Mercedes-Benz Customer Assistance Center
Vacancies

Vacancies.

  • Vacancies

  • We are hiring.

     Do you see challenges where others see problems? Do you want to be part of an international team with great career opportunities? Can you imagine living in the multicultural Maastricht-Aachen Region? Please send us your application. You can find the current job vacancies at the Mercedes-Benz Customer Assistance Center here.

    Did you not find the job you were looking for? No problem! We have plenty of opportunities that might fit your talents and skills. Please contact us and send your CV and your motivation letter and we promise to get in touch with you as soon as possible. We would be delighted if we could offer you the right challenge.

    Please click here to submit your resume. If you have questions do not hesitate to call us at 0031 43 356 2222.

    • Connected Mobility Support Specialist | German-English (Incl. relocation package)

      27.09.2019

      Recruiter

      Mrs. Sandra Besseling-Nies
      sandra.besseling_nies@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht, we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. 

      Function Description


      Mercedes me is a modern and exciting platform/service, which links customers to their Mercedes-Benz and Smart vehicles in an intelligently connected way. We support this platform on a global scale.
      The atmosphere within our young Connected Mobility Services department can be described as informal, supportive, international and dynamic.
      Our team embodies an adaptive and adhocracy culture and our effectiveness is based on team spirit, transparency, engaging in proactive feedback and taking ownership.
      We offer a helping hand, troubleshooting incoming support requests, incidents and problems.
      All related to the ‘connectivity’ between our vehicles, apps and other products.

      Because of the high quality support we provide on a daily basis, continuous developments in technology and the broadening of our services and products, we are expanding rapidly!
      This is why we are scouting for talents like you.
      Our comprehensive initial training will warm up your engine and give you the grip you need to carry out your job successfully. We will accelerate any ambition and join you at the steering wheel, driving your future together.  

      Our role?
      We are there for you during the pit stops, supporting you whatever direction you wish to take. Gear you up for success; calibrate your skills and competencies and continuously improve your talents and strengths.



       

      Job Requirements

      You can become a Technical Service Representative if you:

      • have an excellent knowledge in German and a very good knowledge of English (both written and spoken)
      • have any affinity within IT/Telematics or are someone who has always been interested in “the internet of things”.
      • possess excellent communication skills (B2C and B2B)
      • are able to identify, analyse and resolve problems over the phone with involved partners
      • can handle interaction between tools and support systems

      Compensation

      When maintenance is needed…
      In your garage there are various boxes on multiple shelves, filled with all required tools to enhance your performance day by day.
      These boxes contain:

      • an attractive pay
      • a competitive performance based salary growth
      • result oriented bonuses
      • a holiday allowance: 8% of annual salary
      • transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
      • 200 vacation hours
      • collective health insurance at discounted rates
      • “Employee Car Program”: discounts on new or used Daimler brand cars
      • lucrative relocation package. If applicable, you will also be reimbursed for the first arrival, housing fee & moving costs.
      • Social Activities: It is ensured that you also have fun with your co-drivers after work. The internal company Social Club frequently organizes events and activities like sports, language courses, cooking workshops, dance courses & Friday night drinks

       

      Contact Info

      Set – Ready – Go!
      Click on the Apply-button to start your engine and upload your resume & cover letter in English.

      We are still recruiting. However, please expect a longer time when awaiting a response.Thank you for your understanding. 


      Mercedes me starts with Mercedes you!

      Check these links to be ready to launch your career:
      www.daimler.com/products/services/mobility-services
      www.mercedes.me
      www.mercedes-benz.com
       

      Apply now

      Apply now

    • Customer Service Representative (French)

      21.01.2020

      Recruiter

      Mr. Jasper Wellens
      sdworx.wellens@daimler.com
      +31 43 356 22 66

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The CAC offers two different types of customer service for Mercedes-customers in France. The departments are blended which means you will be providing all services to our customers.

      Roadside Assistance
      Customers experiencing a vehicle breakdown can contact the Service 24 Hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Our Customer Service Representatives answer incoming calls from customers requiring assistance. Details are collected and entered into a crm system. In case the problem can’t be solved by telephone, the Customer Service Representative contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.

