Mercedes-Benz Customer Assistance Center
Vacancies

Vacancies.

  • Vacancies

  • We are hiring.

     Do you see challenges where others see problems? Do you want to be part of an international team with great career opportunities? Can you imagine living in the multicultural Maastricht-Aachen Region? Please send us your application. You can find the current job vacancies at the Mercedes-Benz Customer Assistance Center here.

    Did you not find the job you were looking for? No problem! We have plenty of opportunities that might fit your talents and skills. Please contact us and send your CV and your motivation letter and we promise to get in touch with you as soon as possible. We would be delighted if we could offer you the right challenge.

    Please click here to submit your resume. If you have questions do not hesitate to call us at 0031 43 356 2222.

    • Siebel Developer

      03.11.2017

      Recruiter

      Mrs. Rivka Bucx
      rivka.bucx@daimler.com

      Company Information

      Siebel Developer wanted for Mercedes-Benz Customer Assistance Center. You can find us in Maastricht, the Netherlands; we are called the Compass Delivery Center (CDC). Throughout the years we fine-tuned Compass and set it to our own standards. Compass, based on Oracle Siebel/Avaya/Genesys, is a high performing and scalable platform which is rapidly expanding in terms of functionality and global coverage for the aftersales CRM activities of Mercedes-Benz.
      Currently we are in the middle of our worldwide rollout of 54 countries and we have still 24 countries to go. Do you want to be a part of our international team and help us to setup the global Platform?

       

      Function Description

      You will be a part of an international team with people from the Netherlands, Belgium, Portugal, Brazil, Spain, Germany and the UK all working from Maastricht. Together with this incredible team you will share the responsibility for all the technical aspects of Compass and service provisioning including the Database platform. Together you will face challenges such as:

      • Worldwide rollout of 54 countries – still 24 to go;
      • Serving customers on a worldwide scale;
      • Quarterly updates of Compass;
      • Connected vehicles services integration;
      • Mobile applications integration thru APIs.
      Tasks
      You will support our new strategic initiatives and further improve the core disciplines of our delivery center. To be successful in the execution of these challenges, your job will cover tasks such as:
      • Manage and take part in projects.
      • Support operational monitoring.
      • Troubleshooting and problem resolution for all the Compass environments.
      • Facilitate knowledge transfer amongst team members and other support teams. This means you will not only interface directly with the end users but also with other teams within IT and business departments.
      • Support incidents, change and problem management and ensure the reliability of our telephony and application services.
      • Improve the effectiveness and efficiency of our Business processes.
      Implement and document new or enhanced processes, instruments, products and systems.

      Job Requirements

      Profile Must have’s

      • Experience with design, implement and execute Software Build & release process, including specification Siebel builds components:
        • Repository;
        • Workflow;
        • Views & Responsibilities;
        • SRF;
        • Business Services;
        • CTI;
        • EAI.
      • In depth experience with:
        • OPEN UI frameworks;
        • JavaScript and JavaScript Frameworks (JQuery);
        • Modern Web Technology (HTML5, CSS , XML, XSLT);
        • Interfaces and Web services (SOAP/REST/MQ);
        • Relational databases (Oracle);
        • Microsoft (Web) Server Platform.
      • Good understanding of the complete life cycle of a Siebel implementation and its project deliverables.
      Profile Nice to have’s
      • Analytical, being able to think in solutions;
      • Bachelor or Master Degree, with at least 5 years of experience working as Siebel Developer;
      • Willingness to participate in on-call/on-duty shift;
      • You are someone who sees challenges where other people see problems;
      • You need to be a self-starter; willing to go for the extra mile.

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • Result oriented bonuses;
      • Competitive performance based salary growth;
      • Holiday allowance: 8% of annual salary;
      • 200 vacation hours (based on full time employment);
      • Pension plan;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Employee Car Program: discount on new or used Daimler brand cars.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

      For more information about this vacancy please contact Rivka Bucx:  +31 6 39 87 58 24

       

      Apply now

      Apply now

    • Customer Service Representative (French)

      14.08.2018

      Recruiter

      Mrs. Jasper Wellens
      flexpoint.wellens@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The CAC offers two different types of customer service for Mercedes-customers in France. The departments are blended which means you will be providing all services to our customers.

      Roadside Assistance

      Customers experiencing a vehicle breakdown can contact the Service 24 Hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Our Customer Service Representatives answer incoming calls from customers requiring assistance. Details are collected and entered into a crm system. In case the problem can’t be solved by telephone, the Customer Service Representative contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.

      Customer Service Department
      The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

      Do you enjoy building up a relationship with clients and do you have perfect writing skills? 
      Do you enjoy providing immediate assistance to customers and being part of a dynamic environment? Are you flexible enough to work in shifts? Stop reading and apply directly to become a part of our team!
       

      Job Requirements

      • Good understanding of Customer satisfaction
      • French as a native language, English on a professional level
      • Excellent written and verbal skills
      • Ability to work in structures, to prioritize, analyze and coordinate your day to day business
      • Empathy and negotiation skills
      • Strong analytical skills
      • Open-minded to a diversity of cultures
      • Computer literacy
      • Act as our Brand ambassador

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      Benefits:

      • An extensive initial training of up to 4 months
      • A “tailor made” individual development plan
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary
      • Competitive performance based salary growth
      • Result oriented bonuses
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs
      • Employee Car Program: discount on new or used Daimler brand cars
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
      • Collective health insurance at discounted rates
      • Pension plan

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (In French) and any other documentation that adds value to your application.
      For more information about this vacancy please contact the Recruitment Office on +31 43 3562109

      Apply now

      Apply now

    • Customer Service Representative Benelux

      14.08.2018

      Recruiter

      Mrs. Jasper Wellens
      flexpoint.wellens@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

       

      Function Description

      We offer two different services for our customers in the Benelux Region.

      Roadside Assistance

      Customers experiencing a vehicle breakdown can contact the Service 24 hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Employees answer incoming calls from customers requiring assistance. Details are collated and entered into a computerized system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.

      Customer Service
      The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.
       

      Job Requirements

      • Good understanding of Customer satisfaction;
      • Excellent knowledge of Dutch & French;
      • Fluency in English (corporate language);
      • Good written and verbal skills;
      • Ability to work in structures, to prioritize, analyse and coordinate your day to day;
      • Empathy and negotiation skills;
      • Open-minded to a diversity of cultures;
      • Computer literacy;
      • Act as our Brand ambassador.

      Compensation

      We offer you a job in a multicultural, young and informal international working
      environment with interesting conditions, both primary and secondary:

      Benefits

      • A “tailor made” individual development plan;
      • Employee Car Program: discount on new or used Daimler brand cars;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.

      Working Conditions
      • Full-time basis of 40 hours per week, however part-time basis can also be discussed;
      • Flexible shift system with day, evening and Saturday shifts. Being flexible for a night shift or a Sunday shift can be an asset, but is not a requirement;
      • We provide an extensive 4 week initial training and a follow up buddy program of 2-3 months;
      • You will be offered 1 contract with a duration of one year, after this the contract will be of an indefinite time.

      Contact Info

      In case of interest, please apply with CV and motivation letter in your native language by clicking the 'Apply button'.
      In case of questions or remarks, please do not hesitate to contact me by the following mail address: flexpoint.wellens@daimler.com

       

      Apply now

      Apply now

    • Customer Service Representative | German

      16.08.2018

      Recruiter

      Mrs. Sandra Besseling-Nies
      sandra.besseling_nies@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      We offer two different services for our customers in Germany, Austria and Switzerland.

      Roadside Assistance
      Customers experiencing a vehicle breakdown can contact the Service 24 hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Employees answer incoming calls from customers requiring assistance. Details are collated and entered into a computerized system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.

      Do you enjoy working in shifts and being part of a dynamic environment? Stop reading and apply directly to become a part of our team!

