Mercedes-Benz Customer Assistance Center
Business support

Business support.

  • Business Support

  • Setting the standards for customer support.

    To ensure that everything is working perfectly, our business support functions solve problems, give technical advice, provide information and ensure that our customer and retail services are well-organized and efficient. Our business support contributes to the high quality of service that sets the standards for customer support centers worldwide.


    • IT
    • Process Management (Lean Methodology)
    • Workforce Management
    • Quality Management
    • Training
    • Human Resources
    • Finance
    • Knowledge Management
    • Business Analytics