      Customer Service Department
      The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

      Do you enjoy building up a relationship with clients and do you have perfect writing skills? 
      Do you enjoy providing immediate assistance to customers and being part of a dynamic environment? Are you flexible enough to work in shifts? Stop reading and apply directly to become a part of our team!
       

      Job Requirements

      • Native level of French, both written and spoken
      • Excellent understanding of customer satisfaction
      • Good command of English (company language)
      • Ability to work in structures, to prioritize, analyze and coordinate your day to day business
      • Empathy and negotiation skills
      • Strong analytical skills
      • Open-minded to a diversity of cultures
      • Computer literacy
      • Act as our Brand ambassador

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      • Definite contract for 1 year, with option to permanent contract afterwards
      • An extensive initial training of up to 4 months
      • A “tailor made” individual development plan
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary
      • Competitive performance based salary growth
      • Result oriented bonuses
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
      • Collective health insurance at discounted rates
      • Pension plan

      Contact Info

      We are still recruiting. However, please expect a longer time when awaiting a response.Thank you for your understanding. 

      Please use the “apply” button to upload your CV and Letter of Motivation (In French) and any other documentation that adds value to your application.

      For more information about this vacancy please contact the Recruitment Office on +31 43 356 2109

      Apply now

      Apply now

    • (Senior) Business Information Security Officer (BISO)

      10.02.2020

      Recruiter

      Mrs. Manon Gosler
      manon.gosler-bongaerts@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center Maastricht (CAC), situated in the south of The Netherlands, is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. 42 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level.

      Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customers mobility guarantee availability 24 hours a day, 365 days a year.

      The Retail Service department supports technical and product related competencies for CAC, Daimler and external parties.

      Within the department “Global Contact Center Management”, the Business Information Security Officer (BISO) is part of the Process Management & Standardization team. This team has a leading role in defining the Customer Contact Center (CCC) business processes and corresponding CCC technology (e.g. CRM, Telephony) implementations worldwide. Standardization, simplification, innovation & globalization are of key importance in this respect.
       
      The BISO position focuses on protecting the privacy of our customers & employees by taking Data Protection & Information Security regulations into account.
      The function is to serve as a counterpart for the Information Security Officer (ISO) that works at the IT department. Both functions must cooperate closely; ensuring effective information exchange regarding business unique operating environment regulations (incl. legal aspects), customer base, competition, value drivers and relevant risks that may impact that environment. Representing the Business regarding the privacy, data protection & information security relevant themes, the position plays an essential role in implementing the related strategy and processes within the organization.
      Additional key tasks include acting as the privacy, data protection & business information security expert and providing input to the business on related requirements for global business initiatives, projects and programs. Other important aspects of the position’s responsibilities are to actively support CAC Business Continuity (BC) activities, the CAC Business Continuity Handbook and the yearly BC planning, control and test cycle.
      Being part of the Global Contact Center Management department, the BISO will have to manage a large variety of stakeholders within the MBCAC, in the Daimler organization and at involved third parties.

      Function Description

      • Give shape to, implement and anchor an effective BISO role within the organization
      • Together with the ISO, act as representative and advisor regarding all privacy, data protection & information security themes
      • Ensure that privacy, data protection & information security awareness improvement activities are coordinated within the CCC organizations
      • Monitor compliance with privacy, data protection & information security policies, business standards and legislation
      • Be a business partner for line managers, project leads and relevant specialists and consistently provide the relevant subject matter expertise
      • Create transparency of relevant themes and identify, analyze and address risks
      • Act as central point of contact for BISO counterparts at Mercedes-Benz After-Sales HQ & assume central role of Data Protection Officer
      • Act, together with the IT ISO, as point of contact for the Mercedes-Benz country organizations and other business partners, for privacy, data protection & information security topics.
      • Support in preparing relevant audits, resolving audit findings and ensuring closure.
      • Actively support in CAC Business Continuity (BC) activities and manage the yearly BC planning, control and test cycle.

