Mercedes-Benz Customer Assistance Center
Vacancies

Vacancies.

  • Vacancies

  • We are hiring.

     Do you see challenges where others see problems? Do you want to be part of an international team with great career opportunities? Can you imagine living in the multicultural Maastricht-Aachen Region? Please send us your application. You can find the current job vacancies at the Mercedes-Benz Customer Assistance Center here.

    Did you not find the job you were looking for? No problem! We have plenty of opportunities that might fit your talents and skills. Please contact us and send your CV and your motivation letter and we promise to get in touch with you as soon as possible. We would be delighted if we could offer you the right challenge.

    Please click here to submit your resume. If you have questions do not hesitate to call us at 0031 43 356 2222.

    • Customer Service Representative (French)

      17.12.2018

      Recruiter

      Mrs. Jasper Wellens
      flexpoint.wellens@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The CAC offers two different types of customer service for Mercedes-customers in France. The departments are blended which means you will be providing all services to our customers.

      Roadside Assistance

      Customers experiencing a vehicle breakdown can contact the Service 24 Hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Our Customer Service Representatives answer incoming calls from customers requiring assistance. Details are collected and entered into a crm system. In case the problem can’t be solved by telephone, the Customer Service Representative contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.

      Customer Service Department
      The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

      Do you enjoy building up a relationship with clients and do you have perfect writing skills? 
      Do you enjoy providing immediate assistance to customers and being part of a dynamic environment? Are you flexible enough to work in shifts? Stop reading and apply directly to become a part of our team!
       

      Job Requirements

      • Good understanding of Customer satisfaction
      • French as a native language, English on a professional level
      • Excellent written and verbal skills
      • Ability to work in structures, to prioritize, analyze and coordinate your day to day business
      • Empathy and negotiation skills
      • Strong analytical skills
      • Open-minded to a diversity of cultures
      • Computer literacy
      • Act as our Brand ambassador

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      Benefits:

      • An extensive initial training of up to 4 months
      • A “tailor made” individual development plan
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary
      • Competitive performance based salary growth
      • Result oriented bonuses
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs
      • Employee Car Program: discount on new or used Daimler brand cars
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
      • Collective health insurance at discounted rates
      • Pension plan

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (In French) and any other documentation that adds value to your application.
      For more information about this vacancy please contact the Recruitment Office on +31 43 3562109

      Apply now

      Apply now

    • Customer Service Representative Benelux

      17.12.2018

      Recruiter

      Mrs. Jasper Wellens
      flexpoint.wellens@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

       

      Function Description

      We offer two different services for our customers in the Benelux Region.

      Roadside Assistance

      Customers experiencing a vehicle breakdown can contact the Service 24 hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Employees answer incoming calls from customers requiring assistance. Details are collated and entered into a computerized system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.

      Customer Service
      The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.
       

      Job Requirements

      • Good understanding of Customer satisfaction;
      • Excellent knowledge of Dutch & French;
      • Fluency in English (corporate language);
      • Good written and verbal skills;
      • Ability to work in structures, to prioritize, analyse and coordinate your day to day;
      • Empathy and negotiation skills;
      • Open-minded to a diversity of cultures;
      • Computer literacy;
      • Act as our Brand ambassador.

      Compensation

      We offer you a job in a multicultural, young and informal international working
      environment with interesting conditions, both primary and secondary:

      Benefits

      • A “tailor made” individual development plan;
      • Employee Car Program: discount on new or used Daimler brand cars;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.

      Working Conditions
      • Full-time basis of 40 hours per week, however part-time basis can also be discussed;
      • Flexible shift system with day, evening and Saturday shifts. Being flexible for a night shift or a Sunday shift can be an asset, but is not a requirement;
      • We provide an extensive 4 week initial training and a follow up buddy program of 2-3 months;
      • You will be offered 1 contract with a duration of one year, after this the contract will be of an indefinite time.

      Contact Info

      In case of interest, please apply with CV and motivation letter in your native language by clicking the 'Apply button'.
      In case of questions or remarks, please do not hesitate to contact me by the following mail address: flexpoint.wellens@daimler.com

       

      Apply now

      Apply now

    • Customer Service Representative | German

      14.12.2018

      Recruiter

      Mrs. Sandra Besseling-Nies
      sandra.besseling_nies@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      We offer two different services for our customers in Germany, Austria and Switzerland.

      Roadside Assistance
      Customers experiencing a vehicle breakdown can contact the Service 24 hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Employees answer incoming calls from customers requiring assistance. Details are collated and entered into a computerized system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.

      Do you enjoy working in shifts and being part of a dynamic environment? Stop reading and apply directly to become a part of our team!

      Customer Service
      The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

      Do you enjoy working on a regular dayshift and do you have perfect writing skills? Don't be shy and differentiate yourself by convincing us of your way to communicate.

      Job Requirements

      • Good understanding of Customer satisfaction;
      • Mother tongue German;
      • Basic level in English (corporate language) and motivation to speak and improve it;
      • Good written and verbal skills;
      • Ability to work in structures, to prioritize, analyze and coordinate your day to day;
      • Empathy and negotiation skills;
      • Open-minded to a diversity of cultures;
      • Computer literacy;
      • Act as our Brand ambassador.

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      Benefits

      • Attractive salary based on previous experience;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      Additional benefits
      • Employee Car Program: discount on new or used Daimler brand cars;
      • Development: You will receive a personally tailored development plan with interesting career opportunities.
      • Social Activities: Due to our Social Club it is ensured that you also have fun with your colleagues after work.The company internal Social Club frequently organizes events and activities like kickboxing, dance courses, Friday night drinks, Yoga, tennis tournaments, kayak tours and indoor soccer games.
      • On top of free hot beverages like coffee (also coffee specialties like Café Latte, Espresso etc.), tea, soup and hot chocolate on all floors, you can visit our company barista to get special drinks and pastries like fresh Croissants and Donuts during your coffee breaks!
      • Healthy and diverse lunch options in the company restaurant including smoothies and theme days with e.g. Pizza, Burger, Pasta, Schnitzel and many more options! Daily salad buffet and a sandwich station is also one of our employees’ favorites.
      Working Conditions
      This Customer Service Representative position is on a fulltime or part-time basis. We provide an extensive 4 week initial training (fully paid) and a follow up buddy program of 2-3 months.
      Initially, you will be offered a contract with a duration of one year. After this period we would like to offer you an indefinite contract.

       
      Roadside Assistance
      Working in a 24 hour shift pattern with a competitive salary and the possibility to increase your income with the shift allowance.
       
      Customer Service
      Working in dayshift with a competitive salary.

      Contact Info

      Please use the “apply” button to upload your English CV and German Letter of motivation and any other documentation that adds value to your application.

      Apply now

      Apply now

    • Online Sales Lead Generator

      07.12.2018

      Recruiter

      Mrs. Sandra Besseling-Nies
      sandra.besseling_nies@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      What will be my role?
      As an Online Sales Lead Generator you will increase the quality and quantity of qualified leads for the sales force, resulting in stronger pipelines and increased revenue, by performing the lead generation, customer initial conversation and online journey steering for Mercedes-Benz Austria.
      You will play a crucial role in creating, implementing and reinforcing best practices and procedures to make lead generation discipline and the Sales Services team successful.
       
      How will I be successful?
      By solving our customer’s inquiries, complaints, problems or requests and providing him/her with the best possible long-term satisfaction in a timely, effective and accurate manner. Meanwhile you will perform specialized tasks.
      By handling and prequalifying Multi-Channel inbound inquiries via phone, chat and email (including central campaign leads) for Sales and Financial services on a national and international basis.
      By creating and processing cases, enquiries and complaints, e.g. general product questions, consult of vehicle search and configuration, explaining platform functionalities, explaining finance and leasing processes, explaining online sales process.
       
      What will be the challenges?
      You will not be challenged by cases from the Austrian and Suisse market only, but also international cases. By performing quality checks you will be able to improve processes and participate in an area of blended services.
      Furthermore, we highlight the fact that this Service is new to our company. You will have the chance to co-create and improve processes, utilize your pioneering mindset and built something special with your team members. The expectation is that the business will grow in the (near) future and so might do your career!

      Job Requirements

      What is the ideal profile consisting of...?