      Customer Service
      The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

      Do you enjoy working on a regular dayshift and do you have perfect writing skills? Don't be shy and differentiate yourself by convincing us of your way to communicate.

      Job Requirements

      • Good understanding of Customer satisfaction;
      • Mother tongue German;
      • Basic level in English (corporate language) and motivation to speak and improve it;
      • Good written and verbal skills;
      • Ability to work in structures, to prioritize, analyze and coordinate your day to day;
      • Empathy and negotiation skills;
      • Open-minded to a diversity of cultures;
      • Computer literacy;
      • Act as our Brand ambassador.

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      Benefits

      • Attractive salary based on previous experience;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      Additional benefits
      • Employee Car Program: discount on new or used Daimler brand cars;
      • Development: You will receive a personally tailored development plan with interesting career opportunities.
      • Social Activities: Due to our Social Club it is ensured that you also have fun with your colleagues after work.The company internal Social Club frequently organizes events and activities like kickboxing, dance courses, Friday night drinks, Yoga, tennis tournaments, kayak tours and indoor soccer games.
      • On top of free hot beverages like coffee (also coffee specialties like Café Latte, Espresso etc.), tea, soup and hot chocolate on all floors, you can visit our company barista to get special drinks and pastries like fresh Croissants and Donuts during your coffee breaks!
      • Healthy and diverse lunch options in the company restaurant including smoothies and theme days with e.g. Pizza, Burger, Pasta, Schnitzel and many more options! Daily salad buffet and a sandwich station is also one of our employees’ favorites.
      Working Conditions
      This Customer Service Representative position is on a fulltime or part-time basis. We provide an extensive 4 week initial training (fully paid) and a follow up buddy program of 2-3 months.
      Initially, you will be offered a contract with a duration of one year. After this period we would like to offer you an indefinite contract.

       
      Roadside Assistance
      Working in a 24 hour shift pattern with a competitive salary and the possibility to increase your income with the shift allowance.
       
      Customer Service
      Working in dayshift with a competitive salary.

      Contact Info

      Please use the “apply” button to upload your English CV and German Letter of Motivation and any other documentation that adds value to your application.

      Apply now

      Apply now

    • Online Sales Lead Generator

      16.08.2018

      Recruiter

      Mrs. Sandra Besseling-Nies
      sandra.besseling_nies@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      What will be my role?
      As an Online Sales Lead Generator you will increase the quality and quantity of qualified leads for the sales force, resulting in stronger pipelines and increased revenue, by performing the lead generation, customer initial conversation and online journey steering for Mercedes-Benz Austria.
      You will play a crucial role in creating, implementing and reinforcing best practices and procedures to make lead generation discipline and the Sales Services team successful.
       
      How will I be successful?
      By solving our customer’s inquiries, complaints, problems or requests and providing him/her with the best possible long-term satisfaction in a timely, effective and accurate manner. Meanwhile you will perform specialized tasks.
      By handling and prequalifying Multi-Channel inbound inquiries via phone, chat and email (including central campaign leads) for Sales and Financial services on a national and international basis.
      By creating and processing cases, enquiries and complaints, e.g. general product questions, consult of vehicle search and configuration, explaining platform functionalities, explaining finance and leasing processes, explaining online sales process.
       
      What will be the challenges?
      You will not be challenged by cases from the Austrian and Suisse market only, but also international cases. By performing quality checks you will be able to improve processes and participate in an area of blended services.
      Furthermore, we highlight the fact that this Service is new to our company. You will have the chance to co-create and improve processes, utilize your pioneering mindset and built something special with your team members. The expectation is that the business will grow in the (near) future and so might do your career!

      Job Requirements

      What is the ideal profile consisting of...?

      • Preferably minimum 1 year working experience in customer qualification or reception in automotive, call center and/or service industry
      • Highly developed communication skills both verbal and written
      • You are a native German speaker and possesses a good level of English language skills.
      • Customer oriented mindset, consulting and service orientation through service-oriented thinking, acting and speaking
      • Basic knowledge of sales and aftersales processes in the automotive retail
      • Pro-active in seeking customer satisfaction
      • Affinity with online communication (chat)
      • High stress threshold, avoiding the temptation to react without thinking
      • Interpersonal skills in an appreciative manner with clients and colleagues
      • Ownership and independent thinking
      • High sense of responsibility
      • International team player
      • Ability to take decisions/create solutions when faced with complex cases/situations
      • Ability to multitask when required
      • Strong willingness to buddy others and highlight bottlenecks
      • Application of accuracy and case completeness in all cases
      • Strong focus on competencies, self-improvement, analytical thinking and self-reflection
      • Basic MS-Office Skills
      • Nice to have: system skills in customer data management, lead management, CRM, DMS systems

      Compensation

      An Online Sales Lead Generator will be offered a rewarding job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary such as:

      • Attractive salary based on previous experience;
      • Result oriented bonuses;
      • Competitive performance based salary growth;
      • Holiday allowance: 8% of annual salary;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      Is there more? Yes, we also offer:
      • Employee Car Program: discount on new or used Daimler brand cars;
      • Development: You will receive a personally tailored development plan with interesting career opportunities.
      • Social Activities: Due to our Social Club it is ensured that you also have fun with your colleagues after work. The internal company Social Club frequently organizes events and activities like kickboxing, dance courses, Friday night drinks, dance courses, Yoga lessons, tennis tournaments, kayak tours, indoor soccer games…
      • Free hot beverages like coffee (also coffee specialties like Café Latte, Espresso etc.), tea, soup and hot chocolate on all floors. You can also visit our company café to get special drinks and pastries like fresh Croissants and Donuts during your coffee breaks
      • Healthy and diverse lunch options in the company restaurant including smoothies and theme days with e.g. Pizza, Burger, Pasta, Schnitzel and many more options! Daily salad buffet and a sandwich station is also one of our employees’ favorites.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

      For more information, contact Gianni Crisafulli (Senior Corporate Recruiter) at +31 43 356 21 40 

      Apply now

      Apply now

    • Customer Service Representative

      21.08.2018

      Recruiter

      Mrs. Jasper Wellens
      flexpoint.wellens@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      We are currently recruiting for two departments:

      Roadside Assistance
      Customers experiencing a vehicle breakdown can contact the Service 24 Hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Our Customer Service Representatives answer incoming calls from customers requiring immediate assistance. Details are collected and entered into a crm system. In case the problem can’t be solved by telephone, the Customer Service Representative contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.

      Do you enjoy providing immediate assistance to customers and being part of a dynamic environment? Are you flexible enough to work in shifts? Stop reading and apply directly to become a part of our team!

      Working hours
      The department is open 24/7, 365 days a year. You will be working 37,5 hours per week in a 24 hour shift pattern with a competitive salary and the possibility to increase your income with the shift allowance

      Customer Service
      The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

      Do you enjoy building up a relationship with clients and do you have perfect writing skills? Do you prefer to work in more regular dayshifts?  Don't be shy and differentiate yourself by convincing us of your way to communicate.

      Working hours
      The department is open from Monday to Friday. You will be working 40 hours per week in dayshift with a competitive salary.