      Job Requirements

      • University degree / Academic level of working and thinking (preferably within the field of Information Security and/or Legal).
      • Knowledge of GDPR & ISO27000 norm
      • Minimum 5 years of working experience in a comparable role, within a larger (IT) environment (>500 employees/users) and ready to make a second or third career move
      • Extensive knowledge of information security management in B2C & B2B facing business processes
      • Extensive experience with interpretation, creation, and application of relevant policies, standards & legislation
      • Extensive knowledge of key government regulations and local laws with respect to information security and data protection
      • Strong risk analysis, problem solving and consulting skills
      • Proven organizational skills, ability to organize processes, forums and individual tasks
      • Effective in stakeholder management; able to interact with a large variety of stakeholders
      • Advanced presentation and relationship management skills
      • Strong motivation to improve own knowledge, learning agility
      • Independent thinking & acting – a self-initiator
      • Excellent English written and verbal communication skills (German is a plus)
      • Intercultural understanding, able to work with people from different backgrounds
      • Experience with business continuity management
      • Extensive knowledge of Microsoft Office
      • Enjoys working in a dynamic, multicultural environment

      Compensation

      This position is fulltime, 32-40 hours.

      Contact Info

      Does this role fits your expectations for a new challenge, then please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application. 

      We are still recruiting. However, please expect a longer time when awaiting a response.Thank you for your understanding. 

      For more information about this vacancy please contact Manon Gosler-Bongaerts by email: manon.gosler-bongaerts@daimler.com

      Apply now

      Apply now

    • Technical Service Representative - XENTRY Support Kundenbetreuungscenter (KBC) Front Desk (German & English)

      11.02.2020

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.
       

      Function Description

      The "XENTRY Support KBC Frontdesk" is a part of the CACs Retail Service Department. We assist the Daimler Retailer Network and external business entities (e.g. independent workshops) worldwide regarding to XENTRY Products and specific Aftersales Services. Our main customers are the MB Market Centers and MB representatives of each country.
      We support them in regards to all administrative and commercial requests in German & English. For example, about XENTRY Shop, XENTRY System Contract Administration, XENTRY Software Licenses (StartKeys) and XENTRY Customer Data Management, but also indirectly related products and Aftersales Access Rights (e.g. VeDoc, XENTRY Flash), as well as Shipment Documentation and Shipment Complaints.

      Task and Responsibilities 
      Handle incoming queries (email, phone, tickets) from B2B customers and respond in a timely and professional manner 

      • Proactively monitor all incoming communication channels and prioritize requests according to urgency and importance 
      • Provide general information and assistance regarding the diagnostic systems and other processes by using the knowledge acquired during the basic trainings 
      • Independently learn & keep up to date with business information on a daily basis 
      • Analyze, investigate, accurately document & summarize all queries in our ticketing system according to established procedures 
      • Verify and research information in aftersales applications and our specific knowledge management tools 
      • Coordinate with direct team members, internal specialists and departments to resolve complex enquiries or complaints and recognize trends 
      • Discrete and adequate handling of confidential information, related to customer data as well as financial transactions and records considering established legal guidelines

      Job Requirements

      Our ideal candidate is acting as our Brand Ambassador. He/she is highly perceptive, customer focused and is able to understand and manage expectations.

      We are looking for a native German speaker who is also fluent in English with strong (B2B) communication skills both written and verbal. Due to the nature of our business, the candidate also needs to be computer literate and have good understanding of MS Office Applications. Some basic knowledge Daimler Aftersales Applications is an advantage.

      Superior organizational skills, methodical approach to problem solving, pro-activeness and ability to work independently are key requirements. Our fast moving and dynamic environment requires flexibility and ability to work according to established processes, guidelines and policies without detriment for own stress.

      We believe in the strength of doing things together, therefore teamwork is an essential part of our daily business. We aim for candidates with an open communication style and can-do attitude that work well in an intercultural team and will contribute to our Feedback Culture.
       

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      • Definite contract for 1 year, with option to permanent contract afterwards and according to Dutch law
      • Working hours: 40 hours a week, 2 shift patterns Monday-Friday between 08:00 and 18:00 
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs 
      • 200 vacation hours (based on full time employment) 
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth 
      • Result oriented bonuses 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or; free public transport or or; contribution to fuel costs 
      • A “tailor made” individual development plan

      Contact Info

      We are still recruiting. However, please expect a longer time when awaiting a response.Thank you for your understanding. 

      References:
      General information on the XENTRY Diagnosis Systems: Link to Diagnosis-World 
      Setup of the current XENTRY Diagnosis System: Link to Animated Information 
      Linkedin Profile: Mercedes-Benz Customer Assistance Center Maastricht NV

      Please use the “apply” button to upload your CV (German or English) and Letter of Motivation (German only) and any other documentation that adds value to your application.