      • Preferably minimum 1 year working experience in customer qualification or reception in automotive, call center and/or service industry
      • Highly developed communication skills both verbal and written
      • You are a native German speaker and possesses a good level of English language skills.
      • Customer oriented mindset, consulting and service orientation through service-oriented thinking, acting and speaking
      • Basic knowledge of sales and aftersales processes in the automotive retail
      • Pro-active in seeking customer satisfaction
      • Affinity with online communication (chat)
      • High stress threshold, avoiding the temptation to react without thinking
      • Interpersonal skills in an appreciative manner with clients and colleagues
      • Ownership and independent thinking
      • High sense of responsibility
      • International team player
      • Ability to take decisions/create solutions when faced with complex cases/situations
      • Ability to multitask when required
      • Strong willingness to buddy others and highlight bottlenecks
      • Application of accuracy and case completeness in all cases
      • Strong focus on competencies, self-improvement, analytical thinking and self-reflection
      • Basic MS-Office Skills
      • Nice to have: system skills in customer data management, lead management, CRM, DMS systems

      Compensation

      An Online Sales Lead Generator will be offered a rewarding job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary such as:

      • Attractive salary based on previous experience;
      • Result oriented bonuses;
      • Competitive performance based salary growth;
      • Holiday allowance: 8% of annual salary;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      Is there more? Yes, we also offer:
      • Employee Car Program: discount on new or used Daimler brand cars;
      • Development: You will receive a personally tailored development plan with interesting career opportunities.
      • Social Activities: Due to our Social Club it is ensured that you also have fun with your colleagues after work. The internal company Social Club frequently organizes events and activities like kickboxing, dance courses, Friday night drinks, dance courses, Yoga lessons, tennis tournaments, kayak tours, indoor soccer games…
      • Free hot beverages like coffee (also coffee specialties like Café Latte, Espresso etc.), tea, soup and hot chocolate on all floors. You can also visit our company café to get special drinks and pastries like fresh Croissants and Donuts during your coffee breaks
      • Healthy and diverse lunch options in the company restaurant including smoothies and theme days with e.g. Pizza, Burger, Pasta, Schnitzel and many more options! Daily salad buffet and a sandwich station is also one of our employees’ favorites.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

      For more information, contact Gianni Crisafulli (Senior Corporate Recruiter) at +31 43 356 21 40 

      Apply now

      Apply now

    • Customer Service Representative

      21.08.2018

      Recruiter

      Mrs. Cicely Nitsche
      cicely.nitsche@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      We are currently recruiting for two departments:

      Roadside Assistance
      Customers experiencing a vehicle breakdown can contact the Service 24 Hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Our Customer Service Representatives answer incoming calls from customers requiring immediate assistance. Details are collected and entered into a crm system. In case the problem can’t be solved by telephone, the Customer Service Representative contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.

      Do you enjoy providing immediate assistance to customers and being part of a dynamic environment? Are you flexible enough to work in shifts? Stop reading and apply directly to become a part of our team!

      Working hours
      The department is open 24/7, 365 days a year. You will be working 37,5 hours per week in a 24 hour shift pattern with a competitive salary and the possibility to increase your income with the shift allowance

      Customer Service
      The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

      Do you enjoy building up a relationship with clients and do you have perfect writing skills? Do you prefer to work in more regular dayshifts?  Don't be shy and differentiate yourself by convincing us of your way to communicate.

      Working hours
      The department is open from Monday to Friday. You will be working 40 hours per week in dayshift with a competitive salary.

      Job Requirements

      • Good understanding of Customer satisfaction
      • English as a native language
      • Excellent written and verbal skills
      • Ability to work in structures, to prioritize, analyze and coordinate your day to day business
      • Empathy and negotiation skills
      • Open-minded to a diversity of cultures
      • Computer literacy
      • Act as our Brand ambassador

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      Benefits:

      • An extensive initial training of up to 4 months
      • A “tailor made” individual development plan
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary, paid out in May
      • Competitive performance based salary growth
      • Result oriented bonuses
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs
      • Employee Car Program: discount on new or used Daimler brand cars
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
      • Collective health insurance at discounted rates
      • Pension plan
      Additional benefits
      • Social Activities: Due to our Social Club it is ensured that you also have fun with your colleagues after work. The company internal Social Club frequently organizes events and activities like kickboxing, dance courses, Friday night drinks, Yoga, tennis tournaments, kayak tours and indoor soccer games.
      • Enjoy massages free of charge during your breaks.
      • Free hot beverages like coffee (also coffee specialties like Café Latte, Espresso etc.), tea, soup and hot chocolate on all floors. You can also visit our company café to get special drinks and pastries like fresh Croissants and Donuts during your coffee breaks!
      • Healthy and diverse lunch options in the company restaurant including smoothies and theme days with e.g. Pizza, Burger, Pasta, Schnitzel and many more options! Daily salad buffet and a sandwich station is also one of our employees’ favorites.
      Working Conditions
      • This Customer Service Representative position is on a fulltime basis. We provide an extensive 4 week initial training (fully paid) and a follow up buddy program of 2-3 months. 

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

      For more information about this vacancy please contact the Recruitment Office on +31 43 3562710.

      Apply now

      Apply now

    • Quality Specialist Mercedes-Benz Customer Assistance Center Maastricht

      25.09.2018

      Recruiter

      Mrs. Manon Gosler
      manon.gosler-bongaerts@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customer mobility are available 24 hours a day, 365 days a year. The Retail Services department supports technical and product related competencies for the CAC, Daimler and external parties.

      The CAC is process-oriented, professionally managed and focused on providing the highest level of customer satisfaction. The customer experience is the sum of all the touch points that a customer has with the Mercedes-Benz Customer Assistance Center Maastricht. Our operations are driven by quality assurance and established performance standards.

       

      Function Description

      As a Quality Specialist you are part of the Customer Operations department which is in charge for all Customer Contacts of Mercedes-Benz in Europe.
       
      The Operational Quality Management department is responsible for achieving operational quality assurance by analysis of customer feedbacks and translating them into operational improvement areas. Objective is to identify, resolve and improve operational quality, preparing and completing action plans; implementing quality measures through quality coaching’s to agents and dedicated feedback to operational managers.
       
      The Quality Specialist is responsible to translate the corporate quality strategy into actions hence supporting the markets with quality measurements and activities allowing them to sustainably reach their targets in terms of customer satisfaction.

      • Monitors Omni Channel Internal & External sources. Analyzes, gathers and Process information regarding customer satisfaction surveys and internal indicators, in order to improve Customer Satisfaction and to match the Quality Standards of the Company
      • Support Markets with customer complaint handling and Omni Channel Audits
      • Ensures that Company Policies, Processes and Quality Standards are followed
      • Proceed to give Feedback and Coaching Sessions to the CSRs upon detected need or ad hoc request by the OM / CSR and document it
      • Prepares quality documentation and reports
      • Propose and define Action Plans to the Management to improve CSRs performance and Enhance Overall Quality

       

      Job Requirements

      • Higher vocational /university degree
      • Data analysis experiences
      • Coaching experiences
      • Ideally experience with lean management and knowledge of COPC standards
      • Independent thinking and acting
      • Conceptual and analytical thinking
      • Excellent language skills (native/near native) in Spanish and French, the corporate language is English

      Compensation

      Full-time position 40 hours per week between Monday to Friday, dayshift.

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • Result oriented bonuses;
      • Competitive performance based salary growth;
      • Holiday allowance: 8% of annual salary;
      • 200 vacation hours (based on full time employment);
      • Pension plan;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Employee Car Program: discount on new or used Daimler brand cars.
       

       

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application. You can respond to this vacancy until March 5th, 2019.

      For more information about this position, please contact Manon Gosler-Bongaerts at Mercedes-Benz Recruitment by email: manon.gosler-bongaerts@daimler.com.

      Apply now

      Apply now

    • Technical Service Representative | Expert Dealer Hotline BNL

      09.10.2018

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The Mercedes-Benz Customer Assistance Center Maastricht with the Retail Service department is the global escalation entity for parts in the Mercedes-Benz logistics chain. The supported entities consist of the Mercedes-Benz local headquarters, general distributors and logistic centers. Furthermore, the TSRII’s role is to liaise with internal and external partners for resolving complex issues.

      The Technical Service Representative II acts within a high level technical department with specialist tasks. The TSR II reports directly to the Technical Operations Manager and her/his field of responsibility covers the support and handling/dealing with cases of Daimler customers as 2nd level and/or requests/incidents of Daimler retail network, Daimler HQ, market performance centers (MPC’s) and customers outside the service network. 

