Mercedes-Benz Customer Assistance Center
Vacancies

Vacancies.

  • Vacancies

  • We are hiring.

     Do you see challenges where others see problems? Do you want to be part of an international team with great career opportunities? Can you imagine living in the multicultural Maastricht-Aachen Region? Please send us your application. You can find the current job vacancies at the Mercedes-Benz Customer Assistance Center here.

    Did you not find the job you were looking for? No problem! We have plenty of opportunities that might fit your talents and skills. Please contact us and send your CV and your motivation letter and we promise to get in touch with you as soon as possible. We would be delighted if we could offer you the right challenge.

    Please click here to submit your resume. If you have questions do not hesitate to call us at 0031 43 356 2222.

    • Mercedes-Benz Connected Mobility Support Specialist | German

      18.03.2019

      Recruiter

      Mrs. Sandra Besseling-Nies
      sandra.besseling_nies@daimler.com

      Company Information

      Das Mercedes-Benz Kundenkontaktcenter in Maastricht ist eine der wichtigsten Verbindungen zwischen den Kunden und der Mercedes-Benz Marke. Unser Ziel ist es unseren Kunden und Verkäufern der Daimler Marken jederzeit einen ausgezeichneten Service zu bieten. 24 Stunden am Tag, 7 Tage die Woche und 365 Tage im Jahr sorgen wir mit unserer Pannenhilfe dafür, dass unsere Kunden unterwegs mobil bleiben. Wir leben das wichtigste Versprechen der Marke: „Das Beste oder nichts.“
       

      Function Description

      Du wirst im Bereich Connected Mobility Services arbeiten. Dazu gehört unter anderem Mercedes me connect, das Kunden durch Apps und Webseiten mit ihrem Fahrzeug verbindet, jederzeit und ortsunabhängig. Lies mehr über die Mercedes Mobility Services: www.daimler.com/products/services/mobility-services

      • Eingehende Anfragen, Vorfälle oder Probleme annehmen
      • Probleme über Telefon oder gemäß der vordefinierten Prozesse lösen und größere Probleme an die höheren Level weiterleiten
      • Alle Aktivitäten im Ticket System dokumentieren
      • Schwachstellen oder Probleme in den Prozessen identifizieren und weitergeben
      • Teilnahme am Aufbau und der weiteren Entwicklung des neuen Geschäftsfeldes



      Arbeitsbedingungen:
      • Vollzeit – 40 Stunden pro Woche, in Schichten
      • Wettbewerbsfähiges Gehalt, plus Schichtzuschlag
      • 4-wöchiges Training und Buddy-Programm für die ersten Wochen

      Job Requirements

      • Ausgezeichnetes Kommunikationsvermögen (mit Privat- und Geschäftskunden)
      • Fließende Deutsch- und gute Englischkenntnisse
      • Erfahrungen im Kundenservice wünschenswert
      • Fähigkeit, Probleme über Telefon zu identifizieren, analysieren und zu lösen
      • Kenntnisse von Support-Systemen vorteilhaft

      Compensation

      Wir bieten dir einen Job in einer multikulturellen und familiären, internationalen Arbeitsumgebung mit interessanten Konditionen:

      • Wettbewerbsfähiges, performance-basiertes Gehalt plus ergebnisorientierter Bonus
      • Lukratives Umzugspaket: Reise-, Unterkunfts-, Makler- und Umzugskosten können übernommen werden – falls zutreffend
      • Pendler-Unterstützung: kostenloses Fahrrad alle 3 Jahre, kostenloses
      • Ticket für öffentliche Verkehrsmittel oder Erstattung von Benzinkosten
      • Vergünstigte Krankenversicherung sowie Rentenplan
      • 8 % Urlaubszuschuss auf das Jahresgehalt
      • Für Arbeitszeiten außerhalb der regulären Tagesschicht: 25% bis 100% Gehaltszuschlag
      • Möglichkeit einer jährlichen Gehaltssteigerung
      • Rabatt auf neue oder gebrauchte Fahrzeuge der Daimler Marken
      • Entwicklung: Einen auf dich zugeschnittenen Entwicklungsplan mit interessanten Karrieremöglichkeiten
      • Social Activities: Unser Social Club sorgt dafür, dass wir auch außerhalb der Arbeit Spaß miteinander haben. Regelmäßig finden Events und Aktivitäten wie Kickboxing, Tanzkurse, Drinks, Yoga, Tennis-Turniere, Kajak-Fahren und Indoor-Fußball statt.