      For more information about this vacancy please contact the Recruitment Office on +31 43 356 22 66

      Apply now

      Apply now

    • Data Steward

      12.02.2020

      Recruiter

      Mrs. Manon Gosler
      manon.gosler-bongaerts@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. Forty two  different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level.
      Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customers mobility guarantee availability 24 hours a day, 365 days a year.
      The Retail Service department supports technical and product related competencies for CAC, Daimler and external parties.

      Within the department “Global Contact Center Management”, the Data Steward is part of the team “Business Development & Digitalization”. The digitalization part of the team is responsible for developing a data & digitalization strategy and manages, develops and implements use cases within the Customer Assistance Center (CAC) or other global Customer Contact Centers (CCCs) and is responsible for the data quality within our CRM system.

      The data steward is responsible for the management and proficiency of data stored in our organization. He takes care of the stewarding process with the identification of the elements which he/she will steward, with the ultimate result being standards, controls and data entry. He/she will responsible to set up a standardized process for monitoring of data quality and after having set this up, he/she is operationally responsible for the monitoring of data quality, identify discrepancies and also take corrective measures. He/she will work closely together with the Data Custodian in IT as well as the Business Information Security Officer (BISO) and Information Security Officer (ISO).

      Function Description

      • Definition and implementation of policies and procedures for the day-to-day operational and administrative management of systems and data — including the intake, storage, processing, and transmission of data to internal and external systems
      • Ongoing and detailed evaluation of data quality, the identification of anomalies and discrepancies, and the contribution of expertise to understand the root cause and implement corrective measures
      • Definition of policies and procedures for access to data, including the criteria for authorization based on role
      • Working closely with data custodians to establish controls, stewards evaluate any suspected or actual breaches or vulnerabilities in confidentiality, integrity, or availability and report them to management or information security personnel
      • Creation and maintenance of reference data and consistent master data definitions

      Job Requirements

      • Master in the area of Computer Science, Econometrics, Knowledge Engineering or equivalent
      • Minimum 3 years of professional experience in a similar area
      • Experience with databases, preferably CRM databases.
      • Very good skills in data modelling and data warehouse concepts
      • Able to set up data element definitions
      • Experience with data governance policies
      • Analytical skills
      • Excellent communicative skills (in English)
      • Assertive and pro-active
      • Social, entrepreneurial, ambitious, and curious with a great drive
      • Comfortable with interacting with international stakeholders on multiple levels

      Compensation

      This is a fulltime position.

      Contact Info

      Does this role fits your expectations for a new challenge, then please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application. 

      We are still recruiting. However, please expect a longer time when awaiting a response.Thank you for your understanding. 

      For more information about this vacancy please contact Manon Gosler-Bongaerts by email: manon.gosler-bongaerts@daimler.com

      Apply now

      Apply now

    • Customer Service Representative | German (incl. Relocation Package)

      27.02.2020

      Recruiter

      Mrs. Sandra Besseling-Nies
      sandra.besseling_nies@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      We offer two different services for our customers in Germany, Austria and Switzerland.


      Roadside Assistance
      Customers experiencing a vehicle breakdown can contact the Service 24 hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Employees answer incoming calls from customers requiring assistance. Details are collated and entered into a computerized system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.

      Do you enjoy working in shifts and being part of a dynamic environment? Stop reading and apply directly to become a part of our team!

      Customer Service
      The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

      Do you enjoy working on a regular dayshift and do you have perfect writing skills? Don't be shy and differentiate yourself by convincing us of your way to communicate.

      Job Requirements

      • Excellent knowledge of German, both written and spoken;
      • Basic level in English (corporate language) and motivation to speak and improve it;
      • Excellent understanding of customer satisfaction;
      • Ability to work in structures, to prioritize, analyze and coordinate your day to day;
      • Empathy and negotiation skills;
      • Open-minded to a diversity of cultures;
      • Computer literacy;
      • Act as our Brand ambassador.

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      • Attractive salary based on previous experience;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • Lucrative relocation package: as our offices are situated in Maastricht, a relocation to the region might be necessary. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.