      Your tasks & responsibilities:

      • Resolve fast lane escalations, (back) order management, reverse and return logistics related issues for all Mercedes-Benz business units (passenger cars, vans and trucks)
      • Appropriate usage of available resources and documentation of business related activities in relevant system (e.g. ticketing system)
      • Analyze and investigate logistic issues using own knowledge, computer applications, databases with other Daimler entities and external partners. 
      • Assess requirement to involve Technical Specialists and/or Management and delegate / escalate according to process when required. Ensure correct activity documentation and routing of delegation via the appropriate systems
      • Ensure complete, accurate documentation of all related issues like fast lane, order management, reverse and return logistics according to specific data requirements of each request, in order to facilitate the case handling and to provide other parties involved with the relevant information. 
      • Continuously monitor assigned/open cases to ensure timely investigation and response to support requests and departmental reporting commitments to Daimler internal partners. 
      • Ensure continuous update of own information and relevant knowledge regarding supported products, tools, Daimler processes and information systems. Ensure changes to service-relevant MBCAC operational procedures are incorporated in own work. 
      • Fulfill and execute order management for the appropriate customers (national and international)
      • Act as a liaison contact person with the logistics centers in order to ensure smooth deliveries of goods
      • Clarify and initiate transport and shipment issues towards the appropriate dealers.
      • Handle and support market related promo activities (e.g. seasonal parts) 
      • Handle reverse- and returns logistics issues in the appropriate market
      • Special case and order management handling 
      • Excellent management skills to handle cases based on the escalation level (end to end) to find the best solution for the issue
      • Excellent communication skills will be required to solve issues directly with the retailers via phone, email, workflow and systems

      Job Requirements

      • Effective communication skills with coworkers and customers
      • Native level in Dutch written and spoken
      • Independent use of the French and English language (B1)
      • Additional German language will be an added value
      • Experience in customer support / problem solving business processes
      • Creativity when handling problems independently
      • Excellent tracking skills and analytical attitude towards work
      • Strong time management, accountability and organizational skills
      • Excellent knowledge of principles and processes for providing customer and personal services
      • Affinity with the car trade and technology
      • Strong identification with the Daimler organization
      • Knowledge of Daimler products and their parts
      • Strong stress management skills 
      • Handling escalations in combination with regular workload without detriment to own stress level
      • Acts as a “brand ambassador” with a strong customer focus
      • IT knowledge (Basic knowledge & MS Windows/Office)
      • Strongly oriented to Customer’s Satisfaction, both B2B and B2C
      • Integrity, client focus and going the extra mile to bring valuable solutions
      • High communication skills in crucial conversations

      Compensation

      Compensation
      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      Benefits:

      • A “tailor made” individual development plan;
      • Employee Car Program: discount on new or used Daimler brand cars;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      Working hours:
      This Technical Service Representative position is on a fulltime base. Full-time position 40 hours per week between Mondays to Friday, dayshift. The salary linked to this position is € 2.290,= gross* a month. We provide an extensive initial training and a follow up program.You will be offered one contract with a duration of one year, after this the contract will be of an indefinite time. 
       

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

      For more information about this vacancy please contact Cristina López Pérez on +31 43 35 62 708.

      Apply now

      Apply now

    • Customer Service Representative | Hungarian

      06.11.2018

      Recruiter

      Mrs. Sandra Besseling-Nies
      sandra.besseling_nies@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The Central Eastern European department provides services for customers in Poland, Hungary, Czech Republic and Slovakia. Within this department we offer combined services:

      Service 24hours department:
      Customers experiencing a vehicle breakdown can contact the Service 24 hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day.
      Employees answer incoming calls from customers requiring assistance.
      Details are collated and entered into a computerised system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician.
      The philosophy is to ensure the customer is mobile again as quickly as possible.

      Customer Service department:
      The Customer Service department serves all European customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles.
      All inquiries and complaints are handled by telephone, mail, fax or e-mail.  Customer
      Service is responsible for after-sales service issues, technical and product topics and general company related inquiries.

      As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge. Multi-tasking is not a problem and you are a team player.

      Job Requirements

      • Good understanding of Customer satisfaction
      • Mother tongue Hungarian
      • Fluent English (corporate language)
      • Additional Czech, Slovak, Polish or German language will be an asset
      • Good written and verbal skills
      • Ability to work in structures, to prioritize, analyze and coordinate your day to day
      • Empathy and negotiation skills
      • Open-minded to a diversity of cultures
      • Computer literacy

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      Benefits
      • Attractive salary based on previous experience;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      Additional benefits
      • Employee Car Program: discount on new or used Daimler brand cars;
      • Development: You will receive a personally tailored development plan with interesting career opportunities.
      • Social Activities: Due to our Social Club it is ensured that you also have fun with your colleagues after work.The company internal Social Club frequently organizes events and activities like kickboxing, dance courses, Friday night drinks,frequently organizes events and activities like kickboxing, dance courses, Yoga, tennis tournaments, kayak tours and indoor soccer games.
      • Enjoy massages free of charge during your breaks.
      • Free hot beverages like coffee (also coffee specialties like Café Latte, Espresso etc.), tea, soup and hot chocolate on all floors. You can also visit our company café to get special drinks and pastries like fresh Croissants and Donuts during your coffee breaks!
      • Healthy and diverse lunch options in the company restaurant including smoothies and theme days with e.g. Pizza, Burger, Pasta, Schnitzel and many more options! Daily salad buffet and a sandwich station is also one of our employees’ favorites.

      Working Conditions:
      This position is on a fulltime base (40 hrs per week). 24 hours shift pattern with a competitive salary and the possibility to increase your income with the shift allowance.
      We provide an extensive 4 week initial training and a follow up buddy program. 

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
       

      Apply now

      Apply now

    • Kundenbetreuer Connected Mobility Services

      12.11.2018

      Recruiter

      Mr. Gianni Crisafulli
      gianni.crisafulli@daimler.com

      Company Information

      Das Mercedes-Benz Kundenkontaktcenter in Maastricht ist eine der wichtigsten Verbindungen zwischen den Kunden und der Mercedes-Benz Marke. Unser Ziel ist es unseren Kunden und Verkäufern der Daimler Marken jederzeit einen ausgezeichneten Service zu bieten. 24 Stunden am Tag, 7 Tage die Woche und 365 Tage im Jahr sorgen wir mit unserer Pannenhilfe dafür, dass unsere Kunden unterwegs mobil bleiben. Wir leben das wichtigste Versprechen der Marke: „Das Beste oder nichts.“

      Function Description

      Du wirst im Bereich Connected Mobility Services arbeiten. Dazu gehört unter anderem Mercedes me connect, das Kunden durch Apps und Webseiten mit ihrem Fahrzeug verbindet, jederzeit und ortsunabhängig. Lies mehr über die Mercedes Mobility Services: www.daimler.com/products/services/mobility-services

      • Eingehende Anfragen, Vorfälle oder Probleme annehmen
      • Probleme über Telefon oder gemäß der vordefinierten Prozesse lösen und größere Probleme an die höheren Level weiterleiten
      • Alle Aktivitäten im Ticket System dokumentieren
      • Schwachstellen oder Probleme in den Prozessen identifizieren und weitergeben
      • Teilnahme am Aufbau und der weiteren Entwicklung des neuen Geschäftsfeldes
      Arbeitsbedingungen:
      • Vollzeit – 40 Stunden pro Woche, in Schichten
      • Wettbewerbsfähiges Gehalt, plus Schichtzuschlag
      • 4-wöchiges Training und Buddy-Programm für die ersten Wochen

      Job Requirements

      • Ausgezeichnetes Kommunikationsvermögen (mit Privat- und Geschäftskunden)
      • Fließende Deutsch- und gute Englischkenntnisse
      • Erfahrungen im Kundenservice wünschenswert
      • Fähigkeit, Probleme über Telefon zu identifizieren, analysieren und zu lösen
      • Kenntnisse von Support-Systemen vorteilhaft

      Compensation

      Wir bieten dir einen Job in einer multikulturellen und familiären, internationalen Arbeitsumgebung mit interessanten Konditionen:

      Vergütungspaket
      Wir bieten dir einen Job in einer multikulturellen und familiären, internationalen Arbeitsumgebung mit interessanten Konditionen:

      • Wettbewerbsfähiges, performance-basiertes Gehalt plus ergebnisorientierter Bonus
      • Lukratives Umzugspaket: Reise-, Unterkunfts-, Makler- und Umzugskosten können übernommen werden – falls zutreffend
      • Pendler-Unterstützung: kostenloses Fahrrad alle 3 Jahre, kostenloses
      • Ticket für öffentliche Verkehrsmittel oder Erstattung von Benzinkosten
      • Vergünstigte Krankenversicherung sowie Rentenplan
      • 8 % Urlaubszuschuss auf das Jahresgehalt
      • Für Arbeitszeiten außerhalb der regulären Tagesschicht: 25% bis 100% Gehaltszuschlag
      • Möglichkeit einer jährlichen Gehaltssteigerung
      • Rabatt auf neue oder gebrauchte Fahrzeuge der Daimler Marken
      • Entwicklung: Einen auf dich zugeschnittenen Entwicklungsplan mit interessanten Karrieremöglichkeiten
      • Social Activities: Unser Social Club sorgt dafür, dass wir auch außerhalb der Arbeit Spaß miteinander haben. Regelmäßig finden Events und Aktivitäten wie Kickboxing, Tanzkurse, Drinks, Yoga, Tennis-Turniere, Kajak-Fahren und Indoor-Fußball statt.
      • Kostenlose Heißgetränke
      • Gesunde und vielfältige Lunch-Optionen mit Smoothies & Thementagen mit z.B. Pizza, Burger, Schnitzel, Pasta und vielem mehr!

