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About us

Our scope.

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Our scope.

The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world.

Our goal is to provide excellent assistance to our customers and dealers of well-known Mercedes-Benz brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

Who we are.

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Who we are.

The Mercedes-Benz Customer Assistance Center opened in 1998 in the heart of the Euregion in Maastricht and has developed into one of the major employers in the southern region of the Netherlands. Today, with more than 1.300 employees, we care for customers and retailers worldwide. We are proud to unite people from more than 42 different nationalities who speak 22 languages and share the same passion for high-quality customer service.
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Our team.

Maastricht-Aachen, a unique region for unique people.

Our office is located in the Netherlands, close to the German and Belgian borders. The Maastricht-Aachen Region is traditionally known as a multinational region. Across history, the region has been Roman, Spanish, French, Swiss, German, Belgian, Austrian and Dutch. It is a unique piece of Europe in the heart of the Meuse-Rhine Euroregion where more than four million residents from three countries speak four languages, and where the German and Latin cultures in Europe interact. Many parts of the environment will seem familiar to you because of the international character of the inhabitants and their great hospitality. That is why we believe that you will feel at home here quickly, too.

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Mercedes-Benz Customer Assistance Center

Are you in for change? We always look for bright new sparks to join us to provide the best quality customer service.

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