      Job Requirements

      • Good understanding of Customer satisfaction
      • English as a native language
      • Excellent written and verbal skills
      • Ability to work in structures, to prioritize, analyze and coordinate your day to day business
      • Empathy and negotiation skills
      • Open-minded to a diversity of cultures
      • Computer literacy
      • Act as our Brand ambassador

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      Benefits:

      • An extensive initial training of up to 4 months
      • A “tailor made” individual development plan
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary, paid out in May
      • Competitive performance based salary growth
      • Result oriented bonuses
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs
      • Employee Car Program: discount on new or used Daimler brand cars
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
      • Collective health insurance at discounted rates
      • Pension plan
      Additional benefits
      • Social Activities: Due to our Social Club it is ensured that you also have fun with your colleagues after work. The company internal Social Club frequently organizes events and activities like kickboxing, dance courses, Friday night drinks, Yoga, tennis tournaments, kayak tours and indoor soccer games.
      • Enjoy massages free of charge during your breaks.
      • Free hot beverages like coffee (also coffee specialties like Café Latte, Espresso etc.), tea, soup and hot chocolate on all floors. You can also visit our company café to get special drinks and pastries like fresh Croissants and Donuts during your coffee breaks!
      • Healthy and diverse lunch options in the company restaurant including smoothies and theme days with e.g. Pizza, Burger, Pasta, Schnitzel and many more options! Daily salad buffet and a sandwich station is also one of our employees’ favorites.
      Working Conditions
      • This Customer Service Representative position is on a fulltime basis. We provide an extensive 4 week initial training (fully paid) and a follow up buddy program of 2-3 months. 

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

      For more information about this vacancy please contact the Recruitment Office on +31 43 3562710.

      Apply now

      Apply now

    • Siebel | Solution Architect

      25.09.2018

      Recruiter

      Mrs. Rivka Bucx
      rivka.bucx@daimler.com

      Company Information

      Siebel | Service Architect wanted for Mercedes-Benz Customer Assistance Center. You can find us in Maastricht, the Netherlands; we are called the Compass Deliver Center (CDC). Throughout the years we fine-tuned Compass and set it to our own standards. Compass, based on Oracle Siebel/Avaya/Genesys, is a high performing and scalable platform which is rapidly expanding in terms of functionality and global coverage for the aftersales CRM activities of Mercedes-Benz.

      Currently we are in the middle of a worldwide expansion achieve coverage in 54 countries by 2020 and for that we have 15 more countries to roll out to. Do you want to be a part of our international team and help us to setup and operate this global Platform?

      Function Description

      You will be a part of an international team with people from the Netherlands, Belgium, Portugal, Brazil, Spain, Germany and the UK all working from Maastricht. Together with this incredible team you will share the responsibility for all the technical aspects of Compass and service provisioning including the Database platform. Together you will face challenges such as:

      • Serving customers on a worldwide scale;
      • Quarterly updates of Compass;
      • Connected vehicles services integration;
      • Mobile applications integration thru APIs.
      Tasks
      You will support our new strategic initiatives and further improve the core disciplines of our delivery center. To be successful in the execution of these challenges, your job will cover tasks such as:
      • Support technical architecture governance;
      • Elaborating and documenting architectural guidelines and governance rules;
      • Support the technical lead in the implementation of projects;
      • Setup and configure IT infrastructure;
      • Support on technical design for project scope in close cooperation with IT consultants, project leaders, reporting specialists, process owners and other Service Architects;
      • Maintain overarching technical solutions align between the different functional areas;
      • Analyze the impact of proposed upgrades of other systems on the Siebel environment;
      • Coordinate upgrades of the Siebel environment;
      • Support of identification of project dependencies;
      • Support operations in the area of problem management;
      • Service Operations;
      • Support on day to day activities to ensure reliable service provisioning.

      Job Requirements

      Profile Must have’s

      • Design, implement and execute Software Build & Release Process (including specification Siebel builds components - repository, Workflow, Views & Responsibilities, srf, business services, CTI, EAI etc.);
      • Team leading/Coordination/Project management;
      • Enterprise Architecture;
      • .Net (C#);
      • Interfaces and Web services (SOAP/REST/MQ);
      • Relational databases (Oracle);
      • Microsoft Windows Server W2012R2;
      • Microsoft IIS.
      Profile Nice to have’s
      • Analytical, being able to think in solutions;
      • Bachelor or Master Degree, with at least 5 years of experience working as Siebel Developer;
      • Willingness to participate in on-call/on-duty shift;
      • You are someone who sees challenges where other people see problems;
      • You need to be a self-starter; willing to go for the extra mile.

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • Result oriented bonuses;
      • Competitive performance based salary growth;
      • Holiday allowance: 8% of annual salary;
      • 200 vacation hours (based on full time employment);
      • Pension plan;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Employee Car Program: discount on new or used Daimler brand cars.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

      For more information about this vacancy please contact Rivka Bucx:  +31 6 39 87 58 24

      Apply now

      Apply now

    • Flex - Customer Service Representative

      04.10.2018

      Recruiter

      Mrs. Lobke Tongeren
      flexpoint.van_tongeren@daimler.com

      Company Information

      Your new workplace
       
      The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance.
       
      Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.
       
       

      Function Description

      The Customer Service department serves all European customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. Customer Service is responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

      Job Requirements

       
      Who are you?
       

      • Native German speaker
      • Good written and verbal skills
      • Good understanding of customer satisfaction
      • Open-minded to a diversity of cultures
      • Able to give commitment of at least 1 year

      Compensation

      What’s in it for you?
       

      • Plan your own working hours (12-15 hours a week is the minimum)
      • Work in a growing international company
      • The chance to develop yourself and your skills. Training and development will be supported
      • Work in a young, ambitious, professional and dynamic environment with other international colleagues
      • Hourly wage of 10 euro gross

      Contact Info

      Interested? Please contact lvantongeren@flexpoint.nl or cvanderput@flexpoint.nl
       
      The next step
      We need a German motivation letter and your resume. After our first phone interview we will ask you to make a case study and provide us with your availability for the trainings. After that you’ll be planned for an interview with the hiring manager.

      Apply now

      Apply now

    • Technical Service Representative | Expert Dealer Hotline BNL

      09.10.2018

      Recruiter

      Mrs. Sarah Beckers
      flexpoint.beckers@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The Mercedes-Benz Customer Assistance Center Maastricht with the Retail Service department is the global escalation entity for parts in the Mercedes-Benz logistics chain. The supported entities consist of the Mercedes-Benz local headquarters, general distributors and logistic centers. Furthermore, the TSRII’s role is to liaise with internal and external partners for resolving complex issues.

      The Technical Service Representative II acts within a high level technical department with specialist tasks. The TSR II reports directly to the Technical Operations Manager and her/his field of responsibility covers the support and handling/dealing with cases of Daimler customers as 2nd level and/or requests/incidents of Daimler retail network, Daimler HQ, market performance centers (MPC’s) and customers outside the service network. 

      Your tasks & responsibilities:

      • Resolve fast lane escalations, (back) order management, reverse and return logistics related issues for all Mercedes-Benz business units (passenger cars, vans and trucks)
      • Appropriate usage of available resources and documentation of business related activities in relevant system (e.g. ticketing system)
      • Analyze and investigate logistic issues using own knowledge, computer applications, databases with other Daimler entities and external partners. 
      • Assess requirement to involve Technical Specialists and/or Management and delegate / escalate according to process when required. Ensure correct activity documentation and routing of delegation via the appropriate systems
      • Ensure complete, accurate documentation of all related issues like fast lane, order management, reverse and return logistics according to specific data requirements of each request, in order to facilitate the case handling and to provide other parties involved with the relevant information. 
      • Continuously monitor assigned/open cases to ensure timely investigation and response to support requests and departmental reporting commitments to Daimler internal partners. 
      • Ensure continuous update of own information and relevant knowledge regarding supported products, tools, Daimler processes and information systems. Ensure changes to service-relevant MBCAC operational procedures are incorporated in own work. 
      • Fulfill and execute order management for the appropriate customers (national and international)
      • Act as a liaison contact person with the logistics centers in order to ensure smooth deliveries of goods
      • Clarify and initiate transport and shipment issues towards the appropriate dealers.
      • Handle and support market related promo activities (e.g. seasonal parts) 
      • Handle reverse- and returns logistics issues in the appropriate market
      • Special case and order management handling 
      • Excellent management skills to handle cases based on the escalation level (end to end) to find the best solution for the issue
      • Excellent communication skills will be required to solve issues directly with the retailers via phone, email, workflow and systems