      Contact Info

      Bitte bewirb dich mit deinem aktuellen Lebenslauf und deinem Motivationsschreiben in englischer Schrift online.
      Für weitere Informationen zur Stellenausschreibung kontaktiere bitte Gianni Crisafulli unter: +31 43 356 21 40

      Apply now

      Apply now

    • Customer Service Representative

      03.12.2018

      Recruiter

      Mrs. Jasper Wellens
      flexpoint.wellens@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      For our UK markets we are currently recruiting candidates wanting to relocate to the beautiful city of Maastricht, located in the south of the Netherlands.
      If you are interested in working with us, please read further for more information about our different departments.

      Roadside Assistance
      Customers experiencing a vehicle breakdown can contact the Service 24 Hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Our Customer Service Representatives answer incoming calls from customers requiring immediate assistance. Details are collected and entered into a crm system. In case the problem can’t be solved by telephone, the Customer Service Representative contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.

      Do you enjoy providing immediate assistance to customers and being part of a dynamic environment? Are you flexible enough to work in shifts? Stop reading and apply directly to become a part of our team!

      Working hours
      The department is open 24/7, 365 days a year. You will be working 37,5 hours per week in a 24 hour shift pattern with a competitive salary and the possibility to increase your income with the shift allowance

      Customer Service
      The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

      Do you enjoy building up a relationship with clients and do you have perfect writing skills? Do you prefer to work in more regular dayshifts?  Don't be shy and differentiate yourself by convincing us of your way to communicate.

      Working hours
      The department is open from Monday to Friday. You will be working 40 hours per week in dayshift with a competitive salary.

      Job Requirements

      • Good understanding of Customer satisfaction
      • English as a native language
      • Excellent written and verbal skills
      • Ability to work in structures, to prioritize, analyze and coordinate your day to day business
      • Empathy and negotiation skills
      • Open-minded to a diversity of cultures
      • Computer literacy
      • Act as our Brand ambassador

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary: 

      Benefits:

      • An extensive initial training of up to 4 months
      • A “tailor made” individual development plan
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary, paid out in May
      • Competitive performance based salary growth
      • Result oriented bonuses
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs
      • Employee Car Program: discount on new or used Daimler brand cars
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
      • Collective health insurance at discounted rates
      • Pension plan
      Additional benefits
      • Social Activities: Due to our Social Club it is ensured that you also have fun with your colleagues after work. The company internal Social Club frequently organizes events and activities like kickboxing, dance courses, Friday night drinks, Yoga, tennis tournaments, kayak tours and indoor soccer games.
      • Enjoy massages free of charge during your breaks.
      • Free hot beverages like coffee (also coffee specialties like Café Latte, Espresso etc.), tea, soup and hot chocolate on all floors. You can also visit our company café to get special drinks and pastries like fresh Croissants and Donuts during your coffee breaks!
      • Healthy and diverse lunch options in the company restaurant including smoothies and theme days with e.g. Pizza, Burger, Pasta, Schnitzel and many more options! Daily salad buffet and a sandwich station is also one of our employees’ favorites.
      Working Conditions
      • This Customer Service Representative position is on a fulltime basis. We provide an extensive 4 week initial training (fully paid) and a follow up buddy program of 2-3 months. 

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

      For more information about this vacancy please contact the Recruitment Office on +31 43 3562109

      Apply now

      Apply now

    • Customer Service Representative- Social Media (Swedish)

      11.12.2018

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The success of the Mercedes-Benz Social Media Team is rooted in social listening skills.
       
      We make an effort to listen to our customers. To know their “likes” and “dislike”, to understand their interests and concerns, who they are, what they care about and what they do. We follow them into their virtual world.
       
      We are driven to perfection not only because we know our audience but also because we perfectly understand the specific nature of each of the social media channels. We are able to change and adopt the tone of voice between the platforms to engage and hooked our followers and generate social conversations.

      Day to day, we share our Mercedes-Benz passion alongside our 40+ million fans, whether it is a product enquiry, complaint or simply appreciation.
      Our #BestFans can chat with us via Twitter, Facebook, Instagram, YouTube, LinkedIn, Google+ and many more channels.

      Job Requirements

      For our international team we are looking for a colleague native Swedish. Additional languages will be an added value. Fluent Danish will be a plus.
       
      We are living in a fast moving and dynamic environment that requires strong customer focus, creativity and particular interest for the automotive sector and technology.
      Experience with SM dialogue, journalism or blogging would be appreciated.

      We believe in the strength of doing things together, team work is an essential part of our daily business. We aim for candidates with an enthusiastic and inspiring personality.

      “What is the best part about our Social Media Team? Being able to release your inner creativity!
       
      Be part of #MercedesBenzthebestornothingteam!

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:                                             

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Employee Car Program: discount on new or used Daimler brand cars 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
      • A “tailor made” individual development plan
      The opening hours are from 08h30 to 21h00, Monday to Sunday ( flexible schedule applicable)

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
      For more information about this vacancy please contact the Recruitment Office on +31 43 3562708

      Apply now

      Apply now

    • Specialist | International Material Datasheet Mngt.

      13.12.2018

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      Function Description

      Cooperation is crucial when it comes to finding the best solutions and answers to our customers. You will be responsible to ensure legal requirements for all Material Datasheets are met and available within the Aftersales Logistics Business to our Global Partners around the world in terms of IMDS & Reach Management. Your team is within the department; Partner Network Management & Life Cycle Service.

      Main responsibilities:

      • Understanding of and able to analyze Material Datasheets relevant LAW Regulations;
      • Handling of incoming inquiries and/or escalations from first initial sampling process;
      • Control and tracking of corrective action taken towards suppliers or internal departments;
      • Create, Analyze Reporting for internal and external purposes;
      • Coordination with suppliers, internal departments, service providers;
      • Control of component-specific and overall costs (e.g. service provider for creating documents of compliance);
      • Implementation control of operational areas with compliance of legal requirements, advising and identification of affected areas;
      • Collaborating in process design and actively create / update documentation on Knowledge and Processes;
      • Developing, planning and follow-trough of measures required for any adaption of GSP processes/procedures within this area;
      • Identifying and coordinating solutions for cross-departmental issues (GPS internal as well as external);
      • Project coordination for IMDS & Reach topics up to and including final approval (project management with a timeline); development and execution of processes and standards;
      • Able to plan and lead Telco`s / follow-up meetings.

      Job Requirements

      Job requirements 

      • Experience and/or Study (Chemical - Law);
      • Good IT-knowledge (MS-office);
      • Interest in international supplier contact – oriented to Customer’s Satisfaction;
      • Excellent tracking and Analytical skills, process-oriented and strategic thinking;
      • Endurance and reliability
      • Fluent level in English, German and preferably an additional language, written and spoken;
      • Experience in project management;
      • Ownership and independent thinking - Entrepreneurial approach;
      • Highly professional communication and conflict resolution skills;
      • Willing to worldwide travel.

      Compensation

      Compensation
      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      Benefits:

      • A “tailor made” individual development plan;
      • Employee Car Program: discount on new or used Daimler brand cars;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      Working Conditions
      The salary linked to this position is € 3.410, = *. Based on a full-time position of 40 hours per week, between Monday to Friday, dayshift. We provide an extensive initial training and a follow up program.You will be offered one contract with a duration of one year, after this the contract will be of an indefinite time.

      *Please take into account that The Netherlands has a divergent tax system than other EU countries.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (In English) and any other documentation that adds value to your application.

      For more information about this vacancy please contact Recruiter, Cristina López Pérez, on +31 (0)43 356 2708.

      Apply now

      Apply now

    • Technical Service Representative - Kundenbetreuungscenter Front Desk

      17.12.2018

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The XENTRY Support KBC Frontdesk is the point of contact for inquiries from Market Operational Centers/General Distributors and the Retailer Network related to system contract management, StartKeys (software license) and customer data management with regards to XENTRY products and services using the tools and software supplied by Daimler’s aftersales division, Global Service and Parts (GSP/O).

