportunities that might fit your talents and skills. Please contact us and send your CV and your motivation letter and we promise to get in touch with you as soon as possible. We would be delighted if we could offer you the right challenge.

    Please click here to submit your resume. If you have questions do not hesitate to call us at 0031 43 356 2222.

    • Customer Service Representative Benelux (Dutch / French / bilingual Dutch-French)

      09.07.2019

      Recruiter

      Mr. Jasper Wellens
      sdworx.wellens@daimler.com
      +31 43 356 22 66

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

       

      Function Description

      We are looking for new people for the following services for our customers in the Benelux Region:

      Roadside Assistance

      Customers experiencing a vehicle breakdown can contact the Service 24 hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Employees answer incoming calls from customers requiring assistance. Details are collated and entered into a computerized system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.

      Working hours: 24h shift system from Monday to Sunday (incl. evening, night and weekend shifts).
       

      Customer Service
      The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

      Working hours: shifts from Monday to Friday between 8 am and 8 pm.
       

      Job Requirements

      • Excellent knowledge of Dutch or French, both written and spoken; bilingual Dutch-French can be a huge asset;
      • Good knowledge of English (corporate language);
      • Excellent understanding of Customer satisfaction and acting as a "Brand Ambassador";
      • Ability to work in structures, to prioritize, analyse and coordinate your day to day;
      • Empathy and negotiation skills;
      • Open-minded to a diversity of cultures;
      • Computer literacy;
      • Flexible to work in shifts for (at least) one the two following shift patterns:
        • Customer Service: Monday-Friday between 8 am and 8 pm.
        • Roadside assistance: 24h shift system Monday-Sunday (incl. evening, night and weekend shifts).

      Compensation

      • Definite contract for 1 year, with option to permanent contract afterwards;
      • Full-time basis of 40 hours per week, however part-time basis can also be discussed;
      • Shift allowances on top of your salary for evening, night and weekend shifts (only applicable for Roadside Assistance);
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • An extensive 4-week (fully paid) initial training and a follow up buddy program of 2-3 months;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • A “tailor made” individual development plan;
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.

      Contact Info

      In case of interest, please apply with CV and motivation letter in your native language by clicking the 'Apply button'.
      In case of questions or remarks, please do not hesitate to contact me by the following mail address: sdworx.wellens@daimler.com

       

      Apply now

      Apply now

    • Customer Service Representative | German

      13.05.2019

      Recruiter

      Mrs. Sandra Besseling-Nies
      sandra.besseling_nies@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      We offer two different services for our customers in Germany, Austria and Switzerland.

      Roadside Assistance
      Customers experiencing a vehicle breakdown can contact the Service 24 hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Employees answer incoming calls from customers requiring assistance. Details are collated and entered into a computerized system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.

      Do you enjoy working in shifts and being part of a dynamic environment? Stop reading and apply directly to become a part of our team!

      Customer Service
      The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

      Do you enjoy working on a regular dayshift and do you have perfect writing skills? Don't be shy and differentiate yourself by convincing us of your way to communicate.

      Job Requirements

      • Excellent knowledge of German, both written and spoken;
      • Basic level in English (corporate language) and motivation to speak and improve it;
      • Excellent understanding of Customer satisfaction;
      • Ability to work in structures, to prioritize, analyze and coordinate your day to day;
      • Empathy and negotiation skills;
      • Open-minded to a diversity of cultures;
      • Computer literacy;
      • Act as our Brand ambassador.

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      Benefits

      • Attractive salary based on previous experience;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      Additional benefits
      • Employee Car Program: discount on new or used Daimler brand cars;
      • Development: You will receive a personally tailored development plan with interesting career opportunities.
      • Social Activities: Due to our Social Club it is ensured that you also have fun with your colleagues after work.The company internal Social Club frequently organizes events and activities like kickboxing, dance courses, Friday night drinks, Yoga, tennis tournaments, kayak tours and indoor soccer games.
      • On top of free hot beverages like coffee (also coffee specialties like Café Latte, Espresso etc.), tea, soup and hot chocolate on all floors, you can visit our company barista to get special drinks and pastries like fresh Croissants and Donuts during your coffee breaks!
      • Healthy and diverse lunch options in the company restaurant including smoothies and theme days with e.g. Pizza, Burger, Pasta, Schnitzel and many more options! Daily salad buffet and a sandwich station is also one of our employees’ favorites.
      Working Conditions
      This Customer Service Representative position is on a fulltime or part-time basis. We provide an extensive 4 week initial training (fully paid) and a follow up buddy program of 2-3 months.
      Initially, you will be offered a contract with a duration of one year. After this period we would like to offer you an indefinite contract.

       
      Roadside Assistance
      Working in a 24 hour shift pattern with a competitive salary and the possibility to increase your income with the shift allowance.
       
      Customer Service
      Working in dayshift with a competitive salary.

      Contact Info

      Please use the “apply” button to upload your English CV and German Letter of motivation and any other documentation that adds value to your application.

      To data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.

      Apply now

      Apply now

    • Mercedes-Benz Connected Mobility Support Specialist | Polish

      07.08.2019

      Recruiter

      Mr. Gianni Crisafulli
      gianni.crisafulli@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      “Mercedes me” is a modern, exciting new brand which links customers to their Mercedes-Benz and Smart vehicles in an intelligently connected world…and it’s expanding rapidly! 

      Would you like to be part of our dynamic, international and talented family?

      As a Connected Mobility Support Specialist you will be the 1st point of contact to our customers (B2C & B2B) and act as a subject-matter expert by supporting users with process knowledge and case specific routing, as well as participating in the development of current business and the setup of future services.
      How exactly will you operate? By…

      • accepting incoming support requests, incidents and problems
      • identifying weaknesses in our processes or tools and create awareness
      • registering all activities in the ticketing tool
      • troubleshooting minor training issues on the phone
      • identifying problems that can affect our processes and escalating them accordingly
      • resolving reported issues according to pre-defined use cases
      • reporting undefined issues to higher level

      Job Requirements

      You can become a Connected Mobility Support Specialist if you:

      • have any affinity within IT/Telematics or are someone who has always been interested in “the internet of things”.
      • possess excellent communication skills (B2C and B2B)
      • are fluent in Polish and English (corporate language)
      • are able to identify, analyse and resolve problems over the phone with involved partners
      • can handle interaction between tools and support systems
      • are able and willing to work in a 24h shift pattern
       

       
      We provide an extensive 4 weeks initial training and a follow up buddy program.
       

      Compensation

      A Connected Mobility Support Specialist will be offered a rewarding job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary such as:

      • Attractive salary based on previous experience;
      • Shift allowance:
      Monday - Friday     20h00 – 22h00         25%
      Monday - Friday     22h00 – 07h00         50%
      Saturday                                                 50%
      Sunday                                                   100%
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      Is there more? Yes, we also offer:
      • Employee Car Program: discount on new or used Daimler brand cars;
      • Development: You will receive a personally tailored development plan with interesting career opportunities.
      • Social Activities: Due to our Social Club it is ensured that you also have fun with your colleagues after work. The internal company Social Club frequently organizes events and activities like kickboxing, dance courses, Friday night drinks, dance courses, Yoga lessons, tennis tournaments, kayak tours, indoor soccer games…
      • Free hot beverages like coffee (also coffee specialties like Café Latte, Espresso etc.), tea, soup and hot chocolate on all floors. You can also visit our company café to get special drinks and pastries like fresh Croissants and Donuts during your coffee breaks
      • Healthy and diverse lunch options in the company restaurant including smoothies and theme days with e.g. Pizza, Burger, Pasta, Schnitzel and many more options! Daily salad buffet and a sandwich station is also one of our employees’ favorites.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

      For more information, contact Gianni Crisafulli (Senior Corporate Recruiter) at +31 43 356 21 40 or check these links:
      www.daimler.com/products/services/mobility-services
      www.mercedes.me
      www.mercedes-benz.com
       

      Apply now

      Apply now

    • Technical Service Representative - Critical Parts Management (German)

      13.03.2019

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are a very important connection to the Mercedes-Benz brand. The Customer Assistance Center’s core services are delivered by Operations: Roadside Assistance, Customer Complaint management and Enquiry management. All our supporting departments, such as Retail services, Operational Excellence and Critical Parts Management, are also located in our offices in Maastricht. Furthermore, our task is to create a global Customer Contact Center network. Therefore we have established the department “Global Contact Center Management”. Having the global Governance mandate, we manage the worldwide implementation, standardization, innovation and performance of Customer Contact Center services within Daimler AG. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The Critical Parts Management Department of the Mercedes-Benz Customer Assistance Center Maastricht N.V. is dealing with global escalations for parts in the Mercedes-Benz logistics chain. The supported entities consist of the Mercedes-Benz local headquarters, general distributors, wholesale locations and appropriate retailers. 

      Tasks & responsibilities:

      • Resolve incoming support requests, incidents and problems in the required languages
      • Resolve escalated bottleneck parts enquiries for all Mercedes-Benz business units (passenger cars, vans and trucks)
      • Appropriate usage of available resources and documentation of business related activities in the relevant system (e.g. ticketing system)
      • Analyze and investigate logistic issues using own knowledge, computer applications and other Daimler entities and external partners
      • Proactively and continuously monitor workload to ensure timely investigation and response to bottleneck requests

      Job Requirements

      • Experience in customer support / problem solving business processes;
      • Fluency in German both verbal and in writing;
      • Fluency in English (corporate language);
      • Handling escalations in combination with regular workload without detriment to own stress level;
      • Ability to understand the relationship between internal and external processes;
      • Ability to understand interactions between demand and supply in the logistics chain;
      • Open-minded to a diversity of cultures;
      • Computer literacy;
      • Acts as a Brand ambassador.

      Compensation

      Compensation
      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      Benefits:

      • A “tailor made” individual development plan
      • Employee Car Program: discount on new or used Daimler brand cars
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
      • Collective health insurance at discounted rates
      • Pension plan
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary
      • Competitive performance based salary growth
      • Result oriented bonuses
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      Working Conditions
      The salary liked to this position is € 2.075, = *. Based on a full-time position of 40 hours per week, between Monday to Friday, dayshift. We provide an extensive initial training and a follow up program.You will be offered one contract with a duration of one year, after this the contract will be of an indefinite time.

      *Please take into account that The Netherlands has a divergent tax system than other EU countries.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (In English) and any other documentation that adds value to your application.

      For more information about this vacancy please contac +31 43 356 2708.

      Apply now

      Apply now

    • Flex - Customer Service Representative French

      15.03.2019

      Recruiter

      Mrs. Celine Put
      cvanderput@flexpoint.nl

      Company Information

      The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance.
       
      Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.
       

      Function Description

      The Customer Service department serves all European customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. Customer Service is responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.
       

      Job Requirements

      • Mother tongue French
      • Fluency in English (corporate language)
      • Good written and verbal skills
      • Good understanding of customer satisfaction
      • Open-minded to a diversity of cultures
      • Ability to prioritize, analyze, plan and coordinate on high volumes
         

      Compensation

      Flexibel working hours between 12 and 15 hours a week, Monday – Friday. Hourly wage 10 euro gross. Work in a growing international company in a young, ambitious, professional and dynamic environment.
       

      Contact Info


      Please use the “apply” button to upload your CV and Letter of Motivation and any other documentation that adds value to your application.
       

      Apply now

      Apply now

    • Mercedes-Benz Connected Mobility Support Specialist | Czech & Slovak

      07.08.2019

      Recruiter

      Mr. Gianni Crisafulli
      gianni.crisafulli@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      “Mercedes me” is a modern, exciting new brand which links customers to their Mercedes-Benz and Smart vehicles in an intelligently connected world…and it’s expanding rapidly! 

      Would you like to be part of our dynamic, international and talented family?

      As a Connected Mobility Support Specialist you will be the 1st point of contact to our customers (B2C & B2B) and act as a subject-matter expert by supporting users with process knowledge and case specific routing, as well as participating in the development of current business and the setup of future services.
      How exactly will you operate? By…

      • accepting incoming support requests, incidents and problems
      • identifying weaknesses in our processes or tools and create awareness
      • registering all activities in the ticketing tool
      • troubleshooting minor training issues on the phone
      • identifying problems that can affect our processes and escalating them accordingly
      • resolving reported issues according to pre-defined use cases
      • reporting undefined issues to higher level

      Job Requirements

      You can become a Connected Mobility Support Specialist if you:

      • have any affinity within IT/Telematics or are someone who has always been interested in “the internet of things”.
      • possess excellent communication skills (B2C and B2B)
      • are fluent in Czech & Slovak and English (corporate language)
      • are able to identify, analyse and resolve problems over the phone with involved partners
      • can handle interaction between tools and support systems
      • are able and willing to work in a 24h shift pattern
       

       
      We provide an extensive 4 weeks initial training and a follow up buddy program.
       