      Roadside Assistance
      Working in a 24 hour shift pattern with a competitive salary and the possibility to increase your income with the shift allowance.
       
      Customer Service
      Working in dayshift with a competitive salary.

      Contact Info

      Please use the “apply” button to upload your English CV and German Letter of motivation and any other documentation that adds value to your application.

      We are still recruiting. However, please expect a longer time when awaiting a response.Thank you for your understanding. 

      To data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.

      Apply now

      Apply now

    • Customer Service Representative Benelux (Dutch-French)

      17.02.2020

      Recruiter

      Mrs. Cicely Nitsche
      cicely.nitsche@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

       

      Function Description

      Roadside Assistance Benelux Region

      Customers experiencing a vehicle breakdown can contact the Service 24 hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Employees answer incoming calls from customers requiring assistance. Details are collated and entered into a computerized system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.


       

      Job Requirements

      • Good understanding of Customer satisfaction;
      • Excellent knowledge of Dutch & French;
      • Fluency in English (corporate language);
      • Good written and verbal skills;
      • Ability to work in structures, to prioritize, analyse and coordinate your day to day;
      • Empathy and negotiation skills;
      • Open-minded to a diversity of cultures;
      • Computer literacy;
      • Act as our Brand ambassador.

      Compensation

      We offer you a job in a multicultural, young and informal international working
      environment with interesting conditions, both primary and secondary:

      Benefits

      • A “tailor made” individual development plan;
      • Employee Car Program: discount on new or used Daimler brand cars;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.

      Working Conditions
      • You will be offered 1 contract with a duration of one year, after this the contract will be of an indefinite time.
      • Full-time basis of 40 hours per week, however part-time basis can also be discussed;
      • Flexible shift system with day, evening and weekend shifts. 
      • We provide an extensive 4 week initial training and a follow up buddy program of 2-3 months;

      Contact Info

      In case of interest, please apply with CV and motivation letter in your native language by clicking the 'Apply button'.

      We are still recruiting. However, please expect a longer time when awaiting a response.Thank you for your understanding. 

      In case of questions or remarks, please do not hesitate to contact me by the following mail address: cicely.nitsche@daimler.com

       

      Apply now

      Apply now

    • Flex - Customer Service Representative Benelux

      18.02.2020

      Recruiter

      Mrs. Celine Put
      cvanderput@flexpoint.nl

      Company Information

      The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance.
       
      Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.
       
       

      Function Description

      The Customer Service departments answer customer enquiries and complaints via e-mail and phone, while the Service24h department organizes roadside assistance for customers. Services related to customers mobility guarantee availability 24 hours a day, 365 days a year.
       

      Job Requirements

      • Fluent Dutch (Flemish) and English
      • Fleunt French would be an asset
      • Experience in written communication
      • Good written and verbal skills
      • Good understanding of customer satisfaction
      • Open-minded to a diversity of cultures
      • Ability to prioritize, analyze, plan and coordinate on high volumes

      Compensation

      Flexible working hours between 15 and 40 hours a week, Monday – Friday. Hourly wage 10,09 euro gross. Work in a growing international company in a young, ambitious, professional and dynamic environment.
       

      Contact Info

      Apply now via the apply button!

      Apply now

      Apply now

    • Flex - Customer Service Representative S24H Benelux

      18.02.2020

      Recruiter

      Mrs. Celine Put
      cvanderput@flexpoint.nl

      Company Information

      The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance.
       
      Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.
       

      Function Description

      Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customers mobility guarantee availability 24 hours a day, 365 days a year. The Retail Service department supports technical and product related competencies for CAC, Daimler and external parties. The philosophy is to ensure the customer is mobile again as quickly as possible.
       

      Job Requirements

      • Fluent Dutch (Flemish) and English
      • Fluent French would be an asset
      • Good written and verbal skills
      • Good understanding of customer satisfaction
      • Open-minded to a diversity of cultures
      • Ability to prioritize, analyze, plan and coordinate on high volumes

      Compensation

      Flexible working hours between 15 - 40 hours a week, Monday – Sunday. Hourly wage 10,09 euro gross. Work in a growing international company in a young, ambitious, professional and dynamic environment.
       

      Contact Info

      Please apply via the apply button!