      Task and Responsibilities

      • Proactively monitor all incoming communication channels from B2B customers and respond to their queries in a timely and professional manner
      • Analyze and investigate issues making use of acquired knowledge and available tools.
      • Provide information and assistance related to system contract management, StartKeys (software license) and customer data management with regards to XENTRY products and services as well as investigate problems related to the dispatch of cases and process adherence, etc
      • Accurately document work related activities in the relevant ticketing system according to established policies and procedures
      • Direct coordination, when necessary, with GSP 2nd & 3rd level as well as external stakeholders to resolve complex enquiries and complaints about supported products
      • Discrete and adequate handling of confidential information related to customer data as well as financial transactions and records
      • Ensure correct registration of Independent Service Providers in the Daimler database according to established guidelines
      • Ensure timely expedition of shipment documentation based on country-specific customs regulations
      • Ensure all areas of personal/departmental responsibility are handled promptly, accurately and with outstanding customer service
      • When required, perform other duties and responsibilities as assigned
      • Adaptive and flexible to changing business requirements
      • Buddying/training tasks mentoring junior staff

      Job Requirements

      • Very strong organizational and administrative skills
      • Highly proficient to native German speaking and fluent in English (corporate language).
      • Strong communication skills (B2B), both written and verbal.
      • Good skills in customer support and methodological approach to problem solving. 
      • Completed vocational education. High vocational or bachelor level is an advantage but not a requirement. Candidates without a degree will be considered given equivalent experience and abilities.
      • Affinity with IT - Computer literate (MS Windows Office)
      • Basic knowledge of automotive technology and Daimler Aftersales Applications is an advantage  
      • ‘Can-do’ and proactive energetic attitude in a diverse and intercultural environment.
      • Take ownership and responsibility to ensure action is taken in time sensitive situations.
      • Open communication style and participation in Feedback culture

      Compensation

      We offer you a job in a multi-cultural, young and informal international working environment with interesting conditions, both primary and secondary:

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Employee Car Program: discount on new or used Daimler brand cars 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
      • A “tailor made” individual development plan

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

      For more information about this vacancy please contact the Recruitment Office on +31 43 3562708

      Apply now

      Apply now

    • Administrative Assistant (Purchase)

      18.12.2018

      Recruiter

      Mrs. Cicely Nitsche
      cicely.nitsche@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The Purchasing Department is part of the Finance & Control Department. The Purchase Assistant is responsible for the administrative handling of all purchase activities, and to support the Purchaser in developing and implementing purchase processes and procedures.

      Primary Responsibilities

      • Administrate, process and document all purchase activities in order to keep track of all purchase expenses within the CAC
      • Maintain databases with Contracts/Orders/Suppliers to be able to trace all relations, costs, and other information related to CAC purchase activities
      • Produce and process purchase documentation to enable all authorized employees to handle the purchase process in a uniform manner
      • Analysis of purchase needs with the goal to forecast on future needs, enabling Finance to make accurate reservations for purchase activities in OP
      • Secure a correct handling of the purchase process by authorised personnel according to the signature book
      • Actively participate in continuous process improvements in order to further optimize the transactional purchasing process within the CAC
      • Onboarding new suppliers and safeguard relevant policy, including processing full documentation
      Secondary Responsibilities
      • Further development of purchase documentation and guidelines
      • Participate in other departmental work if needed

      Job Requirements

      • Vocational (MBO) education (preferably a Nevi-MIL degree)
      • Experience with the above mentioned tasks
      • Knowledge of purchase processes preferably in a service oriented company
      • Knowledge of contract handling and registration
      • Good command of English and Dutch language is a must
      • Service oriented and solution minded; hands-on attitude
      • Good knowledge of MS Office
      • Pro-active and accurate
      • Capable of handling strict rules and regulations

      Compensation

      You have the opportunity to work in a growing international company in a young, ambitious, professional and dynamic environment.

      We offer you a competitive remuneration package. A Collective Health Insurance at discounted rates, self-development opportunities, result-oriented bonus (variable payment) and pension plan are just some of the secondary benefits of working with us.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application. We will only accept applications that are uploaded via our recruitment system.

      For more information about this vacancy please contact the Recruitment Office on +31 43 3562109

      Apply now

      Apply now

    • Junior .NET Developer

      20.12.2018

      Recruiter

      Mrs. Rivka Bucx
      rivka.bucx@daimler.com

      Company Information

      Junior .NET Developer wanted for Mercedes-Benz Customer Assistance Center. You can find us in Maastricht, the Netherlands; we are called the Compass Delivery Center (CDC). Throughout the years we fine-tuned Compass and set it to our own standards. Compass, based on Oracle Siebel/Avaya/Genesys, is a high performing and scalable platform which is rapidly expanding in terms of functionality and global coverage for the aftersales CRM activities of Mercedes-Benz.
      Currently we are in the middle of our worldwide rollout of 54 countries and we have still 24 countries to go. Do you want to be a part of our international team and help us to setup the global Platform?

      Function Description

      - You will be responsible for building and modifying the technical solutions that enable business requirements
      - Support on the design of technical solutions for project scope
      - Produce clean, efficient code\configuration based on specifications
      - Integrate software components and third-party programs
      - Support incidents, changes and problems management process to ensure the reliability of our applications
      - Recommend improvements to existing solutions as necessary
      - Improve the effectiveness and efficiency of our Business processes
      - Clearly and regularly communicate with management, direct leads and technical support colleagues
      - Provide technical documentation of new or enhanced processes, instruments, products and systems
      - Support on day to day activities to ensure reliable service provisioning
       

      Job Requirements

      Skills / Attributes Required

      • Good verbal and written communication skills required
      • Design, implement and execute Software Build & Release Process:
      • Microsoft .NET Framework
      • JavaScript and JavaScript Frameworks (JQuery)
      • Modern Web Technology (HTML5, CSS , XML, XSLT)
      • Must have knowledge of Microsoft Technologies and key industry standards
      • Knowledge of Microsoft Windows Server
      • Interfaces and Webservices (SOAP/REST/MQ)
      • Relational databases (Oracle)
      • Demonstrable analytical and problem solving skills

      Compensation

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • Result oriented bonuses;
      • Competitive performance based salary growth;
      • Holiday allowance: 8% of annual salary;
      • 200 vacation hours (based on full time employment);
      • Pension plan;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Employee Car Program: discount on new or used Daimler brand cars
      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      Contact Info

      For more info, please contact Rivka Bucx, Corporate Recruiter, at 0031 43 3562085

      Apply now

      Apply now

    • Intern IT Communications

      20.12.2018

      Recruiter

      Mrs. Rivka Bucx
      rivka.bucx@daimler.com

      Company Information

      Internship IT Communications Mercedes-Benz Customer Assistance Center (CAC)
      IT communications creative wanted for Mercedes-Benz Customer Assistance Center. You can find us in Maastricht, the Netherlands; we are called the Compass Delivery Center (CDC). Throughout the years we fine-tuned Compass and set it to our own standards. Compass, based on Oracle Siebel/Avaya/Genesys, is a high performing and scalable CRM platform which is rapidly expanding and changing in terms of functionality and global coverage for the aftersales CRM activities of Mercedes-Benz.
      Currently we are in the middle of our worldwide rollout of 54 countries and we have numerous countries to go!

      Function Description

      Do you want to be a part of our international team and help us in the communication @CAC and worldwide to make our colleagues fans of the (new) CRM tool possibilities?
      Your challenges:
      Together with this incredible team you will share the responsibility to communicate about the (new) aspects of our CRM systems and service provisioning including the Database platform. You are the link between IT & Corporate Communications. Your role:

      • Make it fun working. Engage employees in IT system changes.
      • What’s in it for them?
      • Make use of newest media/tools
      • Think of solutions to make the connection with colleagues in contact centers worldwide
      • Targeted communication
      • Act as brand ambassador
      • Support in living the values

      Job Requirements

      What do we ask from you?
      Your must have’s:

      • HBO degree. Bachelor thesis, could be a role for two persons
      • Strong affinity with new media channels
      • YouTube lover
      • Experience in producing video content
      • Team player
      • Very creative mind-set
      • ‘Just do it’ mentality. Executor
      Nice to have’s:
      • Sees challenges, instead of problems.
      • Self-starter.
      • Go for the extra mile

      Compensation

      Our offer to you

      • An exciting internship within an international environment for 6 months
      • Strong collaboration Communications & IT
      • 40 hours per week, Monday to Friday
      • An excellent monthly financial compensation

      Contact Info

      For more info, please contact Rivka Bucx, Corporate Recruiter at 0031 43 3562085

      Apply now

      Apply now

    • Customer Service Representative (Polish)

      15.01.2019

      Recruiter

      Mrs. Sandra Besseling-Nies
      sandra.besseling_nies@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The Central Eastern European department provides services for customers in Poland, Hungary, Czech Republic and Slovakia. Within this department we offer combined services:

      Service 24hours department:
      Customers experiencing a vehicle breakdown can contact the Service 24 hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day.
      Employees answer incoming calls from customers requiring assistance.
      Details are collated and entered into a computerised system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician.
      The philosophy is to ensure the customer is mobile again as quickly as possible.