      Contact Info

      Bitte bewirb dich mit deinem aktuellen Lebenslauf und deinem Motivationsschreiben in englischer Schrift online.
       

      Apply now

      Apply now

    • HR Business Partner

      15.07.2019

      Recruiter

      Mrs. Marie-Claire Scharis
      marie-claire.scharis@daimler.com

      Company Information

      Mercedes-Benz are well recognized as industry leaders in luxury service and high quality products, pushing the meaning of automobile excellence to new boundaries. You can trace the timeline of Mercedes-Benz all the way back to 1885 when Karl Benz invented the first automobile - cementing Mercedes-Benz a place in history. 
      We know what you’re thinking, 100 years is a long time to be in the business. So what’s our secret? We constantly strive to find ways to balance tradition with innovation. Mercedes-Benz Customer Assistance Center, Maastricht is no exception. For the last 20 years our aim has been to provide the best quality customer service not only in Europe but all around the world.  But maintaining these standards would not be possible without all of the talented and motivated colleagues that contribute to the success of our company. 

      Function Description

      As a Senior HR Business Partner at Mercedes-Benz Customer Assistance Center, you have an independent, broad HR advisory role dealing with both management and employees. You will act as a strong partner for the management board and gives solicited and unsolicited, appropriate and effective recommendations to improve policies and processes, both within the organization and the HR department. You think strategically in terms of solutions and possibilities, reporting directly to the HR Manager.

      You understand the issues of absenteeism, development and Dutch labor law. In addition to daily and operational tasks, you take part in various projects. You like to work in an international environment with different nationalities in the English language.


      You will join an international team with experienced and motivated colleagues – all united by the motivation to thrive. Here you will have many opportunities to demonstrate your abilities and learn new skills. This HR team consists of HR Business Partners, Recruiters and HR Administrators. 
       

      Job Requirements

      • Bachelor/Master degree in Human Recourses or other related studies
      • 3-5 years of  relevant experience as an HR Business Partner
      • Dutch native level speaker and a good command of the English language, both written and verbal
      • Accurate, proactive attitude and excellent communication skills
      • High attention to integrity, ethics, and sensitivity, particularly regarding confidential information
      • The ability to prioritize your work within a hectic environment, being able to multitask and keep an overview of all HR related processes
      • Pro-active, stress resistant and being able to work with deadlines
      • Legally competent in Dutch labor law
      • Proficient knowledge of Microsoft Office software

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary.


       

      Contact Info


      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.
       

      Apply now

      Apply now

    • Customer Service Representative- Social Media (Swedish)

      03.09.2019

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The success of the Mercedes-Benz Social Media Team is rooted in social listening skills.
       
      We make an effort to listen to our customers. To know their “likes” and “dislike”, to understand their interests and concerns, who they are, what they care about and what they do. We follow them into their virtual world.
       
      We are driven to perfection not only because we know our audience but also because we perfectly understand the specific nature of each of the social media channels. We are able to change and adopt the tone of voice between the platforms to engage and hooked our followers and generate social conversations.

      Day to day, we share our Mercedes-Benz passion alongside our 40+ million fans, whether it is a product enquiry, complaint or simply appreciation.
      Our #BestFans can chat with us via Twitter, Facebook, Instagram, YouTube, LinkedIn, Google+ and many more channels.

      Job Requirements

      For our international team we are looking for a colleague native Swedish. Additional languages will be an added value. Fluent Danish will be a plus.
       
      We are living in a fast moving and dynamic environment that requires strong customer focus, creativity and particular interest for the automotive sector and technology.
      Experience with SM dialogue, journalism or blogging would be appreciated.

      We believe in the strength of doing things together, team work is an essential part of our daily business. We aim for candidates with an enthusiastic and inspiring personality.

      “What is the best part about our Social Media Team? Being able to release your inner creativity! 

      Be part of #MercedesBenzthebestornothingteam!

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:                                             

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Employee Car Program: discount on new or used Daimler brand cars 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
      • A “tailor made” individual development plan
      The salary linked to this position is € 2.111, = *(  40 hours per week). Depending on the scedule, a shift allowance comes on top.
      We also provide an extensive initial training and a follow up program.
      You will be offered a one year contract , afterwards you can get an indefinite one.