      Job Requirements

      • Effective communication skills with coworkers and customers
      • Fluent level in Dutch, French and German, written and spoken
      • Fluency in English (corporate language)
      • Experience in customer support / problem solving business processes
      • Creativity when handling problems independently
      • Excellent tracking skills and analytical attitude towards work
      • Strong time management, accountability and organizational skills
      • Excellent knowledge of principles and processes for providing customer and personal services
      • Affinity with the car trade and technology
      • Strong identification with the Daimler organization
      • Knowledge of Daimler products and their parts
      • Strong stress management skills 
      • Handling escalations in combination with regular workload without detriment to own stress level
      • Acts as a “brand ambassador” with a strong customer focus
      • IT knowledge (Basic knowledge & MS Windows/Office)
      • Strongly oriented to Customer’s Satisfaction, both B2B and B2C
      • Integrity, client focus and going the extra mile to bring valuable solutions
      • High communication skills in crucial conversations

      Compensation

      Compensation
      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      Benefits:

      • A “tailor made” individual development plan;
      • Employee Car Program: discount on new or used Daimler brand cars;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      Working hours:
      This Technical Service Representative position is on a fulltime base. Full-time position 40 hours per week between Mondays to Friday, dayshift. The salary linked to this position is € 2.290,= gross* a month. We provide an extensive initial training and a follow up program.You will be offered one contract with a duration of one year, after this the contract will be of an indefinite time. 
       

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

      For more information about this vacancy please contact Sarah Beckers on +31 43 35 62 710.

      Apply now

      Apply now

    • Technical Service Representative | Agent Critical Parts Management

      16.10.2018

      Recruiter

      Mrs. Sarah Beckers
      flexpoint.beckers@daimler.com

      Company Information

      Company Information The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are a very important connection to the Mercedes-Benz brand. The Customer Assistance Center’s core services are delivered by Operations: Roadside Assistance, Customer Complaint management and Enquiry management. All our supporting departments, such as Retail services, Operational Excellence and Critical Parts Management, are also located in our offices in Maastricht. Furthermore, our task is to create a global Customer Contact Center network. Therefore we have established the department “Global Contact Center Management”. Having the global Governance mandate, we manage the worldwide implementation, standardization, innovation and performance of Customer Contact Center services within Daimler AG. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      Department description
      The Critical Parts Management Department of the Mercedes-Benz Customer Assistance Center Maastricht N.V. is dealing with global escalations for parts in the Mercedes-Benz logistics chain. The supported entities consist of the Mercedes-Benz local headquarters, general distributors, wholesale locations and appropriate retailers. 

      Tasks & responsibilities:

      • Resolve incoming support requests, incidents and problems in the required languages
      • Resolve escalated bottleneck parts enquiries for all Mercedes-Benz business units (passenger cars, vans and trucks)
      • Appropriate usage of available resources and documentation of business related activities in the relevant system (e.g. ticketing system)
      • Analyze and investigate logistic issues using own knowledge, computer applications and other Daimler entities and external partners
      • Proactively and continuously monitor workload to ensure timely investigation and response to bottleneck requests

      Job Requirements

      • Experience in customer support / problem solving business processes;
      • Fluency in German both verbal and in writing;
      • Fluency in English (corporate language);
      • Handling escalations in combination with regular workload without detriment to own stress level;
      • Ability to understand the relationship between internal and external processes;
      • Ability to understand interactions between demand and supply in the logistics chain;
      • Open-minded to a diversity of cultures;
      • Computer literacy;
      • Acts as a Brand ambassador.

      Compensation

      Compensation
      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      Benefits:

      • A “tailor made” individual development plan
      • Employee Car Program: discount on new or used Daimler brand cars
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
      • Collective health insurance at discounted rates
      • Pension plan
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary
      • Competitive performance based salary growth
      • Result oriented bonuses
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      Working Conditions
      The salary liked to this position is € 2.075, = *. Based on a full-time position of 40 hours per week, between Monday to Friday, dayshift. We provide an extensive initial training and a follow up program.You will be offered one contract with a duration of one year, after this the contract will be of an indefinite time.

      *Please take into account that The Netherlands has a divergent tax system than other EU countries.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (In English) and any other documentation that adds value to your application.

      For more information about this vacancy please contact Recruiter, Sarah Beckers, on +31 43 3562710.

      Apply now

      Apply now

    • Customer Service Representative | Hungarian

      06.11.2018

      Recruiter

      Mrs. Sandra Besseling-Nies
      sandra.besseling_nies@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The Central Eastern European department provides services for customers in Poland, Hungary, Czech Republic and Slovakia. Within this department we offer combined services:

      Service 24hours department:
      Customers experiencing a vehicle breakdown can contact the Service 24 hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day.
      Employees answer incoming calls from customers requiring assistance.
      Details are collated and entered into a computerised system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician.
      The philosophy is to ensure the customer is mobile again as quickly as possible.

      Customer Service department:
      The Customer Service department serves all European customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles.
      All inquiries and complaints are handled by telephone, mail, fax or e-mail.  Customer
      Service is responsible for after-sales service issues, technical and product topics and general company related inquiries.

      As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge. Multi-tasking is not a problem and you are a team player.

      Job Requirements

      • Good understanding of Customer satisfaction
      • Mother tongue Hungarian
      • Fluent English (corporate language)
      • Additional Czech, Slovak, Polish or German language will be an asset
      • Good written and verbal skills
      • Ability to work in structures, to prioritize, analyze and coordinate your day to day
      • Empathy and negotiation skills
      • Open-minded to a diversity of cultures
      • Computer literacy

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      Benefits
      • Attractive salary based on previous experience;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      Additional benefits
      • Employee Car Program: discount on new or used Daimler brand cars;
      • Development: You will receive a personally tailored development plan with interesting career opportunities.
      • Social Activities: Due to our Social Club it is ensured that you also have fun with your colleagues after work.The company internal Social Club frequently organizes events and activities like kickboxing, dance courses, Friday night drinks,frequently organizes events and activities like kickboxing, dance courses, Yoga, tennis tournaments, kayak tours and indoor soccer games.
      • Enjoy massages free of charge during your breaks.
      • Free hot beverages like coffee (also coffee specialties like Café Latte, Espresso etc.), tea, soup and hot chocolate on all floors. You can also visit our company café to get special drinks and pastries like fresh Croissants and Donuts during your coffee breaks!
      • Healthy and diverse lunch options in the company restaurant including smoothies and theme days with e.g. Pizza, Burger, Pasta, Schnitzel and many more options! Daily salad buffet and a sandwich station is also one of our employees’ favorites.

      Working Conditions:
      This position is on a fulltime base (40 hrs per week). 24 hours shift pattern with a competitive salary and the possibility to increase your income with the shift allowance.
      We provide an extensive 4 week initial training and a follow up buddy program. 

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
       

      Apply now

      Apply now

    • Mercedes-Benz Administrative Support (German)

      07.11.2018

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The XENTRY Support KBC Frontdesk is the point of contact for inquiries from Market Operational Centers/General Distributors and the Retailer Network related to system contract management, StartKeys (software license) and customer data management with regards to XENTRY products and services using the tools and software supplied by Daimler’s aftersales division, Global Service and Parts (GSP/O).