      Customer Service department:
      The Customer Service department serves all European customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles.
      All inquiries and complaints are handled by telephone, mail, fax or e-mail.  Customer
      Service is responsible for after-sales service issues, technical and product topics and general company related inquiries.

      As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge. Multi-tasking is not a problem and you are a team player.

      Job Requirements

       Good understanding of Customer satisfaction
      • Mother tongue Polish, with very good knowledge of German
      • Fluent English (corporate language)
      • Additional Czech, Slovak or Hungarian language would be an asset
      • Good written and verbal skills
      • Ability to work in structures, to prioritize, analyze and coordinate your day to day
      • Empathy and negotiation skills
      • Open-minded to a diversity of cultures
      • Computer literacy

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      Benefits

      • Attractive salary based on previous experience;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      Additional benefits
      • Employee Car Program: discount on new or used Daimler brand cars;
      • Development: You will receive a personally tailored development plan with interesting career opportunities.
      • Social Activities: Due to our Social Club it is ensured that you also have fun with your colleagues after work.The company internal Social Club frequently organizes events and activities like kickboxing, dance courses, Friday night drinks,frequently organizes events and activities like kickboxing, dance courses, Yoga, tennis tournaments, kayak tours and indoor soccer games.
      • Enjoy massages free of charge during your breaks.
      • Free hot beverages like coffee (also coffee specialties like Café Latte, Espresso etc.), tea, soup and hot chocolate on all floors. You can also visit our company café to get special drinks and pastries like fresh Croissants and Donuts during your coffee breaks!
      • Healthy and diverse lunch options in the company restaurant including smoothies and theme days with e.g. Pizza, Burger, Pasta, Schnitzel and many more options! Daily salad buffet and a sandwich station is also one of our employees’ favorites.
      Working Conditions:
      This position is on a fulltime base (40 hrs per week). 24 hours shift pattern with a competitive salary and the possibility to increase your income with the shift allowance.
      We provide an extensive 4 week initial training and a follow up buddy program. 

      Contact Info


      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

      Apply now

      Apply now

    • Customer Service Representative (SLO/CZ)

      15.01.2019

      Recruiter

      Mrs. Sandra Besseling-Nies
      sandra.besseling_nies@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The Central Eastern European (CEE) department provides services for customers in Poland, Hungary, Czech Republic and Slovakia. Within this department we offer combined services:

      Service 24hours department:
      Customers experiencing a vehicle breakdown can contact the Service 24 hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day.
      Employees answer incoming calls from customers requiring assistance.
      Details are collated and entered into a computerised system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician.
      The philosophy is to ensure the customer is mobile again as quickly as possible.

      Customer Service department:
      The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles.
      All inquiries and complaints are handled by telephone, mail, fax or e-mail.  Customer
      Service is responsible for after-sales service issues, technical and product topics and general company related inquiries.

      As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge. Multi-tasking is not a problem and you are a team player.

      Job Requirements

      • Good understanding of customer satisfaction
      • Slovak as a native language and additional fluency in Czech​
      • Good command of English (corporate language)
      • Good written and verbal skills
      • Ability to work in structures, to prioritize, analyze and coordinate your day to day
      • Empathy and negotiation skills
      • Open-minded to a diversity of cultures
      • Computer literacy

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      Benefits
      • Attractive salary based on previous experience;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      Additional benefits
      • Employee Car Program: discount on new or used Daimler brand cars;
      • Development: You will receive a personally tailored development plan with interesting career opportunities.
      • Social Activities: Due to our Social Club it is ensured that you also have fun with your colleagues after work.The company internal Social Club frequently organizes events and activities like kickboxing, dance courses, Friday night drinks,frequently organizes events and activities like kickboxing, dance courses, Yoga, tennis tournaments, kayak tours and indoor soccer games.
      • Enjoy massages free of charge during your breaks.
      • Free hot beverages like coffee (also coffee specialties like Café Latte, Espresso etc.), tea, soup and hot chocolate on all floors. You can also visit our company café to get special drinks and pastries like fresh Croissants and Donuts during your coffee breaks!
      • Healthy and diverse lunch options in the company restaurant including smoothies and theme days with e.g. Pizza, Burger, Pasta, Schnitzel and many more options! Daily salad buffet and a sandwich station is also one of our employees’ favorites.

      Working Conditions:
      This position is on a fulltime base (40 hrs per week). 24 hours shift pattern with a competitive salary and the possibility to increase your income with the shift allowance.
      We provide an extensive 4 week initial training and a follow up buddy program. 

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

      Apply now

      Apply now

    • Technical Service Representative II- Dealer Hotline Switzeland (German)

      18.01.2019

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The Mercedes-Benz Customer Assistance Center Maastricht with the Retail Service department is the global escalation entity for parts in the Mercedes-Benz logistics chain. The supported entities consist of the Mercedes-Benz local headquarters, general distributors and logistic centers. Furthermore, the TSRII’s role is to liaise with internal and external partners for resolving complex issues.

      The Technical Service Representative II acts within a high level technical department with specialist tasks. The TSR II reports directly to the Technical Operations Manager and her/his field of responsibility covers the support and handling/dealing with cases of Daimler customers as 2nd level and/or requests/incidents of Daimler retail network, Daimler HQ, market performance centers (MPC’s) and customers outside the service network. 

      Your tasks & responsibilities:

      • Resolve fast lane escalations, (back) order management, reverse and return logistics related issues for all Mercedes-Benz business units (passenger cars, vans and trucks)
      • Appropriate usage of available resources and documentation of business related activities in relevant system (e.g. ticketing system)
      • Analyze and investigate logistic issues using own knowledge, computer applications, databases with other Daimler entities and external partners. 
      • Assess requirement to involve Technical Specialists and/or Management and delegate / escalate according to process when required. Ensure correct activity documentation and routing of delegation via the appropriate systems
      • Ensure complete, accurate documentation of all related issues like fast lane, order management, reverse and return logistics according to specific data requirements of each request, in order to facilitate the case handling and to provide other parties involved with the relevant information. 
      • Continuously monitor assigned/open cases to ensure timely investigation and response to support requests and departmental reporting commitments to Daimler internal partners. 
      • Ensure continuous update of own information and relevant knowledge regarding supported products, tools, Daimler processes and information systems. Ensure changes to service-relevant MBCAC operational procedures are incorporated in own work. 
      • Fulfill and execute order management for the appropriate customers (national and international)
      • Act as a liaison contact person with the logistics centers in order to ensure smooth deliveries of goods
      • Clarify and initiate transport and shipment issues towards the appropriate dealers.
      • Handle and support market related promo activities (e.g. seasonal parts) 
      • Handle reverse- and returns logistics issues in the appropriate market
      • Special case and order management handling 
      • Excellent management skills to handle cases based on the escalation level (end to end) to find the best solution for the issue
      • Excellent communication skills will be required to solve issues directly with the retailers via phone, email, workflow and systems

      Job Requirements

      • Effective communication skills with coworkers and customers
      • Fluent level in German and English, written and spoken
      • Fluency in Italian or French will be an added value
      • Experience in customer support / problem solving business processes
      • Creativity when handling problems independently
      • Excellent tracking skills and analytical attitude towards work
      • Strong time management, accountability and organizational skills
      • Excellent knowledge of principles and processes for providing customer and personal services
      • Affinity with the car trade and technology
      • Strong identification with the Daimler organization
      • Knowledge of Daimler products and their parts
      • Strong stress management skills 
      • Handling escalations in combination with regular workload without detriment to own stress level
      • Acts as a “brand ambassador” with a strong customer focus
      • IT knowledge (Basic knowledge & MS Windows/Office)
      • Strongly oriented to Customer’s Satisfaction, both B2B and B2C
      • Integrity, client focus and going the extra mile to bring valuable solutions
      • High communication skills in crucial conversations

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      Benefits:

      • A “tailor made” individual development plan;
      • Employee Car Program: discount on new or used Daimler brand cars;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      Working hours:
      This Technical Service Representative position is on a fulltime base. Full-time position 40 hours per week between Mondays to Friday, dayshift. The salary linked to this position is € 2.290,= gross* a month. We provide an extensive initial training and a follow up program.You will be offered one contract with a duration of one year, after this the contract will be of an indefinite time. 