      *Please take into account that The Netherlands has a divergent tax system than other EU countries.
      The opening hours are from 08h30 to 21h00, Monday to Sunday ( flexible schedule applicable)

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
      For more information about this vacancy please contact the Recruitment Office on +31 43 3562708

      Apply now

      Apply now

    • Customer Service Representative (UK/Ireland)

      20.09.2019

      Recruiter

      Mrs. Cicely Nitsche
      cicely.nitsche@daimler.com

      Company Information

      Mercedes-Benz are well recognized as industry leaders in luxury service and high quality products, pushing the meaning of automobile excellence to new boundaries. You can trace the timeline of Mercedes-Benz all the way back to 1885 when Karl Benz invented the first automobile - cementing Mercedes-Benz a place in history.

      We know what you’re thinking, over100 years is a long time to be in the business. So what’s our secret? We constantly strive to find ways to balance tradition with innovation. Mercedes-Benz Customer Assistance Center, Maastricht is no exception. For the last 20 years our aim has been to provide the best quality customer service not only in Europe but all around the world. But maintaining these standards would not be possible without all of the talented and motivated colleagues that contribute to the success of our company.  That is why we are always looking for bright new sparks to join us. If that could be you, read on!

       

      Function Description

      For our UK markets we are currently recruiting candidates wanting to relocate to the beautiful city of Maastricht.

      Maastricht is a charming city in the south of the Netherlands - the very heart of Europe. It embodies elegance, class and culture as well as boasting a perfect destination for travelling to other areas of the continent. Due to its location, Maastricht is a melting-pot of different nationalities creating a vibrant, multi-lingual community in which it’s easy to feel at home.

      If you are interested in working with us, please read further for more information about our different departments.
       

      Roadside Assistance
      Customers experiencing a vehicle breakdown can contact the Service 24 Hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Our Customer Service Representatives answer incoming calls from customers requiring immediate assistance. Details are collected and entered into a crm system. In case the problem can’t be solved by telephone, the Customer Service Representative contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.

      Working hours
      The department is open 24/7, 365 days a year. You will be working 37,5 hours per week in a 24 hour shift pattern with a competitive salary and the possibility to increase your income with the shift allowance.

      Customer Service
      The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You ensure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

      Working hours
      The department is open from Monday to Friday. You will be working 40 hours per week in day shift with a competitive salary.

      Job Requirements

      To make all of this possible we’d need a couple of things from you:

      • Good understanding of customer satisfaction
      • English as a native language
      • Excellent written and verbal skills
      • Empathy and emotional intelligence
      • Logical thinking
      • Tech savvy
      • Patient
      • Flexible
      • Team player
      • Open-minded to a diversity of cultures

      Compensation

      Worried about fitting in? We help you meet other colleagues outside of work via our incredible social club that organizes cool activities such as: language courses, weekly sports activities and cultural events in the city.

      What if the purse strings are a little tight? We offer an excellent relocation package which takes care of your initial travel and accommodation expenses for the first two months. One month of training is, of course, also paid for.

      It’s important to be somewhere you feel you can grow! We offer opportunities that enable you to get support and development.
       

      Contact Info

      Does all of this sound appealing to you? If so, we want to hear from you. What are you waiting for?  Please use the link to apply with your C.V. and motivation letter in English. For data privacy reasons we do not handle any applications sent by email.

      If you have any questions, please contact Cicely Nitsche by cicely.nitsche@daimler.com 

      Apply now

      Apply now

    • Mercedes-Benz Connected Mobility Support Specialist | Spanish

      29.11.2019

      Recruiter

      Mrs. Sandra Besseling-Nies
      sandra.besseling_nies@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      “Mercedes me” is a modern, exciting new brand which links customers to their Mercedes-Benz and Smart vehicles in an intelligently connected world…and it’s expanding rapidly! 

      Would you like to be part of our dynamic, international and talented family?