      Task and Responsibilities

      • Proactively monitor all incoming communication channels from B2B customers and respond to their queries in a timely and professional manner
      • Analyze and investigate issues making use of acquired knowledge and available tools.
      • Provide information and assistance related to system contract management, StartKeys (software license) and customer data management with regards to XENTRY products and services as well as investigate problems related to the dispatch of cases and process adherence, etc
      • Accurately document work related activities in the relevant ticketing system according to established policies and procedures
      • Direct coordination, when necessary, with GSP 2nd & 3rd level as well as external stakeholders to resolve complex enquiries and complaints about supported products
      • Discrete and adequate handling of confidential information related to customer data as well as financial transactions and records
      • Ensure correct registration of Independent Service Providers in the Daimler database according to established guidelines
      • Ensure timely expedition of shipment documentation based on country-specific customs regulations
      • Ensure all areas of personal/departmental responsibility are handled promptly, accurately and with outstanding customer service
      • When required, perform other duties and responsibilities as assigned
      • Adaptive and flexible to changing business requirements
      • Buddying/training tasks mentoring junior staff

      Job Requirements

      • Very strong organizational and administrative skills
      • Highly proficient to native German speaking and fluent in English (corporate language).
      • Strong communication skills (B2B), both written and verbal.
      • Good skills in customer support and methodological approach to problem solving. 
      • Completed vocational education. High vocational or bachelor level is an advantage but not a requirement. Candidates without a degree will be considered given equivalent experience and abilities.
      • Affinity with IT - Computer literate (MS Windows Office)
      • Basic knowledge of automotive technology and Daimler Aftersales Applications is an advantage  
      • ‘Can-do’ and proactive energetic attitude in a diverse and intercultural environment.
      • Take ownership and responsibility to ensure action is taken in time sensitive situations.
      • Open communication style and participation in Feedback culture

      Compensation

      We offer you a job in a multi-cultural, young and informal international working environment with interesting conditions, both primary and secondary:

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Employee Car Program: discount on new or used Daimler brand cars 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
      • A “tailor made” individual development plan

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

      For more information about this vacancy please contact the Recruitment Office on +31 43 3562708

      Apply now

      Apply now

    • Technical Service Representative I (German)

      12.11.2018

      Recruiter

      Mr. Gianni Crisafulli
      gianni.crisafulli@daimler.com

      Company Information

      Das Mercedes-Benz Kundenkontaktcenter in Maastricht ist eine der wichtigsten Verbindungen zwischen den Kunden und der Mercedes-Benz Marke. Unser Ziel ist es unseren Kunden und Verkäufern der Daimler Marken jederzeit einen ausgezeichneten Service zu bieten. 24 Stunden am Tag, 7 Tage die Woche und 365 Tage im Jahr sorgen wir mit unserer Pannenhilfe dafür, dass unsere Kunden unterwegs mobil bleiben. Wir leben das wichtigste Versprechen der Marke: „Das Beste oder nichts.“

      Function Description

      Du wirst im Bereich Connected Mobility Services arbeiten. Dazu gehört unter anderem Mercedes me connect, das Kunden durch Apps und Webseiten mit ihrem Fahrzeug verbindet, jederzeit und ortsunabhängig. Lies mehr über die Mercedes Mobility Services: www.daimler.com/products/services/mobility-services

      • Eingehende Anfragen, Vorfälle oder Probleme annehmen
      • Probleme über Telefon oder gemäß der vordefinierten Prozesse lösen und größere Probleme an die höheren Level weiterleiten
      • Alle Aktivitäten im Ticket System dokumentieren
      • Schwachstellen oder Probleme in den Prozessen identifizieren und weitergeben
      • Teilnahme am Aufbau und der weiteren Entwicklung des neuen Geschäftsfeldes
      Arbeitsbedingungen:
      • Vollzeit – 40 Stunden pro Woche, in Schichten
      • Wettbewerbsfähiges Gehalt, plus Schichtzuschlag
      • 4-wöchiges Training und Buddy-Programm für die ersten Wochen

      Job Requirements

      • Ausgezeichnetes Kommunikationsvermögen (mit Privat- und Geschäftskunden)
      • Fließende Deutsch- und gute Englischkenntnisse
      • Erfahrungen im Kundenservice wünschenswert
      • Fähigkeit, Probleme über Telefon zu identifizieren, analysieren und zu lösen
      • Kenntnisse von Support-Systemen vorteilhaft

      Compensation

      Wir bieten dir einen Job in einer multikulturellen und familiären, internationalen Arbeitsumgebung mit interessanten Konditionen:

      Vergütungspaket
      Wir bieten dir einen Job in einer multikulturellen und familiären, internationalen Arbeitsumgebung mit interessanten Konditionen:

      • Wettbewerbsfähiges, performance-basiertes Gehalt plus ergebnisorientierter Bonus
      • Lukratives Umzugspaket: Reise-, Unterkunfts-, Makler- und Umzugskosten können übernommen werden – falls zutreffend
      • Pendler-Unterstützung: kostenloses Fahrrad alle 3 Jahre, kostenloses
      • Ticket für öffentliche Verkehrsmittel oder Erstattung von Benzinkosten
      • Vergünstigte Krankenversicherung sowie Rentenplan
      • 8 % Urlaubszuschuss auf das Jahresgehalt
      • Für Arbeitszeiten außerhalb der regulären Tagesschicht: 25% bis 100% Gehaltszuschlag
      • Möglichkeit einer jährlichen Gehaltssteigerung
      • Rabatt auf neue oder gebrauchte Fahrzeuge der Daimler Marken
      • Entwicklung: Einen auf dich zugeschnittenen Entwicklungsplan mit interessanten Karrieremöglichkeiten
      • Social Activities: Unser Social Club sorgt dafür, dass wir auch außerhalb der Arbeit Spaß miteinander haben. Regelmäßig finden Events und Aktivitäten wie Kickboxing, Tanzkurse, Drinks, Yoga, Tennis-Turniere, Kajak-Fahren und Indoor-Fußball statt.
      • Kostenlose Heißgetränke
      • Gesunde und vielfältige Lunch-Optionen mit Smoothies & Thementagen mit z.B. Pizza, Burger, Schnitzel, Pasta und vielem mehr!

      Contact Info

      Bitte bewirb dich mit deinem aktuellen Lebenslauf und deinem Motivationsschreiben in englischer Schrift online.
      Für weitere Informationen zur Stellenausschreibung kontaktiere bitte Gianni Crisafulli unter: +31 43 356 21 40

      Apply now

      Apply now

    • Internship - Managing Director's Office

      15.11.2018

      Recruiter

      Mrs. Cicely Nitsche
      cicely.nitsche@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The main goal of the internship is to support the Executive Assistant to the Managing Director in the daily tasks within the Managing Director’s Office.
      The Executive Assistant supports the Managing Director in development, coordination, tracking, documentation and communication of all Mercedes-Benz Customer Assistance Center (CAC) activities, not only to the GSP/OC employees, but also to the rest of the Daimler group and other business/interest groups. Furthermore the Executive Assistant coordinates a smooth and effective CAC Management Board process: planning, coordination, tracking, follow-up, documentation and communication.

      Tasks / responsibilities:
      Supporting the Executive Assistant in the following activities:

      • Executive assistance to the Managing Director
      • Support the Managing Director in planning, executing and documenting a smooth management process for CAC Management
      • Act as a secretary of the Management Board- and Team: plan, organize and document meetings and follow-up on agreed actions
      • Store, maintain and control files and documentation

      Job Requirements

      • Ongoing university degree in Business Administration/International Business
      • Fluent in English (corporate language), both spoken and written
      • Conversational level in German would be an advantage
      • Analytical skills
      • Extensive knowledge of Microsoft Office (specifically PowerPoint & Excel)

      Compensation

      Interns are remunerated according to the CAC Intern's regulation.
      Working hours: 40 hours/week, Monday to Friday.
      Duration: 6 months 

      Contact Info

      The closing date for this position is 6 December 2018. You will receive feedback on your application in the week of 10-14 December 2018. 
      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
      For more information about this vacancy please contact the Recruitment Office on +31 43 356 2109

      Apply now

      Apply now

    • Technical Service Representative I (Hungarian) - Connected Mobility Services

      19.11.2018

      Recruiter

      Mr. Gianni Crisafulli
      gianni.crisafulli@daimler.com

      Company Information

      Mercedes me is a modern, exciting new brand which links customers to their Mercedes-Benz and Smart vehicles in an intelligently connected world…and it’s expanding rapidly!
       
