Mercedes-Benz Customer Assistance Center

Retail Services.

  • Retail Services

  • Helping our dealers to serve our mutual customers.

    Cooperation is key when it comes to finding the best solutions and answers for our customers. For our retailers we provide helpdesk service whenever support is needed. We are an assistant, consultant and sometimes even a coach for our dealers when it comes to technical, sales-related or other customer questions. We also offer full-service support for any questions or problems occurring on Mercedes me, our personalized customer portal which offers individual and innovative online services.