      As a Connected Mobility Support Specialist you will be the 1st point of contact to our customers (B2C & B2B) and act as a subject-matter expert by supporting users with process knowledge and case specific routing, as well as participating in the development of current business and the setup of future services.
      How exactly will you operate? By…

      • accepting incoming support requests, incidents and problems
      • identifying weaknesses in our processes or tools and create awareness
      • registering all activities in the ticketing tool
      • troubleshooting minor training issues on the phone
      • identifying problems that can affect our processes and escalating them accordingly
      • resolving reported issues according to pre-defined use cases
      • reporting undefined issues to higher level

      Job Requirements

      You can become a Connected Mobility Support Specialist if you:

      • have any affinity within IT/Telematics or are someone who has always been interested in “the internet of things”.
      • possess excellent communication skills (B2C and B2B)
      • are fluent in Spanish and English (corporate language)
      • are able to identify, analyse and resolve problems over the phone with involved partners
      • can handle interaction between tools and support systems
      • are able and willing to work in a 24h shift pattern

      Compensation

      Connected Mobility Support Specialist will be offered a rewarding job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary such as:

      • Attractive salary based on previous experience;
      • Shift allowance:
      Monday - Friday     20h00 – 22h00         25%
      Monday - Friday     22h00 – 07h00         50%
      Saturday                                                 50%
      Sunday                                                   100%
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      Is there more? Yes, we also offer:
      • Development: You will receive a personally tailored development plan with interesting career opportunities.
      • Social Activities: Due to our Social Club it is ensured that you also have fun with your colleagues after work. The internal company Social Club frequently organizes events and activities like kickboxing, dance courses, Friday night drinks, dance courses, Yoga lessons, tennis tournaments, kayak tours, indoor soccer games.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

      For more information, contact Sandra Besseling-Nies (Corporate Recruiter) at +31 43 356 23 07

      Apply now

      Apply now

    • Intern Data Science

      18.10.2019

      Recruiter

      Mrs. Marie-Claire Scharis
      marie-claire.scharis@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center [MBCAC] is located in Maastricht, the Netherlands and supports all after sales customers for passenger cars, trucks and vans in Europe. In 2015 the MBCAC has been granted the world wide governance role for all Mercedes aftersales call centers around the globe. As a consequence the local IT Provider for the MBCAC has transformed into a Global Service Provider for the core CRM and telephony applications of Daimler.
      Currently we are in the middle of a transition to enable this worldwide expansion to 54 countries. Do you want to become a part of our international team and help us setup and operate the global Platform?

      Function Description

      As a Data Scientist it is your main responsibility to use machine learning to generate automatic insights of our customers and the MBCAC. Based on discussions with domain experts, you will be able to select and prepare the dataset, and develop a machine-learning model. During this process, you constantly keep the end product in mind to deliver optimal quality.
      You will demonstrate your ability to understand complex problems, to identify the best approach for analysing your data and to recognise insights which will provide operational value to the CAC. You will be able to communicate your findings through the use of compelling presentations and/or visualisations. A team of experienced IT and BI professionals will be available to assist you in achieving the best possible results.
      You will be part of the team “DWH & BI Platform Management”, which is responsible for the technical architecture, development and operations of the global DWH & BI business services, which are part of the Compass environment.

      Job Requirements

      • Master student in the area of Computer Science, Econometrics, Knowledge Engineering or equivalent.
      • Knowledge and experience with at least one of the advanced analytics tools (R, Python, Julia)
      • You are hands-on and have a critical attitude
      • Curious about data, eager to explore, with great problem solving capabilities.
      • Good communication skills
      • Able to work independently with limited work directions
      • Experience in programming (e.g. Java, C#, C++) is a pre
      • Experience with the agile way of working is a pre

      Compensation

      Contact Info

      In case you want to know more about the internship, please be in touch with our recruitment office, Corporate Recruiter IT Marie-Claire Scharis (marie-claire.scharis@daimler.com)

      Apply now

      Apply now

    • Customer Service Representative (French)

      21.01.2020

      Recruiter

      Mrs. Cicely Nitsche
      cicely.nitsche@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The CAC offers two different types of customer service for Mercedes-customers in France. The departments are blended which means you will be providing all services to our customers.

      Roadside Assistance
      Customers experiencing a vehicle breakdown can contact the Service 24 Hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Our Customer Service Representatives answer incoming calls from customers requiring assistance. Details are collected and entered into a crm system. In case the problem can’t be solved by telephone, the Customer Service Representative contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.

      Customer Service Department
      The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

      Do you enjoy building up a relationship with clients and do you have perfect writing skills? 
      Do you enjoy providing immediate assistance to customers and being part of a dynamic environment? Are you flexible enough to work in shifts? Stop reading and apply directly to become a part of our team!
       