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

      For more information about this vacancy please contact +31 43 3562708

      Apply now

      Apply now

    • Technical Service Representative II _PNM

      18.01.2019

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.
      The Critical Parts Management Department of the Mercedes-Benz Customer Assistance Center Maastricht N.V. is dealing with global escalations for parts in the Mercedes-Benz logistics chain. The supported entities consist of the Mercedes-Benz local headquarters, general distributors, wholesale locations and appropriate retailers. The Technical Service Representative II acts within a high level technical department with specialist tasks. The TSR II reports directly to the Technical Operations Manager and her/his field of responsibility covers the support and handling/dealing with cases of Daimler customers as 2nd level and/or requests/incidents of Daimler retail network, Daimler HQ, market performance centers (MPC’s) and customers outside the service network.

      Function Description

      We are dealing with global escalations for parts in the Mercedes-Benz logistics chain. The supported entities consist of the Mercedes-Benz local headquarters, general distributors, wholesale locations and appropriate retailers. The Technical Service Representative II acts within a high level technical department with specialist tasks. The TSR II reports directly to the Technical Operations Manager and her/his field of responsibility covers the support and handling/dealing with cases of Daimler customers as 2nd level and/or requests/incidents of Daimler retail network, Daimler HQ, market performance centers (MPC’s) and customers outside the service network.

      • Resolve fastlane escalations for all Mercedes-Benz business units (passenger cars, vans and trucks)
      • Appropriate usage of available resources and documentation of business related activities in the relevant system (e.g. ticketing system)
      • Analyze and investigate logistic issues using own knowledge, computer applications, databases with support GSP N level support, other Daimler entities and external partners.
      • Assess requirement to involve Technical Specialists and/or Management and delegate / escalate according to process when required. Ensure correct activity documentation and routing of delegation via the appropriate systems
      • Ensure complete, accurate documentation of fastlane according to specific data requirements of each request, in order to facilitate the case handling and to provide other parties involved with the relevant information.
      • Continuously monitor assigned/open cases in the worklist to ensure timely investigation and response to support requests and departmental reporting commitments to Daimler internal partners.
      • Ensure continuous update of own information and relevant knowledge regarding supported products, tools, Daimler processes and information systems. Ensure changes to service-relevant MBCAC operational procedures are incorporated in own work.
      • Excellent management skills to handle cases based on the escalation level (end to end) to find the best solution for the issue

      Job Requirements

      • Effective communication skills with coworkers and customers
      • Native German and near native English , written and spoken language skills
      • Experience in customer support / problem solving business processes
      • Creativity when handling problems independently
      • Excellent tracking skills and analytical attitude towards work
      • Strong time management, accountability and organizational skills
      • Excellent knowledge of principles and processes for providing customer and personal services
      • Affinity with the car trade and technology
      • Strong identification with the Daimler organization
      • Knowledge of Daimler products and their parts
      • Strong stress management skills
      • Handling escalations in combination with regular workload without detriment to own stress level
      • Acts as a “brand ambassador” with a strong customer focus
      • IT Literate (MS Windows/Office)
      • Strongly oriented to Customer’s Satisfaction, both B2B and B2C
      • Integrity, client focus and going the extra mile to bring valuable solutions

      Compensation

      This Technical Service Representative position is on a fulltime base. Full-time position 40 hours per week between Mondays to Friday, dayshift. The salary linked to this position is € 2.290,= gross* a month. We provide an extensive initial training and a follow up program.You will be offered one contract with a duration of one year, after this the contract will be of an indefinite time. 

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

      For further information about the position you can contact our Recruitment team:  +31 433562708

       

      Apply now

      Apply now

    • Technical Service Representative (Korean)

      24.01.2019

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      As part of Retail Service, XENTRY Support is the first point of contact for delivering worldwide assistance to the retailer network and external entities (e.g. independent workshops) using  applications, diagnostic equipment and software supplied by Daimler’s aftersales division, Global Service and Parts (GSP/O).
      Tasks and responsibilities of the XENTRY Support User Helpdesk (UHD) are:

      • Handle incoming work (phone, email, tickets) from B2B customers and respond to the queries in a timely and professional manner
      • Analyze and investigate issues making use of acquired knowledge and available tools
      • Provide information and assistance with regards to XENTRY Hardware and Software, coordinate repair and exchange-service of the diagnostic equipment, investigate problems related to the installation of updates on components, provide support in case of issues with initial network configuration, etc.
      • Accurately document work related activities in the relevant ticketing system according to established policies and procedures
      • If necessary, coordinate with internal stakeholders to resolve complex enquiries and complaints about supported products
      • Ensure all areas of personal responsibility are handled promptly, accurately, and with outstanding customer service.
      • Whether required, perform other duties and responsibilities as assigned.

      Job Requirements

      Our ideal candidate is willing to be our Brand Ambassador. He/she is highly perceptive, customer focused and is able to understand and manage expectations. For this position, we are looking for a Korean and English speaker with good communication (B2B) skills both written and verbal.
      Fluent in Japanese or any other language will be an asset.
      Due to the nature of our business the candidate needs to have good understanding of and very strong affinity with Computers (Windows ®), including installation of software and configurations of networks. Some interest for and basic knowledge of automotive technology and Daimler Aftersales Applications is an advantage.
      Superior analytical skills, ability to anticipate on upcoming issues and find solutions, pro-activeness and ability to work independently are key requirements.
      Our fast moving and dynamic environment requires flexibility and ability to work according to established processes, guidelines and policies without detriment for own stress.
      As we believe in the strength of doing things together, team work is an essential part of our daily business. Therefore, we aim for candidates with an enthusiastic and inspiring personality.
      If you identify yourself with this profile and would like to be part of our successful team, don’t hesitate to apply for the position

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary: 

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Employee Car Program: discount on new or used Daimler brand cars 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or; free public transport or or; contribution to fuel costs
      • A “tailor made” individual development plan
      Working hours: Due to the time difference with the Korean market, night shift availability is a must.

      Contact Info

      References : 
      ENGLISH - XENTRY UHD
      - General information on the XENTRY Diagnosis Systems: Link to Diagnosis-World
      - Setup of the current Diagnostic System: Link to Video

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
      For more information about this vacancy please contact the Recruitment Office on +31 43 3562708

      Apply now

      Apply now

    • Flex Customer Service Representative - German

      28.01.2019

      Recruiter

      Mrs. Lobke Tongeren
      flexpoint.van_tongeren@daimler.com

      Company Information

      The Customer Service department serves all European customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles.
      All inquiries and complaints are handled by telephone, mail, fax or e-mail.  Customer
      Service is responsible for after-sales service issues, technical and product topics and general company related inquiries.
       

      Function Description

      As a Flex Customer Service Representative you are an important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.
       

      Job Requirements

      - Fluency in German language skills (native is required)
      - Good command of English language skills (corporate language)
      - Excellent grammar and writing skills in German ( this will be tested at an Assesment day)

      Compensation

      Working hours minimum 15h hours a week. And available in the first month for mandatory trainings.
       

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English or German) and any other documentation that adds value to your application.
      After your application you will be contacted and we will check your motivation afterwards you will be invited for an assessment day with the hiring manager.


       

      Apply now

      Apply now

    • Intern for the Knowledge Management Team at Mercedes-Benz Maastricht

      01.02.2019

      Recruiter

      Mrs. Manon Gosler
      manon.gosler-bongaerts@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales.
      In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

       

      Function Description

      In order to serve our customers in the best way possible, the Knowledge Management team is working on transforming the way we handle information, to answer customer questions the first time right. The aim of one of our Knowledge Management projects is to offer the best knowledge support for our agents and customers. This project is fun and innovative!

      As part of the Knowledge Management Team you will work in project that will change the way we work today. You will be an ambassador for Knowledge Management and a customer-centric service approach across the organization.

      You have strong written communication skills and you are able to use strategically use communication channels to get a clear message across, looking through the eyes of your stakeholders. When it comes to big ideas, you are able to conceptualize and you have an eye for details as well as for the broader picture.  
      In this internship you have the unique opportunity to work in the very interesting field of Knowledge Management, being responsible for the Communication and Participation Campaign for our most important target group: our end-users.
       