      Compensation

      A Connected Mobility Support Specialist will be offered a rewarding job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary such as:

      • Attractive salary based on previous experience;
      • Shift allowance:
      Monday - Friday     20h00 – 22h00         25%
      Monday - Friday     22h00 – 07h00         50%
      Saturday                                                 50%
      Sunday                                                   100%
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      Is there more? Yes, we also offer:
      • Employee Car Program: discount on new or used Daimler brand cars;
      • Development: You will receive a personally tailored development plan with interesting career opportunities.
      • Social Activities: Due to our Social Club it is ensured that you also have fun with your colleagues after work. The internal company Social Club frequently organizes events and activities like kickboxing, dance courses, Friday night drinks, dance courses, Yoga lessons, tennis tournaments, kayak tours, indoor soccer games…
      • Free hot beverages like coffee (also coffee specialties like Café Latte, Espresso etc.), tea, soup and hot chocolate on all floors. You can also visit our company café to get special drinks and pastries like fresh Croissants and Donuts during your coffee breaks
      • Healthy and diverse lunch options in the company restaurant including smoothies and theme days with e.g. Pizza, Burger, Pasta, Schnitzel and many more options! Daily salad buffet and a sandwich station is also one of our employees’ favorites.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

      For more information, contact Gianni Crisafulli (Senior Corporate Recruiter) at +31 43 356 21 40 or check these links:
      www.daimler.com/products/services/mobility-services
      www.mercedes.me
      www.mercedes-benz.com
       

      Apply now

      Apply now

    • Mercedes me Support Specialist | German (Incl. relocation package)

      18.03.2019

      Recruiter

      Mr. Gianni Crisafulli
      gianni.crisafulli@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht, we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. 

      Function Description


      Mercedes me is a modern and exciting platform/service, which links customers to their Mercedes-Benz and Smart vehicles in an intelligently connected way. We support this platform on a global scale.
      The atmosphere within our young Connected Mobility Services department can be described as informal, supportive, international and dynamic.
      Our team embodies an adaptive and adhocracy culture and our effectiveness is based on team spirit, transparency, engaging in proactive feedback and taking ownership.
      We offer a helping hand, troubleshooting incoming support requests, incidents and problems.
      All related to the ‘connectivity’ between our vehicles, apps and other products.

      Because of the high quality support we provide on a daily basis, continuous developments in technology and the broadening of our services and products, we are expanding rapidly!
      This is why we are scouting for talents like you.
      Our comprehensive initial training will warm up your engine and give you the grip you need to carry out your job successfully. We will accelerate any ambition and join you at the steering wheel, driving your future together.  

      Our role?
      We are there for you during the pit stops, supporting you whatever direction you wish to take. Gear you up for success; calibrate your skills and competencies and continuously improve your talents and strengths.



       

      Job Requirements

      Compensation

      When maintenance is needed…
      In your garage there are various boxes on multiple shelves, filled with all required tools to enhance your performance day by day.
      These boxes contain:

      • an attractive pay
      • a competitive performance based salary growth
      • result oriented bonuses
      • a holiday allowance: 8% of annual salary
      • transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
      • 200 vacation hours
      • collective health insurance at discounted rates
      • “Employee Car Program”: discounts on new or used Daimler brand cars
      • lucrative relocation package. If applicable, you will also be reimbursed for the first arrival, housing fee & moving costs.
      • Social Activities: It is ensured that you also have fun with your co-drivers after work. The internal company Social Club frequently organizes events and activities like sports, language courses, cooking workshops, dance courses & Friday night drinks

       

      Contact Info

      Set – Ready – Go!
      Click on the “Bewerben/ Apply”-button to start your engine and upload your resume & cover letter in English.

      Mercedes me starts with Mercedes you!

      Check these links to be ready to launch your career:
      www.daimler.com/products/services/mobility-services
      www.mercedes.me
      www.mercedes-benz.com

      For more information, contact Gianni Crisafulli (Your initial pit stop consultant) at +31 43 356 21 40.
       

      Apply now

      Apply now

    • Mercedes-Benz Connected Mobility Support Specialist | French

      18.03.2019

      Recruiter

      Mr. Gianni Crisafulli
      gianni.crisafulli@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      “Mercedes me” is a modern, exciting new brand which links customers to their Mercedes-Benz and Smart vehicles in an intelligently connected world…and it’s expanding rapidly! 

      Would you like to be part of our dynamic, international and talented family?

      As a Connected Mobility Support Specialist you will be the 1st point of contact to our customers (B2C & B2B) and act as a subject-matter expert by supporting users with process knowledge and case specific routing, as well as participating in the development of current business and the setup of future services.
      How exactly will you operate? By…

      • accepting incoming support requests, incidents and problems
      • identifying weaknesses in our processes or tools and create awareness
      • registering all activities in the ticketing tool
      • troubleshooting minor training issues on the phone
      • identifying problems that can affect our processes and escalating them accordingly
      • resolving reported issues according to pre-defined use cases
      • reporting undefined issues to higher level

      Job Requirements

      You can become a Connected Mobility Support Specialist if you:

      • have any affinity within IT/Telematics or are someone who has always been interested in “the internet of things”.
      • possess excellent communication skills (B2C and B2B)
      • are fluent in French and English (corporate language)
      • are able to identify, analyse and resolve problems over the phone with involved partners
      • can handle interaction between tools and support systems
      • are able and willing to work in a 24h shift pattern
       

       
      We provide an extensive 4 weeks initial training and a follow up buddy program.
       

      Compensation

      A Connected Mobility Support Specialist will be offered a rewarding job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary such as:

      • Attractive salary based on previous experience;
      • Shift allowance:
      Monday - Friday     20h00 – 22h00         25%
      Monday - Friday     22h00 – 07h00         50%
      Saturday                                                 50%
      Sunday                                                   100%
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      Is there more? Yes, we also offer:
      • Employee Car Program: discount on new or used Daimler brand cars;
      • Development: You will receive a personally tailored development plan with interesting career opportunities.
      • Social Activities: Due to our Social Club it is ensured that you also have fun with your colleagues after work. The internal company Social Club frequently organizes events and activities like kickboxing, dance courses, Friday night drinks, dance courses, Yoga lessons, tennis tournaments, kayak tours, indoor soccer games…
      • Free hot beverages like coffee (also coffee specialties like Café Latte, Espresso etc.), tea, soup and hot chocolate on all floors. You can also visit our company café to get special drinks and pastries like fresh Croissants and Donuts during your coffee breaks
      • Healthy and diverse lunch options in the company restaurant including smoothies and theme days with e.g. Pizza, Burger, Pasta, Schnitzel and many more options! Daily salad buffet and a sandwich station is also one of our employees’ favorites.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

      For more information, contact Gianni Crisafulli (Senior Corporate Recruiter) at +31 43 356 21 40 or check these links:
      www.daimler.com/products/services/mobility-services
      www.mercedes.me
      www.mercedes-benz.com
       

      Apply now

      Apply now

    • Mercedes-Benz Connected Mobility Support Specialist | Italian

      18.03.2019

      Recruiter

      Mr. Gianni Crisafulli
      gianni.crisafulli@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      “Mercedes me” is a modern, exciting new brand which links customers to their Mercedes-Benz and Smart vehicles in an intelligently connected world…and it’s expanding rapidly! 

      Would you like to be part of our dynamic, international and talented family?

      As a Connected Mobility Support Specialist you will be the 1st point of contact to our customers (B2C & B2B) and act as a subject-matter expert by supporting users with process knowledge and case specific routing, as well as participating in the development of current business and the setup of future services.
      How exactly will you operate? By…

      • accepting incoming support requests, incidents and problems
      • identifying weaknesses in our processes or tools and create awareness
      • registering all activities in the ticketing tool
      • troubleshooting minor training issues on the phone
      • identifying problems that can affect our processes and escalating them accordingly
      • resolving reported issues according to pre-defined use cases
      • reporting undefined issues to higher level

      Job Requirements

      You can become a Connected Mobility Support Specialist if you:

      • have any affinity within IT/Telematics or are someone who has always been interested in “the internet of things”.
      • possess excellent communication skills (B2C and B2B)
      • are fluent in Italian and English (corporate language)
      • are able to identify, analyse and resolve problems over the phone with involved partners
      • can handle interaction between tools and support systems
      • are able and willing to work in a 24h shift pattern
       

       
      We provide an extensive 4 weeks initial training and a follow up buddy program.
       

      Compensation

      A Connected Mobility Support Specialist will be offered a rewarding job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary such as:

      • Attractive salary based on previous experience;
      • Shift allowance:
      Monday - Friday     20h00 – 22h00         25%
      Monday - Friday     22h00 – 07h00         50%
      Saturday                                                 50%
      Sunday                                                   100%
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      Is there more? Yes, we also offer:
      • Employee Car Program: discount on new or used Daimler brand cars;
      • Development: You will receive a personally tailored development plan with interesting career opportunities.
      • Social Activities: Due to our Social Club it is ensured that you also have fun with your colleagues after work. The internal company Social Club frequently organizes events and activities like kickboxing, dance courses, Friday night drinks, dance courses, Yoga lessons, tennis tournaments, kayak tours, indoor soccer games…
      • Free hot beverages like coffee (also coffee specialties like Café Latte, Espresso etc.), tea, soup and hot chocolate on all floors. You can also visit our company café to get special drinks and pastries like fresh Croissants and Donuts during your coffee breaks
      • Healthy and diverse lunch options in the company restaurant including smoothies and theme days with e.g. Pizza, Burger, Pasta, Schnitzel and many more options! Daily salad buffet and a sandwich station is also one of our employees’ favorites.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

      For more information, contact Gianni Crisafulli (Senior Corporate Recruiter) at +31 43 356 21 40 or check these links:
      www.daimler.com/products/services/mobility-services
      www.mercedes.me
      www.mercedes-benz.com
       

      Apply now

      Apply now

    • Customer Service Representative (UK/Ireland)

      22.03.2019

      Recruiter

      Mrs. Cicely Nitsche
      cicely.nitsche@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      For our UK markets we are currently recruiting candidates wanting to relocate to the beautiful city of Maastricht, located in the south of the Netherlands.
      If you are interested in working with us, please read further for more information about our different departments.

      Roadside Assistance
      Customers experiencing a vehicle breakdown can contact the Service 24 Hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Our Customer Service Representatives answer incoming calls from customers requiring immediate assistance. Details are collected and entered into a crm system. In case the problem can’t be solved by telephone, the Customer Service Representative contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.

      Do you enjoy providing immediate assistance to customers and being part of a dynamic environment? Are you flexible enough to work in shifts? Stop reading and apply directly to become a part of our team!

      Working hours
      The department is open 24/7, 365 days a year. You will be working 37,5 hours per week in a 24 hour shift pattern with a competitive salary and the possibility to increase your income with the shift allowance.

      Customer Service
      The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You ensure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

      Do you enjoy building up a relationship with clients and do you have perfect writing skills? Do you prefer to work in more regular day shifts? Then this is the place for you!

      Working hours
      The department is open from Monday to Friday. You will be working 40 hours per week in day shift with a competitive salary.

      Job Requirements

      • Good understanding of customer satisfaction
      • English as a native language
      • Excellent written and verbal skills
      • Empathy and emotional intelligence
      • Logical thinking
      • Tech savvy
      • Patient
      • Flexible
      • Team player
      • Open-minded to a diversity of cultures

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary: 

      Benefits:

      • An extensive initial training of up to 4 months
      • A “tailor made” individual development plan
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary, paid out in May
      • Competitive performance based salary growth
      • Yearly bonus based on personal kpi's
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs
      • Employee Car Program: discount on new or used Daimler brand cars
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
      • Collective health insurance at discounted rates
      • Pension plan

      Additional benefits

      Social Activities: Due to our Social Club it is ensured that you also have fun with your colleagues after work. The company internal Social Club frequently organizes events and activities like kickboxing, dance courses, Friday night drinks, Yoga, tennis tournaments, kayak tours and indoor soccer games.

      Contact Info

      Please upload your CV + motivational letter to our recruitment system.
      For more info, please contact our recruiter at ++31 - 43 - 3562109

      To data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.

      Apply now

      Apply now

    • Omni-Channel Engineer

      24.04.2019

      Recruiter

      Mrs. Marie-Claire Scharis
      marie-claire.scharis@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center [MBCAC] is located in Maastricht, the Netherlands and supports all after sales customers for passenger cars, trucks and vans in Europe. In 2015 the MBCAC has been granted the world wide governance role for all Mercedes aftersales call centers around the globe. As a consequence the local IT Provider for the MBCAC has transformed into a Global Service Provider for the core CRM and telephony applications of Daimler.
      Currently we are in the middle of a transition to enable this worldwide expansion to 54 countries and we still have 24 countries to go. Do you want to become a part of our international team and help us setup and operate the global Platform?
       