      Job Requirements

      • Native level of French, both written and spoken
      • Excellent understanding of customer satisfaction
      • Good command of English (company language)
      • Ability to work in structures, to prioritize, analyze and coordinate your day to day business
      • Empathy and negotiation skills
      • Strong analytical skills
      • Open-minded to a diversity of cultures
      • Computer literacy
      • Act as our Brand ambassador

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      • Definite contract for 1 year, with option to permanent contract afterwards
      • An extensive initial training of up to 4 months
      • A “tailor made” individual development plan
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary
      • Competitive performance based salary growth
      • Result oriented bonuses
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
      • Collective health insurance at discounted rates
      • Pension plan

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (In French) and any other documentation that adds value to your application.
      For more information about this vacancy please contact the Recruitment Office on +31 43 356 2109

      Apply now

      Apply now

    • Customer Service Representative S24h - Italy (Italian)

      21.01.2020

      Recruiter

      Mrs. Manon Gosler
      manon.gosler-bongaerts@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customer mobility are available 24 hours a day, 365 days a year. The Retail Services department supports technical and product related competencies for the CAC, Daimler and external parties. 

      Function Description

      The Mercedes-Benz Service24h department is available 365 days per year, 7 days a week and 24 hours a day for customers in need of roadside assistance. 
      Employees answer inbound customer requests for roadside assistance in the customer’s native language and offer help on the phone or coordinate assistance through Mercedes-Benz authorized service providers.
      The philosophy is to ensure the customer is mobile again as quickly as possible.

      Job Requirements

      Your responsibilities

      • Employees answer incoming calls from customers requiring assistance.
      • Details are collated and entered into a computerised system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician.
      • We follow up and coordinate the case and keep the customer update.
      • The philosophy is to ensure the customer is mobile again as quickly as possible.
      Job requirements
      • Higher vocational education
      • Mother tongue Italian
      • Fluent English
      • Knowledge of Spanish language is an advantage
      • Good written and verbal skills
      • Advanced negotiation skills
      • Computer literacy
      • Knowledge of Italian culture and geography
      • Experience in customer care
      • Good understanding of customer satisfaction
      • Team player
      • Open-minded to a diversity of cultures.  
      • Ability to prioritize, analyze, plan and coordinate on high volumes

      Compensation


      Working hours 35 hours a week, shifts including nights (2-3 days a month) and weekends.
      Work in a growing international company in a young, ambitious, professional and dynamic environment.
      Collective health insurance at discounted rates, self-development opportunities, result-oriented bonus (variable payment) and pension plan are just some of the secondary benefits of working with us.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
      For more information about this vacancy please contact the Recruitment Office, Manon Gosler-Bongaerts by email: manon.gosler-bongaerts@daimler.com

      Apply now

      Apply now

    • Customer Service Representative - Spain (Spanish)

      23.01.2020

      Recruiter

      Mrs. Manon Gosler
      manon.gosler-bongaerts@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The Customer Service department serves all European customers and prospective customers by handling all enquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All enquiries and complaints are handled by telephone, mail, fax or e-mail. 
      Customer Service is responsible for after-sales service issues, technical and product topics and general company related inquiries for Spain.

      Job Requirements

      As a Customer Service Representative you are the most important interface between customers from Spain and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge. Multi-tasking is not a problem and you are a team player.

      • Higher vocational education
      • Native level speaker of Spanish (preferably European Spanish)
      • Good knowledge of English (company language)
      • Excellent grammar and verbal skills in native language
      • Advanced negotiation skills
      • Strong focus on customer satisfaction
      • Adding cultural and qualitative value to service
      • Knowledge of Spanish cultur 
      • Working experience in call center environement and customer care is a must
      • Good understanding of customer satisfaction
      • Team player
      • Open-minded to a diversity of cultures
      • Ability to prioritize, analyze, plan and coordinate on high volume.

      Compensation

      40 hours a week, Monday to Friday.

      Our offer
      Work in a growing international company in a young, ambitious, professional and dynamic environment.
      Collective health insurance at discounted rates, self-development opportunities, result-oriented bonus (variable payment) and pension plan are just some of the secondary benefits of working with us.