      As a Technical Service Representative I you will be the 1st point of contact to our customers (B2C & B2B) and act as a subject-matter expert by supporting users with process knowledge and case specific routing, as well as participating in the development of current business and the setup of future services.

      Do you want to know more?
       
      Connected Mobility Services merges the digital and technical world with our passion for delighting our customers. We dedicate our services to always find customer centric solutions that not only exceed our customers’ expectations but delight them with our knowledge and support during the process. One of the main pillars of these services is Mercedes me connect.
       
      Mercedes me connect combines numerous connectivity services from Mercedes-Benz. Using dedicated Apps and websites, these services enable customers to connect with their vehicle at any time and from anywhere. Smartphones, tablets or PC’s can be used to locate their vehicle, remotely operate specific functions, as well as manage vehicle maintenance and user accounts.
      We also invest in the future of mobility. Car2Go and VAN2SHARE pioneer the realm of innovative mobility services. Along with many other smartphone based mobility concepts such as smart ready to drop, we optimize the use of existing transportation infrastructure and develop flexible and ecofriendly mobility solutions of the future.
      These are just some of the digital services Mercedes-Benz currently provides. With our continued expansion, many more customers are experiencing the benefits of this technology. The latest Pro Connect and Connect Business services from Mercedes-Benz, ensures van owners and fleet customers can monitor their vehicles too. Smart customers are also catered for with the new Smart Control App.

      Here you can check more information about Connected Mobility Services:

      www.daimler.com/products/services/mobility-services
      www.mercedes.me
      www.mercedes-benz.com

      Function Description

      • How exactly will you operate? By…
        • accepting incoming support requests, incidents and problems
        • identifying weaknesses in our processes or tools and create awareness
        • registering all activities in the ticketing tool
        • troubleshooting minor training issues on the phone
        • identifying problems that can affect our processes and escalating them accordingly
        • resolving reported issues according to pre-defined use cases
        • reporting undefined issues to higher level

      Job Requirements

      You can become a Technical Service Representative if you:

      • have any affinity within IT/Telematics or are someone who has always been interested in “the internet of things”.
      • possess excellent communication skills (B2C and B2B)
      • are fluent in Hungarian and English (corporate language)
      • are able to identify, analyse and resolve problems over the phone with involved partners
      • can handle interaction between tools and support systems

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:
      Benefits

      This position is on a fulltime base (40 hrs per week). 24 hours shift pattern with a competitive salary and the possibility to increase your income with the shift allowance.

      Working Conditions:
      This position is on a fulltime base (40h per week) in a 24 hours shift pattern.
      Shift allowance:
       
      Monday - Friday     20h00 – 22h00         25%
      Monday - Friday     22h00 – 07h00         50%
      Saturday                                                  50%
      Sunday                                                    100%
       
      We provide an extensive 4 weeks initial training and a follow up buddy program.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

      Apply now

      Apply now

    • Mercedes-Benz Connected Mobility Support Specialist | Dutch

      20.11.2018

      Recruiter

      Mr. Gianni Crisafulli
      gianni.crisafulli@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      “Mercedes me” is a modern, exciting new brand which links customers to their Mercedes-Benz and Smart vehicles in an intelligently connected world…and it’s expanding rapidly! 

      Would you like to be part of our dynamic, international and talented family?

      As a Connected Mobility Support Specialist you will be the 1st point of contact to our customers (B2C & B2B) and act as a subject-matter expert by supporting users with process knowledge and case specific routing, as well as participating in the development of current business and the setup of future services.
      How exactly will you operate? By…

      • accepting incoming support requests, incidents and problems
      • identifying weaknesses in our processes or tools and create awareness
      • registering all activities in the ticketing tool
      • troubleshooting minor training issues on the phone
      • identifying problems that can affect our processes and escalating them accordingly
      • resolving reported issues according to pre-defined use cases
      • reporting undefined issues to higher level

      Job Requirements

      You can become a Connected Mobility Support Specialist if you:

      • have any affinity within IT/Telematics or are someone who has always been interested in “the internet of things”.
      • possess excellent communication skills (B2C and B2B)
      • are fluent in Dutch and English (corporate language)
      • are able to identify, analyse and resolve problems over the phone with involved partners
      • can handle interaction between tools and support systems
      • are able and willing to work in a 24h shift pattern
       

       
      We provide an extensive 4 weeks initial training and a follow up buddy program.
       

      Compensation

      A Connected Mobility Support Specialist will be offered a rewarding job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary such as:

      • Attractive salary based on previous experience;
      • Shift allowance:
      Monday - Friday     20h00 – 22h00         25%
      Monday - Friday     22h00 – 07h00         50%
      Saturday                                                 50%
      Sunday                                                   100%
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      Is there more? Yes, we also offer:
      • Employee Car Program: discount on new or used Daimler brand cars;
      • Development: You will receive a personally tailored development plan with interesting career opportunities.
      • Social Activities: Due to our Social Club it is ensured that you also have fun with your colleagues after work. The internal company Social Club frequently organizes events and activities like kickboxing, dance courses, Friday night drinks, dance courses, Yoga lessons, tennis tournaments, kayak tours, indoor soccer games…
      • Free hot beverages like coffee (also coffee specialties like Café Latte, Espresso etc.), tea, soup and hot chocolate on all floors. You can also visit our company café to get special drinks and pastries like fresh Croissants and Donuts during your coffee breaks
      • Healthy and diverse lunch options in the company restaurant including smoothies and theme days with e.g. Pizza, Burger, Pasta, Schnitzel and many more options! Daily salad buffet and a sandwich station is also one of our employees’ favorites.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

      For more information, contact Gianni Crisafulli (Senior Corporate Recruiter) at +31 43 356 21 40 or check these links:
      www.daimler.com/products/services/mobility-services
      www.mercedes.me
      www.mercedes-benz.com
       

      Apply now

      Apply now

    • Mercedes-Benz Connected Mobility Support Specialist | Italian

      20.11.2018

      Recruiter

      Mr. Gianni Crisafulli
      gianni.crisafulli@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      “Mercedes me” is a modern, exciting new brand which links customers to their Mercedes-Benz and Smart vehicles in an intelligently connected world…and it’s expanding rapidly! 

      Would you like to be part of our dynamic, international and talented family?

      As a Connected Mobility Support Specialist you will be the 1st point of contact to our customers (B2C & B2B) and act as a subject-matter expert by supporting users with process knowledge and case specific routing, as well as participating in the development of current business and the setup of future services.
      How exactly will you operate? By…

      • accepting incoming support requests, incidents and problems
      • identifying weaknesses in our processes or tools and create awareness
      • registering all activities in the ticketing tool
      • troubleshooting minor training issues on the phone
      • identifying problems that can affect our processes and escalating them accordingly
      • resolving reported issues according to pre-defined use cases
      • reporting undefined issues to higher level

      Job Requirements

      You can become a Connected Mobility Support Specialist if you:

      • have any affinity within IT/Telematics or are someone who has always been interested in “the internet of things”.
      • possess excellent communication skills (B2C and B2B)
      • are fluent in Italian and English (corporate language)
      • are able to identify, analyse and resolve problems over the phone with involved partners
      • can handle interaction between tools and support systems
      • are able and willing to work in a 24h shift pattern
       

       
      We provide an extensive 4 weeks initial training and a follow up buddy program.
       