      Function Description

      The main responsibility of the senior engineer omni-channel is to ensure an effective and reliable telephony and application communication platform within the Compass ecosystem, in order to improve the effectiveness and efficiency of the business processes. You will be part of the team “Application Management and Telephony” which is responsible for the technical architecture, development and operations of the global omni-channel solution and customer experience/engagement, to ensure the integrity of this platform.

      In the role as Senior Omni-channel Engineer your tasks and responsibilities are:

      • Plan and co-ordinate the execution of assigned changes and projects within CDC’s guidelines in order to meet the agreed quality standards, time planning and budgets
      • Actively support the business requirements analysis, architecture and technical design specifications, design, further development, testing, implementation and maintaining of:
        • The global omni-channel platform
        • The global customer engagement platform
      • Analyze the impact of upgrades and changes of the CAC IT Environment and support the implementation of upgrades and changes to the existing systems and infrastructure in co-operation with the process owners in order to ensure continuity and improve the efficiency of systems, processes and infrastructure
      • Share your knowledge and expertise in the team to ensure continuity, by keeping documentation, providing training material and become recognized as the IT expert within the company for a specific subject / specialism.
      • Communicate with customers, suppliers and support teams from problem identification through problem resolutions regarding technical support
      • Monitor scheduled jobs, omni-channel & customer engagement components and interfaces to ensure a stable operation
      • Participate in Disaster Recovery planning and tests
      • Willing to travel occasionally
      • Willing to participate in on-call/on-duty shifts

      Job Requirements

      Our expectational skills towards you:
      •    University degree or Higher Vocational Education
      •    At least 5-10 years of professional experience in the field of complex and stretched contact center environments
      •    Good communication skills
      •    English is our corporate language, German is an asset
      •    Service the needs of business partners from beginning to end and taking ownership
      •    Analytical and design thinking with the end customer in mind
      •    Experience with the agile way of working
      •    Ability to partner with stakeholders, interact with various levels of management and promote cross departmental collaboration
      •    Creative mind
      •    Connecting the dots having the big picture in mind
      •    Aware of market developments and trends
      •    Decision making:
      •    Able to function independently with limited work directions
      •    Able to steer and manage a small (development) team of assigned resources
      •    Capability to solve requests/problems when under pressure (e.g. deadlines or major incidents)
      •    Is able to setup work directions
      •    Monitor and manage time and prioritize own workload and of the assigned resources
      •    Escalate any problems/issues if required

      Technical Skills:
      •    Experience with the Genesys CX Pure engage toolset (inbound & outbound voice, reporting, WFM, G+,GVP,   Infomart, Icons, iWD, GAAP)
      •    Experience with Verint Customer Engagement
      •    Experience with CTI
      •    Experience with SIP and voice based solutions
      •    Experience with Social Media, Chat, Video and (a)synchronous messaging services
      •    Application lifecycle management
      •    License management

      Compensation

      What do we offer?
      The position is for 40 hours a week, from Monday to Friday and occasionally during weekends.
      You have the opportunity to work in a growing international company in a young, ambitious, professional and dynamic environment.
      A comprehensive relocation package is applicable for candidates living further than km from the CAC and willing to relocate to within 20 km of the CAC
      Collective health insurance at discounted rates, self-development opportunities, result-oriented bonus (variable payment) and non-contributory pension are just some of the secondary benefits.
       

      Contact Info

      Apply now

      Apply now

    • Flex - Connected Mobility Services

      29.04.2019

      Recruiter

      Mrs. Celine Put
      cvanderput@flexpoint.nl

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me.

      The Customer Assistance Center’s core services are delivered by Operations: Roadside Assistance, Customer Complaint management and Enquiry management. All our supporting departments, such as Retail services, Operational Excellence and Critical Parts Management, are also located in our offices in Maastricht.

       

      Function Description

      Connected Mobility Services merges the digital and technical world with our passion for delighting our customers. We dedicate our services to always find customer centric solutions that not only exceed our customers’ expectations but delight them with our knowledge and support during the process. One of the main pillars of these services is Mercedes me connect.
       
      Mercedes me connect combines numerous connectivity services from Mercedes-Benz. Using dedicated Apps and websites, these services enable customers to connect with their vehicle at any time and from anywhere. Smartphones, tablets or PC’s can be used to locate their vehicle, remotely operate specific functions, as well as manage vehicle maintenance and user accounts.

      We also invest in the future of mobility. Car2Go and Car2share Cargo pioneer the realm of innovative mobility services. Along with other smartphone based mobility concepts such as smart ready to drop, we optimize the use of existing transportation infrastructure and develop flexible and ecofriendly mobility solutions of the future.

      These are just some of the digital services Mercedes-Benz currently provides. With our continued expansion, many more customers are experiencing the benefits of this technology. The latest Pro Connect and Connect Business services from Mercedes-Benz, ensures van owners and fleet customers can monitor their vehicles too. Smart customers are also catered for with the new Smart Control App.



       

      Job Requirements

      • Fluent in German and English
      • Good written and verbal skills
      • Open-minded to a diversity of cultures
      • Ability to prioritize, analyze, plan and coordinate on high volumes

      Compensation

       

      Flexible working hours around 15 hours a week, Monday – Sunday. Hourly wage 10,09 euro gross. Work in a growing international company in a young, ambitious, professional and dynamic environment.

       

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation and any other documentation that adds value to your application.
       

      Apply now

      Apply now

    • Junior Business Intelligence Specialist Mercedes-Benz Customer Assistance Center Maastricht

      02.05.2019

      Recruiter

      Mrs. Manon Gosler
      manon.gosler-bongaerts@daimler.com

      Company Information

      Our company:
      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans.

      Our department:
      The BA&GPM team is part of the GSP/OC3 department which has a governance role over all Daimler contact centers worldwide. As part of this global governance role, GSP/OC3 is responsible for the implementation of systems, processes and ways of working in these contact centers. Typical projects are related to the roll out to new markets or the implementation of new services/technologies (e.g. those related to connected vehicles).

      Our team:
      The task of the ‘Business Analytics & Global Performance Management’ team is to provide transparency to the organization with regards to the performance and quality of our contact centers, agents, dealers, MOC’s vehicles and processes as well as the satisfaction of our customers with these products and services. This information is provided to stakeholders on all levels (including top management) in various forms like reports, cubes and online tools and is used for e.g. operational steering, bonus schemes and quality improvement purposes.

      The team consists of one coordinator and multiple Reporting Specialists on three different levels:
      Specialist I (junior): main purpose is to get experience with and to learn the job. Mainly works on the support desk and as developer (under supervision of more senior developers)
      Specialist II (medior): should be able to work independently. Mainly works as a developer
      Specialist III (senior): Is the expert in – and responsible for – one specific area of the reporting landscape. Coaches and steers juniors and mediors.

      Function Description

      We are hiring for the junior role.

      In this role you will:
      • Support users across the world on content- as well as technical Business Intelligence related questions.
      • Safeguard the quality of the services and solutions delivered to our users.
      • Monitor the performance of the reporting environment
      • Design and implement reporting solutions using the relational/dimensional methodologies within the Corporate BI tool.
      • Identify and flag problems. Cooperatively determine appropriate solution steps in collaboration with other specialists.
      • Support the implementation of standardized best practices.
      • Coordinate process and system requirements coming from the business partners.
      • Enable standardization of KPI’s allowing transparency in worldwide performance.
      • Convert business requirements into technical specifications.
       

      Job Requirements

      • Higher vocational or academic level through education or experience (Technical or Business orientated)
      • Knowledge of Business Intelligence tools (e.g. Cognos, Tableau, Qlikview, Microsoft BI or similar)
      • Knowledge of reporting methodologies like dashboarding, balanced scorecarding, data visualization
      • Knowledge of data warehouse (DW or DWH) architecture
      • Knowledge of dimensional modeling (design and implementation, data modeling and data warehousing (SQL and PL\SQL)
      • Knowledge in data mining and data analysis (SPSS & R)
      • Preferably knowledge of ‘big data’ technologies’
      • Advanced knowledge of MS office applications (Word, Excel, Powerpoint)
      • Fluency in corporate language English and preferably German
      • IT-literate. Should be able to setup and maintain IT-tools.
      • Good time management and analytical skills
      • Good communication skills, both verbal and written
      • Strong organizational skills. Able to prioritize and organize tasks and responsibilities efficiently
      • Affinity with administrative tasks
      • Strong team player
      • Preferably experience in a contact center environment
      • Preferably experience in working in a multicultural team
      • Ownership and independent thinking
      • Willingness to travel for work
      • Result oriented mindset and ability to work under pressure
      • A ‘can do’ mentality

      Compensation

      We offer you a job in a multicultural, dynamic and informal international working environment with interesting conditions, both primary and secondary:
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • Result oriented bonuses;
      • Competitive performance based salary growth;
      • Holiday allowance: 8% of annual salary;
      • 200 vacation hours (based on full time employment);
      • Non contributory pension plan;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Employee Car Program: discount on new or used Daimler brand cars.
       

      Contact Info

      Are you interested to become our new colleague, then please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application. You can respond to the vacancy until September 3rd, 2019.

      For more information about this vacancy please contact Manon Gosler-Bongaerts by email: manon.gosler-bongaerts@daimler.com.
       

      Apply now

      Apply now

    • Customer Service Representative- Social Media (German/English)

      04.06.2019

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The success of the Mercedes-Benz Social Media Team is rooted in social listening skills.
       
      We make an effort to listen to our customers. To know their “likes” and “dislike”, to understand their interests and concerns, who they are, what they care about and what they do. We follow them into their virtual world.
       
      We are driven to perfection not only because we know our audience but also because we perfectly understand the specific nature of each of the social media channels. We are able to change and adopt the tone of voice between the platforms to engage and hooked our followers and generate social conversations.

      Day to day, we share our Mercedes-Benz passion alongside our 40+ million fans, whether it is a product enquiry, complaint or simply appreciation.
      Our #BestFans can chat with us via Twitter, Facebook, Instagram, YouTube, LinkedIn, Google+ and many more channels.

      Job Requirements

      For our international team we are looking for a colleague native German . Additional languages will be an added value.
       
      We are living in a fast moving and dynamic environment that requires strong customer focus, creativity and particular interest for the automotive sector and technology.
      Experience with SM dialogue, journalism or blogging would be appreciated.

      We believe in the strength of doing things together, team work is an essential part of our daily business. We aim for candidates with an enthusiastic and inspiring personality.

      “What is the best part about our Social Media Team? Being able to release your inner creativity!
       
      Be part of #MercedesBenzthebestornothingteam!

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:                                             

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Employee Car Program: discount on new or used Daimler brand cars 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
      • A “tailor made” individual development plan
      The opening hours are from 08h30 to 21h00, Monday to Sunday ( flexible schedule applicable)

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
      For more information about this vacancy please contact the Recruitment Office on +31 43 3562708

      Due to data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.
       

      Apply now

      Apply now

    • Technical Service Representative I- XENTRY User Help Desk (Japanese)

      07.06.2019

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      As part of Retail Service, XENTRY Support is the first point of contact for delivering worldwide assistance to the retailer network and external entities (e.g. independent workshops) using  applications, diagnostic equipment and software supplied by Daimler’s aftersales division, Global Service and Parts (GSP/O).

      Tasks and responsibilities of the XENTRY Portal Support are:

      • Handle incoming work (email, tickets) from B2B customers and respond to the queries in a timely and professional manner.
      • Analyze and investigate issues making use of acquired knowledge and available tools.
      • Provide information and assistance with regards to XENTRY Portal Functions (Web application), investigate problems related to the dispatch of cases and system errors, etc.
      • Accurately document work related activities in the relevant ticketing system according to established policies and procedures.
      • If necessary, coordinate with internal stakeholders to resolve complex enquiries and complaints about supported products.
      • Ensure all areas of personal responsibility are handled promptly, accurately, and with outstanding customer service.
      • Whether required, perform other duties and responsibilities as assigned.

      Job Requirements

      Our ideal candidate is willing to be our Brand Ambassador. He/she is highly perceptive, customer focused and is able to understand and manage expectations. For this position, we are looking for a Japanese speaker with an extra European language and/or English (corporate language). Good communication (B2B) skills are essential, both written and verbal.

      Due to the nature of our business the candidate needs to have good understanding of and strong affinity with Computers (Windows ®), including installation of software and configurations of networks. Some interest for and basic knowledge of automotive technology and Daimler Aftersales Applications is an advantage. Superior analytical skills, ability to anticipate on upcoming issues and find solutions, pro-activeness and ability to work independently are key requirements.

      Our fast moving and dynamic environment requires flexibility and ability to work according to established processes, guidelines and policies without detriment for own stress. As we believe in the strength of doing things together, team work is an essential part of our daily business. Therefore, we aim for candidates with an enthusiastic and inspiring personality.