      Apply now

      Apply now

    • Flex - Customer Service Representative S24H France

      18.02.2020

      Recruiter

      Mrs. Celine Put
      cvanderput@flexpoint.nl

      Company Information

      The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance.
       
      Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.
       

      Function Description

      Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customers mobility guarantee availability 24 hours a day, 365 days a year. The Retail Service department supports technical and product related competencies for CAC, Daimler and external parties. The philosophy is to ensure the customer is mobile again as quickly as possible.
       

      Job Requirements

      • Mother tongue French
      • Fluency in English (corporate language)
      • Good written and verbal skills
      • Good understanding of customer satisfaction
      • Open-minded to a diversity of cultures
      • Ability to prioritize, analyze, plan and coordinate on high volumes

      Compensation

      Flexibel working hours between 15 and 40 hours a week, Monday – Sunday. Hourly wage 10,09 euro     gross. Work in a growing international company in a young, ambitious, professional and dynamic environment.
       

      Contact Info

      Apply now via the apply button!

      Apply now

      Apply now

    • Technical Service Representative - XENTRY User Help Desk (French-Spanish-English)

      27.02.2020

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      As part of Retail Service, XENTRY is the first point of contact for delivering worldwide assistance to the retailer network and external entities (e.g. independent workshops) using  applications, diagnostic equipment and software supplied by Daimler’s aftersales division, Global Service and Parts (GSP/O).

      Tasks and responsibilities of the XENTRY Support User Helpdesk (UHD) are:

      • Handle incoming work (phone, email, tickets) from B2B customers and respond to the queries in a timely and professional manner
      • Analyze and investigate issues making use of acquired knowledge and available tools
      • Provide information and assistance with regards to XENTRY Hardware and Software, coordinate repair and exchange-service of the diagnostic equipment, investigate problems related to the installation of updates on components, provide support in case of issues with initial network configuration, etc.
      • Accurately document work related activities in the relevant ticketing system according to established policies and procedures
      • If necessary, coordinate with internal stakeholders to resolve complex enquiries and complaints about supported products
      • Ensure all areas of personal responsibility are handled promptly, accurately, and with outstanding customer service.
      • Whether required, perform other duties and responsibilities as assigned.

      Job Requirements

      • Native level of French;
      • Fluent English and Spanish, both written and spoken;
      • Excellent understanding of customer satisfaction (both B2B and B2C);
      • Strong affinity with Computers (Windows ®), including installation of software and configurations of networks; 
      • Affinity with automotive technology and Daimler Aftersales Applications is an advantage;
      • Superior analytical skills, ability to anticipate on upcoming issues and find solutions, pro-activeness and ability to work independently are key requirements.
      • As we believe in the strength of doing things together, team work is an essential part of our daily business. Therefore, we aim for candidates with an enthusiastic and inspiring personality.
      If you identify yourself with this profile and would like to be part of our successful team, don’t hesitate to apply for the position

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary: 

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Employee Car Program: discount on new or used Daimler brand cars 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or; free public transport or or; contribution to fuel costs
      • A “tailor made” individual development plan

      Contact Info

      References : 
      ENGLISH - XENTRY UHD
      - General information on the XENTRY Diagnosis Systems: Link to Diagnosis-World
      - Setup of the current Diagnostic System: Link to Video

      Despite the current situation, we will continue to recruit. However, please expect a longer time when awaiting a response. Thank you for your understanding. 

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
       

      Apply now

      Apply now

    • Technical Service Representative - XENTRY B2B Connect Support (German-English)

      30.03.2020

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      As part of Retail Service, B2B Connect is the first point of contact for delivering worldwide assistance to ISPs (independent workshops)  and other external entities using  applications, diagnostic equipment and software supplied by Daimler’s aftersales division, Global Service and Parts (GSP/O).

      Tasks and responsibilities of the B2B connect team are:

      • Handle incoming work (email, tickets) from B2B customers and respond to the queries in a timely and professional manner.
      • Analyze and investigate issues making use of acquired knowledge and available tools.
      • Provide information and assistance with regards to B2B Connect Portal Functions (Web applications), investigate problems related to the dispatch of cases and system errors, etc.
      • Accurately document work related activities in the relevant ticketing system according to established policies and procedures.
      • If necessary, coordinate with internal stakeholders to resolve complex enquiries and complaints about supported products.
      • Ensure all areas of personal responsibility are handled promptly, accurately, and with outstanding customer service.
      • Whether required, perform other duties and responsibilities as assigned.