      Compensation

      A Connected Mobility Support Specialist will be offered a rewarding job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary such as:

      • Attractive salary based on previous experience;
      • Shift allowance:
      Monday - Friday     20h00 – 22h00         25%
      Monday - Friday     22h00 – 07h00         50%
      Saturday                                                 50%
      Sunday                                                   100%
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Competitive performance based salary growth;
      • Result oriented bonuses;
      • Collective health insurance at discounted rates;
      • Pension plan;
      • 200 vacation hours (based on full time employment);
      • Holiday allowance: 8% of annual salary;
      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      Is there more? Yes, we also offer:
      • Employee Car Program: discount on new or used Daimler brand cars;
      • Development: You will receive a personally tailored development plan with interesting career opportunities.
      • Social Activities: Due to our Social Club it is ensured that you also have fun with your colleagues after work. The internal company Social Club frequently organizes events and activities like kickboxing, dance courses, Friday night drinks, dance courses, Yoga lessons, tennis tournaments, kayak tours, indoor soccer games…
      • Free hot beverages like coffee (also coffee specialties like Café Latte, Espresso etc.), tea, soup and hot chocolate on all floors. You can also visit our company café to get special drinks and pastries like fresh Croissants and Donuts during your coffee breaks
      • Healthy and diverse lunch options in the company restaurant including smoothies and theme days with e.g. Pizza, Burger, Pasta, Schnitzel and many more options! Daily salad buffet and a sandwich station is also one of our employees’ favorites.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

      For more information, contact Gianni Crisafulli (Senior Corporate Recruiter) at +31 43 356 21 40 or check these links:
      www.daimler.com/products/services/mobility-services
      www.mercedes.me
      www.mercedes-benz.com
       

      Apply now

      Apply now

    • Mercedes-Benz Connected Mobility Support Specialist | Czech/Slovak

      20.11.2018

      Recruiter

      Mr. Gianni Crisafulli
      gianni.crisafulli@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      “Mercedes me” is a modern, exciting new brand which links customers to their Mercedes-Benz and Smart vehicles in an intelligently connected world…and it’s expanding rapidly! 

      Would you like to be part of our dynamic, international and talented family?

      As a Connected Mobility Support Specialist you will be the 1st point of contact to our customers (B2C & B2B) and act as a subject-matter expert by supporting users with process knowledge and case specific routing, as well as participating in the development of current business and the setup of future services.
      How exactly will you operate? By…

      • accepting incoming support requests, incidents and problems
      • identifying weaknesses in our processes or tools and create awareness
      • registering all activities in the ticketing tool
      • troubleshooting minor training issues on the phone
      • identifying problems that can affect our processes and escalating them accordingly
      • resolving reported issues according to pre-defined use cases
      • reporting undefined issues to higher level

      Job Requirements

      You can become a Connected Mobility Support Specialist if you:

      • have any affinity within IT/Telematics or are someone who has always been interested in “the internet of things”.
      • possess excellent communication skills (B2C and B2B)
      • are fluent in Czech, Slovak & English (corporate language)
      • are able to identify, analyse and resolve problems over the phone with involved partners
      • can handle interaction between tools and support systems
      • are able and willing to work in a 24h shift pattern

      Compensation

      • We provide an extensive 4 weeks initial training and a follow up buddy program.
         
      • Connected Mobility Support Specialist will be offered a rewarding job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary such as:
      • < >Attractive salary based on previous experience;Shift allowance:Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;Competitive performance based salary growth;Result oriented bonuses;Collective health insurance at discounted rates;Pension plan;200 vacation hours (based on full time employment);Holiday allowance: 8% of annual salary;Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.Employee Car Program: discount on new or used Daimler brand cars;
      • Development: You will receive a personally tailored development plan with interesting career opportunities.
      • Social Activities: Due to our Social Club it is ensured that you also have fun with your colleagues after work. The internal company Social Club frequently organizes events and activities like kickboxing, dance courses, Friday night drinks, dance courses, Yoga lessons, tennis tournaments, kayak tours, indoor soccer games…
      • Free hot beverages like coffee (also coffee specialties like Café Latte, Espresso etc.), tea, soup and hot chocolate on all floors. You can also visit our company café to get special drinks and pastries like fresh Croissants and Donuts during your coffee breaks
      • Healthy and diverse lunch options in the company restaurant including smoothies and theme days with e.g. Pizza, Burger, Pasta, Schnitzel and many more options! Daily salad buffet and a sandwich station is also one of our employees’ favorites.
      • Contact info
      • Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

         

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

      For more information, contact Gianni Crisafulli (Senior Corporate Recruiter) at +31 43 356 21 40 or check these links:
      www.daimler.com/products/services/mobility-services
      www.mercedes.me
      www.mercedes-benz.com
       

      Apply now

      Apply now

    • Senior IT System Engineer

      22.11.2018

      Recruiter

      Mrs. Rivka Bucx
      rivka.bucx@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center [MBCAC] is located in Maastricht, the Netherlands and supports all after sales customers for passenger cars, trucks and vans in Europe. In 2015 the MBCAC has been granted the world wide governance role for all Mercedes aftersales call centers around the globe. As a consequence the local IT Provider for the MBCAC has transformed into a Global Service Provider for the core CRM and telephony applications of Daimler. Currently we are in the middle of a transition to enable this worldwide expansion to 54 countries and we still have 24 countries to go. Do you want to become a part of our international team and help us setup and operate the global Platform?

      “Are you our new Senior IT System Engineer and will you be able to help us make this transition reality?”
       
       

      Function Description

      You will be a part of an international team with people from the Netherlands, UK, Poland, Belgium, and Romania. In cooperation with this incredible team you will share the responsibility for all IT Infrastructure related tasks. Together you will face challenges such as:
      • Local 24/7 user support for the CAC (>1.000 end users);
      • Supporting users in 54 countries around the globe and around the clock (>1.500 end users);
      • Role is for Service Operations and will involve being primary point for Incident and Change Management within the Compute, Storage and Backup Team;
      • Investigating and resolving 2nd and 3rd level incidents;
      • Performing root cause analyses of incidents and problems;
      • Monitoring solutions, raising incidents with other teams and 3rd party vendors, and working with the 2 Senior Admins to maintain the availability of the platforms we run.
       

      Job Requirements

      Profile must-haves

      • 3 – 5 years of experience;
      • Experience with working primarily Windows environments and virtualization technologies;
      • Experience with Microsoft applications and server technologies (certifications are a plus);
      • Experience with IT Service operations (ITIL or similar);
      • Excellent verbal and written communication skills in English (second European language is a plus);
      • You need to be:
        • Able to translate the customer issues into IT solutions;
        • Customer oriented;
        • A great team mate;
        • Stress resilient.
      Profile nice-to-haves
      • Experience with replicating storage systems;
      • Experience with Enterprise IT backup technologies; 
      • Analytical, being able to think in solutions;
      • Vocational or Bachelor degree or relevant work experience;
      • Willingness to participate in on-call/on-duty shift;
      • You are someone who sees challenges where other people see problems;
      • You need to be a self-starter who is willing to go for the extra mile.
       

       
       

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • Result oriented bonuses;
      • Competitive performance based salary growth;
      • Holiday allowance: 8% of annual salary;
      • 200 vacation hours (based on full time employment);
      • Pension plan;
      • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
      • Employee Car Program: discount on new or used Daimler brand cars.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

      For more information about this vacancy please contact Rivka Bucx via 0031 43 3562085

      Apply now

      Apply now

    • Technical Service Representative | Expert Logistic Center Germany

      26.11.2018

      Recruiter

      Mrs. Sarah Beckers
      flexpoint.beckers@daimler.com

      Company Information

      Company Information The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are a very important connection to the Mercedes-Benz brand. The Customer Assistance Center’s core services are delivered by Operations: Roadside Assistance, Customer Complaint management and Enquiry management. All our supporting departments, such as Retail services, Operational Excellence and Critical Parts Management, are also located in our offices in Maastricht. Furthermore, our task is to create a global Customer Contact Center network. Therefore we have established the department “Global Contact Center Management”. Having the global Governance mandate, we manage the worldwide implementation, standardization, innovation and performance of Customer Contact Center services within Daimler AG. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The Mercedes-Benz Customer Assistance Center Maastricht with the Retail Service department is the global escalation entity for parts in the Mercedes-Benz logistics chain. The supported entities consist of the Mercedes-Benz local headquarters, general distributors and logistic centers. Furthermore, the Expert’s role is to liaise with internal and external partners for resolving complex issues.