      If you identify yourself with this profile and would like to be part of our successful team, don’t hesitate to apply for the position. Please be aware that due to the time difference with Japan, nightshift availability might be required (shift allowance compensation applies)

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Employee Car Program: discount on new or used Daimler brand cars 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or free public transport  or contribution to fuel costs
      • A “tailor made” individual development plan

      Contact Info

      References :
      ENGLISH - XENTRY UHD
      - General information on the XENTRY Diagnosis Systems: Link to Diagnosis-World
      - Setup of the current Diagnostic System: Link to Video

      For this position we will only take into consideration candidates who are entitle to work in The Netherlands or they are (applicable for) in their search year.

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

      For more information about this vacancy please contact the Recruitment Office on +31 43 3562708

      Apply now

      Apply now

    • Technical Service Representative I- XENTRY User Help Desk Front Desk (German)

      17.06.2019

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      As part of Retail Service, XENTRY Support is the first point of contact for delivering worldwide assistance to the retailer network and external entities (e.g. independent workshops) using  applications, diagnostic equipment and software supplied by Daimler’s aftersales division, Global Service and Parts (GSP/O).
      Tasks and responsibilities of the XENTRY Support User Helpdesk (UHD) are:

      • Handle incoming work (phone, email, tickets) from B2B customers and respond to the queries in a timely and professional manner
      • Analyze and investigate issues making use of acquired knowledge and available tools
      • Provide information and assistance with regards to XENTRY Hardware and Software, coordinate repair and exchange-service of the diagnostic equipment, investigate problems related to the installation of updates on components, provide support in case of issues with initial network configuration, etc.
      • Accurately document work related activities in the relevant ticketing system according to established policies and procedures
      • If necessary, coordinate with internal stakeholders to resolve complex enquiries and complaints about supported products
      • Ensure all areas of personal responsibility are handled promptly, accurately, and with outstanding customer service.
      • Whether required, perform other duties and responsibilities as assigned.

      Job Requirements

      Our ideal candidate is willing to be our Brand Ambassador. He/she is highly perceptive, customer focused and is able to understand and manage expectations. For this position, we are looking for a native German speaker and fluent in English with good communication (B2B) skills both written and verbal.
      Due to the nature of our business the candidate needs to have good understanding of and strong affinity with Computers (Windows ®), including installation of software and configurations of networks. Some interest for and basic knowledge of automotive technology and Daimler Aftersales Applications is an advantage.
      Superior analytical skills, ability to anticipate on upcoming issues and find solutions, pro-activeness and ability to work independently are key requirements.
      Our fast moving and dynamic environment requires flexibility and ability to work according to established processes, guidelines and policies without detriment for own stress.
      As we believe in the strength of doing things together, team work is an essential part of our daily business. Therefore, we aim for candidates with an enthusiastic and inspiring personality.
      If you identify yourself with this profile and would like to be part of our successful team, don’t hesitate to apply for the position

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary: 

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Employee Car Program: discount on new or used Daimler brand cars 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or; free public transport or or; contribution to fuel costs
      • A “tailor made” individual development plan

      Contact Info

      References : 
      ENGLISH - XENTRY UHD
      - General information on the XENTRY Diagnosis Systems: Link to Diagnosis-World
      - Setup of the current Diagnostic System: Link to Video

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
      For more information about this vacancy please contact the Recruitment Office on +31 43 3562708

      Apply now

      Apply now

    • Traffic Control Specialist

      20.06.2019

      Recruiter

      Mrs. Cicely Nitsche
      cicely.nitsche@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The role of the Traffic Control Specialist is to ensure resource planning for workforce management is sufficient to meet service level targets and performance goals.
       
      Tasks and responsibilities:

      • In rotating patterns responsible for the traffic control within the different markets of the CAC
      • Intraday steering/real time analysis of the daily operations
      • Advising on capacity for the current day, week and upcoming week
      • Defining a clear steering strategy for the upcoming week and execute daily together with operations
      • Communicate on different management levels in case of an event causing an immediate need for personnel
      • Creating and presenting, daily and weekly reports and performing data analysis on the results.
      • Active participation in continuous improvement processes

      Job Requirements

      • HBO/ HBO+/WO depending on the relevant work experience
      • Preferably 1-3 year experience within workforce management in a customer service environment
      • Knowledge of Microsoft Office Excel
      • Fluent in English, verbally and written
      • Excellent presentation, communication and documentation skills
      • Strong analytical and problem solving skills
      • Ability to multitask and monitor several screens at once
      • Stress resistant
      • Pro-active mindset

      Compensation

      • Definite contract of 1 year, with option to permanent contract afterwards;
      • Full-time contract of 40h/week;
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • A “tailor made” individual development plan;
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.

      Contact Info

      Please upload your CV + motivational letter to our recruitment system.
      For more info, please contact our recruiter at +31 - 43 - 3562109

      To data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.

      Apply now

      Apply now

    • Customer Service Management- Social Media (German)

      28.06.2019

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The success of the Mercedes-Benz Social Media Team is rooted in social listening skills.
       
      We make an effort to listen to our customers. To know their “likes” and “dislike”, to understand their interests and concerns, who they are, what they care about and what they do. We follow them into their virtual world.
       
      We are driven to perfection not only because we know our audience but also because we perfectly understand the specific nature of each of the social media channels. We are able to change and adopt the tone of voice between the platforms to engage and hooked our followers and generate social conversations.

      Day to day, we share our Mercedes-Benz passion alongside our 40+ million fans, whether it is a product enquiry, complaint or simply appreciation.
      Our #BestFans can chat with us via Twitter, Facebook, Instagram, YouTube, LinkedIn, Google+ and many more channels.

      Job Requirements

      For our international team we are looking for a colleague native German . Additional languages will be an added value.
       
      We are living in a fast moving and dynamic environment that requires strong customer focus, creativity and particular interest for the automotive sector and technology.
      Experience with SM dialogue, journalism or blogging would be appreciated.

      We believe in the strength of doing things together, team work is an essential part of our daily business. We aim for candidates with an enthusiastic and inspiring personality.

      “What is the best part about our Social Media Team? Being able to release your inner creativity!
       
      Be part of #MercedesBenzthebestornothingteam!

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:                                             

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Employee Car Program: discount on new or used Daimler brand cars 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
      • A “tailor made” individual development plan
      The opening hours are from 08h30 to 21h00, Monday to Sunday ( flexible schedule applicable)

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
      For more information about this vacancy please contact the Recruitment Office on +31 43 3562708

      Due to data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.
       

      Apply now

      Apply now

    • Customer Service Representative- Social Media (French)

      02.07.2019

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The success of the Mercedes-Benz Social Media Team is rooted in social listening skills.
       
      We make an effort to listen to our customers. To know their “likes” and “dislike”, to understand their interests and concerns, who they are, what they care about and what they do. We follow them into their virtual world.
       
      We are driven to perfection not only because we know our audience but also because we perfectly understand the specific nature of each of the social media channels. We are able to change and adopt the tone of voice between the platforms to engage and hooked our followers and generate social conversations.

      Day to day, we share our Mercedes-Benz passion alongside our 30+ million fans, whether it is a product enquiry, complaint or simply appreciation.
      Our #BestFans can chat with us via Twitter, Facebook, Instagram, YouTube, LinkedIn, Google+ and many more channels.

      Job Requirements

      For our international team we are looking for a colleague with native written skills in French or Belgium French and fluent in English. Additional languages will be an added value.
       
      We are living in a fast moving and dynamic environment that requires strong customer focus, creativity and particular interest for the automotive sector and technology.
      Experience with SM dialogue, journalism or blogging would be appreciated.

      We believe in the strength of doing things together, team work is an essential part of our daily business. We aim for candidates with an enthusiastic and inspiring personality.

      “What is the best part about our Social Media Team? Being able to release your inner creativity!
       
      Be part of #MercedesBenzthebestornothingteam!

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:                                             

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Employee Car Program: discount on new or used Daimler brand cars 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
      • A “tailor made” individual development plan
      The opening hours are from 08h30 to 21h00, Monday to Sunday ( flexible schedule applicable)

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
      For more information about this vacancy please contact the Recruitment Office on +31 43 3562708

      Apply now

      Apply now

    • Mercedes-Benz Digital House Support Specialist | Spanish

      04.07.2019

      Recruiter

      Mr. Gianni Crisafulli
      gianni.crisafulli@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      “Mercedes me” is a modern, exciting new brand which links customers to their Mercedes-Benz and Smart vehicles in an intelligently connected world…and it’s expanding rapidly! 

      Would you like to be part of our dynamic, international and talented family?

      As a Mercedes-Benz Digital House Support Specialist you will be the 1st point of contact to our customers (B2C & B2B) and act as a subject-matter expert by supporting users with process knowledge and case specific routing, as well as participating in the development of current business and the setup of future services.

      How exactly will you operate? By…

      • accepting incoming support requests, incidents and problems
      • identifying weaknesses in our processes or tools and create awareness
      • registering all activities in the ticketing tool
      • troubleshooting minor training issues on the phone
      • identifying problems that can affect our processes and escalating them accordingly
      • resolving reported issues according to pre-defined use cases
      • reporting undefined issues to higher level

      Job Requirements

      You can become a Mercedes-Benz Digital House Support Specialist if you:

      • have an IT Background
      • possess excellent communication skills (B2C and B2B)
      • are fluent in Spanish and English 
      • are able to identify, analyse and resolve problems over the phone and mail with involved partners
      • can handle interaction between tools and support systems
      • are able and willing to work in a 24h shift pattern
      We provide an extensive 4-6 weeks paid initial training and a follow up buddy program.
       

      Compensation

      A Mercedes-Benz Digital House Support Specialist will be offered a rewarding job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary such as:

      • Attractive salary based on previous experience
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      Is there more? Yes, we also offer:
      • Employee Car Program: discount on new or used Daimler brand cars;
      • Development: You will receive a personally tailored development plan with interesting career opportunities.
      • Social Activities: Due to our Social Club it is ensured that you also have fun with your colleagues after work. The internal company Social Club frequently organizes events and activities like kickboxing, dance courses, Friday night drinks, dance courses, Yoga lessons, tennis tournaments, kayak tours, indoor soccer games…
      • Free hot beverages like coffee (also coffee specialties like Café Latte, Espresso etc.), tea, soup and hot chocolate on all floors. You can also visit our company café to get special drinks and pastries like fresh Croissants and Donuts during your coffee breaks
      • Healthy and diverse lunch options in the company restaurant including smoothies and theme days with e.g. Pizza, Burger, Pasta, Schnitzel and many more options! Daily salad buffet and a sandwich station is also one of our employees’ favorites.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

      For more information, contact Gianni Crisafulli (Senior Corporate Recruiter) at +31 43 356 21 40 or check these links:
      www.daimler.com/products/services/mobility-services
      www.mercedes.me
      www.mercedes-benz.com
       

      Apply now

      Apply now

    • Technical Service Representative I- XENTRY Portal Support (German)

      11.07.2019

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      As part of Retail Service, XENTRY Support is the first point of contact for delivering worldwide assistance to the retailer network and external entities (e.g. independent workshops) using  applications, diagnostic equipment and software supplied by Daimler’s aftersales division, Global Service and Parts (GSP/O).

      Tasks and responsibilities of the XENTRY Portal Support are:

      • Handle incoming work (email, tickets) from B2B customers and respond to the queries in a timely and professional manner.
      • Analyze and investigate issues making use of acquired knowledge and available tools.
      • Provide information and assistance with regards to XENTRY Portal Functions (Web application), investigate problems related to the dispatch of cases and system errors, etc.
      • Accurately document work related activities in the relevant ticketing system according to established policies and procedures.
      • If necessary, coordinate with internal stakeholders to resolve complex enquiries and complaints about supported products.
      • Ensure all areas of personal responsibility are handled promptly, accurately, and with outstanding customer service.
      • Whether required, perform other duties and responsibilities as assigned.

      Job Requirements

      Our ideal candidate is willing to be our Brand Ambassador. He/she is highly perceptive, customer focused and is able to understand and manage expectations. For this position, we are looking for a German native speaker and fluent in English (corporate language) .Aditional fluent level in French will be an added value.
      Good communication (B2B) skills are essential, both written and verbal.
      Due to the nature of our business the candidate needs to have good understanding of and strong affinity with Computers (Windows ®), including installation of software and configurations of networks. Some interest for and basic knowledge of automotive technology and Daimler Aftersales Applications is an advantage.
      Superior analytical skills, ability to anticipate on upcoming issues and find solutions, pro-activeness and ability to work independently are key requirements.
      Our fast moving and dynamic environment requires flexibility and ability to work according to established processes, guidelines and policies without detriment for own stress.
      As we believe in the strength of doing things together, team work is an essential part of our daily business. Therefore, we aim for candidates with an enthusiastic and inspiring personality.
      If you identify yourself with this profile and would like to be part of our successful team, don’t hesitate to apply for the position.