      Job Requirements

      Knowledge, Skills and Abilities:

      • You are a student in Communications, relevant Business studies or the Knowledge Management  area, on a Bachelor/Master degree level
      • Excellent verbal and to the point writing skills
      • Advanced skills in PowerPoint
      • Strong analytic and conceptual thinking
      • Structured and accurate way of working
      • Working experience in a project environment is a plus
      • Experience with working in a Customer Contact Center is a big plus
      • Excellent English oral and written skills; German language is a plus
      • Affinity with Community Management
      • Affinity with advertising and graphical design
      • Interest in the field of Change Management
      • Interest in the automotive industry

       

       

       

      Compensation

      An internship at Mercedes-Benz will be paid according to the internship regulations within Daimler. The preferable duration for the internship will be between 4-6 months, 40 hours a week, starting as soon as possible.
       

      Contact Info

      The closing date for this position is 19th of February 2019. 
      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
      For more information about this vacancy please contact Manon Gosler by mail: manon.gosler-bongaerts@daimler.com
       
       

      Apply now

      Apply now

    • Trainer Mercedes-Benz Maastricht

      06.02.2019

      Recruiter

      Mrs. Manon Gosler
      manon.gosler-bongaerts@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance.

      Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      As a trainer you are part of the Training, Knowledge Management and Quality Management department, which is in charge for the Mercedes-Benz Contact Centers worldwide.

      The training team is responsible for the development and delivery of the required qualification program. This includes the new starter as well as the existing staff. The line business includes for example process- and system-trainings or communication- and product training. Besides this, we also tailor training solutions for the learner demands.

      The trainer is expected to make a valuable contribution to the qualification program. In his/her role this is to be achieved through successful development and delivery of trainings for the target groups.
      In addition the trainer is contact point for training related topics and helps in the consultancy for projects.

      • Consultancy on training topics including the formulation of learning objectives, training format and the training request form.
      • Training development – transferring content into training.
      • Delivery of training programs.
      • Define the training needs with performing training needs analysis.
      • Keeping training material updated.
      • Act as single point of contact for specific areas (ex. Country, Topic)
      • Support and work projects and ensure that projects are delivered on-time, within scope and budget.
      • Support with the coordination of internal and external resources for successful project execution & delivery.
      • Support in developing detailed project plans & schedules and contribute to the project status reporting.
      • Manage changes in project scope, schedule and costs in a structured and consistent way.
      • Track project performance using appropriate systems, tools and techniques.
      • Use and adhere to standard MBCAC project management methodology & PMO principles.

      Job Requirements

      • Higher vocational education
      • Between 1 and 2 years minimum of experience in training and/or consultancy
      • Strong interpersonal skills
      • Fluent in corporate language English (need to have), ideally also a second (near) native language like  German, Dutch, French, Spanish or Italian
      • Solid organizational skills incl. attention to detail and multi-tasking skills
      • Experienced & self-confident in presenting to different types of audiences
      • Good communication and facilitation skills
      • Independent actor as well as strong team player
      • Good knowledge of Microsoft Office
      • Enjoys working in a dynamic, multicultural environment
      • Positive attitude towards change
      • Stress resistant
      • Willingness to travel for work when required  

       

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • Result oriented bonuses;
      • Competitive performance based salary growth;
      • Holiday allowance: 8% of annual salary;
      • 200 vacation hours (based on full time employment);
      • Pension plan;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Employee Car Program: discount on new or used Daimler brand cars.

       

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
      You can respond to the vacancy until February 21th, 2019.

      For more information about this vacancy, please contact Manon Gosler by email: manon.gosler-bongaerts@daimler.com

      Apply now

      Apply now

    • Customer Service Representative- Social Media ( German)

      14.02.2019

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The success of the Mercedes-Benz Social Media Team is rooted in social listening skills.
       
      We make an effort to listen to our customers. To know their “likes” and “dislike”, to understand their interests and concerns, who they are, what they care about and what they do. We follow them into their virtual world.
       
      We are driven to perfection not only because we know our audience but also because we perfectly understand the specific nature of each of the social media channels. We are able to change and adopt the tone of voice between the platforms to engage and hooked our followers and generate social conversations.

      Day to day, we share our Mercedes-Benz passion alongside our 30+ million fans, whether it is a product enquiry, complaint or simply appreciation.
      Our #BestFans can chat with us via Twitter, Facebook, Instagram, YouTube, LinkedIn, Google+ and many more channels.

      Job Requirements

      For our international team we are looking for a colleague with excellent written skills in German and English. Additional languages will be an added value.
       
      We are living in a fast moving and dynamic environment that requires strong customer focus, creativity and particular interest for the automotive sector and technology.
      Experience with SM dialogue, journalism or blogging would be appreciated.

      We believe in the strength of doing things together, team work is an essential part of our daily business. We aim for candidates with an enthusiastic and inspiring personality.

      “What is the best part about our Social Media Team? Being able to release your inner creativity!
       
      Be part of #MercedesBenzthebestornothingteam!

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:                                             

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Employee Car Program: discount on new or used Daimler brand cars 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
      • A “tailor made” individual development plan
      The opening hours are from 08h30 to 21h00, Monday to Sunday ( flexible schedule applicable)

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
      For more information about this vacancy please contact the Recruitment Office on +31 43 3562708

      Apply now

      Apply now

    • Business Relationship Manager

      14.02.2019

      Recruiter

      Mrs. Rivka Bucx
      rivka.bucx@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center [MBCAC] is located in Maastricht, the Netherlands and supports all after sales customers for passenger cars, trucks and vans in Europe. In 2015 the MBCAC has been granted the world wide governance role for all Mercedes aftersales call centers around the globe. As a consequence the local IT Provider for the MBCAC has transformed into a Global Service Provider for the core CRM and telephony applications of Daimler.
      Currently we are in the middle of a transition to enable this worldwide expansion to 54 countries and we still have 24 countries to go. Do you want to become a part of our international team and help us setup and operate the global Platform?
       

      Function Description

      Tasks
      Within the department Demand Management & Governance you are one of our Business Relationship Managers (BRM) and you will be a part of an international team with people from all over the world. You possess good knowledge and experience in the areas of Business Consultancy, Business Relationship Management, Requirements Engineering and Project Management. You are also experienced in managing and coaching project teams that consist out of experts from various departments. In addition to this you are familiar with at least one of the three specific IT knowledge areas: CRM (Siebel or Salesforce), Business intelligence & Data Warehouse or ICT infrastructure & Telephony with a strong focus on functional analysis.
      As BRM you manage your business partner’s expectations towards IT from the initiation of the idea until the formal closure and acceptance of the implemented changes.
      You are involved in the design of strategic topics and it is your task to support business in defining their requirements and at the same time ensure they can be implemented with reasonable effort and costs.
      Once all requirements are clear and agreed upon you use your knowledge on our technologies to translate the business requirements into input for our in-house development and test teams.
      You are not only an expert of our IT solutions for our business partners but you are also an expert of our business processes for your IT colleagues from the test and development teams.
      The field of IT, Telecom, CRM and call center management has no secrets for you, you keep track of all the developments in this field and use this knowledge to advice Management and Business Partners on opportunities to increase efficiency and effectiveness by means of ICT. Furthermore you will act as a contact partner for external suppliers.
       
       

      Job Requirements

      Profile must-haves

      • You have in depth experience with managing the business partner’s demands as Business Relationship Manager and support the Business Partners in the optimization of business processes by means of information technology as Business Consultant.
      • You are able to manage specifications of the requirements as input for the service delivery process as a Requirements Engineer. Agile and Waterfall approaches in software development have no secrets for you.
      • As a Project leader you are able to manage projects and you are capable to ensure Business Partners’ satisfaction with the IT environment and contribute to achieving the business performance measures as IT Service Manager.
      • Excellent verbal and written communication skills in English (second European language is a plus).
      • You have demonstrable and thorough knowledge and experience of project management methods, preferable PMI, alternatively Prince2 or any other method.
      • Willingness to travel 20% of your time.
      Profile nice-to-haves
      • University degree or higher-vocational in computer science or related field or a combination of related experience and education;
      • At least five years of working experience as IT Consultant in a senior position;
      • You are someone who sees challenges where other people see problems;
      • You need to be a self-starter who is willing to go for the extra mile;
      • Strong analytical background, communication and problem solving skills;
      • Experience in Siebel (Oracle) or Salesforce environments;

      Compensation

      Compensation
      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • Result oriented bonuses;
      • Competitive performance based salary growth;
      • Holiday allowance: 8% of annual salary;
      • 200 vacation hours (based on full time employment);
      • Pension plan;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Employee Car Program: discount on new or used Daimler brand cars.
       
       

      Contact Info

      Please be aware that this is a temporary position for the duration of 1 year.

      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

      For more information about this vacancy please contact Rivka Bucx: 0031 43 3562085
       

      Apply now

      Apply now