      Contact Info

      Due to data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

      For more information about this vacancy please contact Manon Gosler by email: manon.gosler-bongaerts@daimler.com

      Apply now

      Apply now

    • Customer Service Representative - Spain (Spanish)

      23.01.2020

      Recruiter

      Mrs. Manon Gosler
      manon.gosler-bongaerts@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center (CAC) is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      Within the Spanish department we have two main services

      • Customer Service department serves customers and prospective customers by handling all enquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All enquiries and complaints are handled by telephone, mail, fax or e-mail. Customer Service is responsible for after-sales service issues, technical and product topics and general company related inquiries.
      • Roadside assistance (Service 24h): available 365 days per year, 7 days a week and 24hours a day.
        Our employees answer roadside assistance requests, offer help and coordinate assistance through Mercedes-Benz authorized service providers.
        The philosophy is to ensure the customer is mobile again, as quickly as possible.

      Job Requirements

      As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge. Multi-tasking is not a problem and you are a team player.

      • Higher vocational education
      • Native Spanish speaker (preferably European Spanish)
      • Good knowledge of English (company language)
      • Excellent grammar and verbal skills in native language
      • Advanced negotiation skills
      • Strong focus on customer satisfaction
      • Adding cultural and qualitative value to service
      • Knowledge of Spanish cultur 
      • Working experience in call center environement and customer care is a must
      • Good understanding of customer satisfaction
      • Team player
      • Open-minded to a diversity of cultures
      • Ability to prioritize, analyze, plan and coordinate on high volume.

      Compensation

      35 hours a week, shift work.

      Our offer
      The initial salary for this position is € 1847 gross/month ( 35hrs/month) plus shift allowance.

      Work in a growing international company in a young, ambitious, professional and dynamic environment.
      Collective health insurance at discounted rates, self-development opportunities, result-oriented bonus (variable payment) and pension plan are just some of the secondary benefits of working with us.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

      For more information about this vacancy please contact Manon Gosler, Recruitment Mercedes-Benz CAC, by email, manon.gosler-bongaerts@daimler.com

      Apply now

      Apply now

    • Internship - Business Relationship Management IT - Mercedes-Benz Customer Assistance Center Maastricht

      24.01.2020

      Recruiter

      Mrs. Manon Gosler
      manon.gosler-bongaerts@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center [MBCAC] is located in Maastricht, the Netherlands and supports all after sales customers for passenger cars, trucks and vans in Europe. In 2015 the MBCAC has been granted the world wide governance role for all Mercedes aftersales call centers around the globe. As a consequence the local IT Provider for the MBCAC has transformed into a Global Service Provider for the core CRM and telephony applications of Daimler.

      In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.
       

      Function Description

      In order to serve our customers in the best way possible, our Demand Management & Governance team in the Customer Assistance Center in Maastricht is looking for support. The aim of the Demand Management & Governance team is to guide our business partners & customers by defining and coordination the best possible evolution of our global ICT platform while safeguarding their stability. As part of the Demand Management & Governance Team you will be part an international team with people from all over the world.

      In this Internship role you learn by doing. You will support the Business Relationship Managers and focus on small project management activities and small/medium demands.

      What do we need from you?

      • You are passionate about project management and/or ICT;
      • You are interested in Digital Transformation and you think that focusing on the customer makes the difference in terms of the best service;
      • You can see yourself studying, analyzing and identifying new solutions & functionalities that can help to improve agent support and customer service and you see challenges where other people see problems;
      • You have strong written and verbal communication, you can work effectively in a team and you can see yourself working with multiple different people and tasks;
      • You have strong conceptual thinking skills and you have an eye for detail as well as for the bigger picture;
      • Your skills and strengths will help us with the overall evolution of our global ICT platform, you are able organize yourself, manage your time and tasks and you work thoroughly while bringing in your own ideas, then this internship is the right fit for you;
      • You are responsible for helping to identify and support making business requirements transparent and understandable and for writing and transforming these requirements into scenarios/use cases. In addition you will support and coordinate small projects including the creation of project plans, meeting minutes etc.

      Job Requirements

      • Ideally study direction International business, information management or similar;
      • Fluent English, verbal and written;
      • German is a plus;
      • Affinity with IT;
      • Analytical Skills;
      • Extensive knowledge of Microsoft Office;

      Compensation

      We offer you an internship in a multicultural, young and informal international working environment:

      • 6 months full-time internship, 40 hours per week, Monday to Friday
      • Internship compensation, € 800,- gross based on 40 hours per week
      • Transportation plan: free public transport or contribution to fuel costs;

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application. You can apply until February 11th, 2020.


      For more information about this vacancy please contact Manon Gosler by email: manon.gosler-bongaerts@daimler.com





       

      Apply now

      Apply now