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary: 

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Employee Car Program: discount on new or used Daimler brand cars 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or; free public transport or or; contribution to fuel costs
      • A “tailor made” individual development plan

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
      For more information about this vacancy please contact the Recruitment Office on +31 43 356 2708

      Due to data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.
       

      Apply now

      Apply now

    • HR Business Partner

      15.07.2019

      Recruiter

      Mrs. Marie-Claire Scharis
      marie-claire.scharis@daimler.com

      Company Information

      Mercedes-Benz are well recognized as industry leaders in luxury service and high quality products, pushing the meaning of automobile excellence to new boundaries. You can trace the timeline of Mercedes-Benz all the way back to 1885 when Karl Benz invented the first automobile - cementing Mercedes-Benz a place in history. 
      We know what you’re thinking, 100 years is a long time to be in the business. So what’s our secret? We constantly strive to find ways to balance tradition with innovation. Mercedes-Benz Customer Assistance Center, Maastricht is no exception. For the last 20 years our aim has been to provide the best quality customer service not only in Europe but all around the world.  But maintaining these standards would not be possible without all of the talented and motivated colleagues that contribute to the success of our company. 

      Function Description

      As a Senior HR Business Partner at Mercedes-Benz Customer Assistance Center, you have an independent, broad HR advisory role dealing with both management and employees. You will act as a strong partner for the management board and gives solicited and unsolicited, appropriate and effective recommendations to improve policies and processes, both within the organization and the HR department. You think strategically in terms of solutions and possibilities, reporting directly to the HR Manager.

      You understand the issues of absenteeism, development and Dutch labor law. In addition to daily and operational tasks, you take part in various projects. You like to work in an international environment with different nationalities in the English language.


      You will join an international team with experienced and motivated colleagues – all united by the motivation to thrive. Here you will have many opportunities to demonstrate your abilities and learn new skills. This HR team consists of HR Business Partners, Recruiters and HR Administrators. 
       

      Job Requirements

      • Bachelor/Master degree in Human Recourses or other related studies
      • 5-8 years of  relevant experience as an HR Business Partner
      • Dutch native level speaker and a good command of the English language, both written and verbal
      • Accurate, proactive attitude and excellent communication skills
      • High attention to integrity, ethics, and sensitivity, particularly regarding confidential information
      • The ability to prioritize your work within a hectic environment, being able to multitask and keep an overview of all HR related processes
      • Pro-active, stress resistant and being able to work with deadlines
      • Legally competent in Dutch labor law
      • Proficient knowledge of Microsoft Office software

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary.


       

      Contact Info


      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.
       

      Apply now

      Apply now

    • Technical Service Representative - Kundenbetreuungscenter Front Desk

      18.07.2019

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The XENTRY Support KBC Frontdesk is the point of contact for inquiries from Market Operational Centers/General Distributors and the Retailer Network related to system contract management, StartKeys (software license) and customer data management with regards to XENTRY products and services using the tools and software supplied by Daimler’s aftersales division, Global Service and Parts (GSP/O).

      Task and Responsibilities

      • Proactively monitor all incoming communication channels from B2B customers and respond to their queries in a timely and professional manner
      • Analyze and investigate issues making use of acquired knowledge and available tools.
      • Provide information and assistance related to system contract management, StartKeys (software license) and customer data management with regards to XENTRY products and services as well as investigate problems related to the dispatch of cases and process adherence, etc
      • Accurately document work related activities in the relevant ticketing system according to established policies and procedures
      • Direct coordination, when necessary, with GSP 2nd & 3rd level as well as external stakeholders to resolve complex enquiries and complaints about supported products
      • Discrete and adequate handling of confidential information related to customer data as well as financial transactions and records
      • Ensure correct registration of Independent Service Providers in the Daimler database according to established guidelines
      • Ensure timely expedition of shipment documentation based on country-specific customs regulations
      • Ensure all areas of personal/departmental responsibility are handled promptly, accurately and with outstanding customer service
      • When required, perform other duties and responsibilities as assigned
      • Adaptive and flexible to changing business requirements
      • Buddying/training tasks mentoring junior staff

      Job Requirements

      • Very strong organizational and administrative skills
      • Highly proficient to native German speaking and fluent in English (corporate language).
      • Strong communication skills (B2B), both written and verbal.
      • Good skills in customer support and methodological approach to problem solving. 
      • Completed vocational education. High vocational or bachelor level is an advantage but not a requirement. Candidates without a degree will be considered given equivalent experience and abilities.
      • Affinity with IT - Computer literate (MS Windows Office)
      • Basic knowledge of automotive technology and Daimler Aftersales Applications is an advantage  
      • ‘Can-do’ and proactive energetic attitude in a diverse and intercultural environment.
      • Take ownership and responsibility to ensure action is taken in time sensitive situations.
      • Open communication style and participation in Feedback culture

      Compensation

      We offer you a job in a multi-cultural, young and informal international working environment with interesting conditions, both primary and secondary:

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Employee Car Program: discount on new or used Daimler brand cars 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
      • A “tailor made” individual development plan

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

      For more information about this vacancy please contact the Recruitment Office on +31 43 3562708

      Apply now

      Apply now

    • Spanish roadside assistance

      18.07.2019

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      Roadside assistance (Service 24h) is available 365 days per year, 7 days a week and 24hours a day.
      Our employees answer roadside assistance requests, offer help and coordinate assistance through Mercedes-Benz authorized service providers.
      The philosophy is to ensure the customer is mobile again, as quickly as possible.

      The department serves customers and prospective customers by handling all enquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All enquiries and complaints are handled by telephone, mail, fax or e-mail. Customer Service is responsible for after-sales service issues, technical and product topics and general company related inquiries.
       

      Job Requirements

      As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge. Multi-tasking is not a problem and you are a team player.

      • Higher vocational education
      • Native Spanish speaker (preferably European Spanish)
      • Good knowledge of English (company language)
      • Excellent grammar and verbal skills in native language
      • Advanced negotiation skills
      • Strong focus on customer satisfaction
      • Adding cultural and qualitative value to service
      • Knowledge of Spanish culture 
      • Working experience in call center environement and customer care is a must
      • Good understanding of customer satisfaction
      • Team player
      • Open-minded to a diversity of cultures
      • Ability to prioritize, analyze, plan and coordinate on high volume.

      Compensation

      37,5 hours a week, shift work.

      Our offer
      The initial salary for this position is €1979 gross/month ( 37,5 hrs/month) plus shift allowance.

      Work in a growing international company in a young, ambitious, professional and dynamic environment.
      Collective health insurance at discounted rates, self-development opportunities, result-oriented bonus (variable payment) and pension plan are just some of the secondary benefits of working with us.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

      For more information about this vacancy please contact the Recruitment Office on +31 43 356 2708

      Apply now

      Apply now

    • Internship planning and reporting Training Department Mercedes-Benz Customer Service Assistance Center Maastricht

      18.07.2019

      Recruiter

      Mrs. Manon Gosler
      manon.gosler-bongaerts@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center [MBCAC] is located in Maastricht, the Netherlands and supports all after sales customers for Mercedes-Benz, smart, AMG, Maybach, vans, bus and trucks in Europe. In 2015, the MBCAC has been granted the worldwide governance role for all Mercedes-Benz aftersales call centers around the globe.

      In our offices in Maastricht we think and act globally and are in a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide the best roadside assistance and customer services to our customers of well-known Daimler brands like Mercedes-Benz, AMG, Maybach, smart, Setra and Mercedes me & Mercedes PRO. That is why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      As an Intern, you are part of the Training, Knowledge Management and Quality Management department, which is in charge for the Mercedes-Benz Contact Centers worldwide.
      The CAC training team is responsible for the development and delivery of the required qualification program. This includes the new starter as well as the existing staff. The line business includes for example process- and system-trainings or communication- and product training. Besides this, we also tailor training solutions for the learner demands.

      As an intern you will assist the department’s Planning and Reporting specialist in the efficient administration and planning of training (Initial and ongoing training), evaluation of training efforts, reporting on training participation and test results – both for internal and external training participants.
      The planning and reporting specialist will have to manage a large variety of stakeholders within the MBCAC, in the Daimler organization and at involved third parties. You will support in this.

      Job Requirements

      • Proficient in English
      • Excellent computer skills (Excel, PowerPoint), with a passion for figures and reporting
      • Vocational or Bachelor education internship
      • Apply lean thinking and process optimization approach to all relevant tasks, both within and outside of Training Department
      • Ability to prioritize, analyze, plan and coordinate a high workload independently
      • Excellent positive communication skills, pro-activity
      • Team player

      Compensation

      An internship at Mercedes-Benz will be paid according to the internship regulations within Daimler. The preferable duration for the internship will be between 4-6 months, 40 hours a week, starting as soon as possible (preferably September).


       

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application. The application period ends on August 30th, 2019.

      For more information about this vacancy please contact Manon Gosler-Bongaerts by email: 
      manon.gosler-bongaerts@daimler.com.

      Apply now

      Apply now

    • Trainer Mercedes-Benz Customer Assistance Center Maastricht

      06.08.2019

      Recruiter

      Mrs. Manon Gosler
      manon.gosler-bongaerts@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance.

      Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.
       

      Function Description

      As a trainer you are part of the Training and Quality Management department, which is in charge for the Mercedes-Benz Contact Centers worldwide.

      The training team is responsible for the development and delivery of the required qualification program. This includes the monthly cycle of new starters as well as the existing staff. The line business includes for example process- and system-trainings or communication- and product training. Besides this, we also tailor training solutions for the learner demands.

      The trainer is expected to make a valuable contribution to the qualification program. In his/her role this is to be achieved through successful development and delivery of trainings for the target groups.
      In addition the trainer is contact point for training related topics and helps in the consultancy for projects.
       
      • Follow up on the training request process by training format and the training request form
      • Training development – transferring content into training
      • Delivery of training programs
      • Define learning objectives / training needs with performing training needs analysis
      • Keeping training material updated
      • Act as single point of contact for specific areas (ex. Country, Topic)
      • Support and work projects and ensure that projects are delivered on-time
      • Support in developing detailed project plans & schedules and contribute to the project status reporting
      • Manage changes in project scope and schedule in a structured and consistent way
      • Track project performance using appropriate systems, tools and techniques

       

      Job Requirements

      • Higher vocational education
      • Between 1-2 years minimum of experience in training and/or consultancy
      • Strong interpersonal skills
      • Fluent in corporate language English (need to have), ideally also a second (near) native language like  German, Dutch, French, Spanish or Italian
      • Solid organizational skills incl. attention to detail and multi-tasking skills
      • Experienced & self-confident in presenting to different types of audiences
      • Good communication and facilitation skills
      • Independent actor as well as strong team player
      • Good knowledge of Microsoft Office
      • Enjoys working in a dynamic, multicultural environment
      • Positive attitude towards change
      • Stress resistant
      • Willingness to travel for work when required  

       

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • Result oriented bonuses;
      • Competitive performance based salary growth;
      • Holiday allowance: 8% of annual salary;
      • 200 vacation hours (based on full time employment);
      • Pension plan;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Employee Car Program: discount on new or used Daimler brand cars.

       

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application. The application time ends at August 27th, 2019.

      For more information about this vacancy please contact Manon Gosler-Bongaerts on +31 (0)6 185 272 45 or send an email to: manon.gosler-bongaerts@daimler.com.

      Apply now

      Apply now

    • Senior Business Controller

      29.07.2019

      Recruiter

      Mrs. Sandra Besseling-Nies
      sandra.besseling_nies@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Place within the organization:
      The Financial & Controlling (F&C) department of the Mercedes Benz Customer Assistance Center Maastricht N.V. (CAC) reports directly to the F&C organization of Daimler AG. The F&C organization exist of four pillars: Accounting, Controlling, Purchase and Legal. The position who is currently available is within the controlling area. The controlling team itself exist out of 6 professionals, multinational. The Senior Business Controller acts as a business partner towards headquarter and internally to the responsible managers and relevant departments in a supporting and communication role. Major task is ensuring proper financial / business administration next to transparency to increase performance. The working environment is international, English is our business language.  

       

      Function Description

      Main goal:
      As a Senior Business Controller you proactively challenge management and the business providing them the insight required for value adding decision making. Besides that you strive to optimize our organization, Processes and systems in order to raise quality and reduce costs.
       