      Job Requirements

      • For this position, we are looking for somebody with an excellent level of German and very fluent in English (both written and spoken). Fluency in another supported language will be an added value.
      • Our ideal candidate is willing to be our Brand Ambassador. He/she is highly perceptive, customer focused and is able to understand and manage expectations.
      • Good communication (B2B) skills are essential, both written and verbal.
      • Due to the nature of our business the candidate needs to have good understanding of and strong affinity with Computers (Windows ®), including installation of software and configurations of networks. Some interest for and basic knowledge of automotive technology and Daimler Aftersales Applications is an advantage.
      • Superior analytical skills, ability to anticipate on upcoming issues and find solutions, pro-activeness and ability to work independently are key requirements.
      • Our fast moving and dynamic environment requires flexibility and ability to work according to established processes, guidelines and policies without detriment for own stress.
      • As we believe in the strength of doing things together, team work is an essential part of our daily business. Therefore, we aim for candidates with an enthusiastic and inspiring personality.
      If you identify yourself with this profile and would like to be part of our successful team, don’t hesitate to apply for the position!

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary: 

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Employee Car Program: discount on new or used Daimler brand cars 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or; free public transport or or; contribution to fuel costs
      • A “tailor made” individual development plan

      Contact Info

      We are still recruiting. However, please expect a longer time when awaiting a response.Thank you for your understanding. 

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

      Due to data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.
       

      Apply now

      Apply now

    • Mercedes-Benz Connected Mobility Support Specialist | Spanish-English

      21.04.2020

      Recruiter

      Mrs. Sandra Besseling-Nies
      sandra.besseling_nies@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      “Mercedes me” is a modern, exciting new brand which links customers to their Mercedes-Benz and Smart vehicles in an intelligently connected world…and it’s expanding rapidly! 

      Would you like to be part of our dynamic, international and talented family?

      As a Connected Mobility Support Specialist you will be the 1st point of contact to our customers (B2C & B2B) and act as a subject-matter expert by supporting users with process knowledge and case specific routing, as well as participating in the development of current business and the setup of future services.
      How exactly will you operate? By…

      • accepting incoming support requests, incidents and problems
      • identifying weaknesses in our processes or tools and create awareness
      • registering all activities in the ticketing tool
      • troubleshooting minor training issues on the phone
      • identifying problems that can affect our processes and escalating them accordingly
      • resolving reported issues according to pre-defined use cases
      • reporting undefined issues to higher level

      Below, you can check more information about Connected Mobility Services:
      www.daimler.com/products/services/mobility-services
      www.mercedes.me
      www.mercedes-benz.com

      Job Requirements

      You can become a Connected Mobility Support Specialist if you:

      • have any affinity within IT/Telematics or are someone who has always been interested in “the internet of things”.
      • possess excellent communication skills (B2C and B2B)
      • are fluent in Spanish and English (corporate language)
      • are able to identify, analyse and resolve problems over the phone with involved partners
      • can handle interaction between tools and support systems
      • are able and willing to work in a 24h shift pattern

      Compensation

      Connected Mobility Support Specialist will be offered a rewarding job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary such as:

      • Attractive salary based on previous experience;
      • Shift allowance:
      Monday - Friday     20h00 – 22h00         25%
      Monday - Friday     22h00 – 07h00         50%
      Saturday                                                 50%
      Sunday                                                   100%
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      Is there more? Yes, we also offer:
      • Development: You will receive a personally tailored development plan with interesting career opportunities.
      • Social Activities: Due to our Social Club it is ensured that you also have fun with your colleagues after work. The internal company Social Club frequently organizes events and activities like kickboxing, dance courses, Friday night drinks, dance courses, Yoga lessons, tennis tournaments, kayak tours, indoor soccer games.

      Contact Info

      We are still recruiting. However, please expect a longer time when awaiting a response.Thank you for your understanding. 

      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

      Apply now

      Apply now

    • Connected Mobility Support Specialist | French & English

      21.04.2020

      Recruiter

      Mrs. Sandra Besseling-Nies
      sandra.besseling_nies@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      “Mercedes me” is a modern, exciting new brand which links customers to their Mercedes-Benz and Smart vehicles in an intelligently connected world…and it’s expanding rapidly! 