      The Technical Service Representative acts within a high level technical department with Expert’s tasks. Reports directly to the Technical Operations Manager and her/his field of responsibility covers the support and handling/dealing with cases of Daimler customers as 1st level and/or requests/incidents of Daimler retail network, Daimler Head Quarter, Market Performance Centers (MPC’s) and customers outside the service network.

      Tasks & responsibilities:

      • Resolve escalations on several levels and priorities, (back) order management, reverse and return logistics related issues for all Mercedes-Benz business units (passenger cars, vans and trucks);
      • Appropriate usage of available resources and documentation of business related activities in relevant system (eg. ticketing system);
      • Analyze and investigate logistic issues using own knowledge, computer applications, databases with other Daimler entities and external partners;
      • Assess requirement to involve Technical Specialists and/or Management and delegate / escalate according to process when required. Ensure correct activity documentation and routing of delegation via the appropriate systems;
      • Ensure complete, accurate documentation of all related issues like fast lane, shortage escalation and shortage request handling, according to specific data requirements of each request, in order to facilitate the case handling and to provide other parties involved with the relevant information;
      • Continuously monitor assigned/open cases to ensure timely investigation and response to support requests and departmental reporting commitments to Daimler internal partners;
      • Ensure continuous update of own information and relevant knowledge regarding supported products, tools, Daimler processes and information systems. Ensure changes to service-relevant MBCAC operational procedures are incorporated in own work;
      • Special case, order management & proactive case  handling related to bottleneck parts including all relevant requirements;
      • Special manual order handling national and international e.g Referral;
      • Plan, develop and execute Retail trainings in terms of Critical Parts Topics;
      • Communicate directly with the retail in terms of bottleneck requirements, -escalations and Fast Lane;
      • Excellent management skills to handle cases based on the escalation level (end to end) to find the best solution for the customer;
      • Excellent communication skills will be required to solve issues directly with the retailers by phone, email, workflow and systems.

      Job Requirements

      • Acts as a “brand ambassador” with a strong customer focus;
      • IT knowledge (Basic knowledge & MS Windows/Office);
      • Open-minded to a diversity of cultures;
      • Handling escalations in combination with regular workload without detriment to own stress level;
      • Effective communication skills with coworkers and customers;
      • Creativity when handling problems independently;
      • Excellent tracking skills and analytical attitude towards work;
      • Strong time management, accountability and organizational skills;
      • Excellent knowledge of principles and processes for providing customer and personal services;
      • Strong stress management skills;
      • Strongly oriented to Customer’s Satisfaction, both B2B and B2C;
      • Integrity, client focus and going the extra mile to bring valuable solutions;
      • High communication skills in crucial conversations;
      • Near Native German language skills, written and spoken;
      • Fluency in English (corporate language);
      • Experience in customer support / problem solving business processes.

      Compensation

      This position is linked to salary group 6. The salary for this position is € 2.290, = gross*. Based on a full-time position of 40 hours per week, between Monday to Friday, dayshift from 08.00 till 18.00 hours.

      *Please take into account that The Netherlands has a divergent tax system than other EU countries.

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

      For more information about this vacancy please contact Sarah Beckers on +31 43 35 62 710.

      Apply now

      Apply now

    • Intern - CS DACH

      30.11.2018

      Recruiter

      Mrs. Sandra Besseling-Nies
      sandra.besseling_nies@daimler.com

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The Intern for our Customer Service Team supports the Service Account Manager for the Customer Service Germany, Austria, Switzerland, the Board of Management Team, 3rd Level and Customer Loyalty Team. The intern will be responsible for the following different tasks:

      • Planning, coordinating and implementing topics and activities based on the actual change process. Support in further developing the Change management in the market
      • Support in the Lean Management initiative and related communication on the market
      • Create and implement a communication strategy for the internal communication on the market, e.g. further develop the new digital platform for internal communication, create ideas to spread all necessary information
      • Prepare presentations for different needs, e.g. meetings with business partners, board presentations and stakeholders
      • Prepare, attend and follow up of monthly meetings with relevant markets, e.g. agenda alignment, presentation preparation, minutes
      • Support in the daily structure, e.g. update of shopfloor board topics
      • Digitalize the structured exchange between Service Account Manager and the Operation Managers with implementing OneNote as a digital notebook and establish a “how to use” Guideline fitting to the market needs
      • Contribute to ensure an environment based on high performance culture, with supporting to implement the Leadership 2020 principles to the market
      • Support the Service Account Manager in the daily tasks
      • Be available to take additional tasks based on project needs 

      Job Requirements

      • Study in Business Economics or comparable, with focus on communication
      • Analytical abilities and strategic understanding
      • High communication skills
      • Creativity and willingness to challenge the status quo
      • Teamplayer, but also abilitiy to work independent
      • Open mindset and willingness to take topic ownership
      • Willingness to work in a flexible surrounding and adapt easily to new requirements
      • Ability to manage different tasks in an efficient and qualitative manner
      • Capacity to set priorities adequately
      • High intercultural competence
      • Fluent in english and german
      • Expert in MS Office (especially Power Point)
      • Digital native
      • Affinity to the Mercedes Brand

      Compensation

      Challenging internship for 5-6 months
      Working hours 24-40 hours per week 
      Start date: mid-February / beginning of March 2019

      Contact Info


      Please use the “apply” button to upload your CV and Letter of Motivation and any other documentation that adds value to your application

      Apply now

      Apply now

    • Customer Service Representative- Social Media ( Austrian German)

      07.12.2018

      Recruiter

      Mrs. Cristina Lopez Perez
      cristina.Lopez_perez@daimler.com
      +31-43 356 2708

      Company Information

      The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

      Function Description

      The success of the Mercedes-Benz Social Media Team is rooted in social listening skills.
       
      We make an effort to listen to our customers. To know their “likes” and “dislike”, to understand their interests and concerns, who they are, what they care about and what they do. We follow them into their virtual world.
       
      We are driven to perfection not only because we know our audience but also because we perfectly understand the specific nature of each of the social media channels. We are able to change and adopt the tone of voice between the platforms to engage and hooked our followers and generate social conversations.

      Day to day, we share our Mercedes-Benz passion alongside our 40+ million fans, whether it is a product enquiry, complaint or simply appreciation.
      Our #BestFans can chat with us via Twitter, Facebook, Instagram, YouTube, LinkedIn, Google+ and many more channels.

      Job Requirements

      For our international team we are looking for a colleague native in Austrian German . Additional languages will be an added value.
       
      We are living in a fast moving and dynamic environment that requires strong customer focus, creativity and particular interest for the automotive sector and technology.
      Experience with SM dialogue, journalism or blogging would be appreciated.

      We believe in the strength of doing things together, team work is an essential part of our daily business. We aim for candidates with an enthusiastic and inspiring personality.

      “What is the best part about our Social Media Team? Being able to release your inner creativity!
       
      Be part of #MercedesBenzthebestornothingteam!

      Compensation

      We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:                                             

      • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
      • 200 vacation hours (based on full time employment)
      • Holiday allowance: 8% of annual salary 
      • Competitive performance based salary growth
      • Result oriented bonuses 
      • Employee Car Program: discount on new or used Daimler brand cars 
      • Collective health insurance at discounted rates 
      • Pension plan 
      • Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
      • A “tailor made” individual development plan
      The opening hours are from 08h30 to 21h00, Monday to Sunday ( flexible schedule applicable)

      Contact Info

      Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
      For more information about this vacancy please contact the Recruitment Office on +31 43 3562708

      Apply now

      Apply now