       
      As a Senior Business Controller you:

      • Act as a sparring partner towards management and internal/external stakeholders
      • Challenge and provide insight to facilitate decision making with a strong focus on value creation
      • support in projects with business case calculations and budget control
      • perform calculations for new services and/or customers and prepare the resulting Service Level Agreements with the respective business partners
      • provide effective financial analysis (actuals vs. target) and presentations    
      • Support in day-to-day Controlling tasks such as (annual) budgeting and forecasting
      • Act as a quality gate keeper and perform the required internal controls
      • Safeguard the internal control processes for Accounting, Procurement and HR
      • Improve cost efficiency and cost control of the CAC
      • continuously improve, optimize and automate processes and departmental structures according to LEAN management principles
      • Responsible for innovation, development, consulting and projects within the controlling department
      • Provide expert coaching and guidance to junior team members

      Job Requirements

      Job requirements

      • Bachelor and/or Master in Finance and/or Economics
      • Several years of working experience in a similar role
      • Able to participate in operational/strategic projects
      • Being able to quickly adapt to a dynamic working environment
      • Excellent communication skills
      • Team player – being an active part of a continuous developing Controlling team
      • Stress resistant and able to handle deadlines
      • Service-minded and “hands-on” attitude
      • Fluent in English, both written and oral
      • Leadership and people management skills
      • Ownership and independent thinking

      Compensation

      Employment conditions

      • An interesting, self-directed and diverse career opportunity in an international environment
      • A comprehensive package of secondary benefits (pension, discounted health insurance, transportation compensation, relocation package, etc.)
      • Personal development and growth opportunities
      • Being part of a winning team

      Contact Info

      Please upload your CV + motivational letter to our recruitment system.
      For more info, please contact our recruiter at +31 - 43 - 3562307

      To data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.

      Apply now

      Apply now

    • Technical Service Representative I - Diagnostic Helpdesk (DHD) 1st level (German and English) Mercedes-Benz Customer Assistance Center Maastricht

      01.08.2019

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The Diagnostic Helpdesk (DHD) 1st level team is the first point of contact for delivering worldwide support in relation to tools, processes and licenses for onboard diagnosis software within the areas of the Mercedes CAR & VAN Group. The Jobholder’s role is to support the users with issues occurring while using the platforms and/or to provide information about the products and their functionalities.

      Tasks & Responsibilities:

      • Handle incoming work (phone calls, email, tickets) from B2B customers and respond to the queries in a timely and professional manner
      • Analyze and investigate issues making use of acquired knowledge and available tools
      • Provide information and assistance in regards to tools (web applications) and processes; investigate reported problems
      • Accurately document work related activities in the relevant ticketing system according to established policies and procedures
      • If necessary, coordinate with internal/external stakeholders to resolve complex enquiries and complaints related to the scope of support
      • Ensure all areas of personal responsibility are handled promptly, accurately, and with outstanding customer service
      • Buddying/training tasks mentoring of junior staff

      Job Requirements

      • Excellent knowledge of German, both written and spoken
      • Fluency in English (corporate language)
      • Excellent understanding of customer satisfaction and problem solving
      • Strong communication skills (B2B & B2C), both written and verbal
      • Strong analytical skills
      • Strong affinity with IT - Computer literate (MS Windows Office)
      • ‘Can-do’ and proactive attitude
      • Strong identification with the Daimler organization, its products and its vision & strategy
      • Knowledge of automotive technology and Daimler Development, Production and Aftersales Processes and Applications is an advantage

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:                                             

      • Definite contract of 1 year, with option to permanent contract afterwards
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
      • A “tailor made” individual development plan

      Working hours: Monday to Friday dayshifts between 06:00 - 20:00.
      Full time job of 40hrs/week.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
      For more information about this vacancy please contact the Recruitment Office on +31 43 3562708.

      Apply now

      Apply now

    • Technical Specialist II Technical Retail Support Parts

      01.08.2019

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      Within the Retail Service department we are responsible for the global escalation (2nd level) for technical enquiries about parts for Mercedes-Benz passenger cars. The supported entities consist of the Mercedes-Benz local headquarters, general distributors and logistic centers. Furthermore, the specialist role is to liaise with internal and external partners for resolving complex issues.
       
      Tasks and Responsibilities:

      • Resolve incoming support requests, incidents and problems in the required languages
      • Resolve escalated technical parts enquiries for Mercedes-Benz passenger cars
      • Appropriate usage of available resources and documentation of business related activities in relevant system (eg. ticketing system)
      • Identify, escalate or resolve complex issues when necessary
      • Proactively and continuously monitor workload to ensure timely investigation and response to support requests
      • Proactively identify, analyse and resolve or escalate problems and situations applying personal expertise and accrued knowledge
      • Is able to provide feedback with proposed solutions to business partners influencing product/system specification and policy
      • Is able to steer process change requirements to business partners
      • Ensure quality improvements within supported services
      • Uses out-of-the-box thinking to develop alternative solutions when established processes are not sufficient.
      • Proactively steers analytical reasoning and problem solution amongst colleagues
      • Recognises when issues or problems pop up more than once and takes appropriate action after accurate analysis.

      Job Requirements

      • Excellent communication skills (B2B)
      • Near-native in German and English, both verbal and in writing
      • Expert skills  in customer support and problem solving
      • Expert affinity with IT - Computer literate (MS Windows Office)
      • Expert affinity with the car trade and technology
      • Advanced knowledge of Daimler products and their parts is an advantage
      • Advanced knowledge of interactions between tools and support systems
      • Is capable of handling expert tasks in combination with regular workload without detriment to own stress level
      • Uses expert knowledge, training and experience to come to root cause in problem solving
      • Acts as a “brand ambassador”
      • Supports strategic direction even if in conflict with own view
      • Checks and corrects erroneous data content in systems where encountered or prompts responsible party to amend
      • Expert knowledge of XENTRY Portal Parts Information (XPPI)/Iparts and parts structure is beneficial”
         

      Compensation

      We offer you a job in a multi-cultural, young and informal international working environment with interesting conditions, both primary and secondary:
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Employee Car Program: discount on new or used Daimler brand cars 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
      • A “tailor made” individual development plan
       

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

      For more information about this vacancy please contact the Recruitment Office on +31 43 3562708.

      Apply now

      Apply now

    • Customer Service Representative Spanish Mercedes-Benz Customer Assistance Center Maastricht

      01.08.2019

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The Customer Service department serves all European customers and prospective customers by handling all enquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All enquiries and complaints are handled by telephone, mail, fax or e-mail. 
      Customer Service is responsible for after-sales service issues, technical and product topics and general company related inquiries.

      Job Requirements

      As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge. Multi-tasking is not a problem and you are a team player.

      • Higher vocational education
      • Native Spanish speaker
      • Good knowledge of English (company language)
      • Excellent grammar and verbal skills in native language
      • Advanced negotiation skills
      • Strong focus on customer satisfaction
      • Adding cultural and qualitative value to service
      • Knowledge of Spanish cultur 
      • Working experience in call center environement and customer care is a must
      • Good understanding of customer satisfaction
      • Team player
      • Open-minded to a diversity of cultures
      • Ability to prioritize, analyze, plan and coordinate on high volume.

      Compensation

      40 hours a week, Monday to Friday.

      Our offer
      Work in a growing international company in a young, ambitious, professional and dynamic environment.
      Collective health insurance at discounted rates, self-development opportunities, result-oriented bonus (variable payment) and pension plan are just some of the secondary benefits of working with us.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

      For more information about this vacancy please contact the Recruitment Office on +31 43 356 2708. 

      Apply now

      Apply now

    • Flex - Customer Service Representative German

      06.08.2019

      Recruiter

      Mrs. Celine Put
      cvanderput@flexpoint.nl

      Company Information

      Your new workplace
       
      The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance.
       
      Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The Customer Service department serves all European customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. Customer Service is responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

       

      Job Requirements

      Who are you?

      • Native German speaker
      • Good written and verbal skills
      • Good understanding of customer satisfaction
      • Open-minded to a diversity of cultures
      • Able to give commitment of at least 1 year  

      Compensation

      What’s in it for you?

      • Plan your own working hours (12-15 hours a week is the minimum)
      • Work in a growing international company
      • The chance to develop yourself and your skills. Training and development will be supported
      • Work in a young, ambitious, professional and dynamic environment with other international colleagues
      • Hourly wage of 10,09 euro gross

      Contact Info

      The next step
      We need a German motivation letter and your resume. After our first phone interview we will ask you to make a case study and provide us with your availability for the trainings. After that you’ll be planned for an interview with the hiring manager. 
       
       Please apply via the apply button!
       If you have any question please contact Celine van der Put via celine.vanderput@sdworx.com
       

      Apply now

      Apply now

    • Customer Service Representative - Social Media (Spanish)

      06.08.2019

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The success of the Mercedes-Benz Social Media Team is rooted in social listening skills.
       
      We make an effort to listen to our customers. To know their “likes” and “dislike”, to understand their interests and concerns, who they are, what they care about and what they do. We follow them into their virtual world.
       
      We are driven to perfection not only because we know our audience but also because we perfectly understand the specific nature of each of the social media channels. We are able to change and adopt the tone of voice between the platforms to engage and hooked our followers and generate social conversations.

      Day to day, we share our Mercedes-Benz passion alongside our 30+ million fans, whether it is a product enquiry, complaint or simply appreciation.
      Our #BestFans can chat with us via Twitter, Facebook, Instagram, YouTube, LinkedIn, Google+ and many more channels.

      Job Requirements

      For our international team we are looking for a colleague with native written skills in Spanish and fluent in English (company language). Additional languages will be an added value.
       
      We are living in a fast moving and dynamic environment that requires strong customer focus, creativity and particular interest for the automotive sector and technology.
      Experience with SM dialogue, journalism or blogging would be appreciated.

      We believe in the strength of doing things together, team work is an essential part of our daily business. We aim for candidates with an enthusiastic and inspiring personality.

      “What is the best part about our Social Media Team? Being able to release your inner creativity!
       
      Be part of #MercedesBenzthebestornothingteam!

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:                                             

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Employee Car Program: discount on new or used Daimler brand cars 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
      • A “tailor made” individual development plan
      The opening hours are from 08h30 to 21h00, Monday to Sunday ( flexible schedule applicable)

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
      For more information about this vacancy please contact the Recruitment Office on +31 43 3562708.

      Apply now

      Apply now

    • Customer Service Representative - Social Media (English)

      06.08.2019

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The success of the Mercedes-Benz Social Media Team is rooted in social listening skills.
       
      We make an effort to listen to our customers. To know their “likes” and “dislike”, to understand their interests and concerns, who they are, what they care about and what they do. We follow them into their virtual world.
       
      We are driven to perfection not only because we know our audience but also because we perfectly understand the specific nature of each of the social media channels. We are able to change and adopt the tone of voice between the platforms to engage and hooked our followers and generate social conversations.

      Day to day, we share our Mercedes-Benz passion alongside our 30+ million fans, whether it is a product enquiry, complaint or simply appreciation.
      Our #BestFans can chat with us via Twitter, Facebook, Instagram, YouTube, LinkedIn, Google+ and many more channels.

      Job Requirements

      For our international team we are looking for a colleague with native written skills in English. Additional languages will be an added value.
       
      We are living in a fast moving and dynamic environment that requires strong customer focus, creativity and particular interest for the automotive sector and technology.
      Experience with SM dialogue, journalism or blogging would be appreciated.

      We believe in the strength of doing things together, team work is an essential part of our daily business. We aim for candidates with an enthusiastic and inspiring personality.

      “What is the best part about our Social Media Team? Being able to release your inner creativity!
       
      Be part of #MercedesBenzthebestornothingteam!

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:                                             

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Employee Car Program: discount on new or used Daimler brand cars 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
      • A “tailor made” individual development plan
      The opening hours are from 08h30 to 21h00, Monday to Sunday ( flexible schedule applicable)

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
      For more information about this vacancy please contact the Recruitment Office on +31 43 3562708.

      Apply now

      Apply now

    • Customer Service Representative - Social Media (Swiss/Austrian German)

      06.08.2019

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The success of the Mercedes-Benz Social Media Team is rooted in social listening skills.
       
      We make an effort to listen to our customers. To know their “likes” and “dislike”, to understand their interests and concerns, who they are, what they care about and what they do. We follow them into their virtual world.
       
      We are driven to perfection not only because we know our audience but also because we perfectly understand the specific nature of each of the social media channels. We are able to change and adopt the tone of voice between the platforms to engage and hooked our followers and generate social conversations.

      Day to day, we share our Mercedes-Benz passion alongside our 30+ million fans, whether it is a product enquiry, complaint or simply appreciation.
      Our #BestFans can chat with us via Twitter, Facebook, Instagram, YouTube, LinkedIn, Google+ and many more channels.

      Job Requirements

      For our international team we are looking for a colleague with native written skills in German (Swiss/Austrian) and fluent in English (company language). Additional languages will be an added value.
       
      We are living in a fast moving and dynamic environment that requires strong customer focus, creativity and particular interest for the automotive sector and technology.
      Experience with SM dialogue, journalism or blogging would be appreciated.

      We believe in the strength of doing things together, team work is an essential part of our daily business. We aim for candidates with an enthusiastic and inspiring personality.

      “What is the best part about our Social Media Team? Being able to release your inner creativity!
       