      Would you like to be part of our dynamic, international and talented family?

      As a Connected Mobility Support Specialist you will be the 1st point of contact to our customers (B2C & B2B) and act as a subject-matter expert by supporting users with process knowledge and case specific routing, as well as participating in the development of current business and the setup of future services.
      How exactly will you operate? By…

      • accepting incoming support requests, incidents and problems
      • identifying weaknesses in our processes or tools and create awareness
      • registering all activities in the ticketing tool
      • troubleshooting minor training issues on the phone
      • identifying problems that can affect our processes and escalating them accordingly
      • resolving reported issues according to pre-defined use cases
      • reporting undefined issues to higher level

      Job Requirements

      You can become a Connected Mobility Support Specialist if you:

      • have any affinity within IT/Telematics or are someone who has always been interested in “the internet of things”.
      • possess excellent communication skills (B2C and B2B)
      • are very fluent in both French and English
      • are able to identify, analyse and resolve problems over the phone with involved partners
      • can handle interaction between tools and support systems
      • are able and willing to work in a 24h shift pattern
       

       
      We provide an extensive 4 weeks initial training and a follow up buddy program.
       

      Compensation

      A Connected Mobility Support Specialist will be offered a rewarding job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary such as:

      • Attractive salary based on previous experience;
      • Shift allowance:
      Monday - Friday     20h00 – 22h00         25%
      Monday - Friday     22h00 – 07h00         50%
      Saturday                                                 50%
      Sunday                                                   100%
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.

      Contact Info

      Set – Ready – Go!
      Click on the Apply-button to start your engine and upload your resume & cover letter in English.

      We are still recruiting. However, please expect a longer time when awaiting a response.Thank you for your understanding. 

      Mercedes me starts with Mercedes you!

      Check these links to be ready to launch your career:
      www.daimler.com/products/services/mobility-services
      www.mercedes.me
      www.mercedes-benz.com

      Apply now

      Apply now

    • Internship Customer Service department DACH

      21.04.2020

      Recruiter

      Mrs. Sandra Besseling-Nies
      sandra.besseling_nies@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The Intern for our Customer Service Team supports the Service Account Manager for the Customer Service Germany, Austria, Switzerland, the Board of Management Team, 3rd Level and Customer Loyalty Team. The intern will be responsible for the following different tasks:

      • Planning, coordinating and implementing topics and activities based on the actual change process. Support in further developing the Change management in the market
      • Support in the Lean Management initiative and related communication on the market
      • Create and implement a communication strategy for the internal communication on the market, e.g. further develop the new digital platform for internal communication, create ideas to spread all necessary information
      • Prepare presentations for different needs, e.g. meetings with business partners, board presentations and stakeholders
      • Prepare, attend and follow up of monthly meetings with relevant markets, e.g. agenda alignment, presentation preparation, meeting minutes
      • Support in the daily structure, e.g. update of shopfloor board topics
      • Digitalize the structured exchange between Service Account Manager and the Operation Managers with ensuring the implementation of different tools such as OneNote and KanBo
      • Contribute to ensure an environment based on high performance culture, with supporting to implement the Leadership 2020 principles to the market
      • Support the Service Account Manager in the daily tasks
      • Be available to take additional tasks based on project needs 

      Job Requirements

      • Study in Business Economics or comparable, with focus on communication
      • Excellent German skills and fluent in English
      • Analytical abilities and strategic understanding
      • High communication skills
      • Creativity and willingness to challenge the status quo
      • Teamplayer, but also ability to work independent
      • Open mindset and willingness to take topic ownership
      • Willingness to work in a flexible surrounding and adapt easily to new requirements
      • Ability to manage different tasks in an efficient and qualitative manner
      • Capacity to set priorities adequately
      • High intercultural competence
      • Expert in MS Office (especially Power Point)
      • Good knowledge of digitalization
      • Affinity with the Mercedes Brand

      Compensation

      Challenging internship for 5-6 months
      Working hours 24-40 hours per week 
      Start date: Mid-August 2020

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation and any other documentation that adds value to your application

      Apply now

      Apply now