      Be part of #MercedesBenzthebestornothingteam!

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:                                             

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Employee Car Program: discount on new or used Daimler brand cars 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
      • A “tailor made” individual development plan
      The opening hours are from 08h30 to 21h00, Monday to Sunday ( flexible schedule applicable)

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
      For more information about this vacancy please contact the Recruitment Office on +31 43 3562708.

      Apply now

      Apply now

    • Business Process Technology Specialist Mercedes-Benz Customer Assistance Center Maastricht

      08.08.2019

      Recruiter

      Mrs. Manon Gosler
      manon.gosler-bongaerts@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht, we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance.

      Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That is why we live the brand’s most important promise: “The best or nothing”.

      Process Management & Standardization
      Within the department “Global Contact Center Management” we are hiring a Business Process Technology Specialist (Process Design Specialist I) to strengthen the Process Management & Standardization team. This team has a leading role in defining the Customer Contact Center (CCC) business processes and corresponding CCC technology (e.g. CRM, Telephony) implementations worldwide. Standardization, simplification, innovation & globalization are of key importance in this respect.

       

      Function Description

      Through continuous process simplification, standardization & innovation, you make a valuable contribution to quality and efficiency in the existing CCCs around the world.
      You will create smart solutions to simplify, administrate and automate day-to-day tasks as well as complete business processes.
      In this role you are an integrated team member of the team that designs, aligns, implements and provides worldwide consultancy on customer contact center processes with one rule in mind: Customer first!
      You support the team when it comes to customer & vehicle contact center processes and how they are implemented within our systems.  

      As a Business Process Technology Specialist, you are responsible for supporting the team and the organization with your knowledge, as well as with your understanding of how processes and data interacts.
      You are a member of the analytics/data science team where you will take the role of a data scientist working on and leading new use cases to create reports and deploy machine-learning solutions for the company.

      Tasks and Responsibilities
      - CCC business process simplification, standardization and innovation
      - Creating solutions for day-to-day tasks including databases, VBA scripts, and (java) applications
      - Being an integral part of a cross functional analytics/data science team (squad), creating and maintaining machine learning models
      - Successful implementation of area-specific projects & initiatives, and taking  part in strategic projects
      - Facilitating communication between business and IT
      - Creative thinking and planning for new digitalization and automation potentials both in the team and the business
       

      Job Requirements

      • University degree in a relevant study area
      • A problem solving attitude
      • The ability to take charge in (technology) projects
      • Hands-on Data Science experience and practical knowledge
      • The ability to work in a team and independent
      • Experience with at least one analytical/statistical programing language (e.g.: Python, R)
      • A Power User of Microsoft Office, including scripting and VBA with special attention on MS Access and MS Excel
      • A programmer`s mindset (NPL), the ability to understand and reverse engineer code, to create system architectures and to design business requirement documents 
      • Experience in programming (Java, C#. C++) is preferred
      • Ability to summarize and simplify complex processes and systems
        Excellent formal and informal communication and presentation skills in English
      • Maximum two years working experience
      • Motivated to work in a multicultural environment
      • Result-driven with strong self-management skills
      • Ability to form and maintain constructive cross-functional relationships
      • Self-driven to develop professionally and willing to go the extra mile for the success of the team.

      Compensation

      • An innovative and dynamic working environment and abundant opportunities to demonstrate your abilities and learn new skills
      • International environment with colleagues from 25 different nations to acquire multicultural competences
      • Empowerment to make decisions within the assigned area of responsibility
      • Individual Development Plan (IDP) with customized trainings on a yearly basis to support you in your professional development
      • Attractive compensation package with various secondary benefits (i.e. holiday allowance, transportation allowance)

      Contact Info

      Are you interested to become our new colleague, then please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application. You can respond to the vacancy until August 29th, 2019.

      For more information about this vacancy please contact Manon Gosler-Bongaerts by email: manon.gosler-bongaerts@daimler.com.

      Apply now

      Apply now

    • Customer Service Representative (Italian)

      08.08.2019

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customer mobility are available 24 hours a day, 365 days a year. The Retail Services department supports technical and product related competencies for the CAC, Daimler and external parties. 

      Function Description

      Roadside assistance (Service 24h): available 365 days per year, 7 days a week and 24hours a day.
      Our employees answer roadside assistance requests, offer help and coordinate assistance through Mercedes-Benz authorized service providers.
      The philosophy is to ensure the customer is mobile again, as quickly as possible.

      Job Requirements

      • Higher vocational education
      • Mother tongue Italian
      • Fluent English
      • Good written and verbal skills
      • Advanced negotiation skills
      • Computer literacy
      • Knowledge of Italian culture and geography
      • Experience in customer care
      • Good understanding of customer satisfaction
      • Team player
      • Open-minded to a diversity of cultures.  
      • Ability to prioritize, analyze, plan and coordinate on high volumes

      Compensation

      We offer you a job in a multi-cultural, young and informal international working environment with interesting conditions, both primary and secondary:

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Employee Car Program: discount on new or used Daimler brand cars 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
      • A “tailor made” individual development plan
      Working hours 35 hours a week, shifts including nights and weekends.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
      For more information about this vacancy please contact the Recruitment Office on +31 43 3562708.

      Apply now

      Apply now

    • Customer Service Representative (Italian)

      08.08.2019

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The Customer Service department serves all European customers and prospective customers by handling all enquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All enquiries and complaints are handled by telephone, mail, fax or e-mail. 
      Customer Service is responsible for after-sales service issues, technical and product topics and general company related inquiries.

      Job Requirements

      As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge. Multi-tasking is not a problem and you are a team player.

      • Higher vocational education
      • Native Italian speaker
      • Good knowledge of English (company language)
      • Excellent grammar and verbal skills in native language
      • Advanced negotiation skills
      • Strong focus on customer satisfaction
      • Adding cultural and qualitative value to service
      • Knowledge of Italian geography
      • Working experience in call center environement and customer care
      • Good understanding of customer satisfaction
      • Team player
      • Open-minded to a diversity of cultures
      • Ability to prioritize, analyze, plan and coordinate on high volume.

      Compensation

      40 hours a week, Monday to Friday.

      Our offer
      Work in a growing international company in a young, ambitious, professional and dynamic environment.
      Collective health insurance at discounted rates, self-development opportunities, result-oriented bonus (variable payment) and pension plan are just some of the secondary benefits of working with us.
       

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

      For more information about this vacancy please contact the Recruitment Office on +31 43 356 2708

      Apply now

      Apply now

    • Flex - Technical service representative German

      12.08.2019

      Recruiter

      Mrs. Celine Put
      cvanderput@flexpoint.nl

      Company Information

      The international contact center is the central point of contact in Europe, caring for the needs of current and prospective and customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance.
       
      Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. For the customers you are the most important connection to the brand. That’s why they live the brand’s most important promise: The best or nothing.

       

       

      Function Description

      The Critical Parts Management Department of the Mercedes-Benz Customer Assistance Center Maastricht N.V. is dealing with global escalations for parts in the Mercedes-Benz logistics chain. The supported entities consist of the Mercedes-Benz local headquarters, general distributors, wholesale locations and appropriate retailers.

      The main goal of the flexworker is to support the Critical Part Management department with:
      • Resolving incoming support requests, incidents and problems in the required languages;
      • Resolving escalated bottleneck parts enquiries for all Mercedes-Benz business units (passenger cars, vans and trucks)

       
       

      Job Requirements

      • Fluent in German and English, both verbal and in writing
      • Affinity with the car trade and technology
      • Ability to understand the relationship between internal and external processes
      • Ability to understand interactions between demand and supply in the logistics chain
      • At least 15 hours per week available

       

      Compensation

      This is a flexible position with a minimum of 15 hours a week. You can plan your own working hours! Salary of 10,09 gross per hour, 25 holiday days per year based on a fulltime contract, holiday money and compensation if you need to go to doctor dentist. Working hours: dayshift between Monday to Friday. We are looking for candidates who are available for at least 1years.

       

      Contact Info

      Apply now via the Apply Button!
      Questions? Please contact Celine van der Put via celine.vanderput@sdworx.com  

      Apply now

      Apply now

    • Technical Service Representative (Chn/Eng) Mercedes-Benz CAC Maastricht

      12.08.2019

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      As part of Retail Service, XENTRY Support is the first point of contact for delivering worldwide assistance to the retailer network and external entities (e.g. independent workshops) using  applications, diagnostic equipment and software supplied by Daimler’s aftersales division, Global Service and Parts (GSP/O).
      Tasks and responsibilities of the XENTRY Support User Helpdesk (UHD) are:

      • Handle incoming work (phone, email, tickets) from B2B customers and respond to the queries in a timely and professional manner
      • Analyze and investigate issues making use of acquired knowledge and available tools
      • Provide information and assistance with regards to XENTRY Hardware and Software, coordinate repair and exchange-service of the diagnostic equipment, investigate problems related to the installation of updates on components, provide support in case of issues with initial network configuration, etc.
      • Accurately document work related activities in the relevant ticketing system according to established policies and procedures
      • If necessary, coordinate with internal stakeholders to resolve complex enquiries and complaints about supported products
      • Ensure all areas of personal responsibility are handled promptly, accurately, and with outstanding customer service.
      • Whether required, perform other duties and responsibilities as assigned.

      Job Requirements

      Our ideal candidate is willing to be our Brand Ambassador. He/she is highly perceptive, customer focused and is able to understand and manage expectations. For this position, we are looking for a Chinese and English speaker with good communication (B2B) skills both written and verbal.
      Fluent in any other language will be an asset, preferable Dutch or German.
      Due to the nature of our business the candidate needs to have good understanding of and strong affinity with Computers (Windows ®), including installation of software and configurations of networks. Some interest for and basic knowledge of automotive technology and Daimler Aftersales Applications is an advantage.
      Superior analytical skills, ability to anticipate on upcoming issues and find solutions, pro-activeness and ability to work independently are key requirements.
      Our fast moving and dynamic environment requires flexibility and ability to work according to established processes, guidelines and policies without detriment for own stress.
      As we believe in the strength of doing things together, team work is an essential part of our daily business. Therefore, we aim for candidates with an enthusiastic and inspiring personality.
      If you identify yourself with this profile and would like to be part of our successful team, don’t hesitate to apply for the position .

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary: 

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Employee Car Program: discount on new or used Daimler brand cars 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or; free public transport or or; contribution to fuel costs
      • A “tailor made” individual development plan

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
      For more information about this vacancy please contact the Recruitment Office on +31 43 3562708

      Apply now

      Apply now

    • Supplier Management Representative Mercedes-Benz Customer Service Assistance Center Maastricht

      13.08.2019

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance.

      Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      The team is a part of the Critical Parts Management Department (CPM) of the Mercedes-Benz Customer Assistance Center Maastricht N.V. CPM is dealing with global escalations for parts in the Mercedes-Benz logistics chain. The supported entities consist of the Mercedes-Benz local headquarters, general distributors, wholesale locations and appropriate retailers. 

      Function Description

      The Supplier Management Representative acts within a Logistic Department and reports directly to the Operations Manager. The Supplier Management Representative is responsible for the management and performance optimization of a certain number of suppliers. He/ She ensures that the KPI’s and business objectives are met and works closely with our internal logistics departments as well as with external business partners to ensure the delivery of spare parts in a timely manner. 

      The employee acquires in depth assortment and process knowledge in the own area and works closely with the supplier to optimize and retain the business performance in accordance to our KPI’s. The Supplier Management Representative pro-actively monitors risks and backlogs and handles escalations independently. The employee is able to bring in his/he acquired business and process knowledge to analyze and find appropriate solutions. It is in the job owner’s responsibility to coordinate and communicate with internal and external business and process partners and organizes on site business reviews.

      Tasks & Responsibilities:

      • Safeguard knowledge of processes, tools and systems MBCAC/GLC to the most current level.
      • Actively share knowledge and processes.
      • Deliver high performance on quality, KPI’s and customer experience in a key account function for multiple markets
      • Accountability for own national / international supplier base
      • Constantly build knowledge of production processes for assortment
      • Building strong and regular relationship with suppliers as well as other internal and external business partners to ensure supply business objectives are fulfilled
      • Pro-actively monitor and track supplier business performance
      • On site visits and performance reviews with supplier
      • Resolve escalations and Fastlane’s. Identify need for higher escalations and involve specialists or subject experts according to the process and time required.
      • Ensure professional standard of communication to internal-/external Business Partners Worldwide
      • Methodological and LEAN approach to problem solving (IF/NOT/THEN/WHEN/etc)
      • Pro-actively identify and signal quality improvements and efficiency gained within supported services
      • Able to make decisions and take responsibility in own business area
      • Use high level of logical thinking / reasoning

      Job Requirements

      • Very good business acumen and knowledge of supply chain and production processes
      • Very good organizational and communication skills
      • Professionally present business analysis to external and internal stakeholders
      • Experience with business reviews and key account management
      • Fluent level in English, German and preferably an additional CAC language, written and spoken
      • Ability to manage complexity under high pressure and stress
      • Demonstrates agility and highly results oriented
      • Independent and self-accountable working approach
      • Demonstrate active attitude in own development in knowledge and skills
      • Strongly oriented to Customer’s Satisfaction and quality of service
      • High analytical and organizational skills
      • Willingness to travel
      • Higher education in business, supplier management or automotive production is preferred

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      Benefits:

      • A “tailor made” individual development plan
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
      • Collective health insurance at discounted rates
      • Pension plan
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary
      • Competitive performance based salary growth
      • Result oriented bonuses
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      Working Conditions
      Based on a full-time position of 40 hours per week, between Monday to Friday, dayshift. We provide an extensive initial training and a follow up program.You will be offered one contract with a duration of one year, after this the contract will be of an indefinite time.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (In English) and any other documentation that adds value to your application.

      For more information about this vacancy please contac +31 43 356 2708.

      Apply now

      Apply now

    • Technical Service Representative III Certificate Management Mercedes-Benz Customer Service Assistance Maastricht

      13.08.2019

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance.

      Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Partner Network Management & Lifecycle Services fulfills a key account function for the DAIMLER product aftersales “spare parts” business worldwide.

      Certificate Management     
      This team ensures overall legal compliance and availability for all “CCC-Mandatory” spare parts for the Chinese market.

      Function Description

      Cooperation is crucial when it comes to finding the best solutions and answers to our customers. You will be responsible to ensure legal compliance within Parts Availability in the Aftersales Logistics Business to our Global Partners around the world (mainly for the Chinese Market) in terms of Operational Certificate Management.
      Your team is within the Department -Partner Network Management & Life Cycle Service-.

       
      Main responsibilities:
      • Ensuring legal compliance within Parts Availability for the Chinese Market
      • Handling of incoming inquiries and/or escalations
      • Failure and problem Analysis in order to prevent and/or solve bottleneck situations for the Chinese Market
      • Control and tracking of corrective action taken towards suppliers or internal departments
      • Coordination with suppliers and/or internal Daimler Departments
      • Control of operational areas with compliance of legal requirements, advising and identification of affected areas
      • Identify and signal process improvements to increase Data Quality and Customer Satisfaction
       

      Job Requirements

      • University or technical college degree or equivalent experience
      • Good IT-knowledge (MS-office, especially Excel)
      • Interest in international customer and supplier contact – oriented to Customer’s Satisfaction
      • Excellent tracking and Analytical skills, process-oriented and strategic thinking
      • Flexibility and reliability in quality of work
      • Fluent level in English, German and preferably an additional language, written and spoken
      • Ownership and independent thinking - Entrepreneurial approach
      • Strong communication and conflict resolution skills
      • Willing to travel when the business requires

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      Benefits:

      • A “tailor made” individual development plan
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
      • Collective health insurance at discounted rates
      • Pension plan
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary
      • Competitive performance based salary growth
      • Result oriented bonuses
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      Working Conditions
      Based on a full-time position of 40 hours per week, between Monday to Friday, dayshift. We provide an extensive initial training and a follow up program.
       

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (In English) and any other documentation that adds value to your application. The application period will end on August 27th, 2019.

      For more information about this vacancy please contac +31 43 356 2708.

      Apply now

      Apply now

    • Health Coach for Mercedes-Benz Customer Assistance Center

      14.08.2019

      Recruiter

      Mrs. Marie-Claire Scharis
      marie-claire.scharis@daimler.com

      Company Information

      Mercedes-Benz are well recognized as industry leaders in luxury service and high quality products, pushing the meaning of automobile excellence to new boundaries. You can trace the timeline of Mercedes-Benz all the way back to 1885 when Karl Benz invented the first automobile - cementing Mercedes-Benz a place in history. 
      We know what you’re thinking, 100 years is a long time to be in the business. So what’s our secret? We constantly strive to find ways to balance tradition with innovation.
      Mercedes-Benz Customer Assistance Center Maastricht is no exception. Together with appr. 1400 colleagues with 42 different nationalities, our aim in the last 20 years has been to provide the best quality customer service not only in Europe but all around the world.
      Interested in joining us? At the moment we have an open position in HR for a Health Coach.
       

      Function Description

      Wellbeing matters!
      At Mercedes-Benz Customer Assistance Center we value the importance of Health & Wellbeing for all our employees. One of our key aims is to shift the focus on illness towards prevention and well-being. Therefore, we are looking for an experienced Health Coach who is passionate about taking our Health Management to the next level.
      In this position, you will play a pivotal role between management, employees and our company doctor. You should be a specialist in behavior and absenteeism. In your communication and coaching you can easily interact with different levels.
      You will be the first line of contact for management regarding Health & Wellbeing topics. As a coach, you will confront and address difficult topics whilst maintaining a good relationship with all stakeholders.
      You will be responsible for making sure that the right working conditions are met to prevent any risks concerning the health & wellbeing of our employees. You will define necessary actions through regular evaluations of the situation within the company and provide detailed reports on areas that require improvement. You should be able to translate internal and external developments into concrete actions, thus ensuring we are offering the best support possible.
      The Health Coach is part of the HR Team (HR Administration, HR Recruitment and HR Business Partner) and reports to the HR manager.
       

      Job Requirements

      • 3-5 years of  relevant experience as a Health Coach;
      • Certified in coaching or  “verzuimbegeleiding”;
      • Legally competent in Dutch labor law and Wet Poortwachter;
      • Dutch native language and a good command of the English language, both written and verbal;
      • Excellent communication- and coaching skills;
      • High attention to integrity, ethics, and sensitivity, particularly regarding confidential information;
      • The ability to prioritize your work in a fast-paced environment, multitask and keep overview:
      • Pro-active, stress resistant able to work to deadlines.

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary.

      Contact Info

      Please use the “apply” button before the 15th of September to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

      Apply now

      Apply now

    • Business Intelligence Specialist Mercedes-Benz Customer Assistance Center Maastricht

      15.08.2019

      Recruiter

      Mrs. Manon Gosler
      manon.gosler-bongaerts@daimler.com

      Company Information

      Our company:
      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans.

      Our department:
      The BA&GPM team is part of the GSP/OC3 department which has a governance role over all Daimler contact centers worldwide. As part of this global governance role, GSP/OC3 is responsible for the implementation of systems, processes and ways of working in these contact centers. Typical projects are related to the roll out to new markets or the implementation of new services/technologies (e.g. those related to connected vehicles).

      Our team:
      The task of the ‘Business Analytics & Global Performance Management’ team is to provide transparency to the organization with regards to the performance and quality of our contact centers, agents, dealers, MOC’s vehicles and processes as well as the satisfaction of our customers with these products and services. This information is provided to stakeholders on all levels (including top management) in various forms like reports, cubes and online tools and is used for e.g. operational steering, bonus schemes and quality improvement purposes.

      The team consists of one coordinator and multiple Business Intelligence Specialists (Reporting Specialists) on three different levels:
      Specialist I (junior): main purpose is to get experience with and to learn the job. Mainly works on the support desk and as developer (under supervision of more senior developers)
      Specialist II (medior): should be able to work independently. Mainly works as a developer
      Specialist III (senior): Is the expert in – and responsible for – one specific area of the reporting landscape. Coaches and steers juniors and mediors.
       

      Function Description

      We are looking for a Business Intelligence Specialist (medior), which is eager to apply its Business Intelligence and development skills, in order to enable stakeholders to optimally steer their business and contribute to a holistic reporting portfolio.

      The key tasks of a Business Intelligence Specialist with a focus on development are:

      • Design and implement Business Intelligence solutions using the relational/dimensional methodologies within the Corporate BI tool
      • Collaborate with Integration Engineers to build ETL processes for ingesting data into BI stores and do data prep for BI dashboards
      • Translates business requirements into detailed technical design and programming specifications
      • Adheres to the Software Development Lifecycle (SDLC), leveraging Agile development methodology
      • Contribute to data analysis, design and development of new and ongoing business intelligence (BI) projects involving complex EDW structures OR on OLTP systems
      • Safeguard the quality of the services and solutions delivered to our users
      • Comply with the legal roles and regulations on data protection and data privacy
      • Identify and flag problems. Cooperatively determine appropriate solution steps in collaboration with other specialists

      Job Requirements

      Essential:

      • Strong team player with professional English communication skills, both verbal and written
      • Proven analytical and critical mindset with an ability to develop solutions to technical problems
      • Extensive knowledge of data warehouse (DW or DWH), also known as an enterprise data warehouse (EDW) architecture
      • Extensive knowledge of dimensional modeling (design and implementation), data modeling & data warehousing (SQL, PL\SQL)
      • Extensive knowledge of Business Intelligence tools (Cognos, Tableau, Qlikview, Microsoft BI, or similar) to retrieve, analyze, transform and report data for business intelligence
      • Extensive knowledge of Microsoft Office, especially Excel (VBA\VBE)
      • Curious about data, eager to explore, with great problem solving capabilities
      • Result oriented mindset
      • Flexible, stress-resistant and ability to work under pressure

      Preferred:
       Experience in similar role or position preferred.
       Experience in Customer Contact Center environment preferred.

       

      Compensation

      • Working environment with smart, dynamic colleagues and abundant opportunities to demonstrate your abilities and learn new skills
      • International working environment with colleagues from 25 different nations to acquire multicultural competences
      • Empowerment to make decisions within the assigned area of responsibility
      • Individual Development Plan (IDP) with customized trainings on a yearly basis to support you in your professional development
      • Attractive compensation package with various secondary benefits (i.e. holiday allowance, transportation allowance)

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application. The application time ends at September 3rd, 2019.

      For more information about this vacancy please contact Manon Gosler-Bongaerts on +31 (0)6 185 272 45 or send an email to: manon.gosler-bongaerts@daimler.com.

      Apply now

      Apply now

    • Technical Service Representative I (Dutch)

      16.08.2019

      Recruiter

      Mr. Gianni Crisafulli
      gianni.crisafulli@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      “Mercedes me” is a modern, exciting new brand which links customers to their Mercedes-Benz and Smart vehicles in an intelligently connected world…and it’s expanding rapidly! 

      Would you like to be part of our dynamic, international and talented family?

      As a Connected Mobility Support Specialist you will be the 1st point of contact to our customers (B2C & B2B) and act as a subject-matter expert by supporting users with process knowledge and case specific routing, as well as participating in the development of current business and the setup of future services.
      How exactly will you operate? By…

      • accepting incoming support requests, incidents and problems
      • identifying weaknesses in our processes or tools and create awareness
      • registering all activities in the ticketing tool
      • troubleshooting minor training issues on the phone
      • identifying problems that can affect our processes and escalating them accordingly
      • resolving reported issues according to pre-defined use cases
      • reporting undefined issues to higher level

      Job Requirements

      You can become a Connected Mobility Support Specialist if you:

      • have any affinity within IT/Telematics or are someone who has always been interested in “the internet of things”.
      • possess excellent communication skills (B2C and B2B)
      • are fluent in Dutch and English (corporate language)
      • are able to identify, analyse and resolve problems over the phone with involved partners
      • can handle interaction between tools and support systems
      • are able and willing to work in a 24h shift pattern
       We provide an extensive 4 weeks initial training and a follow up buddy program.
       

      Compensation

      A Connected Mobility Support Specialist will be offered a rewarding job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary such as:

      • Attractive salary based on previous experience;
      • Shift allowance:
      Monday - Friday     20h00 – 22h00         25%
      Monday - Friday     22h00 – 07h00         50%
      Saturday                                                 50%
      Sunday                                                   100%
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      Is there more? Yes, we also offer:
      • Employee Car Program: discount on new or used Daimler brand cars;
      • Development: You will receive a personally tailored development plan with interesting career opportunities.
      • Social Activities: Due to our Social Club it is ensured that you also have fun with your colleagues after work. The internal company Social Club frequently organizes events and activities like kickboxing, dance courses, Friday night drinks, dance courses, Yoga lessons, tennis tournaments, kayak tours, indoor soccer games…
      • Free hot beverages like coffee (also coffee specialties like Café Latte, Espresso etc.), tea, soup and hot chocolate on all floors. You can also visit our company café to get special drinks and pastries like fresh Croissants and Donuts during your coffee breaks
      • Healthy and diverse lunch options in the company restaurant including smoothies and theme days with e.g. Pizza, Burger, Pasta, Schnitzel and many more options! Daily salad buffet and a sandwich station is also one of our employees’ favorites.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

      For more information, contact Gianni Crisafulli (Senior Corporate Recruiter) at +31 43 356 21 40 or check these links:
      www.daimler.com/products/services/mobility-services
      www.mercedes.me
      www.mercedes-benz.com
       

      Apply now

      Apply now